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CB Automotive and Vehicles Review of Toyota of Boone
Toyota of Boone

Toyota of Boone review: Sales misrepresentation

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9:03 am EST
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Bought a 2022 Rav 4 premium. Was told it came with remote start. It did not. They offered to go halves on the cost of an aftermarket. That would have cost us an additional $200. We were charged $199 for nitrogen in our tires and wheel locks. This was sprung on us as we were finishing up. They offer a discount for active service members. I asked about a discount. For my 100% disabled husband and they would not discuss it at all. Talked to the finance man who led us to. Believe we were getting an Extended warranty for $1200. When We got home, we had been charged $5000 for an 8 year, 125,000 mile warranty. We got a very poor run through of the car and three days later, we are still going through the book trying to figure stuff out. We are in our 70’s btw. We were treated like garbage by the general manager, and the sales person was new and had been poorly trained.

Desired outcome: Toyota pays the full price for an after market remote starter. Someone makes an appointment to show us how to use our car. We get a military discount of $500.

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