Turkish Airlines
Reviews and Complaints

I bought a flight from Antalya to Istanbul on Turkish Airlines (thy) 's webpage for my 3 years old baby and my wife. When I tried to check-in, ı saw that Turkish Airlines has automatically defined the seats. But the system has given a seat on the right side of the plane to my wife and an other seat on the left side of the plane for my 3 years old baby! I called the customer services, explained the situation and asked them to solve This [censored]. the person I talked told me that I have to pay to fix This issue! If I pay them, they gonna change/sell two seats beside each other. and to do that, ı had to pay for two seats! As you will guess, a 3 year old girl can not sit far away from her mom or dad. So Their system is completely [censored]. they just should include an algorithm to Their system which will locate/give beside seats to for examplem children below 6 years old and Their parent (s). Because system has all the informatin: Their names, surnames, ages etc. But they don't do that to get much payment! If you have a plant to fly via Turkish Airlines with your baby or 2/3/4 years old child/baby, be careful! Hands up. This is a modern robbery...

I am really surprised that i faced such an issue with airways like Turkish airlines, i was flying from Cairo to Milan business class with layover in istanbul on my way back i had a layover for 6 hours and when i received my bag at cairo airport i found that someone opened my bag as my stuff was not as i have ordered them and some of the items lost or in another words someone stole them, i am a gold member in star alliance member and tried a lot of airways and this was the first time on Turkish airways the worst experience ever, i will report this to my company to avoid booking on it not only for me for the whole company

My name is nwogu bright from kiev ukraine, I made a flight reservation (round trip) for mbaigbo gift nonye on the 26th of september 2019 in your office at kiev (saksahanskoho st, 83), the total amount I paid was 27196uah (about 1133usd), and this ticket (return) is refundable as I was told by the lady (your staff here) who process the ticket, I got to this same office few days ago for the refund of the return ticket but only to be told by the same lady that made the reservation that my ticket is not refundable.
So I am making this complaint so that the management of this company will look into this case and process my refund according, because I will not be happy and will not take it easy if my refund is not made.
The details are below,

Ticket no: [protected]
Depart date from abuja: 03/10/2019
Return date from kiev: 27/11/2019

Thanks, as I look forward to your urgent reply.
Nwogu bright.
[protected]@gmail.com
+[protected].

date of incident: 12 oct 2019
flight details, ticket number: 235-[protected] [protected] [protected] [protected] Check in reference: RUK4CM TK1826 & TK44

we are 4passengers travelling together back to South Africa from Paris, our flight was delayed several hours, and further more our luggages was also delayed and only given the next day after arriving at South Africa, it has samples in the luggages to be given to my clients which caused delays in my business orders, i had to courier samples myself to clients offices instead of could hand to them on the day of arrival,

Desirable resolution: compensation on delayed flight and delayed luggage's over a day,

Please reply to my email: [protected]@gmail.com

Dear Sir/Madam,

My flight itinerary was as following: "Flight 893 IFN to IST" & "Flight 5 IST to ORD" & "Flight 3927 ORD to CAE".
-The departure of the flight from IST to ORD (TK5 Turkish Airlines) on Oct 14, 2019 was delayed by 2 hours 17 minutes.
- This delay caused me a missed connection at ORD. The agent changed my connecting flight into a flight from ORD to CAE (Flight 3927). Therefore, I will arrive in my final destination 17 hours later than what I was supposed to arrive! This is very painful for me as I am old and I had knee surgery.
-Then, I was asked to take a shuttle to hotel. When the driver arrived to pick our group up, he became mad and left us in the cold weather. We communicated with the manager of the hotel, and they sent sb else to pick us up. We all were waiting in that cold weather for almost 1 hour!

I would appreciate if your company would compensate for all these inconveniences which I believe should be at least $1000.
Looking forward to hearing from you.

Ticket No: [protected]

A flight was booked from Bali to Bishkek, via Istanbul on the 7th October 2019, for travel on the 15th October, returning on the 30th October. The flight was paid for online using my credit card. The booking reference for these flights was S8SQ86.

On the 14th October, the passenger contacted Turkish Airlines to confirm everything. Turkish Airlines informed the passenger that the booking was cancelled, with no explanation as to why, or who cancelled it. The passenger had not cancelled the booking at any stage.

After about 6 or 7 hours, of phone calls, and emails, Turkish Airlines informed us that the booking had been cancelled on 7th October at 21:02 Z time. Again with no explanation as to why, or who cancelled the booking.

Eventually, we were informed that the Turkish Airlines Fraud Department cancelled this as they thought the Credit card transaction was fraudulent, on the 7th October.

Not once were we informed that the booking had been cancelled.

On the 14th, We were advised that there was a new booking, but this had to be paid for by 7pm Jakarta time, on the 14th. We were informed of this at 6:15pm Jakarta time, giving us no time to go to the airlines office to pay for the new booking.

We had no choice but to change travel plans, due to the incompetence of Turkish Airlines.

If they had suspected the credit card had been use inappropriately, why did they not contact anyone, instead of just cancelling the booking. Why did they not inform the passenger that the booking had been cancelled?

It was appalling the way they dealt with it, and an absolute disgraceful way to deal with a booked passenger.

My back pack is damaged a lot. I just realise that after I left the airport. They said it is the last transporter to find a solution but I'm not a costumer of this company. I take my flight ticket with Turkish Airlines, they should find a solution themself...I'm really disappointed of the situation. This is not fair to say to your costumer to resolve a problem with the other company. You are suppose to take care of your costumer yourself.

Dear,
My mother is a wheel chair passenger travelling from Dhaka to USA. She isn't speak English so she need help by guys with wheel chair. But wheel chair guys left her alone in bus stop. Luckily she made it this time but it was very stressful for her. Turkish airways is a big Airways, so we are not expecting this. Please take some necessary steps to solve this issues..

Mrs Lydia Ann Kennedy

FLIGHT TK1440/ TK0042 9/10/2019

On arrival at Durban Airport yesterday 10/10/2019..noticed that my luggage had been tampered with. Two zip runners were broken and one security tie had been cut which locked the main part of the case. The suitcase had been opened things disarranged and Perfume, pair of shoes, one watch, and spectacles were missing.

I would like to submit a claim for the damaged suitcase and the goods which were stolen.
Suitcase : R1049.00
Watch : R299.00
Shoes : R319.00
Spectacles : R1079.00

The issue that I have experienced was: Self, wife (Veena Malhotra) and daughter (Tuhina Malhotra) had booking for 4th October 2019 from Amsterdam to New Delhi with a changeover at Istanbul. At the Amsterdam International Airport, Turkish Airlines counter issued only one boarding pass for flight No. TK1958 leaving Amsterdam at 2-40 PM. Boarding pass for the next connecting flight No. TK4652 leaving Istanbul at 8-40 PM for Delhi was not issued. Flight TK 1958 was delayed and reached Istanbul at 7-40 PM. We were denied direct entry to flight TK4652 and were asked to get the boarding pass for the next flight from International Travel Desk. It was a pretty long distance to walk and it took nearly 20 minutes to reach the Travel desk. We requested the Turkish Airlines staff to help us in issuing the boarding pass. We were then directed to the Indigo check-in counter. On reaching Indigo check in counter, we were informed that check-in has been closed. Our repeated requests to Indigo and Turkish Airlines staff to help us in issuing us the boarding passes and arranging to board the flight TK4652 did not yield any result. Consequently, we missed the flight for no fault of ours.
Thereafter, the Turkish Airlines issued fresh boarding passes for the next flight leaving Istanbul after 24 hours, the next day. No arrangement was made by the Turkish Airlines for our boarding and lodging.
It occurred on: 4/10/2019
This meant that 1.Self and wife, both senior citizens and daughter had to spend the next 24 hours on 4th October 2019 sitting entire night and day in the Airport Lounge. It was a physical and mental torture.
2. We had to purchase from our pocket for drinking water to food for our dinner on 4th and breakfast and lunch on 5th October 2019.
Turkish Airlines must compensate financially for denying us boarding and lodging at Istanbul airport. This shall certainly be highly appreciated though it cannot compensate for the ordeal we went through for no fault of our.

Yours faithfully,
GIRISH MALHOTRA

Dear Sir/Madam,
I flight to Tbilisi on the 1st of October for business (back on the 3rd), TBS TK 0382 - IST TK 1846 / Booking ref:QXE85M / Airline Booking Reference(s) TK (Turkish Airlines): RTXEZ7 / BOEING 777-300ER
Not only destroyed my luggage (photos included) but tried to complain at Tbilisi airport and could not assist, and the worst objected and made complains to me on my return that they have problem to carry a broken luggage and should sign to proceed!
I am looking forward to your feedback respectively.
Kind regard
Mrs Vasiliki Zisaki

Billow is the mail sent to airline for returning my money and they dint even respond.

-------- Original message --------

From: nitinverma12

Date: 21/08/2019 10:35 (GMT+02:00)

To: aytistsatis@thy.com, info.nyc@thy.com

Cc: Dincer Sayici Turkish Airlines Kiev

Subject: Fwd: Re: Re[2]: Re[2]: Kuwait Valid Visa denied by Turkish airlines at Istanbul.

Dear Turkish Airlines team,

I would like to inform you that I was travelling to Kuwait with your reputed airlines and my origin was from KBP via Istanbul, as you can see in trailing mail from Kuwait embassy in Istanbul that my visa was valid during the travel and as per Kuwait travel law I had to carry the copy of Visa which I received through email and on arival to Kuwait I was supposed to hand over the copy to Kuwait official at the counter on Kuwait airpoart before immigration and get the original Visa there itself. 

I was issued the two boarding passes one from kiev to Turkey and second was from turkey to Kuwait.

I board the Turkish airlines from kiev to Turkey and was stopped by your staff at Turkey airpoart at the gate as I was travelling with e-Visa.

My question to you is when rules of travelling to Kuwait is not changed than how your staff stopped me at gate while I was transit passengers. 

If there was issue with Visa than why I was not stopped at kiev itself, why I was issued boarding passes for both flight. 

How an airline can stop a transit passengers with valid documents. 

Due to this I had to stay at airpoart for 14 hours.

When I ask your ground staff to accommodate me in hotel or in business lounge they started misbehaving with me.

Your ground staff kept on sending me from one count to another counter at airpoart without any solution and said me to take transit Visa of Turkey and go to Kuwait embassy in night and get original Visa which was at Kuwait airpoart. 

Your ground staff said at around 2:00 AM that when visa office will open in morning than they will tell me the situation. 

By 8:00 AM your staff started misbehaving with me and tell they don't know anything. 

I asked them to give me return flight ticket in exchange of my flights which are already booked, for this they denied and ask me to purchase new ticket to return to kiev and they behaved very badly and stopped communicating with me in English and started talking to eachother in Turkish language and at end one lady from your staff said me we are behaving with you like your country behave even though she don't know my identity.

All what I have narrated is recorder in your camera's and all voice conversation it's recorded at airpoart you can check it.

Due to Turkish airline negligence I missed my flight and lost my business.

I want my money $850 back which I paid for tickets, for harassment which I faced at airpoart I also want you to pay$ 600 to me otherwise I have to move to consumer court.

Hoping for positive response from your side. 

Thanks

Nitin Verma. 

-------- Original message --------

From: Kuwait Consulate

Date: 19/07/2019 18:42 (GMT+05:30)

To: nitinverma12

Subject: Re: Re[2]: Re[2]: Kuwait Valid Visa denied by Turkish airlines at Istanbul.

Mr. Nitin Verma,

We would like to İnform that the attached entry visa is valid and there is no change on the procedures.

Kind regards

The General Consulate of the State of Kuwait

Istanbul 

On Friday, July 19, 2019, 01:37:50 PM GMT+3, nitinverma12 wrote:

To,

The ambassador of Kuwait,

Embassy of Kuwait.

Turkey,

His excellency,

I Nitin Verma is working with Indias biggest automobile company M/s TATA MOTORS LTD and represents the company in Kyiv, fourteen days back I was travelling to Kuwait with valid business Visa and board the flight from Kyiv Borispil airport via Turkish airlines and after reaching Istanbul during the boarding of next flight Turkish airlines denied me as they said this is not valid Visa as its copy of it and I stayed in airpoart for 15 hours and after long discussions, arguments and request they dint allow me to go further to Kuwait and I had to return to Kyiv with big harassment.

Sir I wana ask you if some procedures have been changed for visiting the Kuwait as per my knowledge I can travel with the copy of Visa and on arrival at Kuwait airpoart I would have been given original Visa at counter on airpoart before the passport control area.

Waiting for the positive reply.

Thanks and Regards 

Nitin Verma 

-------- Original message --------

From: Kuwaiti Embassy in Ukraine

Date: 19/07/2019 15:07 (GMT+05:30)

To: nitinverma12

Subject: Re[2]: Re[2]: Kuwait Valid Visa denied by Turkish airlines at Istanbul.

consulatekuwaitistanbul@yahoo.com

--- Исходное сообщение ---
От кого: "nitinverma12" 
Дата: 19 июля 2019,  12:15:54

Kindly give me the email ID of that embassy.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Kuwaiti Embassy in Ukraine

Date: 19/07/2019 14:42 (GMT+05:30)

To: nitinverma12

Subject: Re[2]: Kuwait Valid Visa denied by Turkish airlines at Istanbul.

In this case you should contact Kuwait embassy at Istanbul and follow their recommendations.

--- Исходное сообщение ---
От кого: "nitinverma12" 
Дата: 19 июля 2019,  12:07:56

Dear Sir/Madam,

I know my Visa was valid, but still airlines dint allow to board the plane as they said I should have original visa where as as per rule I should travel with copy of the Visa and original would have been given to me at Kuwait airpoart.

I just want to know is this process of travelling with copy of Visa is changed by kuwait government. 

Thanks

Nitin Verma 

-------- Original message --------

From: Kuwaiti Embassy in Ukraine

Date: 19/07/2019 14:22 (GMT+05:30)

To: Nitin verma

Subject: Re: Kuwait Valid Visa denied by Turkish airlines at Istanbul.

Dear Mr. Nitin Verma

Unfortunately we cannot help in your issue as the Embassy doesn't responsible for visas issue and cannot verify or confirm already issued visa.

Best regards,

Embassy of the State of Kuwait in Ukraine

--- Исходное сообщение ---
От кого: "Nitin verma" 
Дата: 8 июля 2019,  14:34:59

To,

The ambassador of Kuwait,

Embassy of Kuwait.

Kyiv Ukraine,

His excellency,

I Nitin Verma is working with Indias biggest automobile company M/s TATA MOTORS LTD and represents the company in Kyiv, two days back I was travelling to Kuwait with valid business Visa and board the flight from Kyiv Borispil airport via Turkish airlines and after reaching Istanbul during the boarding of next flight Turkish airlines denied me as they said this is not valid Visa and I stayed in airpoart for 15 hours and after long discussions, arguments and request they dint allow me to go further to Kuwait and I had to return to Kyiv with big harassment.

Sir I wana ask you if some procedures have been changed for visiting the Kuwait or my Visa has any issue.

I met Ms. Svitlana in the embassy today morning and explained her entire situation and show her my all documents which are authentic and valid.

Waiting for the positive reply.

Thanks & Regards

Nitin Verma. 

Best regards,
Embassy of the State of Kuwait
in Ukraine

Tel:+38(044)391-5160
Fax:+38(044)391-5163

This e-mail is confidential and is intended for the review of only the person or persons to whom it is addressed and for no one else, or no other purpose.

Best regards,
Embassy of the State of Kuwait
in Ukraine

Tel:+38(044)391-5160
Fax:+38(044)391-5163

This e-mail is confidential and is intended for the review of only the person or persons to whom it is addressed and for no one else, or no other purpose.

Best regards,
Embassy of the State of Kuwait
in Ukraine

Tel:+38(044)391-5160
Fax:+38(044)391-5163

This e-mail is confidential and is intended for the review of only the person or persons to whom it is addressed and for no one else, or no other purpose.

Hi
I received one of my luggage with a broken wheel. The luggage cannot be used anymore. It is a 2 wheel luggage, now that one was broken by the airline it cannot be used.

I am asking for a compensation so i can buy a replacement.

Confirmation number:
TMGIXH

Flight tk795, then tk064

eticket
[protected]

The flight was on 27.9.19 from tel aviv to bangkok.

Thanks
Erez Metula

My ticket no# [protected]
NAME ANDREW DAOWUD
I came to your office in istanbul air port on 29/9 asking to reschedule my flight tk1485 from istanbul to billund to be on 1/10 instead of 30/9
Tk air line by mistake has rescheduled my colleague ticket to 1/10 as well
My college name is Hend Hassan
Ticket #[protected]
So she could not find her name on flight 1485 on 30/9 and she had to take another flight to Copenhagen which paid 160 eur penalty for that change . However its your mistake and not our
We need to refund that amount of penalty we paid for you, cause this was not our mistake
Please call me or send me mail to sort this out
My phone no0020128 3905234
Email [protected]@gmail.com

One of my luggage's got damaged during our flight to Montreal through Istanbul on Sep 6. I noticed it when I was unpacking at home. I contacted Turkish Airlines through their website and sent them pictures of the broken bag and my flight documents. They replied and asked how much is the price for the damaged bag. After sending the cost they replied that I must have reported in the airport so they will not pay for the damage. However their website clearly states that the damages should be reported in the airport or within 7 days of flight. They are not taking the responsibility.

On August 31, my old mother and I had a flight back to Washington DC from Istanbul with Turkish Airlines. We checked in our luggage and were given two checked in tickets. Knowing that all have went on fine as usual, i did not check out tickets till few minutes later in which I found out that one of the tickets, mine was stand by. I was shocked because the guy at the counter did not say or mentioned anything about it to me and I think I was deceived by him. So I had to go back I to the same counter but he pretended he was busy and referred me to n
Another desk. The lady at the desk with very little English proficiency told me that I had to go to the gate and if there was seats left at the end, I could fly. I was so who led and stunned. My mother is in need of my assistance.
There was no way I could let her fly without me plus, she had a flight back to her hometown Atlanta the next day. And for me, I had a full schedule of patients to see as a doctor. Making the whole ordeal short, we had to wait for all the passengers to board on the plane only to be told by the attendants that there were no room left for me to fly that day. No one offered any explanations as to why I was out on stand by to begin with. Needless to say that I had tried to do online checking a few days prior at the Turkish Airlines website with no success. I asked if I could talk to a manager. I was getting so nervous and did not what to e, expect. I was losing my flight and no one could help. There were three other passengers which also has the same problems. I finally managed to convince the head attendant at the boarding about my situation and issues about my old mother. Only at that time they issues me a seat and I could finally fly out that day. But I felt so sorry for the ones who were left behind. I have been flying Turkish Airlines from US back and forth to Istanbul and I should say in the last couple of years the quality of service has gone down dramatically. I hope someone in the higher ranking of the airline would read my complaint and start doing something about the tarnished reputation of the company. You will see hundreds of complaints like mine in various sites on internet.

During our flight # 78 ist - mia we kindly asked the attendants to ask the passengers in front of us to upright the seats a bit during the meal service, but totally ignored us and were not accommodating. During the last 30 years and hundreds of international flights on lufthansa british air or delta air the attendants made pa announcements on many occasions kindly asking everyone to upright the seats out of courtesy during the service meal.
Very unprofessional and cruel attendants who just wanted to do their job as fast as possible and go home.
Such a disappointment.
Finished the flight exhausted and to make matters worse the stroller was not at the cockpit door at as promised and had to carry luggage and kids thru connecting airport and baggage claim.

Dear Sir/Madam
I (Ajlinda Musliu, ref: WY6E8X ) was travelling on 24-08-2019 from Dublin( Ireland) to Istanbul with the final destination to Pristine( Kosovo).
After passing the security checks in Dublin Airport I came to know that the flight was delayed for nearly two hours and due to this I missed the connecting flight from Istanbul to Pristina . I stayed overnight in Istanbul .
My family members who came to collect me stayed overnight in the nearest hotel in Pristina which cost them because of this delay. I was going to attend an important meeting in Kosovo which I missed due to this delay.
I was really stressed out and felt sick for nearly a week due to a long wait for the bus to bring us to the Hotel and insufficient sleeping hours .
It would be kind enough to compensate me for all those matters stated above as I always travel with Turkish airlines.
Many thanks

I traveled from Sabiha Gokcen (SAW) to Dubai (DXB) with my family. Our baby stroller has been damaged. It was in a plastic bag, but the bag was torn and the stroller got scratched.

Turkish Airlines said that it's not a problem, because scratches are impacting functionality. I pushed back and they accepted to pay $53 as an allowance.

This amount is very low compared to the price of the stroller $1000. I asked how they have calculated this allowance and couldn't get an answer. They keep sending automated apology emails to me.

There is no way to get neither a reasonable answer to my questions nor a reasonable allowance for the damage. It's impossible to contact a person or a supervisor to get a solid answer. They don't deserve to be in Star Alliance.

File number: [protected]

I was booked on a flight from Edinburgh to Tel Aviv on September 13. Booking code UIJLIM. the flight was canceled. We arrived 3 hours early for the flight and then after waiting in line for 4 and a half hours after the flight was canceled only to be told here's a hotel room we will call and give you a knew flight time. This was the 14th arriving at 02:15am on the 15 th. Two days after my original arrival date and time. I lost a hotel room in Tel Aviv for the 14th cost 175 dollars. I also lost the first nite of the tour I was meeting in Tel Aviv. The flight on the 14 th was also delay and we did not arrive until 05:00 am. The nite I missed for the tour was 340$
We ended up being awake for 36 hours due to this flight. I would like to be compensated for my loss and inconvenience.
Kathleen Kaye
Email: [protected]@roadrunner.com
15500 Bubbling Wells rd
Spc143
Desert hot springs California
USA
PHONE: [protected]