TronxyOnline.com’s earns a 4.2-star rating from 5 reviews, showing that the majority of 3D printing enthusiasts are very satisfied with their printers and accessories.
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Disappointing Customer Service Experience
After purchasing a product from tronxyonline.com, I encountered defects in the item received. Despite reporting the issue promptly, Tronxy's response was slow and unhelpful. They eventually admitted the problem but insisted that I cover the expenses for shipping replacement parts, which I found unreasonable. As a customer, I expected better service and support, especially for a faulty product under warranty. This experience left me feeling frustrated and disappointed with their lack of accountability and customer care.
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Pros
- High-quality 3D printers
- Competitive pricing models
- Wide range of printer accessories
- Responsive customer support
- Regularly updated product line
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Cons
- Limited brand recognition compared to giants like Creality.
- After-sales support may be less robust.
- Smaller user community for troubleshooting.
- Fewer third-party reviews and benchmarks.
TronxyOnline.com Complaints 0
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Is TronxyOnline.com Legit?
TronxyOnline.com earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for TronxyOnline.com. The company provides a physical address, phone number, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tronxyonline.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tronxyonline.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
About TronxyOnline.com
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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with TronxyOnline.com in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with TronxyOnline.com. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, company's response, and personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
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Ensure to follow these steps carefully to effectively file a complaint or review about TronxyOnline.com on ComplaintsBoard.com.
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TronxyOnline.com Contacts
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TronxyOnline.com phone numbers+86 755 8996 8500+86 755 8996 8500Click up if you have successfully reached TronxyOnline.com by calling +86 755 8996 8500 phone number 0 0 users reported that they have successfully reached TronxyOnline.com by calling +86 755 8996 8500 phone number Click down if you have unsuccessfully reached TronxyOnline.com by calling +86 755 8996 8500 phone number 0 0 users reported that they have UNsuccessfully reached TronxyOnline.com by calling +86 755 8996 8500 phone number
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TronxyOnline.com emailsmonica@tronxy.com100%Confidence score: 100%
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TronxyOnline.com addressRM 1102 Hang Seng Castle Peak Rd Bldg 339 Castle Rd, Cheung Sha Wan, Hong Kong
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TronxyOnline.com social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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