Turkish Airlines
Reviews and Complaints

We have just got back from our 3 week vacation to South America which was utterly ruined by Turkish Airlines on multiple occasions. We booked our return flights to Colombia back in June 2017 and checked with the Colombian embassy, our travel agent and multiple online sources who said as South Africans we did not need visas. We were excited that we could use the longer layovers to visit the city of Istanbul.

The Colombian embassy changed the visa rule in September 2017, now requiring South Africans to have visas to enter Colombia which we were never informed about. We understand that this is out of control of Turkish Airlines and just poor luck.

We boarded our flight on 11 December from Cape Town to Istanbul with connection to Bogota. Below is detailed account of the events that followed:

Layover Hotel:
Arrived at Cape Town International, a Turkish Airline employee (before check in) asked our final destination and reviewed passports for visas. After he reviewed and confirmed our paperwork was in order we proceeded to check in with no problem.
Arrived in Istanbul with a 20+ hour layover so wanted to make use of the free hotel which is a reason we were happy to accept such a long layover.
Waited 2 hours in a line at the hotel desk, once assigned a hotel waited another 45mins until we were called to go outside for the bus.
Once called for the bus waited in the cold outside for another 30min for the bus to arrive.
Then another hour to get to the hotel. The hotel was neither close to the airport or to the center of town or even public transport to get to centre of the city. It was quite literally on the outskirts of the city.
Address: Kayabaşı Mahallesi, 1. Sk. No:5, 34306 Başakşehir/İstanbul, Turkey
We were also only allowed one meal in the hotel for which we were expected to stay for 16+ hours.
Colombian Immigration - Inbound flight:
Finally get back to Ataturk airport for our final flight to Bogota. Go through Turkish Airline check in noting our final destination is Colombia with no problem.
After 13 hours arrive in Bogota Colombia, we get to immigration where we are informed that we do not have visas and cannot enter the country.
We are in disbelief as we had checked and our airline should not have let us board without the required visas.
We get taken to a detention room where we try to establish what is going on with immigration officials who cannot speak English. They tell us there is no way to get visas on arrival and nothing we can and that we are now the airlines problem.
We keep calling Turkish Airlines in Bogota who say they will come down to assist.
The immigration officer keeps trying to take away our phones so that we can not make phone calls. We were being treated liked criminals. We were not even allowed to sit on the couch but had to sit on plastic chairs.
5 hours later 3 ladies from Turkish Airline come to the detention room. They inform us we have 2 options. 1) Wait until the return flight to Istanbul or 2) book a flight to a neighboring country that does not require visas. They suggest Ecuador on their partner airline Avianca as TA do not fly to any neighbouring countries.
The next flight to Istanbul is in 48 hours which means we would need to wait in the detention room with no food or cellphones for that period. This is quite frankly not an option.
We are therefore forced to buy the next flight out to Quito on Avianca (which is in 12 hours time). These flights cost ZAR8200 each for a 1h10m flight.
As suggested by our travel agent who is trying to help us at this stage over the phone, we should take names of whoever is assisting us from the airline. The Turkish Airlines ladies refuse to give us their names.
We eventually make it onto the Quito flight, completely traumatized at this stage.
We arrive in Quito 18 hours after landing in Bogota without any bags. Our luggage only arrived 48 hours later.
Our holiday we had planned for 6 months has now been completely lost.
We have to cancel accommodation bookings and an internal flight
We also now have to make a new holiday in a country we know little about and had not intention of visiting.
Quito-Bogota return flight:

Nervous about our inbound experience we made sure to check in online for our return journey which now included a flight back to Bogota from Quito on Avianca. We check in online for Avianca flight to Bogota no problem.
When checking online for Turkish Airlines flights Bogota>Istanbul>Cape Town, we get error message saying we need to get our boarding passes at the airport due to an "operational reason". There is no Turkish Airlines in Quito so we hope that Avianca (also Star Alliance) can print them for us. We make sure to get to the airport early for this.
At Quito airport, Avianca check in informs us we cannot get on the plane to Bogota without our Turkish Airline boarding passes as we have to stay airside in Bogota (without visas) and there is no way to print Turkish Airline boarding passes airside at Bogota airport or via Avianca at Quito airport.
Note that Avianca are fully aware that as South Africans we need visas for Colombia.
She also tries online check in for us and gets the same error message.
Her suggestion is that we apply for a Colombian visa and come back in 5-8 days so that we can print our boarding pass in Bogota...
We obviously point blank refuse and get her to take us to Avianca offices to call Turkish Airline, at this stage it is 4am.
Turkish Airline offices in Bogota open at 9am so that is no help. We call Turkish Airlines in Turkey and the call centre agent informs us that he cannot help us get a boarding pass.
We ask if he can direct us to who can and he says he doesn't know and doesn't have a direct number to anyone that can help.
Again completely traumatized we just want to get off the continent and start to look for the next flight that can get us to Cape Town which would likely be Quito - Lima - Sao Paulo - Johannesburg - Cape Town on anything but Turkish Airline.
Somehow at the last minute the Avianca staff are able to get us our boarding pass from Bogota to Istanbul and they allow us on the flight.
We have to take our checked bags with us as Avianca cannot check them through to Istanbul or Cape Town.
Once in Bogota we get to Turkish Airlines gate and they check us in and we give them our bags which they tag.
We are have our extended layover in Istanbul (using our own hotel this time) and make it to Cape Town no problem.
We are now safely in Cape Town, but once again one of our bags is missing.
This has been a harrowing experience and we have never been so poorly treated by an airline. Once we arrived in Quito our travel agent took this up with Turkish Airline who is still apparently investigating what went wrong and we have heard nothing from the airline. Not even a single apology or offer of assistance. We are very aware that visa issues are out of the control of the airline but we are also aware that it is the sole duty of the airline to know visa regulations and to deny boarding to avoid these types of situations. We are astonished that Turkish Airline was not aware of this. We were check in at Cape Town and Istanbul and this was not picked up. We have had absolutely no communication from the airline yet. We have spent much money more on this trip than we had budgeted. If Turkish had denied entry in Cape Town we would not have been in this predicament and we would have been able to plan from there as opposed to having to do everything off the cuff in a foreign country.

November 17, 2017

Subject: Brit Igra -Booking number U4F3MD
eticket number: 235-[protected]

Dear Sir:

Brit Igra and her friend Maya Agasi fell asleep at the gate of their connecting flight, in Ataturk airport, from Istanbul to Dublin.

For some reason, and surprisingly, no one took the trouble to wake them up, and they missed their connecting flight.

Upon approaching Turkish Airlines representatives at the airport, no one helped them and they were informed that the only solution was to purchase two Business Class tickets at the price of 1, 100 Euro.

The girls asked to purchase a tourist ticket and to wait as stand-by passengers but this option was denied to them.

Surprisingly, because their impression was that only those Business seats were available, it became clear that there were tourist tickets available on an earlier flight and, accordingly, Turkish Airlines accommodated them on that flight.

Needless to say, the girls were no refunded by Turkish Airlines for the difference between the Business ticket they were sold (550 Euro each) and the Coach class on which they actually flew.

Turkish Airlines employees acted unfittingly and took advantage of the two girls' predicament and no less than robbed them.

We ask you to approach Turkish Airlines and request reimbursement and apology.

If they refuse to reimburse us we will have to file suit in an Israeli court against Turkish Airlines and make this case public so that other passengers like us will understand what they're dealing with.

Sincerely yours,

Rami Igra

My Name Oadi Matny, I have use Turkish airline from USA-Canada-Istanbul-Baghdad in 18 Dec 17. I get my ticket through Cheapoair and i have to transit from Ataturk airport to Sabiha airport to catch my flight to Baghdad from there with the Turkish airline. The ticket does not say that i should get a visa before i get to Istanbul, So i couldn't get a visa in the airport to get to Sabiha airport. So the customer serves tell me to get another ticket to Baghdad form Ataturk airport. So i get a ticket for 430$ and i didn't get a refund for the cancellation ticket.
Also after book the new ticket i have to stay for 18h in the airport without hotel or food, and the airline policy said anyone has transit over 10h should have a hotel room. After booking my ticket i have two bags travel with me and the customer serves say that we can't transfer my bags because it gets outside of the claim bags and after more than one hour of explanation with customer services chief in Ataturk airport the agree to transfer my bags.
This is first-time I use the Turkish airline and it gives me the worst experience with this airline and I think it will be the last time I will use this airline in the future.

Oadi Matny

TK1872 of Nov 27, 2017 from VCE to IST.
I paid the extra to get a specific seat 08D in correspondence to the emergency exit. Once on the plane, because of different aircraft than originally scheduled, seat 08D was not the seat in correspondence to the exit. The responsible on call at that time gave me the phone number and the email address to contact the VCE customer service to request the refund of the extra that I paid for. On the same day, Nov. 27, I sent all the information via email to [protected]@thy.com and ask for a refund. They never revert to me. In the following days I called them at +[protected], but nobody answer the phone.

Here is copy of my correspondence with them.
Buona sera.
Apprezzerei molto ricevere un Vostro riscontro alla mia mail sotto riportata e che vi ho inviato lo scorso 27/11/2017.
Cordiali saluti e grazie.
Gabriele Macchi

Da: Gabriele Macchi [mailto:gbrl.[protected]@gmail.com]
Inviato: lunedì 27 novembre 2017 20.12
A: [protected]@thy.com
Oggetto: Richiesta di rimborso

Buona sera. Il mio nome è Gabriele Macchi.
Ho preso il volo TK1872 delle 14:20 del giorno 27/11/2017.
Quando ho acquistato il biglietto (Turkish website) ho scelto di pagare un extra per avere il posto in corrispondenza dell'uscita di emergenza.
Essendo arrivato un diverso aeromobile da IST e non avendomi modificato il posto all'imbarco a VCE, mi sono trovato con un posto 08D, non in corrispondenza dell'uscita di emergenza.
Ho parlato con la vostra Sig.ra Sala che mi ha suggerito di agire secondo le presenti modalità.
Il numero della carta di credito VISA che ho utilizzato per l'acquisto del biglietto è il seguente: [protected] scadenza 03/19.
Vi ringrazio per volermi informare se le informazioni che vi ho inviato sono sufficienti per avere il relativo rimborso o se avete bisogno d'altro.
Cordiali saluti,
Gabriele Macchi
335.8031483

My fligh to istanbul from borg el arab (hbe) was cancelled and your respected airline didnt offer me anything in return (hotel, indirect flights, transportaion)
My bussiness week there is affected maybe damaged and my hotel reservation i lost the deposit so please i need compensation of transportation fee and the amount i lost in hotel. The intangible loss cannot be quantified unfortunately. Please i need a response right now from a former respectable number one carrier in europe.
Flight number 697
Date. 4/12/2017
Elsayed hussien
Ibrahim abdelrahman
My telephone number is [protected]
Email add. [protected]@hotmail.com

I purchased a ticket from Amsterdam Netherlands to Istanbul turkey for two passengers under the name Aly muhammad and Essam muhammad
We have USA passports and when I purchased the tickets they didn't informed us that American can't go to turkey
Now I need a refund for my flight, hotel and shuttle
The departure date was on November 23rd and returning November 30 th

I booked this ticket back appx 4/2017. The very next morning I called to cancel reservations. My parents said they will not pay for this. Since then I have been trying to get a refund . I have been dealing with Travelopod. With no luck. I also did not realize and I was not told I would have to take a cab from Sabiha Gokeen airport to Fiumicino airport. Being a single women in a different country and traveling by myself. I am asking for a refund of $582.62. Any help with this matter would be greatly appreciated. My phone number is [protected].

I travelled along with my wife by Turkish airline TK 715 on Nov 8, 2017 from Lahore (Pakistan) to Minneapolis (USA) with booking reference RLIYQZ. I am 66 years old and a patient of severe asthma. My wife is patient of Diabetes. We cannot walk more than few steps at a time. For that reason, at the time of purchasing ticket, I had requested for a wheelchair service for both of us at all airports throughout our travel with Turkish airline. To ensure that the service will be provided, I checked this with the staff at the check-in counter at Lahore airport and they confirmed that the wheelchair service would be provided at Istanbul, Chicago and at my destination, Minneapolis. After reaching Istanbul, I did not see any person to assist me or any person with the wheelchair service. Reluctantly I started walking. After walking little distance, I felt acute shortness of breath and was unable to continue and had to just sit on the walkway floor. My wife requested for wheelchair to an official who was guiding the passenger over there. That person called someone but even after waiting for 30 minutes no wheelchair was provided. Looking at the non-responsiveness of the airline/airport staff, I walked to a service desk and requested at least 4 times for wheelchair but even after waiting for another 40 minutes, we did not get any wheelchair. At this stage we were disappointed with this non-cooperation and non-serious attitude of the airport staff. We did not expect for such type of poor service. Reluctantly, I started walking to the gate as I did not want to miss my next flight. Finally, we reached at the gate with lot of trouble. At the gate, I again requested for wheelchair but had no success. Finally, I started walking to the boarding area to airplane but just collapsed and fell to the floor. I laid there on the floor passed out and exhausted and was finally attended by some official. A doctor with their team came with ambulance and they attended to me as I was laying on the floor. At this point in time, I had lot of shortness of breath, high blood pressure, chest pain and exhaustion. Doctor just gave me the table of blood pressure but no treatment for my severe asthma which had extremely set in at that time. After that I travelled with the same condition from Istanbul to Chicago in Flight TK 005. As I was in a bad condition I requested the cabin staff to please upgrade me to business class and I was ready to pay for it, but they kept refusing to do so. There was no emergency treatment available with the cabin crew. I traveled in the same state in that long flight with sufferings and under great tension.
Just to let you know, that I travel from USA to Pakistan and back few times a year. This was the first time I travelled with Turkish airline and had the worst experience of my life. I had to go through this ordeal and sufferings due to the noncooperation of airline staff who totally disregarded my wheelchair requests at Istanbul airport. With this kind worst service, I remained under a lot of tension and despair throughout my travel. It indeed caused me a lot of depression and uneasiness while on the airplane specially from Istanbul to Chicago. I could not sit in my seat and the crew refused to upgrade me to business class or even just lay on the floor for some time.
Travelling with the Turkish airline became a nightmare for me. This is a very serious matter and is obviously not in accordance with international travel laws. I hope Turkish airline would take this seriously as I would like to be compensated in some way to bring a closure to this ordeal.
Dated: Nov-22-2017

Mahmood Akhtar
1224 Shakopee Ave East # 131
Shakopee mn-55379. (USA)

I am Hadeel Haj Mohammad
turkish airways lost by bags. I reported that in your Ataturk airport branch.
I received the first luggage after 36 hours of my arrival to Istanbul with ruins my 5 days vacation, I had to buy clothes from there to be able to go to the trips that I booked ; moreover I had to pay 15 KD for a ride. I missed the ride already booked with the package because I had to stay longer at the airport to report my missing luggage.
I expect to be compensated fo all the reasons above.
and I expect an immediate response from your side, as I visited your kuwait airport branch and they promised me to take care of my complaint and to follow up... but no one get back to me with any pice of information... and that's not what I expect from Turkish airways.
Contact Info
Kuwait no. (00965 [protected])
Email: [protected]@hotmal.com
address : Kuwait, Jabreya block 6 street 12.
File reference (ISTTK25817).

TK 2466 | Nov 03 | Istanbul - Adana |Ok
TK 2451 | Nov 12 | Adana - Istanbul | Ok
TK 1881 | Nov 12 | Istanbul - Thessaloniki | Terrible Experience

Arrived from Adana to Istanbul at 6:50am on Nov 12 enough time to make it to my next flight to Thessaloniki.
Moreover, my sister arrived from Cairo on TK693at 6:55am. Planned to meet and head to Thessaoniki together.
We purchased some hairbo from the kiosk at the Ataturk Airport and went sat at gate 310. Then an announcement
of a delay until 9:30am, then at 9am another announcement of a delay until 10:30am, then at 10am another delay
until 12:30pm. Went to the conductor standing at gate 310 at the time and asked him he said for sure it won't be
delayed a fourth time and it will leave 12:30pm. I took my sister who is very ill to have some food and coffee.
We returned at 11:25am and the gate was closed.

Then the journey started. No representatives in that area at the time. Also, I must add, English doesn't seem something
Important for an Airline spending millions on advertising and focusing on international and transit as one of their
main sources of income. We went upstairs to ask and they sent us next to gate 215. Then there they said no go down
stairs and go to Turkish airline gate 215. Then there they said go to gate 219. Then there they told me to go out from
somewhere and my sister who is ill to go out from another place as she came international and me domestic although
we both are Canadian. At that time it had already been over an hour of your team sending us to different places. Had my
sister sit down and rest and I went outside where they sent me to change tickets. First I followed what the representative
told me at 219 which of course was a disaster and outside they sent me from a counter were I stood in line and took
a token to another counter at B15 where the supervisors are. They sent me back to take another token and then again they
sent me back to supervisor which in return sent me one final time to the token counter were a nice lady finally helped me
But just tickets and hotel and rest is on us - at that time I really didn't care (noting all this my sister is alone). Then I went
to supervisors at counter B15 so they can print the new ticket for me. After 2 hours I managed to finish so the representative
who was kind enough to tell me he will wait for me so I don't have to wait in lines again of course no longer waited so I had to
do entire passport control and security checks again which at the time was very crowded. No flights same day and they didn't
offer a hotel so I made a visa for my sister 70 USD and then booked a hotel near by as the flight was same time following day
which was also delayed but this time it left from gate 312.

The way representatives past us from one counter to the next and how they didn't want to deal with this issue
Was the major disappointment. Few years back I was gold on Egyptair star alliance, then was impressed with Emirates
So became Gold on skywards program and recently opened up two offices in Turkey and now I have my family and
Employees use TK but how they dealt was a shock.

TK 1894 | Nov 17 | Thessaloniki - Istanbul | Ok
TK 762 | Nov 18 | Istanbul - Dubai | Ok

The past one month tickets purchases from my side;
Gokay G (colleague) 4 Trips
Hoda S (mother) 8 Trips | TK 691, 1893, 1894, 690 | Entire Trip Twice
Amy A (sister) 4 Trips | TK 1894, 692, 693, 1881| Entire Trip Twice
Fadi A 5 Trips | TK 2466, 2451, 1881, 1894, 762

We reserved seats on Flight 80, October 21st, from San Francisco to Istanbul, Turkey. Tickets #235-[protected] and #235-[protected], seats 11H and 11J. We specifically chose those seat months ahead of our flight so we would have more leg room. When we went to print out our tickets on the evening of October 20th we were given seats in the back of the plane. We immediately called Turkish Airlines to see why they changed our seats and talked to a very rude man who told us to file a complaint. When we checked in the morning of October 21st at the San Francisco Airport we asked the lady at the counter why we weren't given seats 11H and 11J. She couldn't give us an answer so she asked the manager and they had no idea why our seats were changed.
On our return flight on November 1st on Flight 865 we were supposed to have the same seats, 11H and 11J, but again were given different seats.
We are very upset and disappointed with Turkish Airlines with the fact that they decided to change our seats without our knowledge and had no idea why this happened and didn't give us comparable seats.
We've flown many different airlines and have never had this experience before and with that said, we never plan on using Turkish Airlines again and will discourage anyone and everyone we know not to use your airline.

Hello,
I am kesho yadav I was traveling on 7th November 2017 from New Delhi to Madrid from Turkish airlines my ticket no [protected], PNR TGPFFK & flight no.TK717&TK1859.
I was having a connecting flight Ryanair from Madrid to Marrakech FR7752.I was not allowed to collect my baggage and my baggage was left in Madrid.baggage no.TK928911, I am helpless .I tried mailing you but no response till now.mail me @[protected]@ymail.com

2/11/2027 flight at 4:20, I had a flight from Edinburgh to Riyadh, transit was in Istanbul.
At the front desk she kept asking for my visa, and kept telling me it was expired, they kept me waiting for an hour till they called a Saudi official who asked them to check my iqama card, that's when it was all solved. Lack of information as if I was the first Saudi to travel from Edinburgh to Riyadh !
Secondly, my bag didn't arrive from Edinburgh to Riyadh. Lack of efficiency and I'm really annoyed and frustrated

Unacceptable security treatment inside the gate from Instanbul to Tel Aviv: flight number 784 with Turkish Airlines. I opened my bag coming from Tokyo with Turkish Airlines, two women were checking me at the same time, inside the gate. Didn't speak a word in English. They asked me to opem sealed bags from the duty free. Took out all the presents that I bought in the duty free, opened the boxes, let everything on the table, opened and disorganize, and didnt let me put it back on my carry on. Meanwhile, the other security lady was screaming at me that I should take out my shoes, and do it faster. I didn't know what to do first. This is simply unacceptable. If I don't get a satisfactory response from Turkish Airlines, I will never fly again with Turkish and I will make public in Facebook and Instagram this complain.

I bought a ticket for 4 months ago and its date was 15.10.1987 which was the birthday of my friend. Before I boghty the ticket, I called customer service about the cake in the plane. I called them and talked 4 different customer service to make it to recheck. Because it was the birthday of my close firend. I did not wanna risk it. Every one of them told me ; we arrranged your birtday cake, as long as you are on the plane on that day, it won't be a problem. So 5 days ago me and my friend were on the plane. I waited until the last minute to get the cake. Then eventually I asked one of the hosts why our cake still did not come. He replied - what cake ! - "We werenot informed this kind of things. And I never saw that some one will get the cake on theTurkish airline Plane."
I was shocked ! And it was very embarassing for me, ecpecially in front of my friend. I was very badd mood, it was a nightmare. . Never everI'll buy a ticket from here again !

On October 14, 2017 I VasileJulea flew with Turkish Airlines from Chisinau (Moldova) to Istanbul (Turkey) then from Istanbul (Turkey) to JFK International Airport (New York) where I picked up my luggage and I realized there were a few scratches on my luggage and one of the four wheels was missing I was very disappointed because I recently purchased the luggage for $350.00 USD, Immediately after I collected my luggage I reported the issue to an agent at the Turkish Airlines counter (Tardeep Kaur) She provided me with the necessary information required in order to file the complaint. File Reference # JFKTK 16888. I am a frequent traveller but has never encountered any damage to my luggage in the past I expect the highest quality of customer service from Turkish Airlines and I'm hoping I will be treated with respect and dignity in order to keep me as a customer in the future.

I am a regular flyer of Turkish airline. Now I realized that Turkish airline is intentionally delaying or changing flight time to force the passenger to stay longer and take Turkish visa.

This time I purchase tickets for my parents to visit us.
Ticket no [protected]
Ticket no [protected]

There was 1:10 min layovers in Istanbul Airport but the flight was delayed 1 hours in Nepal and they missed the flight. I checked with same flights on other days from Kathmandu and noticed that there was ALWAYS delayed. My parents missed the flight and forced to take 90 days Turkish Visa to stay one full day. I took off to pick-up parents on October 03, 2018 but due to that flight delayed I forced to take another day off. Now I am getting e-mail from Turkish Airlines that they changed the date of returning ticket from April 03, 2018 to April 04, 2018 that means my parents need to wait in Turkish for 32:30 minutes. Now again they need to take another Turkish Visa to wait that long. It is very frustrating. Would you mind to reimburse their time and money that they need to spend there due to Turkish Airline's negligence? How can we trust in future and buy tickets from Turkish Airlines again?

Thanks.
NRS

Flights from Johannesburg (Jhb) to Istanbul (Ist) and Ankara:
1st Flight: 22 July return 5 Aug 17 Both flights delayed on take off, JHB technical problem delay 70 minutes, return technical problem delay 30 minutes.
2nd Flight: 9 Sept returning 20 Sept 17: Both flights delayed at average of 40 minutes to take off.
3rd flight: 30 Sept returning 7 Sept 17: 2 persons, Flight JHB to Ist, delayed 24 hours, and the again 30 minutes on take off. The chaos on the airport could not be controlled and manager absent, he left it to a poor women with not answers to complains. Once when he spoke it was in Turkish to a small group of people understanding, the rest of us was ignored. Ladies at the office was nor able to deal with the issue, not at all prepared to deal with this, no recovery plan, no empathy or any simpaty with the elderly in the lines. Ist Ankara, delayed 40 minutes. Luggage left behind in Jhb, (had to purchase new clothes for 2 days at approx ZAR 5400).
On return - one ticket cancelled, I received ticket made out to a person Van Graan, after complain at the front desk received a 2nd ticket made out to Vesagie. Mistakes with a passport in hand!. Then ticket issued twice with the same seat number as my son with the same names. With plane to take off, received tickets with correct name, expect Ist to Jhb flight (we opted to fix this in Ist). Flight delayed 40 minutes. Ist flight back to Jhb delayed 35 minutes. Arrive broken language case.
The arrogance at the offices in Jhb cannot be explained in good language. No line control at any airport, everyone fall into any "line" or rather "bunch / group" standing in what should be a line. Some people forcefully removed by fellow passengers at Ist. Security was called in to assist.

Dear Sir/Madam I am writing in regards to a harassement I had to go through on flight TK622 with Turkish Airways on Friday 6th October 2017 which caused me a lot of inconvenience and unease after the flight landed at 15:40.

The incident goes, as I was seating on 8A by window, the passenger next to me who shared with me his name and contacts Habib Nassri, start harassing me by touching me and touching my hair more than twice !

The problem is this man was already drunk when I took my seat and I could smell it, but he also ordered 3 bottles of red wine where the steward served him that amount on such 2:45 h flight ! I think there should be a limit !

While this experience was annoying especially when another female passenger who interfere and start asking him to stop harassing me !
He even asked me to come "drink beer while at the airport and go to his hotel" just when the plane landed !

For that, I do ask for an action from you, especially I took the route all the way to Istanbul for a longer flight to NYC while I could easily catch a flight to Paris or Casablanca or Germany and then to NYC in order to not make it further route from Tunis. However, I trusted your company and the service that I used before and did not mind additional hours on flight as I am a customer.

However, after this incidence I dont think it is worth the time wasted for such sexual harassement that I went through and which passengers around me heard me asking him to stop touching me ! although I did not record him. He even cursed in Arabic and English for my denial and especially when I start ignoring him !

I urge you an action to protect solo female passengers from harassement on board even this does not include Turkish Airlines staff.

Sincerely,

Ameni

Dear Sir/Madam
I am writing in regards to the delayed flight TK1970 with Turkish Airways on Thursday 22nd June 2017 which caused me a lot of inconvenience and a loss of time and a substantial amount of money.
The original flight was scheduled for Thursday 22nd June 2017 at 16.55 and was supposed to land at Ataturk Airport Terminal 1 at 22.50 but was delayed and landed at 00.10. As a result my wife, daughter and myself missed the subsequent flight to Sulaymaniyah (scheduled for 00.05). This delay caused me to incur the cost of $150 for the taxi that had been pre-booked from Sulayminiyah Airport which was supposed to take us to my home city located 2.5 hours from the airport. Then, after being offered to re book our flight to Arbil the following day at 11.45 we were offered overnight accommodation but we had to wait 4 hours to be allocated a room in the hotel which, as you can appreciate, was extremely stressful and exhausting especially for my daughter who was only 11 months old at the time. After finally trying to reaching the hotel myself and my daughter (possessing only British passports) were charged £40.00 for a visa to leave the airport. When we arrived at the hotel at 4.00am we were very tired and when we requested some food reception advised us to get a take-away which we had to pay for our selves and also the cost of the taxi back to the airport the next day.
I have been flying with Turkish Airways for 7 years and have never experienced any issues but I am very disappointed with the way myself and my family were treated by your company on this occasion. I do understand that flight delays happen but I am very upset with the lack of support we received and feel the situation could have been handled better. I would like to be reimbursed for all the costs incurred.
My email address is [protected]@aol.co. uk and I look forward to hearing from you regarding a resolution.

Yours faithfully
Karzan Kader