Trex’s earns a 4.3-star rating from 6 reviews, showing that the majority of deck owners are very satisfied with their composite decking materials.
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Disappointing Experience with Trex Composite Decking
I recently installed Trex composite decking for my outdoor space, hoping for a low-maintenance and durable solution. However, to my dismay, the decking has turned black and warped, despite following all of Trex's guidelines. Even within the warranty period, Trex has been unresponsive to our concerns and unwilling to address the issues we've faced. This experience has left me extremely disappointed and frustrated with the quality and customer service provided by Trex.
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Pros
- Eco-friendly materials
- Low maintenance decking
- Diverse style options
- High durability products
- Industry-leading warranties
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Cons
- Premium pricing compared to wood
- Intense competition from other composites
- Limited global market penetration
- Vulnerability to raw material cost fluctuations
Trex Complaints 1
Bad bad bad
Trex is horrible. We bought the railing system through Home Depot. We have a 9 column wrap around porch and we thought we were all set. we bought 6 foot sections of the railing.
Our Contractor had never worked with tihs product before, and set the posts 6 feet apart (a little less for fudge factor).
Clearly not enough fudge there. The stupid SIX FOOT railing are only 67 and 3/4 inchs long. SIX FEET is 72 inches.
We resolved the issue buy purchasing the more exspensive 8 foot sections of railing. But we had to hold the entire job for over a week waiting for them to be deliverd. Home Depot was sort of nice about this, but we did have to fight to return a special order product.
I had contacted Trex 6 times in the last month. Clearly they don't care as no one ever returns my calls.
DO NOT BUY TREX!
The complaint has been investigated and resolved to the customer’s satisfaction.
We spent $17, 000 (NOT including railing) on our deck only 4 yrs ago. We have had a constant mold problem. We made the heavy investment believing the company's claim of worry free outdoor living. This has been a maintainance nightmare!The bleach based cleaners Trex recommends are harsh, and the actual cleaning of the deck is backbreaking. The mold spots are horrible. Our deck has southern exposure(sun all day) and is appoximately 12 feet off the ground with absolutely no overhanging trees. After making a claim with Trex, we received a letter stating that this was "normal" maintaince issue. What is normal about mold appearing on a deck every few months?
Approx 2 yrs ago I purchased trex for decking to be installed by carpenter. Home depot showed me three colors: beige grey & redwood. Having a cream colored home and natural wicker furniture & rug, I selected beige. Two mos. Later it turned dark grey. I complained to salesman at home depot to no avail. A few wks ago I found the contact on-line. I e-mailed the problem to trex. I received an answer asking if I picked winchester grey cause that color starts out as beige? They said it is in the brochures which I was not showned at store. I then sent back an e-mail stating if they went out to buy a beige car and it turned grey, would they want to hear this answer? I asked for a rep to come see this mismatch, but have not heard since. Please help as I am on living on soc. Sec. And cannot afford to paint the house and buy new furniture to match the color change. I understanding it fading, but a complete color change? Thank you for any consideration you may give this problem pat henninger.
Is Trex Legit?
Trex earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Trex. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Trex resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Trex's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Trex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Trex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Trex as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Trex and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Trex.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Trex.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Trex.
About Trex
Here is a comprehensive guide on how to file a complaint or review about Trex on ComplaintsBoard.com:
1. Log in or create an account:
Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title:
Summarize the main issue with Trex in the 'Complaint Title' section.
4. Detailing the experience:
- Provide key areas to mention in the complaint.
- Offer ideas on what information to include, especially for users struggling to provide relevant details.
- Guide on mentioning any relevant transaction information.
- Emphasize explaining the nature of the issue.
- Encourage detailing steps taken to resolve the issue and the company's response.
- Instruct on explaining the personal impact of the issue.
5. Attaching supporting documents:
Remind users to attach any additional supporting documents, excluding sensitive personal data.
6. Filling optional fields:
Guide users on using the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field for specifying the resolution sought.
7. Review before submission:
Stress the importance of reviewing the complaint for clarity, accuracy, and completeness before submission.
8. Submission process:
Instruct users to submit their complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
Advise users to check regularly for responses or updates related to their complaint on ComplaintsBoard.com.
Ensure each step is clearly defined and structured to effectively guide users through the process of filing a complaint or review on ComplaintsBoard.com regarding Trex.
Overview of Trex complaint handling
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Trex Contacts
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Trex phone numbers+1 (800) 289-8739+1 (800) 289-8739Click up if you have successfully reached Trex by calling +1 (800) 289-8739 phone number 0 0 users reported that they have successfully reached Trex by calling +1 (800) 289-8739 phone number Click down if you have unsuccessfully reached Trex by calling +1 (800) 289-8739 phone number 0 0 users reported that they have UNsuccessfully reached Trex by calling +1 (800) 289-8739 phone number+1 (540) 542-6943+1 (540) 542-6943Click up if you have successfully reached Trex by calling +1 (540) 542-6943 phone number 0 0 users reported that they have successfully reached Trex by calling +1 (540) 542-6943 phone number Click down if you have unsuccessfully reached Trex by calling +1 (540) 542-6943 phone number 0 0 users reported that they have UNsuccessfully reached Trex by calling +1 (540) 542-6943 phone number
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Trex emailsmarketingmail@trex.com100%Confidence score: 100%bspanos@trex.com99%Confidence score: 99%
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Trex address2500 Trex Way, Winchester, Virginia, 22601, United States
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Trex social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 21, 2024
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