Menu
Login
One of the worst customer service experiences I've ever had. I purchased a $450 Treasure Garden market umbrella From Fresh Home & Garden which snapped in half 8 days after I brought it home. When I went back to return it, I was told by the store's co-owner that they don't warrantee the product and that I was basically out of luck. This was not mentioned at the time of purchase, nor is it indicated anywhere on the receipt. I had to ask for the manufacturer's contact info to see if I could submit a claim directly. Instead, my claim was forwarded to the local Treasure Garden dealer who informed me that "Treasure Gardens warranty specifically states that acts of nature ...are not covered by their manufacturer's warranty." As of April 23, 2010 I still have not received a copy of this warranty, nor have I received any satisfactory resolution to my claim. Upon further investigation, I was able to find the same umbrella through Amazon.com for $149. Obviously I was duped by a unscrupulous retailer whose outrageous markup practices lulled me into believing I was buying a higher quality product than I actually received, as well as a manufacturer whose warranty protects no one but themselves.
Damage Resulting = I'm out $450. The retailer has since offered to sell me a replacement for $225 which would put me out $675 for an umbrella which is obviously not worth a cent.
I too wish I had been skeptical when purchasing a $1000. umbrella from a local Retailer, less than a year ago, Had I been, I would have first looked up this Treasure Garden racket, I was sold an umbrella that was ' the strongest, most durable umbrella ( he) had ever seen". When the thing snapped like a twig by the mere action of opening it last week on a hot, still day. the Store has done zip to help other than tell me 'it's between you and the Manufacturer" but they'd pass my email on to them! Treasure Garden, upon reviewing my 5 photographs, no call, zip, deemed this "not a warranty issue" and I was told how to order a new one!
It took me posting a message on the Retailer's Facebook page to get any reply, though it was hot air and inaccurate. Just called TG and we were given the shaft. This Treasure Garden is unscrupulous and their Retailers, no better.