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I have been waiting 3 days for a manager to call me
They took money out of my credit card without my consent.
They sent me an email with a payout figure.
But the customer service man wanted more.
I am disappointed & disgusted at the lack of customer service.
The man was supposed to ring me before taking the money & he did not.
[protected]
HI my name is lisa order number [protected]
I don't disagree in taking money from my credit card, i disagree with a person who repeats themselves and won't listen to what i am trying tell the person naming John on the other end that my circumstances had changed and now i am on ACC payments to please take my last payment of $19.99 out tonight 23/11/20
one listening to the recording you will understand that we are not mutants that we cannot understand what your robots are saying but come on stop repeating and listen also the arrangement was made but my circumstances had changed by GOVT payments.
What really got me was he hung up on me John hung up on me so i thought no this is it i am going to make a complaint and call back for his name. I rang back and got the same person in TV Shop billing but at this time i did not know it was him but had a feeling by his voice. as he asked for my details i wasn't confident in giving him my DOB when he had asked for everything else and known that we as the consumer rights act we do not have to give over our DOB, Now this is recording 2...
John...
What is your DOB
ME...
I don't want to give that to you but i will give my address phone number email address.
John...
if you don't give me you DOB then i cannot help you ?
Me...
we all know that we do not have to give our DOB it confidencial!
John...
but you gave it before?
Me...
yes because i was buying something!
John...
Well i can't help you!
Me...
What the, OK here
John...
Thats not correct
Me...
What! Parton?
John...
DOB not correct!
Me...
?
Me...
Hangon i have my order number!
John...
Its ok i have you BEFORE!
OMG im think what the heck this is the same guy i first spoke with.
My complaint is regarding the wrong in relaying back to the customer.
My complaint is hanging up on the customer.
My complaint is second call back from myself, acquaintances that the first credit payment person unknown by name then, picked up my call back call known as John, was still being silly to my questions and answers. never apologise as i stated that John you hung up on me, not professional as i've worked in the call center roll for 5 years.
However i do play a part in my own manner as i have had the same repeated conversation with this department and feel that we are criminals and that talking to your agents over the phone they repeat because they do not believe in what you have to say, just get the payments, as i am aware here in this roll. mannerism is good John just putting you through a test broke you and you hung up on me, where 70% the customers hang up on the agent :)
Please listen to 2 recording and i am asking for an email reply back to my complaint to have these thing resolved
Lisa Williams