Turkish Airlines
Reviews and Complaints

I got a refund from Turkish Airlines for an Unused tickets (Mohamad Taleb $1030.22 + Sarah Taleb $1030.22 = $2060.44). Simply the airline decided to refund me in Turkish Lira rather than in USD as paid with my Citibank credit card. I received 16, 321.38 Turkish Lira on November 9th 2021 which makes the amount equal to $1685 (a total difference of $375 missing). I called the Turkish Airlines feedback department and they put me into a complicated online process that got me generic replies with no solution or refund of the remaining balance.

I paid in USD and I should get refunded with USD. Unfortunately, Turkish Airlines did not follow the fair policy of Refunds.

Dear sir or madam:

My name is Zinaida Makarova. My husband, Vladimir Smykov, and I bought tickets for September 29, 2021 for the flights from New York to Batumi through Istanbul.
Flight numbers:
TK 002 NY - Istanbul and TK 392 Istanbul - Batumi
Ticket numbers:
TK/ETKT 235 [protected] Zinaida Ms.
TK/ETKT 235 [protected] Vladimir Mr.
We also requested, in advance, a wheelchair for my husband who recently had a knee replacement surgery and cannot walk.

When we landed in Istanbul on September 30th, the wheelchair was not at the gate. There was one and a half hour to our connecting flight to Batumi. We were told to wait by an elevator for the wheelchair. After some time, the airport personnel moved my husband upstairs and asked us to wait longer. We waited for about 40 minutes. Many wheelchair operators passed by, promised to return, but no one did. Eventually we got kicked out of that area to the main airport terminal.

Knowing that we were late and my husband was in pain, I ran to look for an information desk. I found it in about 20 minutes, and then I saw that my husband was finally in a wheelchair taken to the wheelchair office in zone CD.

The manager ordered to transport my husband to the gate and told me disrespectfully to run to the gate on my own. The gate was at the far end of the terminal and after 10 hours of sleepless flight and all of the stress, I had neither the strength nor time to do this. I asked if he could help us because there were multiple electric automobiles in that area. But he said that we are declining the service and ripped our tickets! He told us that now we need to go to the ticket office which was at the other end of the hall on a different floor in zone AB.
He was extremely rude and disrespectful and didn't acknowledge the fact that we lost the transfer time because of the malfunction and fault of their office.

It took me about 60 minutes to get to the ticket office and wait in line for our turn. The manager of the ticket office assigned us a driver who took my husband to a different wheelchair zone AB where we were told to wait again. At first they discussed something but didn't explain anything to us. After that, they stopped paying any attention to us and didn't respond at all when I asked questions. Eventually, they said that our flight already left and we're not going anywhere today. When I asked about where we should stay and how we would be able to do a COVID test upon entry (we knew that Georgia required tests), they said that we'll have to pay for everything ourselves.

When I went back to the ticket office manager, he said that he can't help us, and started yelling at me that it's all our fault. I started crying and he just turned around and left.

The situation was hopeless so I went to the ticket office to buy any tickets to Georgia, with the hope that after we arrive in Georgia, we can get out of the airport there, get a hotel room and eat (we didn't eat or drink anything for many hours while going through all of this).

The computer system was down in the ticket office of zone AB.
The airport officer, after checking the documents, transferred all us to another ticket office and to another area, without explaining that I could not return to my area (where I left my husband).
At a different zone ticket office I bought the only available race to Georgia. Instead of Batumi, we were flying to Tbilisi at 8pm.

When I tried to go back after my husband, they didn't let me back to the other AB zone. I was ordered to go through the customs again. I ran there but they wouldn't let me in either. I was running back and forth crying and not being able to get back to my husband. Eventually, I got our boarding passes and was able to get back to the AB zone via the international pass.

I was absent for more than 4 hours. My husband was panicking. He didn't have a phone and had no idea what was going on.

I went back to the manager of the wheelchair stations. He looked down at me and turned away. But when I showed him our new boarding passes, he was shocked, immediately called someone and told me that he will soon send my husband in a wheelchair to the gate. I got back to my husband, sat next to him and took a photo of these "airport workers" that are supposed to be helping old and disabled passengers.

After some time, they took my husband in a wheelchair to the gate and we got on the last flight to Georgia. The flight to Tbilisi at 8pm instead of Batumi.

When we arrived in Tbilisi, we learned that one of our suitcases did not arrive. We had to stay at the airport for one more sleepless night waiting for our suitcase. The suitcase arrived the next day, October 1. We were barely alive from exhaustion (my husband was in a lot of pain due to his recent surgery). We took a taxi to Batumi.

I don't know how long it will take us to forget the nightmares of our experience in the airport and the ticket office (zone AB) and the wheelchair stations (zones AB and CD) managers. Besides all of the stress that we went through we also had the following expenses:

$520 for tickets to Tbilisi

$160 taxi fare to Batumi.

We hope that you will look into this case and make some changes to make sure that other handicapped passengers do not go through a similar experience. We also ask that you reimburse us for the expenses that we had. See attached receipts.

1. Tickets NY - Istanbul - Batumi

2. Boarding pass NY - Istanbul - Batumi for Smykov Vladimir
(my Boarding pass was ripped by the wheelchair office manager zone CD)

3. Ticket and receipt Istanbul - Tbilisi.

4. Boarding pass for Smykov Vladimir and Makarova Zinaida for the flight
Istanbul - Tbilisi and receipts for luggage.

5. Receipt and business card for Transfer Tbilisi-Batumi.

6. Photo of the wheelchair office managers zone АВ.

I bought a ticket (Reference # SAK8QD) and paid $3, 853; however, at the time of my travel to Bangladesh the COVID condition was really bad and the CDC advised not to travel there. Also, during that time there was a lock down happening in Bangladesh due to COVID; therefore, I was unable to travel.

In the Turkish Airline website it says that due to COVID I can make my ticket as open ticket and use it later. So I converted my ticket to an open ticket. Now that I am trying to use it with new booking reference # SA8J2A for a cheaper price, and I cannot do it, you are asking for almost 2 thousands more for the same 4 passenger for the same destination. They would not give me any explanation why they need more money. This is the worst service I have ever had. You simply are stealing my money.

Your phone service is really bad, I called you numerous times and spoke to different peoples and spent many long hours (probably 8-9 hours) and they always give me a different response and you don't communicate among other departments.

Changed ticket with no permission, then asked for more than ticket value to change the ticket!
I held a Madrid Mexico ticket. I inquired how much to change, I never paid the change fee, I never changed the ticket. I was told it was probably not possible as it was in a different zone as per your terms and conditions for change. Then it was just changed it anyway even though I had not made a payment to change or agreed to change without knowing the payment. It seems customer 'seriepeople gt paid commission to make more money and not help customers at all, this is totally illegal. I have spoken to many people and sent many emails and tickets. I am over 60 have very little money and this is illegal. I never changed ticket. After I say it was changed without my permission flying from Barcelona to Dubai... I was furious as had not agreed to change ticket or paid any change fee. I rang today and spoke with someone and said if I must fly to Dubai, perhaps I could change to Madrid to Dubai. He told me I could do for 16 dollars and 40 cents and said he would transfer to ticketing and could help. Then the call dropped. I later called again and was called if I wanted Madrid Dubai it would be more than 200 euros to change ticket! The same price as listed price of that ticket the ticket Madrid Dubai is exactly the same price as the ticket Barcelona Dubai that your staff changed without my payment or permission. So this is so disgusting and extremely upsetting for me. I f you can prove I paid a change fee to change my original ticket? But you cannot! Give me back my original ticket to Mexico which I never changed and never paid any change fee for and actually is illegal to change as you can't seem to do the Madrid in Dubai. I am almost having a heart attack with torment you are causing me. I have sent them a screenshot for price of all fares and a copy of wording of their terms and conditions. And if you can show me any proof of a payment to change my original ticket, please do so because I did not agree or pay and was waiting to hear back if it was indeed possible. What kind of people are you to torment the customers like this for days> do you have any decency, do you have mother or grandmothers my age, who would be so upset by wheat you are doing?

Here are your terms for change. Ticket change for not flown tickets can be made for a different destination, provided that the fare difference is paid. For partially flown tickets, the ticket change for a different destination can be made only within the region groups specified by the international air transport association (IATA). Fare differences incurred will be applied, but there shall be no penalties charged. Please see attachments fare is exactly the same, there is no fare difference to be charged! This is all totally illegal and will be reported to IATA and legal counsel as you have harassed and lied to me repeatedly for no reason...

My parents want to travel from Atlanta to Islamabad. Turkish airline agent in Islamabad issued my dad's name with a mistake. He was able to fly one side (ISL - ATL). Now for the return, they asked us to fix the name. We raised the issue as feedback through the website and were told that we will hear back from Turkish airlines and our case will be treated as 'urgent' but we did not hear back and my mother's new ticket date was passed as she cannot travel alone. 7 days are passed and we did not receive any email from the customer service department. We called them many times they kept saying give us 24 more hours. We called them after 24 hours, they said to raise the feedback again and give us 24 hours. We did that again, there is no solution after that too. I called again and they said give us 5 more hours. When I asked them to rebook our ticket they said my mother has to pay 230 USD for the no-show and price difference. The delay is from Turkish Airlines, the passengers are ready to fly but the problem is we do not have confirmed tickets for both passengers on the same date and they are taking unnecessary long time just to fix the name of dad in the ticket. What should we do ? Such a frustrating experience !

On 5 august, 2021 turkish airlines in dushanbe, tajikistan didn't let us board the plane saying that our tickets are not on their systems booking #[protected]. We got stuck in here in dushanbe, tajikistan and cannot fly back,
We are nigora nelli mirzoeva and kareem mirzoev are usa citizens and our visa of this country will expire soon and we must leave this country.
Turkish airlines claiming that in fact they do see our tickets on their system, our return flight (flight 255, sqvgpv from dushanbe to istanbul, flight 75 istanbul to vancouver, united flight 522, a9lb6e from vancouver to sfo, united flight 1246 from sfo to den) but on the system turkish airlines are mismatch and there is not itinerary of half of the ticket only from dushanbe+istanbul+vancouver on the other hand the remaining of out flight which is from vancouver+sfo+den is fine - they do see it in their system and there is an itinerary.
How come there was no problem on our initial flight - same route from usa to dushanbe and on the 5 of august, 2021 the turkish airlines claims that they don't see it on the system the half of the ticket and itinerary (from dushanbe to istanbul to vancouver). Looks like the problem occurred with in turkish airline system. Turkish airline representatives in dushanbe blaming cheapoair. We contacted cheapoair and even checked our booking reservation and itinerary on chatbot of cheapoair and there is no problem. We may not take this matter to court if you fix this problem and issue us new tickets and reimburse all the expenses caused us by this problem of turkish airlines system.
One of passenger of this booking had to purchase new ticket and already left tajikistan to usa, but we nigora nelli mirzoeva and kareem mirzoev - are usa citizens and our tourist visas for this country will expire soon and we must leave this country.
Please fix this problem of your system and we may not take this matter to court. All we need you to do is to issue us new tickets so we can go home.
We filed feedback also on your website under tk-5195591 and updated under tk-5197261
With respect,
Alegon billy mirzoev, [protected]@gmail.com, +[protected]
Nigora mirzoeva, [protected]@gmail.com +992 [protected]
Pnr code: sqvgpv
Booking reference and/or flight number: flight 255/ pnr code: sqvgpv

We have waited already for 10 days now, turkish airline denied two passengers of this booking mirzoeva nelly nigora and kareem mirzoev - usa citizens to board the plane on existing booking. How come they took their initial flight from usa to dushanbe, tajikistan based on the same booking and there was no problem and on the return flight turkish airlines denied them boarding the plane?
This is a very urgent matter. Would like to warn you that because of this issue two usa citizens are stuck in dushanbe, tajikistan - neighboring country with afghanistan, facing unexpected expenses for 12 days now, chances of getting infected by covid-19. And the situation on the boarder of tajikistan and afghanistan is changing rapidly. We are afraid for the life of two usa citizens - the passengers of this flight that were denied to board the plane. Please take this issue as urgent and solve it asap and issue them new tickets immediately so they can come back home safely to usa.
We will have to complain to us department of transportation if there no action taken by turkish airlines

I tried to change a ticket on your website and it shown me to call your office
in Istanbul to make the change, I kept calling them and sending email to your office in Canada without success, I ended buying new ticket and the previous
ticket was not changed, every time I was calling and an agent answer, they keep me online saying that they will make the change and they take more than 15 min and then they cut the line ! this happened at least 7-8 times
finally someone told me that they can't refund it from their side but they will keep it opened ticket for 2 years and so I will have the time to return it when I reach London airport. In London airport they said no it is not possible you should do it in Toronto ! however, now the problem is I received my cell phone bill with 601 Canadian dollars extra-charges for my calls to your office in Istanbul ! who should clean the mess made by your unprofessional agents?
Simply your agents burned my nerves and made my trip horrible.Attached
is a screen shot of email reply from your London office nine months after my email to them.!and attached also the bill with extracharges I received because of your office calls.
MY CONTACTS: +[protected]
[protected]@gmail.com
Miles and smiles number is [protected]

Dear sir, madam in star alliance
this is a complain about fraud and ignorance of turkish costumer services. since March 12 2021 turkish air withdrawn money from my MasterCard $350 USA. as showing in the record I send you in this complain as a bank statement.
it is 4 mounts I send feed back and asked for refund but they play games and sending this kind of respond as I send you a copies of them in below to advance my claim that I will shear in social media soon. and will take Legal action in court of law.

please respond to my email at [protected]@yahoo.com

sincerely. morteza a khirkhah

carbon copy cc to turkish air.

Customer Relations Center
To:
[protected]@yahoo.com

Sat., Mar. 27 at 3:19 a.m.

TK-4795247 #S1-[protected]# Regarding Your Feedback5
Yahoo
/
Inbox
Customer Relations Center
To:
[protected]@yahoo.com

Thu., Mar. 25 at 2:10 a.m.
[protected]@thy.com
To:
[protected]@yahoo.com

Wed., Mar. 31 at 3:33 p.m.

Sayin Müsterimiz,
#TK-4821272#2
Yahoo
/Customer Relations Center
To:
[protected]@yahoo.com

Sun., Apr. 4 at 2:17 a.m.

#TK-4831948#
Yahoo
/
Inbox
Customer Relations Center
To:
[protected]@yahoo.com

Thu., pr. 8 at 2:27 a.m.
#TK-848376#
Yahoo/ustomer Relations Center
To:
[protected]@yahoo.com

Wed., Apr. 14 at 3:07 a.m.

#TK-4870614#
Yahoo
/Inbox
Customer Relations Center
To:
[protected]@yahoo.com

Wed., Apr. 21 at 3:11 a.m.

#TK-4928567#
Yahoo
Customer Relations Center
To:
[protected]@yahoo.com

Wed., May 12 at 12:30 p.m.

#TK-4942795#
Yahoo
/
Inbox
Customer Relations Center
To:
[protected]@yahoo.com

Tue., May 18 at 11:48 a.m.

with no proper refund or respond by turkish air.
Dated at [protected] (C) publication.

I am very disappointed with this airline my dog died on the flight, flights changes without notice, very unethical, very there should be rules and protocols .

I used my points from Citi Card to pay for my ticket. When I arrived at the airport in Boston for my flight, the woman at the Turkish Airline would not let me board due to a COVID test issue, which I understand. The woman said that she would mark me as showing up, but turned away. I made another ticket and asked to use the points I had already paid and was told that I was marked as a no show and could not use the points; they were gone. I paid another $4, 600 or for my new ticket. It was an emergence, as I had to get to my sister in Lahore who is very ill.

A friend and I booked a trip on Turkish Airlines for last April. The airline cancelled the flight and assured a refund two months after the flight ban was lifted in July. I have yet to receive a refund. I submitted 15 feedback forms to the airline, who has been no help. The have recently pointed the finger to the credit card company, but Turkish Airlines is responsible for this. Now this is theft. They have kept more than $2, 000 of my money after they cancelled the flight.

When a third party was responsible for boarding and management there were no problems but as soon as Turkish Airline staff were involved it was one problem after another. The food was disgusting, I found bunch of hair in my lunch. The flight attendant smelled like gasoline. We decided to go through their complaints system as we had no less than 24 complaints to bring to their notice, some were minor and we wouldn't have raised them on their own but many were quite serious. The procedure is laughable. To complain on line it is best to select any questions and enter "complaints" in the search box. It will then allow you to select. "How do I make a complaint about my flight" It then tells you to select the "feedback form." Once you submit your complaint using the "new feedback" option it takes 7 days to get a reply and then it is just computer generated paragraphs which avoid the actual complaints you have made. You can reply to them again but have to go through the same procedure as above but this time select "previous feedback". It is totally unsatisfactory and they seem to treat the complaint like some sort of favour you have done for them by bringing it to their notice and they claim to try to improve in the future. It isn't a "Feedback" - it is a "Complaint" but that is the only way you can contact them on line. If you do get some sort of reply, like a promise of an upgrade on a future flight it is so vague you are left wondering how that would be achieved and they will not clarify it. Just to confuse the issue a "previous complaint" reply is given a new reference so you can end up with several references for the one complaint which is probably all aimed at confusing you and to try to make you give up. You will end up totally dissatisfied even further annoyed with the Airline. They have no concept of Customer Service and very little consideration for the passenger. Going by how the reference numbers allocated for the feedback go up so rapidly, I suspect they are dealing with numerous complains by the hour.

https://www.tripadvisor.com/ShowUserReviews-g1-d8729174-r546942160-Turkish_Airlines-World.html#

We had our worst experience with Turkish Airlines when my mom & I were travelling from Doha, Qatar to Warsaw, Poland through Istanbul, Turkey (connecting flight).
- Our flight was on October 3, 2019 with Turkish Airlines from Doha (DOH) to Istanbul (IST) then Istanbul (IST) to Warsaw (WAW).
- The flight from Doha to Istanbul landed very late at Istanbul Airport (07:15 instead of 06:35) and because of that we missed the next flight to Warsaw at 07:50.
- We went to Turkish Airlines customer service office located nearby (Gate A1) in Istanbul Airport, where an employee informed me that they can't issue alternative tickets on connecting flights because our passport (Syrian passport) doesn't allow us to enter any other countries except Warsaw, Poland. Hence, he said we will book another flight next day morning on October 4, 2019 (direct flight) and a hotel reservation to stay at. "The hotel is outside the airport and you won't be allowed to enter the country with your passport, but you can try with passport control", the employee said. I asked him how much time you need to issue the new tickets for next day. He said "I don't know, you can sit, and we will call you. Why you are in a rush and your flight is tomorrow ?!)". I explained to this unprofessional rude employee that we are tired, and we don't know for how long we have to wait. After about 45 minutes, they gave us the tickets. When we went to the other office of Turkish Airlines located opposite to the security gates, the lady there informed us that she can change the flight and arrange alternative tickets the same day with a connecting flight. She called visa department to check our eligibility to travel on a connecting flight and they informed her that we can since we have Schengen Visa, while the previous employee didn't bother himself to do the same!. The flight was from Istanbul (IST) to Prague (PRG) at 16:50 then Prague (PRG) to Warsaw (WAW) 19:50 with Lot Airlines. She informed us that there will be 1 hour and 25 minutes time in Prague before flying to Warsaw and it should arrive on time unlike the previous flight. She didn't give us the boarding passes of the flight from Prague to Warsaw as she was unable to get from the system (as she informed us), so she informed us that when we land at Prague Airport, we need to go to the ticketing office to get our boarding passes and then to go to the gate. When the plane landed at Prague Airport late by 32 minutes and by the time the door of the plane was opened, my mom and I ran to reach the ticketing office but they informed us that we need to pass security and passport control gates to do so. We stayed in the line at both gates then ran to the ticketing office after passing. The lady at the office gave us the boarding passes and told us to run to the gate trying to catch the flight, which was very far in the other terminal. To do so, we have to exit security gates again, so we stayed in the line and as soon as we finished, we ran until we couldn't breathe anymore but we reached at 20:00 to the gate. I went to Turkish Airlines office but it was closed, so I had to book another tickets online on LOT Airlines for next day, October 4, 2019 to Warsaw to not stay longer in Prague, which cost me 2, 474.90 PLN (equivalent to 630 USD). We had to stay that night in Prague, so I booked a room at a hotel 30 minutes from the airport for 90.09 EUR (equivalent to 99 USD). Adding to that I paid to taxis from and to Prague airport 100 USD. I also missed 1 day hotel reservation for 250 PLN in Warsaw (equivalent to 64 USD).
- By the time we were in Prague Airport, I checked with baggage claim office the status of our luggage and they informed me that 1 bag is at Prague Airport which I received from them, while the status of the remaining (1 bag + 1 box) was unknown on October 3, 2019. Next day on October 4, 2019 and before travelling to Warsaw, they informed me that the box is found at Warsaw Airport, but the other bag status was still unknown. I continued following up with Warsaw Airport baggage claim office until October 5, 2019 evening time, when they informed me that the bag is finally with them. I had to go there and pick it up.
- The total amount I paid through that period (1 day) because of the irregularity was 893 USD (630 USD + 99 USD + 100 USD + 64 USD).
- Since I was planning to cancel my reservation with Turkish Airlines of our return (Warsaw to Istanbul then Istanbul to Doha), I purchased new tickets from Qatar Airways for 3, 876.38 QAR (equivalent to 1, 062 USD).
What are the odds of having 2 delays and luggage delivery issues the same day and then the airlines company replies "beyond our control" ?
With Turkish Airlines, it's always possible !

I bought a return ticket from US, MFE to Iran, Tehran for 31 May on 16May. after 10 hours they sent me a cancelation and it was written in email that call to +[protected], I called thousands of times, Some times they told me we changed it to you to 1 June and you can received new registration in 1-2 hours. After 5 hours that I did not received anything I called again some people do not answer me, some of them turn of the phone to me! finally a woman told me all flights postpone to 22 June while you website show flights in 31 May to 22 June everyday! I called again and after a day from getting Ticket I spoke with another person who told me that it was American flights problem and this is not our problem! while I called US DEPARTMENT OF TRANSPORTATION and they answered me this is a strange mistake of Turkish Airline. I called again and another person told me I changed your flight to 3rd of June so do not worry and you get your new registration in 1-2 hours but I have not received any email after 5 hours! My father is Turkish and I usually respect to Turkish airline because I felt it is for my fatherland but I completely got shocked not only for strange cancellation but also because all people I called say various things and do not do whatever they told before. Unfortunately I really regret that what did not choose Qatar Air or other airlines. I believe this brand have not make easily and plenty of Turkish people worked so hard to get credit to it and You should not embarrass passengers who choose your airline just because you want collect their money for buying ticket and leave them alone.in addition I have not received an email of my ticket yet!

I bought tickets for my parents through eSKY agency for Turkish Airlines and they meant to fly from Europe (Vienna - Istanbul - Washington DC) 3/13/2020 - The day when US suspended all flights from europe. They should have arrived 2 hours before midnight cut off! Because they were planning on staying a week, they wouldn't be able to leave as they will be no returning flights, they would go to quarantine in europe. Not even considering, that turkish airlines in encouraging people to spread covid19 and fly during this epidemic. They tried to reschedule their flight for 2 months later bur they were advised that this is impossible. They were told they can either fly or cancel that flight with same conditions as this is regular cancellation. So no refund! Tickets were 1045 euro and they are willing to pay 116 euro! Same policies as this is just a regular cancellation! I tried to call Turkish airlines, spent 2 full days on the phone, none of their numbers worked, I cant find how to submit a complain on their website, that's why I'm using this board, because you can NOT practically talk to them! I sent email to them, 5 different email addresses I found online and no response. It's been a month now. If I wouldn't know them, I would think this company is a scam! This travel ban from Europe to the US was announced 1 day before they meant to fly! I really dont think you can apply regular policy on this kind of situation.
I am still requesting FULL REFUND for those tickets, even though they have been canceled now or give me credit or somehow let me reschedule that past flight! I can ensure you, I will not let this go.

I took a return flight originating from Thessaloniki, Greece, to LAX via Turkish Airlines (TA) Istanbul, on 26/11 Nov, 2019. I was notified that my return flight from Istanbul to Greece on 12/01/2020 had been canceled. As TA in Athens do not answer their phones, I personally went to their offices. I was given a new ticket for 13 Jan and told I would be put up in a hotel for the night and fly out the next day, the 13th with NO additional charge for anything to me. TA would be liable for all the extra costs.

Upon my return to Turkey, 12/01/2020, after 2 days of travel, I could not find anyone to direct me to the hotel desk, as I was told by TA Athens. After asking several agents, and showing the paper from TA, 40 minutes later I was told I need a Turkish visa, where I was charged 35 USD and told I would be reimbursed by TA. Once I passed through all the hurdles, I showed my paper given to me from the Athens TA office and was taken by an airport rep to the hotel desk. At that point, I was asked for my credit card. I questioned it as I was told I would be put up for the night at the expense of TA. He assured me that the charge, done under Azade Turizm ve Gida Ticaistanbul, would only be for the transport and that I would be reimbursed by TA. By now, I was so exhausted and as I had always favored and recommended TA to others, I trusted that all was OK.

It took 45 minutes to get to the hotel through winding, dark, narrow roads, in the middle of nowhere, which made for a very uncomfortable ride as I was the only passenger. I still cannot understand why if an entire flight was canceled, I was the only passenger. When we finally arrived at the Karam hotel, which seemed abandoned, other than a stray dog that welcomed me outside and another one inside. I was soon to learn why, as the hotel was not fit even for dogs. Somebody finally came out. I gave him the paper I was given from the Athens TA office. Nobody seemed to understand English, but the driver knew how to ask me for a tip! At this point I just wanted to get to the room, use the restroom, take my shoes off, take a shower and rest. I went to the restroom, lifted the seat and saw dried blood on it! There was a small plastic bottle of shampoo at the sink which I used to clean the toilet. There was no other soap. The shower was grimy and moldy, not fit for humans. The tap looked like it had not been cleaned in months. The furniture and bedspread were full of burn holes. There was no top sheet on the bed. Obviously I got no rest.

I just received my credit card bill and saw I was charged 252.86USD by the hotel desk for what was supposed to be a transport charge! Absolutely unacceptable. Even if I had booked that hotel myself, it would only be $35 for one night. I was caught in a very vulnerable state, exhausted and not knowing the exchange value, and ripped off, for lack of a better word, by the clerk at Azade Turizm ve Gida Ticainstanbul hotel desk at the airport! I contacted TA, filed a complaint exactly as I have written above, sent all the documentation and expected an investigation and full compensation. Instead, I got a reply saying that I had been notified of the cancellation in advance and there was nothing they could do, with absolutely NO mention of my actual complaint regarding the charges.

Contrary to my prior impressions and the so many negative comments here, Turkish Airlines is a company that does not take responsibility for their wrong doing and does not strive for excellent customer service or at least even take it seriously. The hotel desk at the airport, that charged me 252.86 USD for what they claimed was only for transport to the hotel and that I would get reimbursed by TA, defrauded me by charging me an outrageous amount.

COMPLETELY INCOMPETENT CUSTOMER SERVICE both by TA and the hotel desk at the airport, let alone a dog house claiming to be a hotel.

This was by far the worst experience with an airline and hotel that I've ever been subjected to, and I have traveled extensively around the world. Beware!

Date - 7th of July 2019 on the below flight
TURKISH AIRLINES TK Flight Number 1326

Departure:

BLQ BOLOGNA, ITALY
19:00

Arrival:

IST ISTANBUL AIRPORT, TURKEY
22:30

Number of this incident ;
TK2502474

The first flight i had taken to istanbul was delayed by 3 hours and the bag was lost transferring to the second flight to Hong Kong .The receipts attached are for 50 euros as promised to refund at Hong Kong airport with Turkish airlines
for clothes & personal products as i was on a business trip and had nothing for the first days meetings and i was without vital documents. I still have not yet received and i would like compensation and an apology for the inconvenience and how long its has taken ( since July 2019 ) after many emails to still not get compensation.

The experience has prevented me from using Turkish airlines in future.

Please see attached the report and also receipts.

[protected]@googlemail.com

I'm a student going for my master in Cyprus and I have all document with me admission letter, acceptance letter, school frees receipt and was not allow to check in from the turkey to Cyprus...This is the only document the school sent to me and ask me to take it along when coming don't know why I was not allow to check in pls kindly help me out don't really know what it's wrong...Have paid all the necessary bill in school and the school as been expecting my arrival so don't know why I was not allow to check in

I took an Istanbul-Ashgabat (TK0322) flight on January 10, 2020.
During the boarding process there were two boarding lines. "18 and over" and "17 and less". I was in the former. I was standing in my line and waiting for my turn to scan the boarding pass. When it was my turn to scan the boarding pass, there was a lady in front of me who had visa issues and the employee could not understand what she was saying. Since "17 and less" line was EMPTY, I switched the line and presented my boarding pass. Turkish airlines employee started being unnecessarily rude and ask which line I was from (although she clearly knew the answer). I asked what difference it made, since there were no other people in the line. The employee did not provide explanation for being rude and just said "it makes a lot of difference."
Here is what happened afterwards:
• When I tried to ask a follow up question, another Turkish Airlines employee, Mehmet Hamit Kachmaz, literally took my passport out of my hands while I was looking the other way.
• Employee first stated there was an error in the system regarding my passport. I immediately knew the employee was simply lying to me and asked what the error was. Employee asked me to move a little bit in order to have a conversation. But after I moved, the employee refused to talk to me and just held my passport in his hands.
• After I stated that there was nothing wrong or any kind of error, the employee simply said "you don't know my system."
• Two minutes later, while I was simply waiting and nothing was happening, I asked why I was waiting. The employee said "You are waiting because I want you to wait." I replied that he does not have a write to say or do those kinds of things. I asked for employees name. He showed me his badge and said "you can complain to whoever you want, I don't care." In addition, employee admitted he lied to me when he said there was an error in the system.
• During the conversation, the employee also threatened me to take me off the flight and call security because I "violated the security measures."
• In addition, the employee stated that there is no difference between Turkmen people and animals.
• The employee also made a physical contact with me and stop doing so, only when I told him not to do so.
• Finally, once everybody boarded the plane, employee told me to make another round through the line and only then gave me my passport back.

My wife and I had a flight from IAD to IST on Tuesday 10/29/2019 (Airline Reference: TF8XNK(TK)). Our pilot was very inexperienced, and we were scared during the flight with turning the airplane extremely to different ways. The worst thing was landing in Istanbul airport, you won't believe that the airplane was bouncing 3 times while landing. He did not come to the exit when passengers were getting off the plane, and I told to the crew that it was terrible landing and international flights are not for training. We had a very bad experience, and this airline gave us too much stress and hard time. I was close to get a heart attack. After we spent a long time in the new big airport to find the Turkish Airlines desk to file a complaint, their manager told us that they only sale tickets. Terrible management and customer service In addition, before the flight, we did online check in. In IAD, they told us we should stay in a long queue and did not have a separate line for the people who had already checked in online. We wanted to make a complaint to their managers. No one accepted responsibility and even try to help. Very unprofessional and terrible management