Turkish Airlines
Reviews and Complaints

Flight TK97 from Jeddah to instanbu delayed because they forgot to fuel up. More than 1 hour late departure, I repeat, because they forgot to fuel up. How is that possible?
So I'm going to miss my connection flight.
I do not even expect a reply or explanation from them. Turkish airlines' reputation is worsening.
I will avoid this airline for my frequent business trips from now on, and will recommend the same to my network. They pretend to be foray class, when in fact they have can't even fuel up on time and risk a tragedy.
I will send as many complaints about that as possible.

To Whom it May Concern,

On my recent return back from Israel to Melbourne, the first leg of my flight from Tel Aviv to Istanbul was delayed by 1.5 hours. I was told to board the flight regardless and if I was to miss my connecting flight from Istanbul to Singapore, to speak with Turkish Airline support in re-arranging a new flight. When I arrived in Istanbul my connecting flight to Singapore gate had already closed so I proceeded to the Customer Service desk to arrange a new connecting flight home with Turkish Airlines. I was greeted at the desk and immediately told it was my fault that I missed my flight as I should have run straight to the gate (even though it had closed 30 mins ago). I was then asked to take a seat and told my issue would be resolved. 3 hours later I still hadn't gotten any word from the service desk, when I approached them they told me they were working on a flight to Bangkok for me so I sat back down. 2 hours later I still hadn't gotten any news. When I approached the desk I was told that I had a seat on the Bangkok flight and was told to sit back down. A staff change-over occurred and no member of staff relayed my information onto the new staff, even though I was the only customer remaining after 6 hours. An hour before this new flight was boarding they still hadn't produced a ticket for me and I ended up missing this flight to Bangkok. I reproached the desk calmly and was told that I was going to be put on a flight to Singapore in a further 24 hours. I was told that no hotel accomodation was available in the airport and that I wasn't allowed access to the lounge. When I commented that their customer service was poor, they replied saying it wasn't their job to provide customer service and continued to play video games on their phones. I then left the desk after 7 hours of waiting, still without a boarding pass, to find food upstairs past airport security. I returned to the desk some hours later and was finally given a boarding pass to Singapore by a new set of staff. I proceeded to wait at the airport for a total of 29 hours with next to no sleep on airport chairs before finally arriving at Singapore, where I was to switch to Qantas airlines, who swiftly arranged a flight home for me. When I finally arrived home, it was discovered that Turkish Airlines had sent my baggage to Bangkok, which Qantas delivered to me a few days later.

I am completely understanding of the difficulties it can take to arrange flights home for customers, both of my parents are in aviation. However, my complaint lies with the customer service I received from the staff at the Istanbul help desk. It was by far the most horrific service I have ever received. I have never lodged a complaint with any business but I feel it necessary that you know that your staff roll eyes, play games, sit on benches and do next to nothing to aid their customers and claim no responsibility or duty of respect. This experience caused me a lot of distress and inconvenience. I would greatly appreciate a letter of apology and compensation for my flights from Istanbul to Singapore and more for the time lost I could have been at my job as well as having to extend my travel insurance till I arrived home.

I have attached all tickets I can find relating to my flight home both original and delayed flight tickets as well as my baggage claim receipt from qantas.

I eagerly await your reply,

Regards

Alexandra Pettigrew

I want to get my visa refund or you do me a new one for my Son as due to the new Istanbul Airport me and my son flight got changed to other day. However during this period there was no notification or anything regarding these changes and I did the visa for my son on the arrival date which is 6th April and now they told me you can't use it because it should be valid from the day written in the application. Please refund my money to do a new one or ask your team to do something and change the date of my son evisa to 5th April

I am a surgeon. I was travelling to attend a conference in New York. Baggage damage during travel from Alexandria, Egypt to New York JFK through Turkish airlines, flight No TK679, TK3 at 19 March 2019
I am complaining about baggage damage as when I received my baggage, It was destroyed and when I opened it found all my clothes destroyed by red wine, also red wine over the whole bag, multiple photos attached. please take rapid action toward my complain and I need compansation to damage of my clothes and bags.
My name is dr mohamed elmanakhly
Email address dr_mohamed.[protected]@yahoo.com

Passenger Elif Ozden now known as Elif Unludere. When the airfare ticket was purchased she gave her previous married name and not releasing the when she needed a new Turkish Passport and due to the divorce she had to get the passport under her birth name Elif Unludere. The Turkish Consulate had taken the passport that had her previous Married name. As a result she attended the Agent where she purchased her ticket and explained the situation but she was told that the ticket will be forfeited unless she purchases another one and that they can make an enquiry to cancel due where she will only lose $360.

Ms Eli Unludere can not afford purchasing another airline ticket. What can she do she is my wife's cousin. I am acting on her behalf.

Agent Trans Travel Turk Services Auburn Mr. Ayhan
Booking 32040 18 Feb, 2019

Regards
Zafer Yilmaz

Ref.: Ticket Number [protected]

To whom it may concern,

On Jan. 15th I took a Turkish flight from Copenhagen to Tehran via Istanbul departing 18.00. The flight had approx. 20 min delay leaving from Copenhagen due to bad weather, but we were told on the plane by the pilot that those of us with connecting flights should not be worried since bad weather was delaying departures from Istanbul as well. We got to Istanbul around 30 minutes late. My flight from Istanbul to Tehran was scheduled for 00.15 local time and was boarding as I entered the airport terminal from the Copenhagen flight. I just managed to catch the scheduled flight, but I noticed that the staff had at this point already changed my reserved seat without explanation. I was given another seat on my scheduled flight.

Getting on the plane I asked one of the flight attendants if my suitcase had also made it on the plane since the time between the flights was very short, of which I was reassured. To make it clear I managed to get on my scheduled plane to Tehran despite the delay from Copenhagen.

On January 27th on my return to Copenhagen, I was denied check-in by Turkish Airlines staff, at Tehran IKA. I was told that my name was not on the list of passengers for the flight for which I had a valid and paid ticket (flight TK 873; departure 05.15). When I showed the staff my ticket, he called someone and passed me his mobile. The lady on the phone, a Turkish Airlines staff in Tehran, told me my ticket was cancelled because I was a no-show on the first half of the return ticket (CPH-IST-IKA). When I told her that I was obviously there in Tehran and that I made the flight as scheduled, she said "either show us a proof or there is nothing we can do for you". I told her that this is not logical to ask for proof for something that obviously happened. She raised her voice and said "I have nothing to do logic, talk to me when you have proof", and hung up the phone on me. The staff at the check-in desk reiterated that there was nothing he could do and ignored me from there on.

Frustrated by unacceptable behavior of Turkish Airlines staff towards me, and confused since I was holding a valid ticket, I decided to call the main service hotline of Turkish Airlines. The staff at check-in refused to help me with this information, so without access to internet at the airport I was forced to ask fellow travelers to help me look up the number. As soon as the check-in staff noticed that I was calling Turkish Airlines they asked me to stop and told me they would email Istanbul ticket office. In the meanwhile, I got through to the Turkish Airlines 24-hour hotline. Here I talked to a lady who told me that although I showed up as a no-show, she could see that I was actually on the flight from the system. She told me that unfortunately there was nothing she could do from where she was, but the Turkish Airlines staff in Tehran had to fix the issue. When I told her that the staff ignored me, she told me that there was "no reason why the staff should not cooperate" and asked me to go to their office and talk to the supervisor directly. When the phone conversation finished I was told by the same check-in staff that Istanbul office had replied to their email and said "Istanbul office cannot take any responsibility and there is nothing they can do".

Only when I told him that I called the service hotline and they can see me on the system, he started actually checking the system. Something he could do two hours before, but he did not care. Eventually less than an hour before the flight he said he found me on the system and that he sent a screenshot of it to Istanbul office. In the end after 2 hours of arguing with your staff, after 15 minutes of international call that will cost me significant amount, eventually I was allowed to check-in to my flight.

I received no apologies, no assistance to pass the security and passport controls, during which I was so stressed that I dropped my Mac laptop on the security check (which is now broken).

I am very disappointed by the treatment received by Turkish Airlines staff in Tehran. They simply refused to talk or listen to me, they ignored me and were so rude to me. They did not even bother to check their system properly and did not eventually apologize for the stress and emotional harm that they caused me.

What I have difficulty to understand is the lack of security and safety on Turkish airline, that a passenger gets on two flights, occupies setas and receives meals and the airline has no clue of that.

If I was an elderly or did not have a phone, or could not speak English to call the Turkish hotline, I would wrongfully had been denied of my right. Only because I was persistent, I could manage to force your staff to do their basic job after over two hours of arguing.

As a correspondent working for Reuters and then Agence Frence Presse, I have traveled a lot and this is the first time I have been treated like this by an airline staff.

I expect:

A proper explanation of the wrongful cancellation of my ticket
An explanation of the inappropriate and rude behavior of the Turkish Airlines staff at Tehran Airport, including their refusal to check their system properly or take any action before I contacted the hotline service
Compensation for my costs for International calls from Iran, since the communication and checking of information should have been done by airline staff and not the passenger
To know how your airline could be ignorant of the presence of a passenger on your flights. What would you do in case there was an incident. I see that as a huge bridge of basic safety and security.
Regarding my broken laptop, that was a lesson not to book a ticket from your airline anymore.

I cannot wait to hear your explanation and there is no need to say I will take this further if I do not hear a satisfactory reply.

Mitra Amiri

Dear Sir/Madame,

I am writing on behalf delayed flight from NYC JFK - Istanbul on January 14th, 2019. Namely, flight was delayed from NY and I missed the connection from Istanbul to Zagreb, furthermore EU flight was delayed for 11 hours.

To go further, I was 29 weeks pregnant in that moment and that cause an enormous stress for me an my baby. I got extra costs in Istanbul OF 200 Eur (30 Dollars Visa which they said to refund) plus I missed a very important meeting in Zagreb on January 15th valuated more than 8000 Eur and my daughters 1st B-Day was delayed because of your failure and respecting the rule EC REGULATION 261/2004 while traveling from NY-Istanbul.

To conclude, I am kindly asking you to compensate me all of costs as well as stress I passed true and missed revenue from my important meeting.

Passenger info:

Trip to: ZAGREB, CROATIA
Passenger(s): PERIC/JADRANKA
Reservation code: WSVRKZ
Airline Reservation Code: RYHDVW (TK)

TQT # [protected].

PLEASE CONTACT ME VIA EMAIL:
[protected]@gmail.com

Thank You in advance.

Kind regards,

Jadranka Novakovic

My flight from Toronto to Istanbul wasdelayef then from istanbul to Baghdad was delayed and then cancelled and I waited at the airport for 20hours the hotel and the trip planned with a group after reaching the Baghdad was all messed up. while returning back to Toronto it was again delayed. I need to have compensation for the pain and suffering.
Thanks

This is a formal complaint to warn people against flying Turkish Airlines. Up until this point i've flown them business class before and never had an issue with the onboard service. However if you ever have any sort of problem, man you are in for it!

My problems began the day before the flight, I had booked a Turkish Airlines award business class ticket using United Mileageplus miles months earlier, but the day before noticed I couldn't select my seat and part of my flights were missing from the itinerary.

I was set to fly out of Kilimanjaro on business class on Dec 18th, 2018.

I called Turkish Airlines to confirm everything was OK and a agitated agent who seemed most anxious to get me off the phone insisted there was nothing wrong with my ticket but for some reason I couldn't select my seat, so to arrive to the airport early. Weird, I thought, but the airline confirmed nothing was wrong with my ticket so I figured everything is fine.

I arrive the next day to the airport 3 hours early in Kiliminjaro airport in Tanzania and it turns out there is a massive problem with my ticket. Although my ticket could be seen for some reason there was something wrong. A turkish airlines agent later said it was "it was award ticket and NO REC on your onward boarding pass"" which I have no idea what it means but the agent was smashing away at the keyboard for HOURS trying to get me on the flight to the point they had to hold the flight to Istanbul.

At the very last minute I was finally I was able to board and the Turkish airlines agent said I shouldn't have any more problems, but once I get to Istanbul I need to get my next boarding pass and that my bag would arrive just fine to Chicago (both of these turned out to be false)

Already having a bad day, I was informed that for the duration of the flight I would only receive economy service and meals despite booking a business class ticket and would receive no compensation for this inconvenience. Sweaty and tired, I didn't really care at that point I was just happy to make my flight.

Once I arrived to Istanbul, more problems began as the transfer desks agents were extremely unhelpful just ping ponging me from one desk to the other with no agent willing to print my boarding pass or ticket. As it got closed to boarding time I told a transfer desk agent I'm not leaving until they print me my pass which I paid for and I was bound to miss my flight! In the end a desk agent in Istanbul wrote me ticket by hand 30 minutes before the flight was set to take off and told me to run! This ticket got me past security and it seemed everything was ok until I got to the gate and once again they denied me boarding, while they grabbed my passport and the agents again smashing on a computer keys trying to get me boarded. Then they tried to claim that my ticket was only economy until I showed them the receipt, at this point they were once again, holding the next plane up for me. At the very last second they finally let me board the flight to Chicago and insisted my bags would arrive just fine. At this point I was nervous as heck, sweaty and running once again to catch my flight absolutely miserable having to deal with all this drama twice for no fault of my own but a simple ticketing error.

Once arriving to Chicago I was once again greeted with more bad news. My bag had not made it. Unfortunately I had a 2 day layover in Atlanta and there was no guarantee they would get it there in time so I asked them to ship the bag to Mexico City. However, they did not extend me the courtesy of dropping the bag off at my apartment and said I would need to pick it up at the airport "the next day." Well turns out the next day was a whopping 5 days later. When the bag arrived it was completely destroyed, and even worse I had to waste an entire day heading to the airport and back to pick it up (the airline has also refused to compensate me for the taxi costs to and from the airport)

The nightmare doesn't end there. I figured they would be quick to provide compensation over such an embarrassing incident, especially over an expensive long distance business class ticket but oh boy was I wrong. Like many airlines its basically Turkish Airlines policy to flat out deny all claims unless you keep pushing and pushing even when compensation is clearly due.

Once I began the process I sent them all relevant details including pictures of my damaged bag, and receipts totalling about $500 for various purchases I had to make for the 5 days I didn't have my bag. Then they kept saying that they didn't have the receipts and to upload them again, and then again and again. Then they said the dates were not listed even though they clearly were. Eventually I lost my temper and told them I will be forced to push this through legal means or a collection agency in order to get my compensation, at which point they simply responded that they are waiting on the receipts that I uploaded multiple times! Then they said that they couldn't pay me anything for my damaged bag because they needed a "repair invoice" when they originally said a financial request will suffice in lieu. At that point I had already thrown my damaged baggage away.

At this point I have ceased contact with the airline, have pushed the claim over to a collections agency and considering perusing them legally in court, just out of principal not just of the horrid way I was treated (as a business class customer no less) but the fact the airline admit they screwed up they refused to pay me a penny.

My brother also lost his baggage with Turkish Airlines in Istanbul only a few weeks before so I am lead to believe that the baggage loss/damage rate in Istanbul is exceptionally high which is why they try so hard to not pay claims. Other than that Turkish business class service is quite pleasant once you're on board, but if you have problems, you are in for it!

In the end i'm only really only out the severe emotional inconvenience, a $100 luggage, and $500 in incidentals. However, people spend $3, 000+ or the equivalent in points to enjoy a business class flight, and when the experience is totally ruined it makes you think twice about spending so much money as I would have much rather flown economy but not been denied boarding twice, humiliated, had my bag lost and damaged, would have been a lot less stressful and cheaper than what I had to go through.

I still hope the airline chooses to make things right and compensate me for this terrible experience i had with so many problems (lost baggage, damaged baggage, denied boarding twice until the last minute, transfer desk issues, economy meals in business etc)

Enclosed are 2 photos, one showing my damaged bag that was ripped the entire way (its a miracle nothing fell out), as well as my handwritten ticket.

This is no way to treat anybody, but especially a good customer who was put through a very difficult and stressful situation that costed a lot of money, time and emotional damage and stress.

I know it's unlikely but I hope the airlines find the time to make it right. It really isn't about the money its about the principle of the matter. They didn't even offer me so much as an apology!

Frederick M
Flights: Dec 18th TK567 and TK5
CASE ID:[protected] // DAH ORDTK21137

Dear Madam/Sir:
I am considering Turkish airlines as my first option whenever I plan to travel since I was believing that the quality of your staff and services are the best among all the airlines, but really I am very much disappointed and mentally harassment never ever happened before for my last tip from Riyadh to Sweden on 7th January 2019 to my home country Sweden (Gothenburg) from visa Istanbul, PNR # RZATC4and flight # TK
The way I was treated during my transit in the airport was very humiliating, unprofessional with very of Turkish airlines staff members.
Below is the sequence of what I have faced in Istanbul airport for your consideration, judgment and fair compensation:
* Airplane landed at 6:50 (Turkey time)
* There was a huge amount of people that I never witnessed during my transfer flights in turkey.
* The line was hardly moving in security check 1.
* The atmosphere was full of tension.
* I told the security staffs that I have very limited time to take of said flight and please allow me to come forward for check-in, but they treat me very roundly and instruct me to move with a huge group of people towards the security check no2.
* We are at security check 2 and the line starts to move.
* Around 7:50 the line stopped moving and we are still away from the check by a considerable distance.
* I got very worried because the boarding time was on 8:20 so I tell my sister to stay in line and I rush to the transfer desk in front of the security check to ask her about my situation.
* I tell her that the line is not moving and that I am worried that I might miss the flight but she tells me that I have more than one hour to catch my flight, I insist and tell her that I must tell the people on gate that I am by security check and that I am coming as soon as possible. She refused and kept saying that I should stay in line for security check and that I should not worry.
* So I go back to my sister who is still in line to find that the queue did not move that much.
* So we wait in line until its 9:00 and we are still not in safe distance to reach the security check, we can't push through people as it is inhumane and all people around us were already missing their flights.
* We got out of the security check and rushed to the screens to find the clock to be 9:15 and our flight gate was closed. We rush to the nearest Turkish airlines desk, waited for a long line and then they tell us that we should go to the other desk one floor below.
* So, we head downstairs to the desk hoping that we can find someone to help us at it is our first time to miss a flight and we don't know anyone who could've helped us with such situation in Turkey.
* We go to the transfer desk and there is around 20 people there all who have missed their flights, I stand in line for my turn and I explain the situation, I am told that I had enough time and that it's my problem to miss the flight. I reply that it was an uncontrolled situation and they say that Turkish airlines is independent of airport security.
* I head to the other transfer desk were the lady I asked to call the gate was, she recognized me but she did not show any support when I informed her that I missed the flight. She even used my lack of knowledge about my rights and she told me to go to passport check and then outside to the ticket sale office were I should get help whereas I was going to only buy a new ticket if I went there.
* I did not have enough money to pay for a new ticket; and I believe we are in the good hands of Turkish airlines as long as we are travelling by their airlines through their airports.
* After that I went back to the previous transfer desk and I kept on talking about my situation to every Turkish airlines representative hoping that they kindly offer any help and they I most of them refused to issue a new ticket until the manager arrived, I have informed the manager about my case and he was responsive.
* After my ticket was re-issued it was on the next day so I asked for a place to stay and the response by the one who issued the ticket (NOT THE MANAGER) was that I should be very thankful that I got a free ticket back home (free ticket!, It is not a favor or donation, I know that it is an obligation for the airlines). This was very shocking, disrespectful and unprofessional response.
* I have requested the support of my family to get out of this terrible situation who arranged the transfer to the hotel where we spend our night with a lot of worry, pressure and frustration due to this experience.

In the above consequences, I want you to take immediate and strong action against your deputed staff members, so that it will not repeat in future and no other passenger will suffer like me.

Moreover, I need a handsome compensation against above incident to compensate my loss of time, money and harassment. If you will not do so, I have right to go for legal action.

Best regards

Muhab Jabraouti
[protected]

Dear sir/madam,
My flighttk381 from tbilisi (tbs) to istanbul (saw) on december 24 at 07:35 was cancelled (eu regulation, ec 261 defines a cancelled flight as: "the non-operation of a flight which was previously planned and on which at least one place was reserved"). Please see below your letter related to the cancellation.
As a passenger with a valid ticket for this flight I am asking you to be reimbursed for this flight cancellation.
Looking forward to your further instructions.
Thank you.
[protected]@yahoo.com, tel: +[protected]

I had booked a flight from Beirut to Lyon on January 7th 2019. I wanted to change that to 9th of January so on the Turkish airlines mobile application I changed my flight and they have withdrawn 170$ from my back account but afterwards they displayed a message saying that the transaction was unsuccessful and my flight is still on the 7th of January! SO unacceptable! Withdrawing money from my bank account without changing my flight! I called the customer service in Lebanon and they said that the only thing they could do is tell me to write a complaint on this website! What a shame! I want my refund as soon as possible so I can pay the ticket change fee again before the 7th!

My name is Mamoona Perveen we booked our flight from Calgary ( Canada) to Lahore Pakistan via ABC TRAVEL WORLD 127-5120, 47 STREET NE CALGARYAB T3J4K3 [protected] FAX [protected] [protected]@TELUS.NET In October 2018 and we got confirmation mail on 30 Nov 2018 that our flight is scheduled from Calgary to Lahore via Turkish air line. Our route was given that we will depart from Calgary on 22 December at 01:45 PM and we will reach in Toronto on 22 at 7:30 pm and on the same date we will depart from Toronto at 10: 30 on 22 Dec for Istanbul. We will reach in Istanbul on Sunday 23 /2018 at 4: 10 pm Then we will depart at 9 : 30 Pm on 23 Dec and will reach Lahore on Den 24 5.05 am.
But Two days before travel we got the confirmation and change in our flights schedule then according to new travel schedule we need to stay in Toronto for more than 24 hours . It give has a lot of pain we were suppose to reach Lahore on 24 and now we will reach on 25 morning. This Bad airline ruin our whole program and give us a lot of pain. If we use the new schedule it will going to be a lot of pain for me and my family. we spend extra 700 $ to get a new ticket from calgary to Toranto.
This cheap airline wasted
1- our money
2. our time
3. Mental stress
4. If we did not know we will be in trouble at Toronto Airport
5. we need to pay extra money for the baggage
I have all the proff I will definately sue this airline for all the trouble

I originally purchased, with my credit card, through "mytrip.com", a ticket for my Ugandan friend, Ms. Joy Haress on Sept. 13 2018. The ticket was from Entebbe, Uganda to Ercan in The Republic of Northern Cyprus, on Sept 30, 2018. Booking reference is YNYYFG, E-Ticket number is 235-[protected].
Joy had the required documents, an official letter of invitation and a valid passport.
When Joy was ready to board the plane they refused to let her board stating she needed an "ok to board" from Ercan.
The next day I went to Ercan, spoke with a Turkish Airline agent who was very helpful. He took me to boarder control where we got the ok to board needed for her to fly.
So I bought another ticket their at Ercan and paid cash for it. Ticket number [protected]
I am requesting a refund for the first ticket please. Ive been told by both TA in Ercan and Uganda that it has been refunded but to date I have received nothing. Ive spoken with My Trip and they say they are waiting for Turkish Airlines to respond.
I have attached both Joy Haress and my passports for ID.
Thank you for your help in resolving this matter.
Kind Regards, Barbara Iman
email- [protected]@gmail.com

Compensation claim for delayed flight in the middle of the aircraft..
Booking reference: RJQ5UJ B001,
Booked on: 6. November 2018, 20:47

Dear Sir or Madam,

I am writing regarding flight TK 1021 on 17 December, due to depart from Istanbul to Sarajevo at the scheduled departure time of Istanbul time zone at 11:05 hrs. This flight was delayed in the middle of the aircraft without any understandable explanation, because they switched off the airplane monitors, so we couldn't see the route for about one hour.. We asked the air hostesses what is happening and the two of them were giving us (passengers) different explanations and I am seeking compensation under EC Regulation 261/2004 for this flight.

I have to mention that the pilot said he couldn't land in Sarajevo because of the fog and that any other airplane hadn't land that day in Sarajevo what was the big lie, because we all passengers have the photo proof that all other airplanes land that day in Sarajevo, just our airplane didn't! He didn't even try to land, we all passengers are witnesses of this flight! We landed in Zagreb, waited for about one and half hour with the screams of little children and babies (some of them were sick with the face masks on their faces). We passengers felt for that time like hostages and one woman in the airplane said that to one of the air hostesses! After some time they wanted to take us back in Istanbul, without asking us do we passengers want that, but most of the passengers rebelled against this very unfavourable situation when we found out that!
Again after some time, one of the stewards said that they will make a list who has visa for Croatia and wants to go out on Zagreb airport, so we don't argue anymore.. I must say that no alternative transport in Zagreb wasn't suggested to us when we asked one steward, just after some time the other one told us that we would MAYBE have a transportation to Sarajevo and when the first steward finds out that, they both argued between themselves.. We waited on the Zagreb airport till 4 o'clock when bus came and arrived in Sarajevo just at 1 o'clock next day…

The passengers of this flight are all the witnesses of bad situations that happened to us!

On the basis of everything stated I'm therefore seeking compensation of € 1000 per passenger in my party..

I look forward to a full response to this letter within 10 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully,
Edina Handzic

My name is Fadia Eid. I purchased a ticket airlines booking reference TI7BSC going from UNITED STATE San Francisco to Beirut .
I waited to return to us and file a big complain about the bad treatment that I got at the airport during my connection to Beirut Lebanon.
I fell down and i had a bad injuries on my both legs. I went to the Turkish airlines customer service on the date of NOV 12, 2018 and was crying and hurting showing them my injuries and asking for a help but nobody even tried to help at all. They left me sitting on the chair beside the customer service for almost 3 hours without any help . They were trying to force me to purchase another ticket to be able to go to Beirut. I had my boarding pass from san Francisco airport going to Lebanon but Turkish airlines sold my ticket and my seat to another passenger. While I was left on the side of the customer service for 3 hours in pain and bleeding legs from falling at their airport no ones even offer for help. I had to yell at all the crew and throw my American passport on them to let everyone there knows that this passport had to speak for itself . Suddenly i had a free ticket to be able to take the next flight to Beirut. I am really disappointed at Turkish airlines and their customer service and how I was treated and injured so bad and about giving my seat to another passenger. I an going to sue you very bad and fight back for my right all the way. Pictures on hand and injury and bad treatment in Istanbul from Turkish airlines .

Hi

I, Chanchal Gupta, was travelling from New Delhi, India to Berlin via Istanbul with Turkish Airlines. My flight from India (TK717), landed at 11 am at Istanbul airport, where I took a bus from runway to reach airport which again took time. My connecting flight to Berlin (TK 1725) transit time was 1hr 10minutes, wherein at the security checking, there was huge crowd, around 400-500 people from different flight gathered their. I took so long in security checking, that I missed my connecting flight to Berlin. When I approached Airline TGS team, they without telling anything routed me to Ticket Sales team, where despite of giving alternate ticket, I was asked for money for the new ticket, The airline was taking any responsibility for the same, they should set some priority if they know there next connecting flight timings at security check-ins else plan a better arrival gates why to choose a gate where already other flights passengers are in queue. This is my second such experience with the airline, first time, my luggage was missed and this time such a mess. I would like to file a complaint so that airline shall take the responsibility and be more sincere about passengers timings and comfort.

To whom it may concern

Dear Sir,
My name is Saadia Mahmood Ali.
I travelled via Turkish airline for the first-time from Lahore to Istanbul on 7Nov 2018 on TK 715 and from Istanbul to New York JFK on 15 Nov 2018 on TK 001.
I had a good experience overall, the flight timings, in flight crew and meals, everything  was good.
But when I returned from New York JFK to Istanbul on 25 Nov 2018 on TK 012 and from Istanbul to Lahore on 26 Nov 2018 on TK 714.
It was the most horrible experience of my life during this flight from Istanbul to Lahore!
My seat no was 12A and a young man sat next to me in 12B.
He was already drunk. He was constantly drinking alcohol and started harassing me by threatening me that he will see me after landing in Lahore! He asked me my name which I told him .I asked him if he was drunk as he seemed a lot at that time. Then he started shouting and yelling at me for no reason which all passangers sitting around witnessed.
I requested the steward to find me another seat so I could move from here but he said that the flight is full so unfortunately I had to sit with him.
He kept on drinking alcohol in red wine, cans of beer, vodka and anything he could find and I was surprised at the cabin crew who kept serving him these drinks in this condition. He often went to get the wine himself too.

I ignored him and started watching films one after the other but he again started shouting . Then he went to the toilet and when he came back I saw him arguing and yelling at an air hostess as she told him not to pass in the front of the seats while going to the toilet. Then he asked for a complain form and wrote obnoxious commrnts about the air hostess which were all lie as me and other passengers were a witness to it. His bad behaviour was so upsetting for me. He was instigating another passenger to write a complain too.
When the meal was served he vomited in his tray and I was cursing myself for choosing this flight and sitting next to a drunk.I was not able to eat or drink anything .
I requested the steward again to find me another seat so I could move from here but he said that the flight is full but I saw some vacant seats later in the back of the plane in which some passengers were asleep.
I was having the most horrible experience of my life during this flight sitting next to a drunk man when a very nice Senior crew member came and saw my condition and asked me if I wanted to move away from here so I got up and he searched for an empty seat at the rear of the plane but all were already taken so he took me to the front and seated me in the last seat of business class.
I was so relieved but to my horror this drunk followed me and stood behind my seat staring at me, I was so scared as all passangers were asleep and the lights were off in the cabin. Then he walked to the front and my seat staring at me in anger and then went back.
I was so traumatised by the whole experience that I fell ill and got temperature.

I requested the steward to report him to the airport security . I was too scared to do it myself as he threatened me to follow me in Lahore.
Please make a policy not to serve alcohol to a drunk man during flight.The steward should have refused to serve him more drinks as he was out of control laughing loudly and doing crazy things.
Please note his seat no was 12B. You can find his name and address from there. I request you to report this incident to the police so they can take legal action against him.

It was a worst flying experience of my life and now I'm scared to travel alone which I usually do. Turkish Airlines must do something about it so this kind of bad incident never happens again.

Thanks & Regards,
Saadia Mahmood Ali

Address : 262 L block, street 160, Phase 1, DHA, Lahore 54792. Pakistan.
Mobile: 0092 [protected]

Good afternoon,

On November 22nd, 2018 I had a flight from Kenyatta Airport - Nairobi, Kenya to Ataturk - Istanbul, Turkey with final destination Cluj Airport, Romania.
Flight number/Date: TK608 / 22NOV / TK1347 / 22NOV
Tag Number: TK551848

At arrival I was informed that my luggage was not loaded in airplane because the maximum weight of the airplane was reached. I received the trolley/luggage on Nov. 25th around 22:00 hrs. in my home. The luggage was sealed, no items were missing but I noticed a severe damage of my trolley.
Please find attached pictures with the trolley damaged, labels and PROPERTY IRREGULARITY REPORT.
Due to this issue please act accordingly.

With respect,

Daniel OANCEA

Harold Salant
Nov 23, 23:37 EET

Dear Sir
On a flight destined to Istanbul tonight, after being delayed on the ground for 45 minutes the flight took off and after 1 hour in the air, the plane simply returned towards Brussels and the pilot told us in a half hearted sentence that the plane had a technical problem and we needed to return. The passengers were not properly informed, we had to wait at the counter for over 3 hours in order to supposedly get a coupon for a hotel. No water or any such snack was offered until one of the passengers complained and only them water was offered. It is simply not acceptable. I have to miss an important function now at my final destination because of this problem and even though I realize that flight problems are sometimes unavoidable, the professionalism by your staff was completely not up to standard. I demand some sort of compensation for this or I will definitely take the matter further. My flight confirmation is TWZXL
Dr Harold Salant
BVSc. MSc. MPH. PhD. MRCVS