Tripair / Altair Travel’s earns a 1.0-star rating from 38 reviews, showing that the majority of travelers are dissatisfied with booking and travel arrangements.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
They still didn't refund me after a year
I booked 2 tickets on 10 Feb 2020. The flight was cancelled. Carrier firm (Turkish Airlines) claim that they have refunded the money back to the travel agency (Tripair) and they are supposed to refund the money to me.
Can't reach Tripair by any means; they don't respond to emails and phone lines are cut, nobody picks up, some numbers they have don't even ring. I also have a refund application number: [protected]. They said earlier that the refund would take around 6 months. It has been like a year and still nothing, even though they got the money back from carrier a lot before.
They scam people. Do not do any kind of business with these people.
Promised refund for cancelled trip which has not materilised.
I had 6 return tickets booked for a flight to the 6 nations game in Italy in March 2020, cancelled due to Covid.
I have received several emails from Tripair stating my refund has been authorised and should be with me in several weeks, but it still has not materialised!
I have all emails available to evidence.
Tripair ref - [protected]
Are you able to assist?
Desired outcome: Refund to reach my account as promised.
No answer on my mails, no answer on the phone, nothing
Dear,
I have make a reservation of a flight with tripair altair travel with emirates to oman.
Departure end of october till 10 november.
For emirates, make a cancellation is not a problem, but the big problem is, that tripair doens't give any answer on my mails, I can not have them on the phone, no answer on the mails and this for more then 2 months.
What can I do? What are the possibilities to obtain our money?
I hope that you can help me with this problem?
Best regards
Bettina vassallo
Flight reservation [protected]
I bought a return trip from Lisbon to Athens from Tripair. Now the first leg of our return flight (Athens to Milano) was cancelled by the airline TAP who is telling me that Tripair need to change our booking to one day later. Despite several requests to do so Tripair is doing nothing. Their online contact form does not work and when I call them the call disconnects after a few seconds. What can I do?
They don't answer on telephone or email.
I bought two tickets via tripair. My flights were cancelled because of Corona. More than 4 months I have been trying to contact tripair to transfer my money back. They have not answered any of my emails. The line all the time busy. Sometimes I call them more than 40 times per day but all the time the line is busy. I really started to go to the court to complain about tripair.
No response from customer service at all
I've been writing more than 5 emails to [protected]@tripair.com to follow up my refund status. It supposed to be settled in April 2020. However, the customer service totally ignored my emails and didn't reply to me feedback submitted online. I'm totally disappointment with the service provided by tripair. I will never book via tripair again! !
The flight is cancelled by mea airlines from 29th april 2020 I asked for refund more than 10 times with any cooperation
I reserved (02) tickets by tripair agency and the flight is cancelled by MEA airlines (Operator) from 29th April 2020.
I asked for refund more than 10 times with any cooperation (many complaints by their system without any answers.
I have another ticket through same Airlines (MEA) but I buy it direct with MEA, and the flight is cancellled, MEA refund full amonut of the ticket without any charge fees.
Now, Please I need to refund my money to avoid any more loses of my money.
No response and not processing refunds
I booked 2 tickets for my parents from Delhi-SFO traveling May 11 and return June 22nd. The flights never took off due to Covid. I spoke to the airline ( Air India) in this case and asked them if they could process the refund. They told me that there would be a cancellation fee and the rest of the amount will be sent back to tripAir. I have been writing to them every week and get no response in regard to this subject. Can you pls check if I will get my refund. TripAir ref number is [protected].
No flight to Hamburg - no information
Document Nr. B9 619629 Registration Number: 6439544
Tripair Referenz-Code:[protected]
I booked a flight from Salzburg to Hamburg 26.4. - LH1599
back from Hamburg to Salzburg 29.4. - OS172
I didn't get any information - really nothing - no cancellation? the aeroport in Salzburg is closed.
What about the EUR 241, 94 what I paid by creditcard on the 18th of Oct. 2019
Please inform me as soon as possible how you will handle this cancellation
- I prefer the money back. Thank you. Best regards Karin Zöggeler
My EMail adress: karin.[protected]@latini.at
P.S. I send 2 mails in the last 3 weeks - no answer!
Canceled flight but no help from customer care
My flight is canceled by airline, so I am trying to reach travel agency to short out the issue. I have tried to reach via phone or email but no response. I just wanted to be clarified about my ticket cancellation or refund. My flight is on 7th of April, but still I am waiting for call back by agency for confirmation or what is the next step. Airline clearly maintained to contact your travel agency as soon as possible.
Lack of service around refund of flights
Hi,
On the 24th of February, I booked a return flight from Melbourne, Australia to Warsaw, Poland. My departure flight from Melbourne was scheduled for the 3rd of April, 2020 with the return flight from Warsaw on the 8th of May, 2020. Please see the flight references below or refer to the attached invoice:
Registration Number: 6898542
Client's Code: [protected]
Air-Ticket Number: 220-[protected]
Due to the current situation regarding Covid-19, Australia and Europe have both enacted a travel ban and closed borders. This would mean that I will not be able to go through with my travel plans to Warsaw. Could you please confirm a full refund for the paid flights. I look forward to your reply.
Kind Regards,
Ivan Jurjevic
Refund/ cancel
My reference code is : [protected]
My flight is next Sunday and trying to contact the company 2 weeks ago and no one answer me i need an urgent reply.
Barcelona Sun, 15 Mar 2020
Alitalia 04:30 CAI 11:00 BCN time 07h 30 m |1 Stop
Cairo
CAI, Cairo Intl Arpt
Terminal: 2
04:30 Sunday, 15 Mar 2020
Alitalia
AZ 895
Rome
FCO, Fiumicino Arpt
Terminal: 3
07:10 Sunday, 15 Mar 2020
time 03h 40m
Economy
32S
Waiting time until next flight 02:00
Rome
FCO, Fiumicino Arpt
Terminal: 1
09:10 Sunday, 15 Mar 2020
Alitalia
AZ 74
Barcelona
BCN, Barcelona Arpt
Terminal: 1
11:00 Sunday, 15 Mar 2020
time 01h 50m
Economy
319
Return Return: Barcelona - Cairo Sun, 22 Mar 2020
Alitalia 16:40 BCN 02:25 CAI time 08h 45 m |1 Stop
Barcelona
BCN, Barcelona Arpt
Terminal: 1
16:40 Sunday, 22 Mar 2020
Alitalia
AZ 79
Rome
FCO, Fiumicino Arpt
Terminal: 1
18:25 Sunday, 22 Mar 2020
time 01h 45m
Economy
320
Waiting time until next flight 03:45
Rome
FCO, Fiumicino Arpt
Terminal: 1
22:10 Sunday, 22 Mar 2020
Alitalia
AZ 894
Cairo
CAI, Cairo Intl Arpt
Terminal: 2
02:25 Monday, 23 Mar 2020
time 03h 15m
Economy
32S
Price analysis Price Analysis
Tickets cost AED 1181, 47
SMS alert, Online Check-in, Instant Ticketing Service AED 84.00
Charge from Altair Travel S.A. (Tripair) AED 1265, 47
contact Contact Information
Email Mobile phone
Yasmin.ashraf.[protected]@outlook.com +[protected]
damaged baggage
Dear Sir/Madame,
I would like to report the fact that my baggage has been damaged.
The incident has happened on Sat, April 13- Sun, April 14 2019.
I traveled from Airport Ben Gurion and my destination was Aalborg Airport. Moreover, the baggage was opened when I received it in the Aalborg Airport.
I have attached a photo of damaged suitcase. My referencekode: [protected]
Sincerely,
Emilia Podawacz-Saleh
Add a Comment
Dear Sir/Madame,
I would like to report the fact that my baggage has been damaged.
The incident has happened on Sat, April 13- Sun, April 14 2019.
I was traveling from Airport Ben Gurion and my destination was Aalborg Airport. Moreover, the baggage was opened when I received it in the Aalborg Airport.
I have attached a photo of damaged suitcase. My referencekode: [protected]
Sincerely,
Emilia Podawacz-Saleh
e ticket number for flight ticket not received
I have booked flight ticket through trip air/ Alt air but not received confirmed eticket number or any ticket to my email mentioned.
Please find below info regarding my complaint.
Date of booking : 02.01.19
Departure date/ Airport : 18.02.2019/ TRZ (Tiruchirapalli)
Arrival Aiport: Abu Dhabi (UAE)
First Name: Muthupalani
Surname: ARUMUGAM
Payment mode : credit card
Ticket price : AED 671
Hi, i bought Alitalia flight from Milano to Alghero from 27 ti 29 september bit i didnt receive any document!my mail is silvia.colenghi@virgilio.it Please send me
I didn't receive anything from them.
I booked flight Departure on 4th October and I want to change my flight I send email request for change flight on 26th September. They're send Flight amendment cost analysis and I can't paid change fees on time because I didn't receive OTP code for paid from them website. I check with my bank account about that but I found that I didn't receive OTP code because from mistakes of them website.
I try hard to contact to them many times and many way for postpone my flight, Reply them email for told about problem, send request email again and call to them many times But I still don't receive anything from them
And now I still can't change or cancel my flight and Tomorrow is a time for my departure...[censored]!
reservation not received
Hello, my name is Ecaterina Turcanu, I made a booking flights reservation on 11.09 for flights from Hamburg to Copenhagen, flights and dates 23.11-25.11, but I haven't received any reservation details by email. The amount of 129.55€ has been withdrawn on 11.09, but I haven't received any booking details.
Thank you in advance for sending the details on the following emails address: tur.[protected]@yahoo.com
Thank you. Ecaterina Turcanu
customer care support
I received an email on the 16 of June saying that my flight with with TripAir had been cancelled and I had been booked onto another flight. This is understandable, and flight changes are not always the fault of the Travel Agent. Unfortunately, this email went into my spam folder as it was sent from Petras and not Trip Air. Again, something that happens.
What disappointed was the customer service when I requested to cancel the flight as the dates would no longer be suitable for travel.
She was incredibly rude, kept telling me I could only cancel through email, and chastised me for not replying earlier and informed me my request was no longer 'urgent' as I had failed to reply within the time limit. When I asked how long it would take to find out if it would be possible to have my flights cancelled, she interrupted me telling me I did not understand the situation. Eventually she hung up on me.
My friend booked the same flight through a different travel agent for the same price and received a full refund after making a request to cancel on the same day as me. She also received impeccable customer service.
Dear tripair
I booked yesterday but i don't know if may reservation is confirmed because they deduct my acct without any confirmation please kindly i need assistance for this.
Thanks
Ms Clarz
ticket full not appear only partially appeared
I booked a ticket from dubai to kochin and return on 19th may through tripair agenta onlinee. At the time of booking I entered correct name itself but in ticket first name not come full. My first name is muraleedharan pillai but in ticket its only appeared muraleedhar only. Ichecked with trip air they told that the name lenghth is big so its happened and they provided full name in remarks to airindia so I can travel. Please confirm there will be any problem for me to fly. I called dubai office and airport office since 2 days nobody answering call that means air india fooling customers providing contact numbers. Please confirm regarding my travel, full name already put as remarks by agent.
Web referencensibe40513103booking referencehvwsx
Creation datesat, 19 may 2018
i purchase a ticket after one day i got mail its not conform
i already paid for it
I booked a ticket through TRIPAIR from abu dhabi to Delhi but my flight cancelled. Now Tripair is not refunding my amount. I wrote so many mail but no answer.
flight cancellation
your company through TripAir to travel from christchurch to delhi . I just received an urgent notification that my ticket wasn't confirm. Confirmation Number : L3U8VF
let me know how i can get my money back?
As there they put a remarks in the PNR, you will face no problem. Just remind the check-in staff about the remarks during check-in if asked.
Thanks
Tripair / Altair Travel Reviews 0
If you represent Tripair / Altair Travel, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Tripair / Altair Travel complaint handling
-
Tripair / Altair Travel Contacts
-
Tripair / Altair Travel phone numbers800 035 704 355800 035 704 355Click up if you have successfully reached Tripair / Altair Travel by calling 800 035 704 355 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling 800 035 704 355 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling 800 035 704 355 phone number 7 7 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling 800 035 704 355 phone numberUAE+30 801 113 6200+30 801 113 6200Click up if you have successfully reached Tripair / Altair Travel by calling +30 801 113 6200 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +30 801 113 6200 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +30 801 113 6200 phone number 3 3 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +30 801 113 6200 phone numberGreece+44 203 318 3942+44 203 318 3942Click up if you have successfully reached Tripair / Altair Travel by calling +44 203 318 3942 phone number 2 2 users reported that they have successfully reached Tripair / Altair Travel by calling +44 203 318 3942 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +44 203 318 3942 phone number 3 3 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +44 203 318 3942 phone numberInternational+43 800 281 438+43 800 281 438Click up if you have successfully reached Tripair / Altair Travel by calling +43 800 281 438 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +43 800 281 438 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +43 800 281 438 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +43 800 281 438 phone numberAustria+32 23 201 510+32 23 201 510Click up if you have successfully reached Tripair / Altair Travel by calling +32 23 201 510 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +32 23 201 510 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +32 23 201 510 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +32 23 201 510 phone numberBelgium+45 89 874 497+45 89 874 497Click up if you have successfully reached Tripair / Altair Travel by calling +45 89 874 497 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +45 89 874 497 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +45 89 874 497 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +45 89 874 497 phone numberDenmark+358 942 452 055+358 942 452 055Click up if you have successfully reached Tripair / Altair Travel by calling +358 942 452 055 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +358 942 452 055 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +358 942 452 055 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +358 942 452 055 phone numberFinland+33 975 170 116+33 975 170 116Click up if you have successfully reached Tripair / Altair Travel by calling +33 975 170 116 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +33 975 170 116 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +33 975 170 116 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +33 975 170 116 phone numberFrance+49 800 181 2186+49 800 181 2186Click up if you have successfully reached Tripair / Altair Travel by calling +49 800 181 2186 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +49 800 181 2186 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +49 800 181 2186 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +49 800 181 2186 phone numberGermany+39 694 801 827+39 694 801 827Click up if you have successfully reached Tripair / Altair Travel by calling +39 694 801 827 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +39 694 801 827 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +39 694 801 827 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +39 694 801 827 phone numberItaly+31 202 253 632+31 202 253 632Click up if you have successfully reached Tripair / Altair Travel by calling +31 202 253 632 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +31 202 253 632 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +31 202 253 632 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +31 202 253 632 phone numberNetherlands+47 21 954 406+47 21 954 406Click up if you have successfully reached Tripair / Altair Travel by calling +47 21 954 406 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +47 21 954 406 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +47 21 954 406 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +47 21 954 406 phone numberNorway+351 308 802 414+351 308 802 414Click up if you have successfully reached Tripair / Altair Travel by calling +351 308 802 414 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +351 308 802 414 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +351 308 802 414 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +351 308 802 414 phone numberPortugal+34 518 888 361+34 518 888 361Click up if you have successfully reached Tripair / Altair Travel by calling +34 518 888 361 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +34 518 888 361 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +34 518 888 361 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +34 518 888 361 phone numberSpain+41 225 181 302+41 225 181 302Click up if you have successfully reached Tripair / Altair Travel by calling +41 225 181 302 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +41 225 181 302 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +41 225 181 302 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +41 225 181 302 phone numberSwitzerland+90 850 766 2405+90 850 766 2405Click up if you have successfully reached Tripair / Altair Travel by calling +90 850 766 2405 phone number 2 2 users reported that they have successfully reached Tripair / Altair Travel by calling +90 850 766 2405 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +90 850 766 2405 phone number 2 2 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +90 850 766 2405 phone numberTurkey+86 400 120 3375+86 400 120 3375Click up if you have successfully reached Tripair / Altair Travel by calling +86 400 120 3375 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +86 400 120 3375 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +86 400 120 3375 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +86 400 120 3375 phone numberChina+81 345 400 962+81 345 400 962Click up if you have successfully reached Tripair / Altair Travel by calling +81 345 400 962 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +81 345 400 962 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +81 345 400 962 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +81 345 400 962 phone numberJapan+974 800 100 726+974 800 100 726Click up if you have successfully reached Tripair / Altair Travel by calling +974 800 100 726 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +974 800 100 726 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +974 800 100 726 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +974 800 100 726 phone numberQatar+84 244 458 3336+84 244 458 3336Click up if you have successfully reached Tripair / Altair Travel by calling +84 244 458 3336 phone number 1 1 users reported that they have successfully reached Tripair / Altair Travel by calling +84 244 458 3336 phone number Click down if you have unsuccessfully reached Tripair / Altair Travel by calling +84 244 458 3336 phone number 1 1 users reported that they have UNsuccessfully reached Tripair / Altair Travel by calling +84 244 458 3336 phone numberVietnam
-
Tripair / Altair Travel emailstripair@tripair.com100%Confidence score: 100%Supportair@tripair.com94%Confidence score: 94%dpo@tripair.com93%Confidence score: 93%
-
Tripair / Altair Travel address26, Pentelis str, 175 64, Palaio Faliro, Athens, Greece
-
Tripair / Altair Travel social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Tripair / Altair Travel company
e ticket number for flight ticket not received
Forever Travel Service
1 review
Elite Island Resorts
13 reviews
FlightSite.co.za
2 reviews
Tripmasters
2 reviews
ShoreTrips
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.