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Tsohost / Paragon Internet Group

Tsohost / Paragon Internet Group review: Hosting account

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As part of tsoHost's closure, we were advised all services would move to 123-reg. At some point over the summer, when this was first announced, we lost the ability to login to our account completely. Despite having attempted to reset our password with the link on the login page, not a single email has arrived in our inboxes (multiple accounts attempted) with a 'reset link'.

We've been going back and forth with Anamaria (part of the support team) for the last months, and the summary of her 'support' was as below:
- "have you tried resetting your password?"
- "try it again"
- "I've reset your password, and it says the link was sent"

All we need is, at the very least, a temporary password to be set up so we can access our account again, then we can go ahead and change it. This issue has been ongoing for at least 3 months, and is now entering a critical phase as our website is, within the week, going to cease functioning due to a separate service renewal that can only be done server-side.

Claimed loss: If this is not resolved by the end of the week, we are likely to lose hundreds of thousands of pounds, potentially millions.

Desired outcome: We need access to our account ASAP. The self-service reset option DOES NOT WORK. Please set up a temporary password, then inform us of it. We will change the password afterwards, that's not a problem - JUST GIVE US ACCESS.

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  1. Tsohost / Paragon Internet Group Contacts

  2. Tsohost / Paragon Internet Group phone numbers
    +44 162 820 0161
    +44 162 820 0161
    Click up if you have successfully reached Tsohost / Paragon Internet Group by calling +44 162 820 0161 phone number 20 20 users reported that they have successfully reached Tsohost / Paragon Internet Group by calling +44 162 820 0161 phone number Click down if you have unsuccessfully reached Tsohost / Paragon Internet Group by calling +44 162 820 0161 phone number 20 20 users reported that they have UNsuccessfully reached Tsohost / Paragon Internet Group by calling +44 162 820 0161 phone number
  3. Tsohost / Paragon Internet Group emails
  4. Tsohost / Paragon Internet Group address
    113-114 Buckingham Avenue, Slough, England, Berkshire, SL14PF, United Kingdom
  5. Tsohost / Paragon Internet Group social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Tsohost / Paragon Internet Group Category
Tsohost / Paragon Internet Group is ranked 30 among 64 companies in the Internet Providers category