Travelwings
Reviews and Complaints

I was on my way to Toronto. At the airport was a lot of people losing their seats because of over booking. I was struggling to get hold of an emergency no. of travelwings because of a problem on my ticket. I was unable to to make use of the stop over in Parys because of a lack of a schengen visa which I was unaware of when the booking was made. I was u able to make the chance on the airport because I could not get hold of Travelwings and gave up my seat in the mean time for somebody else not knowing that I will lose my money. I was their for my flight. Please I cannot afford losing that money. I haven’t seen my daughter for 4 years now I will not be able to fly again. I don’t have that money.

Hi

I have booked a flight on Friday 16 June at 18:30pm from Cape Town to Johannesburg. Unfortunately, I had an emergency flat tyre on my way to the airport and I needed to attend to that since I was driving female alone. To my dismay, I was a few minutes late to check-in and they sent me to ticket sales for assistance. Ticket sales counter was not able to assist me and told me to contact the third party inwhich I have purchased through. I tried calling your line for a long time and there was no answer to assist me with this query. If travelwings had answered the call when I called, I would not have missed my flight and would have still made it in time as there was still much time left in order for them to make changes to flight or give any guidance. The communication line is terrible and there is no guidance with regards to anything.

Could you please advise me on what to do now regarding the ticket that I bought. Below is my information.

Nabiela Davids [protected]

Travelwings Ref :TWBR-F461961

Ticket number [protected]

ID: [protected]

Regards,

Nabiela

Yesterday I made a booking with Travelwings for a local flight, and immediately made payment using my local mobile money platform. After 2 hours there was no communication, I called them. They told me to top up whatever I had paid, i immediately did that. They called about 3 times confirming flight details and names and even acknowledged receipt of payment. Long story short, my ticket was never issued and now they claim to have sent back my money, yet they haven’t! Worst service ever!

Good day

I made a booking via travelwings for a safair flight on the 4th of April. It was made in error as I tried to find my husband another flight as hus flight was delayed for hours. In haste the exact same flight was booked. I called both travelwings and safair to cancel this flight and was told by travelwing they were awaiting feedback of cancellation by safair. I called safair, who assisted me in canceling this flight and was told a cash refund would be made in 21 days. I called a few weeks later to follow up and was told by safair that they now require an RA number from a bsp link from travelwings to proceed with the refund. According to travelwings they need approval from safair. This is going back and forth and I am not receiving proper information and it's becoming frustrating.

I have complained to safair management and have emailed other complaints departments to assist as well but I would like to know if this complaint to travelwings will be addressed?

There was an agent who called this week saying she was following up but it's gone quiet again.

Booked a ticket online yesterday 29/3 @15h06 for my mom of 91 from Jhb to CT, but discovered at 19h08 that ticket was from Lanseria Airport instead of Oliver Tambo. I immediately emailed Travelwings for a change of flight from OT for a later time on same day or any other day, but was told it had to be cancelled/changed before 12h00am on same day 29/3. My email clearly stated my contact details, yet they only contacted my mom whose phone was flat after 12 hrs power outage in Benoni. I offered to pay in any difference for the change or even a later time from Lanseria on same day, as it is impossible for my sister to get my mom to Lanseria 1-2hrs before flight @1,25 hrs drive in peak traffic from Benoni, yet Travelwings refused.

I am livid and outraged - will never ever use them again! Most unhelpful supplier! Furthermore, their staff are inaudible/not very conversant or clear English speaking. This was a dreadful experience on every level!

I booked 2 tickets from Bloemfontein to Cape Town, I requested a refund recently, and was informed that the ticket is non-refundable, absolutely nothing was mentioned about that when I bought the ticket. So, because of this I opted to keep the tickets open. But then I was told abou all the penalties when re-book and that a bame transfer is not allowed.

Please assist.

Travel wings team sold the package to Azerbaijan with 5 star hotel options for 3 passengers. In Gabala they booked the right hotel but in Baku they provided parkway Inn hotel where the room was so small that even luggage couldn't fit inside. There was no space to move around in the room and definitely no place for third person to sleep on the bed.

I had my own concerns regarding the ratings and service of the hotel but travelwings team must understand when they are booking one hotel for 3 pax then how can they book another hotel for only two. When I complained to after sales team Ms. Sonia and Mr. Pradeep who sold the package to me, there was no reply for almost 24 hours. I then went to Hotel reception where I paid around AED 90 for 2 nights and I was moved to a bigger room which should have been booked by travelwings team.

However, I continued to complaint to Travelwings team but they started putting blame on me and said why didn't you check the hotel before booking with us. They are ridiculous when it comes to customer service and taking the ownership.

Highly recommended to go with other travel agencies.

I made a booking online for a flight from bloemfontein to Johannesburg and got an email of my travel itinerary showing that my flight is from Kimberly to Johannesburg

I then called in to find out what is going on and if they can rectify the mistake because I have tobe in Johannesburg for a meeting, I was told there is nothing they can do , they can only cancel the booking and I have to pay a certain fee

I am so disappointed because I didn't go through such on my previous flight i booked via travel Wings

I am never using the site again becau

I bought a ticket onlune and when I try to access my ticket the travelwings page gives me message that says user not exist. I am frustrated because the ticket is paid for. The trip was from durban to Johannesburg on the 24th March

I would like to say Travel wings' policies of refund are not just punitive, but thieving as they say they have a non-refund policy. I mistakenly chose the wrong date. They now say changing ticket dates you are charged twice despite the fact that cheap tickets are still available. I recommend people not to use them or at least be aware as they do so.

I Have been calling for last one week and trying to catch you over the mail regarding my flight ticket cancellation due to corono outbreak. But i didn't get any response from your end. In the portal you guys mentioned 24X7. But during all the day & night even weekend also your CUG is completely busy. Even callback also not available. I'm completely frustrated of keep calling you. Provide me valid contact details or do the cancellation & refund for me .

I kept calling for almost 4days and no one is picking up my calls..no straight answer even from emails..my flight will be on march 14, 2020 and i dont know what to do..if no refund atleast i can do the rebooking of my ticket

I have booked a ticket fro Athens to Dubai paid 3.376 AED for two people. I spoke with he customer service this morning to request a cancellation. I know that there are cancellation fees, but I just found out that the ticket is non refundable at all. When they confirmed the booking they send me only a page of the ticket. No rules were sent, regarding changes or cancellation issues.
Not very clear to me.