TruGym.co.uk
Reviews and Complaints

TruGym.co.uk is a proper gym, mate! You don't have to wait for ages to use the machines, which is a massive bonus. And let me tell you, the pool and steam room are the cherry on top! I'd definitely recommend this place to anyone looking for a good workout.

The gym is always clean and tidy, and the staff are friendly and helpful. They're always happy to answer any questions you might have and give you advice on how to get the most out of your workout. The equipment is top-notch, and there's plenty of it, so you don't have to worry about waiting around for ages to use something.

The pool is a great addition to the gym, and it's always clean and well-maintained. It's a perfect way to cool down after a tough workout or to get some low-impact exercise in. The steam room is also a great way to relax and unwind after a hard day at work.

Overall, I'd say that TruGym.co.uk is a top-notch gym that's well worth checking out. Whether you're a seasoned gym-goer or a newbie, you'll find everything you need here to get a great workout. So why not give it a try? You won't be disappointed!

TruGym.co.uk is a proper gym, mate! The staff is top-notch, always friendly and helpful. The equipment is always clean, and you can tell they take pride in their gym. And let me tell you, the jacuzzi is a game-changer! It's like a mini-vacation after a tough workout. I highly recommend joining TruGym.co.uk, you won't regret it!

I've been a member of TruGym.co.uk for a few weeks now and I have to say, I'm not impressed. Don't get me wrong, the equipment is decent for a budget gym, but the classes and management are a different story.

I joined specifically for the Les Mills Combat class on Fridays at 5:30. However, after attending a few classes, I was extremely disappointed. The instructor was not up to par with other Les Mills instructors I've had in the past. I decided to complain about the class and another issue (which I can't discuss due to a legal case), but the gym didn't even bother responding to my complaint.

After doing some digging, I found out that the instructor wasn't even a qualified Les Mills instructor! He admitted that he hadn't done any training in at least 2 years, which explains why the classes were so subpar compared to other Les Mills classes I've taken. Les Mills instructors are required to complete updated training twice a year to remain accredited, so this was a major red flag.

I've requested information from the gym and its director Parm Singh about whether any of the instructors are actually up to date, as required by Les Mills UK. However, after over 20 written requests, they still refuse to give me a straight answer. This leads me to believe that they know their instructors aren't up to date. After presenting evidence about the unqualified instructor, the gym finally cancelled my contract. However, I'm still waiting for a refund and information about the instructors.

If you're looking for a gym with real Les Mills classes and good customer service, I suggest going elsewhere. TruGym.co.uk just isn't worth the hassle.