TripAdvisor
Reviews and Complaints

I've been using Trip Advisor for my travels around the world for the past three years, and I have to say, it's been a great resource for me. I've used it to find reviews, listings, book accommodations, and even for payment protection. Here's what I think about the company's services:

Let's start with the positives. First of all, I love that there's no limit to the number of characters you can use when writing a review. This means that I can give a detailed account of my experience, which is really helpful for other travelers. Secondly, I appreciate that Trip Advisor publishes all reviews, whether they're good or bad. This means that I can trust the ratings of the businesses I'm looking at. Finally, Trip Advisor is the largest and most respected source of reviews, which means that it's an invaluable resource for anyone who wants to do their research.

Now, onto the negatives. First of all, the "bad word" screener is really picky and intolerable. It doesn't take into account the context of the word, and it doesn't provide a list of banned words. Secondly, if your review is rejected, you don't get a reason why, or a copy of the draft to try and rewrite it. Finally, Trip Advisor discourages reviews of new places, even if they meet all the requirements.

Overall, I think that Trip Advisor's reviews are more inclusive and detailed than other travel sites. While some reviewers are too generous with their 5-star ratings, and others are too harsh with their 1-star ratings, the totality of reviews provides a lot of help and details in determining the suitability of an establishment. I wouldn't book any new place without using it.

Moving on to listings, I think that the website's pictures, details, map locations, and reviews for each site are usually clear and user-friendly. I also appreciate that you can open and review a specific listing without losing your spot in the prior listing of places. However, there are some negatives. Some of the owners' pictures are of poor quality, which suggests a low standard for photo representation. Some owners submit a ridiculous number of unrelated photos, which can cover up a lack of relevant ones, or try to hide the grim accommodation being presented. Some of the map locations are shown as big, general circles, rather than specific locations, which is vitally relevant. Some owners hide mandatory fees in the lower narrative without reflecting them in the listed price, allowing their listing to appear higher in the general listing's order. Finally, many of the prices listed in the specific listings' price details are noticeably higher than the summary listings' prices.

Overall, I think that the listings are useful, helpful, and adequate, but there are multiple flaws that could and should be corrected.

When it comes to booking, I think that the process is simple, clear, and user-friendly. The final cost and details are usually provided on the specific listing page, and the payment process is usually easy via credit card or Paypal. Follow-up emails are always provided concerning the bookings and payments. I can't think of any negatives when it comes to booking.

Finally, let's talk about payment protection. I can only speak from personal experience, but I prepaid $1400 (non-refundable) for a month's stay in a specific room. Upon late check-in, I was provided an alternative cruddy room worth half the price. With the private condo owner completely unavailable, I checked out the next day and pursued a refund from Trip Advisor - my first such encounter and test for them.

I was impressed with Trip Advisor's response, action, and prompt resolution. The staff's attentiveness, care, reasonableness in understanding, and status updates on my case were excellent. The resolution of the booking mistake was fairly handled with consideration for both owner and guest. The warranted refund was timely credited within 11 days. However, there were some negatives. The lack of contact telephone numbers on the website was an unnecessary, initial annoyance. Only after my initial messaging did they provide numbers of ***015 and ***539 for assistance. Additionally, the handling of my case by 7+ reps and 3 email sources contributed to unnecessary confusion, stress, and worry.

Overall, I think that Trip Advisor's payment protection is worthwhile. It's good to know that they hold the money, at least for a while until after check-in, so that a guest isn't completely vulnerable to a condo owner's mistake (or a dishonest one). In this sense, the TA fee does buy some insurance that is worthwhile.

Delta Review

I absolutely do not recommend Delta. Every time I called, I had to wait for at least half an hour. I had a membership with points for some domestic trips, and I just wanted to change part of my name since I got divorced. But the customer service asked me to send a photocopy of my passport by fax, which is illegal to make copies of personal documents. This information is crucial to steal identities and falsify documents. Currently, corporations are giving training on how to manage this type of information.

I had to make a new membership because Delta did not recognize the accumulated points. This single signal should have been enough to not use Delta, but my daughter had given me the ticket.

In July of this year (2018), I traveled to Berlin. To begin, you cannot trust the availability of seats offered online. Among the regular seats, only the price of the less attractive is published, and the others are reserved or more expensive. Then I saw many empty seats on the plane, some of which I would have liked to use, but they were unavailable online when I booked my flight.

The night before flying to NYC, Delta kept sending me messages to check in, but I couldn't. I had serious problems, and every time I called customer services, there was a one-hour wait. Finally, after midnight, they called me back to tell me that they did not know what the solution to my problem was.

It is an attack of surveys when the service is not complete. For that, they are efficient. They want your feedback before their services are complete, which was very suspicious.

At the Berlin airport, again, nobody gave me an explanation of why I couldn't check in with my phone. Delta shared the office with other airlines, and Delta opened the service with little time before departure time. It was chaos. Flight attendants were rude and arrogant. The Delta clerk didn't greet us or say good morning. He didn't make eye contact. They mocked me. After that, they forgot to inform the passengers of the order of sections to board the plane. It was very slow.

The finishing golden touch of my stay was the wild handling of the customs clerk. She assaulted me. Her touching was inappropriate. After I passed the metal detector with no alarms on me, she checked me as if I were a delinquent in front of all passengers. When I complained about their treatment, she answered that they did it because Delta chose me, and what Delta asked her to do it. She said, "You can complain to them." I felt and informed them it was discriminatory.

I am a 65-year-old woman who looks my age with disabilities. They are not noticeable. However, I had health problems. She stressed the hell out of me. I was sobbing, and nobody came to ask me what happened.

On board, the flight attendants were chatting on the back instead of being attentive to the service. The menu items were not available. The flight attendant found it funny that they did not serve decaffeinated coffee, and they did not have some of the soda drinks listed in the menu. She referred to decaffeinated coffee in a derogatory way, saying it was disgusting. I don't think that Starbucks will agree with that. They were Starbucks paper cups.

The computers in the back of the seats did not work. I had to wait until Delta crew reset them.

The compartment for my luggage was occupied by airline boxes. I had to keep my luggage far away from me.

Regarding the food, the only nice thing was the European products, cheeses, and crackers. The rest smelled unpleasant, and I did not eat. The flight attendant did not give me a whole soda. It's a miserable attitude. It was disregarded overall because the Delta flight attendant took so long to come back to my area. No tag name, sorry!

Delta needs to improve everything. Pilot training, the sanitation department in NYC has better drivers, flight attendant customer services, too slow, too fake smile, they are arrogant. The food is horrible. Information about check-in clerk location and schedule does not exist. Honesty when we book a seat, what is available, and space for a traveler's luggage. And definitely, hygiene and sanitation of the airplane. It was disgusting. The smell of urine and vomit invaded the cabin every time a passenger opened the bathroom door.

I explained in detail about the service and the flight attendants, the food and the hygiene. I want to add that the pilots were a disaster when we landed in Berlin (TXL). The plane bounced on the runway like a ball, and when we landed in NYC (JFK), the plane sighed as if the driver was drunk. I never saw the faces of the pilots either on my way to Berlin or back. The information was poor, and the translation for the German passengers was insignificant. It is a lack of respect.

In all my trips to Europe and recently visiting Netherlands, Norway, Sweden, and Finland with Finnair airlines, I hadn't this kind of outrage. I will never use Delta. They should return my money. I will keep away from Delta as if they were the plague.

I gotta say, I use Tripadvisor all the time and I thought it was a pretty good site. I've been booking places to stay for over 50 years and I've never had a problem with any internet site before. But let me tell you, I booked two nights in late May at the same place and got a confirmation for both. Then, a week later, I got a call and an email from someone who could barely speak English telling me that the hotel had cancelled both reservations because they gave the rooms to someone else. I called the lodging directly and they said they never had a reservation for me. So, I called Tripadvisor and they told me they use third party people and just let them use their site. I didn't book through another party, I booked through Tripadvisor and I expect them to make sure everything is good on their site. No other site I've ever used has ever not stood behind what I bought through their site. And get this, they would charge me a $28.00 "processing fee" for each reservation if I cancelled. Most sites don't charge a cancellation fee! They need to pay me that plus more for all the inconvenience, extra time, issues with the trip I already planned around these reservations and the increased cost and unavailability of rooms at this point due to closeness to the holiday! I talked to some other people today and they said they or someone they knew also had similar issues and not to book lodging on this site. I wish someone would have told me! I hope this review helps others avoid this mess.

I was searching for a site to list my vacation rental property and came across Tripadvisor. The information I read stated that the fees were only 3%, which seemed reasonable to me. So, I decided to go ahead and list my property on their site. However, when I went through the step-by-step process of listing it, I again read about the 3% fee.

Once my listing was live and I received my first inquiry, I realized that the amount showing to potential renters was way higher than what I had expected. My price was $2500 a week, but the customers would see a number of $2830, which was way higher than the 3% fee. Instead of taking it from my $2500, they just increased the price of the rental, making me look higher than my competition.

I tried to contact their customer service team via email, but all emails were responded to anywhere from 8 to 16 hours later. Moreover, they would only answer one question and neglect to answer the other questions. The one main question that was continuously ignored was "is there a phone number where I can actually speak to a human".

I was so frustrated with their lack of customer service that I sent them a final email stating that I would cancel the listing if they did not answer my question. One full day later, they responded, but by that time, I had had enough of them.

In the end, I found out that they charge 5-15% booking fees, and they didn't explain how they arrived at a figure of 15% on my listing. It was a big scam! They refer to the 3% fee while listing your property, but they never mention the 5-15% until after you have listed and found out the hard way.

To make matters worse, they are obviously operating out of another country and don't respond for almost a full day each time because of the different time zones. The emails aren't properly responded to, and some emails sound as if the person on the other end is completely uneducated and knows very little English.

I was so frustrated with their service that I moved my listing to another site and will never use Tripadvisor for anything because of this. It's a big scam, and their lack of customer service is unacceptable.

Tripadvisor has been a great help in planning our vacations. We've had the most amazing hotels and B&Bs in Italy, all thanks to Tripadvisor. However, I'm starting to wonder if the site has been taken over by businesses or if they have a new site planner. I'm currently trying to plan a trip to the UK to visit family and then head to the Lake District and various spots in Scotland. Unfortunately, the reviews for various hotels are being obscured by ads and notes that say 'this hotel is not available for your dates'. Even when I clear the dates, they seem to come back when I check the next place. All I want to do is check the hotels. If I like them, I'll see if they're available and enter the dates then. When planning multiple stops, finding good hotels is crucial. I can plan a trip around my favorite spots depending on their availability. It's frustrating that the information is being blocked.

Another issue is that they're not showing maps as they once did. The traveler's photos, which used to be priceless for finding out the real condition of a place, are now difficult to access. Even when you click on them, you have to go through management or three separate windows of options when you've already clicked on Traveler Photos! Then you have to go through albums... click, click, click, click! It's causing me to get carpal tunnel in my fingers! I clicked it once... traveler photos! I liked going through all the photos. It's so frustrating.

I've only given glowing reviews on Tripadvisor because of the wonderful experiences I've had thanks to them. So, it's sad to share my frustration about their site and what has happened to it. I've tried to contact them to ask if they would consider returning the site to how it was previously organized or if there have been other complaints. It's easy to read the reviews and tell if the review is written by someone with a genuine complaint or if the review says more about the reviewer than the hotel! It used to be a priceless tool, but its Pricefinder feature, along with the ads and photos, have lost them this devotee!

Arrived I salem tuesday june 13 th a short vacation purchased 2 tickets spent 46.00 dollars trolly runs 40 minutes apart. Turns out trollys run every 90 minutes apart. And then no seats available. When I called trolly company to complain. I was told they did not have any drivers. I wanted my money back but all they would apologige they were short handed and nothing they could do. No money returned we had to take expensive taxi rides through salem very discusted

I booked what I thought was the quickest flight to Athens. May 2 nd. I could not believe I had a 20 hour stop over. That’s the news I received when I checked in. I have CPTS and I wad so upset during the flight, other people on the flight said Emrites had organised a hotel for them through the agent.. for free! I don’t want a long stay in Dubai at all or a hotel please

My wife, Joy, is handicapped and requires wheelchair assistance to and from the plane (not on it). We booked flights on Alaska Airlines to and from Seattle to Cleveland in early October.

In the first case, at Cleveland Hopkins Airport, coming off Alaska’s flight 216, the wheelchair attendant merely took her to the gate, then said it would be 20 minutes or more before someone could move her to baggage, etc. We had an event to attend at Case Western Reserve University where my wife serves on the Alumni Board (and therefor did not check our baggage) so I (an 88 year old senior) had to push the wheelchair and lug our two suitcases at the same time to try and find the taxicab station in the airport.

Then, for our return flight, Oct. 9th, flight #330 to SEA, when we arrived at Cleveland Hopkins Airport for our return, there was no one at the Alaska area and no sign with a telephone number to call. That meant we couldn't get a wheelchair or check our suitcases. My wife tried to walk towards the gate but couldn't get very far, so we

when saw a wheelchair at an American Airlines gate and asked for help, they were nice enough to loan it to us. Once again, I had to push my wife in a wheelchair and lug our two suitcases through the airport to the Alaska gate.

When we complained to Alaska Airlines after getting home, they said it would take a few weeks to investigate. Then, their customer service (a misnomer) acknowledged the issues and their fault, and offered a minor credit for future flights. We wrote the CEO of Alaska Airlines, Mr. Ben Minicucci, and were shocked to be notified that he had bounced our complaint back to the same customer service rep that very day instead of assigning a senior exec to investigate.

Alaska Airlines violated both disabled passenger requirements as well as causing elder abuse and should be investigated so others will not suffer what we went through twice the same weekend at the same airport.

https://www.tripadvisor.com/Bookings?nid=VR.40d533da-9056-4234-9ab1-c06b12eb5aba.TA_EMAIL_TRV

https://www.tripadvisor.com/AttractionProductReview-g1871987-d19347229-Horse_Riding_Adventure-Efate.html

This tour company did not take us as they are not receiving payment from you. You did however take payment from me and i would like a refund. ASAP

Andrea [protected]

Viators website did not work correctly, repeatedly. It said: "There was an error with your payment. Please try again." Despite repeated attempts by my wife & myself using two different credit cards, the same error occurred. Three different customer service representative also failed to fix the problem & repeated attempts to speak to a supervisor also failed.

Product Link. https://www.viator.com/tours/Aswan/3-nights-on-cruise-board-Aswan-and-luxor-with-hot-air-balloon-abu-simbel-from-Aswan/d796-127919P40

VIATOR CANCELED CUSTOMER BOOKINGS FOR SECRET PRICE INCREASES ON TRIPADVISOR WEBSITE!

- We booked for 2 adults for 2nd Jan 2023 on 29th Oct 2022 with 4 related flights booked to make this tour happen. But Viator/TripAdvisor cancelled us on 2nd Nov 2022 with the reason being no availability – which was weird as we did get booking successful confirmation (#[protected]) from Viator/TripAdvisor.

- More weirdly, as at 12 Nov 2022, we found the same tour with the same website link are still bookable for 2 adults for 2nd Jan 2023 but the price went up from our original price A$538 to A$705 per person (and in fact tour, the prices for all the tour dates in Nov 2022 – Jan 2023 are increased).

- I wonder how Viator/TripAdvisor could update their websites and increase prices if no availability? This is really unethical for companies like Viator/TripAdvisor and unacceptable for customers. It is our customer right to get our spots back with original prices.

-And if anyone knows which jurisdiction of Viator/TripAdvisor are registered, please let me know – I will file formal complaints to the regulators as apparently I’m not the only customer got cancelled and their Zero Contract Spirit is unacceptable for every customer and should be regulated!

after much consideration and conversation with Chritine, we have decided to cancel. we really need 3 bedrooms. however, i do feel very guilty about the sale that occurred, as the price was incorrectly advertised, and Christine is out of pocket by £400.

I feel very strongly as this is the fault of trip advisor, you should honour my refund, and honour Christines good will to allow you to give me the refund. Christine can then resell my 2 weeks for the full price, and therefore wouldn't be out of pocket. the deposit was £207

This is my case number - [protected]

This is my booking number BR29413088

I made the booking on 2nd August and very quickly realised that it had been a a mistake due to a clash with a prior engagement. I sent a message to Host and Stay - who manage the property - saying I wanted to cancel it that evening. This was on the same day. I recieved a reply telling me to contact TripAdvisor and gave me the phone number [protected] to do this. I rang this number at 2146 on 2nd August and told the call handler that I wanted to cancel the booking. I gave her all the details and she asked me to wait. I did. She came back and said that this was fine. She didn't tell me I had to do anything else so the call was ended with me assuming it was cancelled. Because the money was refunded by yesterday, I phoned back and was told by Akanksha that the booking had not been cancelled because I hadn't. I wanted her to check the recording of the call. She did. I explained I wasn't happy. I phoned this morning to chase it up as she had set up a case for me. This time I spoke to Arbana who confirmed that the recording did show I had wanted to cancel the holiday but it hadn't been cancelled because it had't been officially cancelled. As I said, I wasn't told I needed to do anything else. I asked to speak to a manager who was supposed to call back within 2 hours. That callback hasn't happened. This needs to be resolved. Had the personon Tuesday told me I needed to do something more to cancel the booking, of course I would hve done that. She didn't - as the recording proves - and now I am supposed to just give away nearly £400 for trying to cancel outside the 24 hours, when all the evidence is clear that I tried to cancel the booking less that 3 hours after I originally made it. Please resolve this issue immediately as I am accruing interest on the money I paid out. Also please have an explanation as to why the manager has not called back as promised.

J. Wornell

On july 13,2022 at 6pm. i booked a reservation for a tour to El Yunque national waterslide & Rainforest hiking. I was assisted and referred by other quest of the hotel. They told me they were picked up in front of the Shearon Casino hotel in San Juan Puerto Rico. My tour was for July 14. I was never picked. I would like a refund for services never rendered. I am a United States Disabled Veteran. This the second bad experience in San Juan, Puerto Rico. The first was Spirit Airlines. When will the deception, thief and debuchery end!

Confirmation number: [protected]

Booking reference: BR-[protected]

Tour operator: Tourwise Jamaican

I booked and paid for this excursion in advance on Thursday the 9th of June. The excursion was booked for Tuesday 21st June. When I received the eticket the start time for the excursion was listed as 00:00 - which I assumed must be a mistake. I tried calling the tour operator several times during the week before 21st June but received no response. I hung on for as long as possible as I didn't want to cancel this trip, but unfortunately I was forced to do so on Monday 20th June as I still had no response from the tour operators just hours before the trip was supposedly due to begin (at midnight that night). I have received no refund for my cancellation as it was made less than 24 hours before the listed start time. However, I believe this start time to have been made in error and do not except responsibility for this late cancellation as I had repeatedly tried to contact the tour operator through the phone number provided on the eticket. I would be very grateful if you could assist me in obtaining a full refund.

I had to cancel my booking with them as i become ill with a lung problem and had to have an operation. I wasn't allowed to fly so rather than wait until later in the year to see if anything changed i decided it would be best to cancel earlier. i have tried to contact them and ask them are there any circumstances whereby the deposit would be refunded as i find it very unfair they should punish someone who was extremely poorly and unable to work for 5 months and this deposit would have help massively. I never had a response of them regrading this. i had correspondence with the owner and she told me i would be refunded? I am not even sure if you are the right people who can help me with this but i honestly don;t know where else to turn. i look forward to you response. kind regards Joanne

There is a complaint in TRIPADVISOR under the name of ELon, that someone caught Salmonella from chicken eating in the restaurant of Atremaru in PuertoPrincesa, Philippines. It was reported in Dec 2020, but the infection would have happened in Jan 2020.

I was actually there in Jan 2020.

My comments are:

1. How do they know this is Salmonella?

2. I would like to see the official medical report stating that.

3. TripAdvisor however just publishes whatever is commented and do not ask the responsible manager to counter comment.

4. In fact it is very unlikely that any infection is caught in the resort.

5. And reporting such serious case nearly a year later should be rejected.

Hi Team, I made the original booking via your Trip Advisor platform on the 17/4/2022 for 4 people - 2 adults & 2 children (17 & 16).

Payment was made for $759.91 for the dates of 3/6/2022 - 6/6/2022.

On 10/5/2022 I reviewed my booking and discovered it was for only 2 people. I contact the owner and advised the booking was incorrect.

Owners response was fine no issues - no changes to costings.

On 3/6/2022 received confirmation email for booking. Advised that we would received text confirmation of entry codes etc. from the owner by 3.000pm that day. We did not receive the codes, etc. After emailing and trying to contact owner no response. I tried to contact him right up until our flight that evening 8.00pm no response to my phone calls and emails. My brother who was to stay with us in accommodation was given his mobile number as he was trying to access the accommodation after this time. The owner answered and advised we would receive all all information via text. To this date I have not received an feedback/call from the owner and we were unable to stay at this accommodation and had to make alternative last minute alternative arrangements which cost me additional on top of what I have already paid.

As we travelled from Melbourne to Gold Coast and my brother from Cairns to Gold Coast it caused us great stress as we thought we were not going to have an accommodation for the weekend. VERY STRESSFUL! To date have not received any notification from this owner.

I have evidence of calls and emails if required.

I booked a caravan weekend 3,4,5 of June at pheasant hollow 6 pine ridge through trip advisor.

It was advertised as a 3 bedroom caravan with hot tub, upon arrival it was only 2 bedrooms.

Contacted the owners who said trip advisor have got the advertisement incorrect and are unable to change it and have been made aware of error numerous times.

The boiler was over due an inspection , the golf buggy had a flat tyre the hot had a roof panel missing which allowed the tree branches pine needles to drop into the tub.

Caravan presented clean and tidy just not suitable for our family with only 2 bedrooms.

I booked a night at the Hampton Inn in Spokane, WA on 4/7/22. The advertised price for the room was $123. for single occupancy. When I clicked on the link, it took me to GetARoom.com. I clicked out of the sight and tried the link again. It took me to the same page. I figured that GetARoom is just the financial name. It said they would charge my card $300. I figured it was a holding fee for incidentals and that my bill would be the advertised price of $123. Instead, they charged me $303 for the room. More than double the advertised price. I called GetARoom and they said to bad because I had agreed to the price. Clearly bait and switch. Be forewarned, Trip Advior can not be trusted to get you the advertised price.

TripAdvisor ID#: [protected]

Bullying nature of the review to a member of staff with hidden disabilities regarding the way she spoke and mentioning of my son who has autism and dyspraxia as a reason for the bad review.

Mentioned the member of staff as a millennial Scarborough drawl is bullying

Drawl

speak in a slow, lazy way with prolonged vowel sounds.

"‘Suits me fine,’ he drawled"

Our member of staff has impacted sinuses and causes a lisp

Dear support,

I am upset at the bias behavior shown by whomever at trip advisor who had reviewed my complaint. I had taken the time to write an extensive review on a very negative clubbing experience I had at the club complex. Where I was aggressively harassed by a guard and physically pushed back and told [censored] OFF when asked for the reasoning. As there seemed to be absolutely none. My friend was so confused when I told her as she came inside she'd told me to follow her, to which I was hesitant already and only resulted in another non explained aggressive display from the bouncer (Whom I believe was cocked up). Furthermore, my review covered various features the club offered, which showed clear signs of the clubs abuse of marketing strategies such as the coin system and requiring a half coin (one coin - about 3 euro worth) to go to the bathroom. The rest of the coin then being useless as drinks are already inflated in price. I also mentioned a few other minor shady principles the club represented.
What upset me from trip advisor, is that the review was rejected for going against company policy or something. No explanation given as to why and no response when I asked for their reasoning. I find this upsetting considering that reviewing is literally the point of this site and my efforts went to waste. All the complex reviews are positive, which is shady and I am starting to believe that reviews are being bought or filtered in general.