UK Mail review: Shocking Behaviour 91

i agree ukmail by far are the worst delivery firm in the uk. If you think you we're treated badly well you should see how the staff are treated, the poor attitude is the becoz of the way the management goes on. the management are rude, hard face'd and dont give a shhhit. Rob earthy, emily arnett her son sean arnett and mo loonat need to get off there power trip

I run a business and use UK Mail to send our parcels both in the UK and European. We have not had much problem with the UK side, but have now moved to DPD, we do however use UK Mail for majority of our European deliveries, which have been fine up until recently, but now the European delivery partners they use dont have parcel tracking that workd, and are loosing parcels, when complaining to UKMail they dont give a toss, they dont ring you back and service is appauling. We are now going to move all of our business to DPD unless UK Mail start to give a [censor]!

orst delivery experience..delivery person behaved so bad..and didnt handed delivery to me..he was such a stupid person..wht kind of delivery service is this?..so rude..[censor]ing..I was feeling of give a punch on his dirty [censor]ing face..

I agree with the previous comments supposedly they tried to deliver a parcel twice and left a card on both occasions which they didn't, the company then resent the parcel using next day before 12 delivery. Parcel still did not turn up on phoning the office they told me they would find out where the parcel was and call me back, which they also did not bother to do. It takes several attempts to get through to them on the phone. Do not use UK Mail a total waste of time.

I have been expecting a parcel with high value goods since the 10th of December. UK Mail first attempted to deliver to the wrong town and, since being given the correct address on the 13th of December, have allegedly not yet moved my parcel from the warehouse where they put it. I have been on the phone to them virtually every day and they have refused outright to tell me when they are going to deliver it, despite me asking several time (it was supposed to be a next day delivery). Every time they promise to ring me back with information and never do. I am now convinced that they have no intention of delivering my parcel and I have started monitoring eBay to see if I can find the goods that were in my parcel listed there so that I can get the police involved.

I ordered a pair of large speakers in December which were "delivered" (if that's what you can call it) via UKMail, only one turned up. The driver and customer services said it was never "scanned in" but they did acknowledge collection via the tracking of the item online. They straight up said they had no idea where it was and it was likely the sender never dropped it off and to contact the sender. After doing so the sender promptly sent another speaker, again they acknowledge collection via the tracking of the item online but it was never "scanned in". We are talking about a 4 and a half foot package which would be very hard to miss place. Bottom line is...I still haven't received the speaker, UKMail is rude, surly and dismissive of my problem, irrespective of the outcome I will never use nor would I recommend this joke of a delivery company again. Any business that decides to use UKMails services puts there own reputation a risk IMHO.

Without doubt, UKMail are the worst delivery company in the UK. Probably the worst in all human history. We need to bribe the driver to come and collect parcels from our office and -- trust me, I am not exaggerating -- 9 times out of 10 the parcels arrive at least one or two days late. They recently cost us a big client who was waiting on stuff we made for them and, as usual, it was late. I use the Glasgow/Cambuslang dept. I'm currently looking for a new courier company. The incredible thing is they are chargin us through the nose for this nonsense, bribes aside -- we are charged for next day delivery when the stuff arrives 4 days after we sent it. I could not be more annoyed and angry with this let-down of a company -- typical British attitude to customer service. I intend to build a webpage devoted to exposing these frauds for what they are. gfost440@hotmail.co.uk

uk mail, what a joke i been waiting for a parcel for a full week i paid for next day delivery and the parcel is still sitting in their depot. delivery man told them he tried to deliver the parcel to my address 5 times but i looked out the window and wouldnt answer the door to him, WHAT so why the hell would i pay extra for next day delivery and then not answer the door, oh and by the way the driver did NOT leave any cards to say he called, and when i phoned them up they just said driver refuses to deliver, my reply was sack him then if he is i delivery man who refuses to delivery, the response was he wont delivery so we cant do anything about it. i have been in touch with the seller and he phoned them aswell and they just told him the same thing. UNBELEIVABLE. next time i bye something i will be asking who they send it out with and if its uk mail i will laugh and say no thanks. WORST SERIVE IN HISTORY.

I would strongly reccomend that if you are a business do not use uk mail as their service is appalling and that they will lie to and mislead your customers.
If you have a delivery date on their customer website print it off as proof as I was told that although I had logged a delivery date of 18th October the girl at their depot says it was the 20th on her computer and she would print it off for me later when I checked their customer page on the web my delivery date had magically changed to the 20th.

Two packages have been sent from Norwich by UKmail to Lyon in France. I never received any predelivery notice and since I did not get any news I surfed on their website using the tracking number and found out that the packages have been delivered. But here in Lyon no traces of the packages. It has been 2 weeks since I got in touch with UKmail. Each time they told me firrst that the packages have been delivered, then that I will be contacted by the local delivery company (they refused to give me any name, phone number or mail address). Two weeks later I am still waiting...

Terrible, appalling service. Claimed to have delivered my Christmas presents from John Lewis on 15/12 and 16/12 - I was in my small flat and couldn't have missed a knock on the door. They claimed to have put a card through the door but didn't on either occasion. Rescheduled delivery for 6 days later, only for that to be late. When I called, it turned out they return items to sender after 5 days. Why reschedule then?! Needless to say they didn't think to reschedule delivery again, or contact me to let me know. These guys are ruining John Lewis' reputation and I will never use delivery involving UK Mail again. Absolutely disgusting service, and no apology or attempt to compensate me - apparently it's not their problem, so apologies and compensation came from John Lewis in the end.

Absolutely useless in every way .. they lie consistently, do not deliver or collect as promised .. I can not understand how they remain in business. We speak as a Company that has used them for deliveries and even as their customer we have been treated appalingly

Completely disagree. Last year when all the bad weather was effectively crippling us all we were in a position of our business having to temporarily close because Should and city link were unable to deliver. Uk mail came to the rescue. Their staff and vehicles are always smartly turned out and their drivers I have found to be always courteous and helpful. We spend approximately 6, 000. Per month with Uk mail and have very few issues. We very rarely change carrier because of the inconvenience but we wish we had used Uk mail over the last 15 years that I have been in charge of distribution instead of the appalling service levels offered by city link, dhl, and ups. Unless something major happens, we are continuing to use Uk mail. Just thought I'd set the record straight. Ifyou Google other carriers you will find complaints on them all. Uk mail seems to have the least! Now d that from you something?

i also agree with what has already been stated above. I placed an order, and paid extra for a next day delivery, which UK Mail were delivering 12days later i am still waiting. Everytime you contact them and ask for the persons name your speaking too, when you ring back they say they dont have anyone of that name working there. Everytime i rang to track it i was told it will be there within the hour, two hours later i would back, then i was told they had tried to delivery but there is no one to sign for it. All the while im practically sitting at the front door waiting, no card left. Next day i rang again and was told that it wasnt even put on a van as it was to big, another excuse, not enought drivers. Just a few of the excuse i have listened too over the 12 days i have been chasing it. I am a procurement manager for a very large company and i would NOT trust this cowboys with my companies reputation. They are a joke ! Update, i am still waiting...

Hello,
Used their service 1st time. Yesterday been first delivery attempt been away, today spend all day waiting for parcel. Been constantly tracking it, and some how noticed that I missed delivery... Surprise surprise... No card left, so obviously have no details of delivery driver or depo to collect.
On yesterdays card been only Consignment Number and no contact details as is bad in a first place as could collect today rather than waiting for ghost driver...
Asked to investigate this issue as UK got one untrusty "Royal Mail" delivery service.

Dreadful service. I missed the first delivery attempt on Friday 25/5/12 by 5mins. Driver left a card. I went online and rescheduled for the Monday 28/05/12. I waited in all afternoon after receiving text confirmation of 12pm to 3pm slot. By 3:30pm when still no delivery made I contact customer services and was told the drivers scanning device had instructed him to return the parcel to the Birmingham depot. I was told it would be delivered the following day. Again I received a text confirmation for a delivery slot between 12pm and 3pm. By 14:00 no vehicle had turned up so I checked online. The tracking record had an alert : Check Delivery Address - Please Call. I contacted customer services and they said someone would call me back. I received a call from the Birmingham depot asking for my contact number so that the driver could call me for the address. When I mentioned that a card had been dropped off the previous Friday so he must know the address, I was told it was an Agency driver on today! By 3pm I had not received a call from the driver so I contacted customer services only to be told their computer systems had gone down and there was nothing they could do. I tried to check online but the tracking service no longer worked. I have wasted two afternoons staying in at home and still don;t know when I will receive the item. This is appalling service. I'll never complain about Royal Mail again! Don't use UKMAIL.

No wonder this country is in the state its in with companies out there like UKMAIL. What a shower! I order an item and get an email saying it will be delivered between 13.30hrs and 16.30 hrs. No show even though I had taken the afternoon off to take delivery of item. Then try to track delivery online but... first site down, then... cant trace my order reference. Either this lot will buck up or sooner than later the company will go under. STILL WAITING UKMAIL...

I have experience the exact same as you my friend but only after an hour and 15 minutes of constantly trying to contact uk mail that i got thought to there customer service... and even then he was very very rude and no help what so ever. I also emailed and again like yourself no reply. by far the worse experience i have ever had and will hopefully never have to use them again. still have received my parcel and its been over 2 weeks of trying to contact ect. So now im waiting for them to send it back the the seller, so he can use someone else. AWFUL!

Terrible service, orange use them for delivery and still after a week, I have no idea where my I phone is. For the last 2 days I have stayed at home from 8 until 20hrs and still no delivery. The website is unhelpful and the fact they don't answer the phone really doesn't help! I'm livid and orange will lose a customer because of this!

No change from a year on, and still no parcel
Dear Sir / Madam,

REF: NE29 0DP. 13 Sidney Street. North Shields

it is with regret that I must raise my concerns with this letter of complaint, but out of pure frustration and time wasted I am contacting you following a my attempts to retrieve a parcel.
On Thursday the 29th of November 2012, I received a card to say that I had missed a delivery of a parcel, I followed the instructions and through your website I arranged to pick up the parcel from the Team Valley depot. After a 20 minute wait in what I would describe as a freezing cold holding cell, a genteman appeared through the top half of a door, took my card and others with the consignment No on, and then closed the door.
After a further 10 minute wait I was informed that the parcel was still on the delivery van and would be delivered that day, the gentleman returned through the door to find out the estimated time of delivery.
After a further wait, and bearing in mind that I live 45 minutes away I returned home to attempt to be in for the delivery, hence no delivery and now no consignment number.
I contacted the Customer Care No on Monday morning 3rd of December 2012 and explained the situation to a lady, where I was told it would be delivered today the 4th of December 2012.
After waiting in my home I contacted Customer Care again to see if I could confirm the delivery, I was told that the parcel was awaiting to be picked up since Friday as I had stated on the website.
We now have an arrangement where the parcel will be left at the rear of the property as I cannot guarantee I will be in, I did request the parcel to be left at the corner shop across the road.
I really find the service to be unreasonable and as I have mentioned frustrating, from the unwelcoming appearance of the depot to the lack of communication, again I must of been on hold for 30 min when I telephoned.

Uneducated "CEO" of UKMail Peter Kane is a thief, soon to be arrested, as you can see from the reviews on this web site:

http://www.reviewcentre.com/reviews243919.html#Reviews

i have got a promise that i will be personally present at his arrest and I will be pleased to update this forum with good news and the youtube link to video of his arrest.

Oh dear, they are complete rubbish. After waiting in for three days for a delivery from TalkTalk (their choice of carrier not mine) I went online to track the delivery. It stated they tried to deliver twice and left a card both times - they did neither.
I called their customer service centre and after the phone ringing for 10 mins eventually spoke to someone. He sounded as if he hears the same story hundreds of times a day. The delivery was rearranged for 07:30 to 11:30 today and the driver was given my mobile number to call when he was in the area as well as detailed directions. At 12:30 - one hour AFTER the latest delivery time I called CS again who told me 07:30 to 11:30 is only an estimate, as is the DAY from my experience. Here I am at 13:15 waiting for the phone to ring or a van to turn up. The thing is we have no choice which carrier a supplier decides to use so we’re stuck with cowboy outfits like UK Mail unless we complain to the companies who give them business. Which is what I will do next.

Had a complete nightmare with this useless rude company.

New mobile phone was meant to be sent out by my network provider 7 days ago, and T-mobile (who I'm not blaming at all) said their courier UKMail would have it to me between 11pm - 3pm the next day.
I took time off work to be at home during this period and arrived to find a 'sorry we missed you note' with the time 9.25am on it, and no consignment number. In my eyes early delivery is as bad as late delivery as you're planning your day around this time slot, but the card said that redelivery would be arranged for the next working day (after the weekend) between 11am - 3pm with no other information on it, so I resigned myself to having to just wait for it.

Monday morning comes, no ring of the bell or knock of the door but I hear the letter flap go at 10am and see another note. (I'm aware how ridiculous this is all starting to sound - I feel ridiculous that it's happened!) - I ran up the road in my dressing gown chasing a driver that has driven down the street, without any luck. The consignment number on this new card is written down incorrectly and covered in scribbles. After a long process on the phone (and a very expensive call) with UKMail, we figure out my correct consignment number. Delivery is arranged for the next day, same time. I double check it will be no earlier than 11am and no later than 2pm (when I had to be back at work).

Tuesday roles through, no delivery. I call UKMail and am told by a very rude and unhelpful call centre operative that the parcel is still in their warehouse and was never scheduled for delivery that day - to my astonishment - and when I explained about my call the previous day and the situation with the note being dropped and no door bell ring, sounded bored and skeptical. Arranged a new delivery with him this morning between 11am and 2pm.

Woke up at 8am this morning (I've now taken 3 full mornings off work for this, at my financial loss) called UKMail to DOUBLE CHECK the parcel was definitely coming and that the bell would be rung/ door knocked, and was assured it was between 11am and 2pm.
9.35am, I go to check the door and there's a note on the front matt, time noted 9.25am that I missed the delivery again. I was in the living room and I assure you, they did not knock or ring the bell. And more to the point, it was much before 11am AGAIN. Called UKMail AGAIN and spoke to the rudest most unhelpful person, who told me I'd come through to the wrong dept, reluctantly agreed to transfer me to the correct dept, failed to be able to do that, and then eventually said he could look into it himself after all. I explained the situation, he said they can't contact drivers directly but would speak to the depot - 10 minutes on hold later - he comes back saying he's spoken to the driver (!) who told him he was knocking for a length of time and there was no answer so I obviously wasn't here.
If I want my package he tells me, I have to pick it up myself from their Greenford depot (nowhere near where I live) or arrange another delivery tomorrow.
Having lost all faith in their drivers, I ask for directions to the depot and the operator says he's actually based in Leeds and has know idea where it is, so I should just look it up, then hangs up rudely...

I'm at the end of my tether with this as its been a WEEK and I urgently need my new mobile for work. I've now called T-mobile, explained the situation and that I really am not in a position to go chasing my phone around the city, and am waiting to see if they can cancel this phone and send me a new one via a different courier.
I'm making a formal complaint - does anyone have any advice how to follow this up with the correct channels?

Worst parcel company don't know what they are doing I was expecting my parcel on 23 step between 11 and 3 till 3 pm no body came do I rang to check where my parcel was I was told its on the way as due traffic and roadworks sometimes it takes longer I said fair enough than I waited another 2 hours before I went out next day I rang to find out why my parcel didn't arrive I was told we have attempted Delivery 12 pm and the driver left a card what a loads of crap I was home all day keeping my eye outside and if the driver left a card where is the card and the staff doesn't seem to give ### about anything I me gona have to check who delivers before I but something definitely not be using uk mail

Useless delivery service waiting for whole day to receive my phone From ee, ukmail being returned it back and saying ee ask them to return the handset the back but ee saying they never request them to return back to them. One of the worst parcelling service in the uk. I don't trust them at all.

So here is my gripe with UKMail, The delivery/Pick up driver does not arrive when they should even if you pay the £1.00p extra for a timed pick up.

No excuse, No sorry, Not a clue, however that's what happens when a company like UKMail sub contract self employed drivers and pay them Chicken feed or similar feed.

So I will tell you what I do when they mess up and are late and keep me waiting.

I pay using PAYPAL and if the the driver is late I lodge a claim with Paypal
 and keep it open for the maximum 20 days.

Which is all Legal and within Paypal rules as it is a genuine dispute between a buyer and seller.

However here is the catch you will never win the claim even if you escalate it as it's not for physical goods believe it or not, so the company will get their money back however minus 20 days interest.

No imagine this scenario let's say that if everyone who had a dispute with UKMail for breaching their agreement and keeping you waiting in like a mug raised a dispute for the full 20 days can you imagine what that would do to their profits.

OK let's say if only half the people paying by Paypal did that for the full 20 days it would be a complete and utter inconvenience to UKMail and might make them treat customers better in the future.

I have posted this message on my twitter account, youtube, tumblr, etc so that it reaches a wide audience.

Enjoy.

UK mail worst company ever ! I would love to get them exposed this is not dissimiler to stealing ! In fact I consider my goods to have been stolen now ! However every day the staff at Bristol customer care who are very polite tell me that the parcel is on the van for delivery ! every day I make sure that someone is in the house ( She has now used up 5 days of her holiday allowence from work ! ) I've even been upgraded to a saturday delivery which also didn't arrive ! By the way I paid an extra £5.00 for next day delivery JOKE ! I am so angry but very little one can do about it ! WE NEED HELP TO EXPOSE THIS SHAM OF A COMPANY ! I have had promises of a call back from managers and it doesn't happen. My worst fear is that now the post office is privatly run are UK mail going to get involved as this could bring the country down ! So far 7 days and counting !

UK Mail is absolutely horrific.
Absolutely shoddy firm. I will NEVER use them again. Rubbish company.

Yep agree with all these people. Utter rubbish, I waited by the door for a delivery due to come between 4.45 and 6.00pm as agreed on the phone with their rep, it didnt come. Next day I was told that he had been there, it was on their records. Their self employed driver had just fibbed and put a report to say he had come. In the end I drove 40 mile round trip to pick it up from their depot as I didn't trust a single one of their staff to tell the truth. Waste of 2 days and my money.

I agree. When my delivery had not appeared 10 days after ordering, I rang " customer services" to find out where it was. I was told it had gone back to the depot because delivery had been attempted three times and that a card had been left on each occasion. I had been working at home on all of the dates of the supposed attempts, sitting at a table by a window overlooking the front path. Nobody had attempted to deliver a parcel and no cards were left. The person on the phone said that the parcel was at the Slough depot and that I could pick it up, if I got there by 8 pm. This was on 14/01/14. I arrived, after a fifty minute drive, to be told the parcel was in Preston. I was told the parcel would be back at Slough at midnight. I do not know who told Preston that the thing had to be sent to Slough. I was then told that my parcel would be delivered today. It is 9 pm and I have been in all day. It has not been delivered. I confidently predict that when I ring up, I will be told that the driver tried to deliver and left a card ( he didn't ), necessitating another trip to Slough so that I can do his job for him while he is swilling beer or doing whatever it is he is doing instead? NEVER EVER USE THIS COMPANY!

Use a different service. i ordered a package using next day delivery and was told the day of the delivery. that my parcel had missed it connecting vehicle asif the parcel had its own set of legs and wondered off. rather than blame there over sight or laziness they would rather blame the package for missing its lift? no reasonable explanation was given nore refund. these people have no customer service skills or reliability! DO NOT USE !

i advise anyone to use a different service. i ordered a package using next day delivery and was told the day of the delivery. that my parcel had missed it connecting vehicle asif the parcel had its own set of legs and wondered off. rather than blame there over sight or laziness they would rather blame the package for missing its lift? no reasonable explanation was given nore refund. these people have no customer service skills or reliability! DO NOT USE !

Couldn't agree more - see www.ukmailarerubbish.com

I recently bought a new phone through T-Mobile (EE), new contract along with a shiny new i-phone 5, well I say shiny as I'm yet to see it. T-mobile were on the ball with e-mails and follow up calls before delivery, and I was told by them, "Were glad to tell you your new phone will be with you tomorrow - Enjoy!".

That was when all the lying from UK Mail started. The delivery driver 'attempted' delivery sometime when I was waiting to go to work, so never moved out of the house while constantly 'window watching'. No knock on the door and No delivery card.? After I couldn't wait any longer, I made a call to the depot to see how far from delivery he was to be told he'd tried an hour and half earlier - Complete and utter lies! I'd mentioned there was no card left, to be told "He left it in the 'gated' area", that I don't have!

After many calls in between work that night, I managed to rebook delivery for Monday 17th Feb, between 08.30 - 12.30. That's when after checking the tracker this morning, my parcel wasn't showing on their delivery for today - surly a mistake on the tracker, as I'd sorted this all out after Fridays ### up...? After yet another call, I was told "Unfortunately, you are on the schedule, but your parcel is still here and all the vans have left"... After all that, he re booked now for tomorrow and had to update the details i'd updated on Friday.

No communication between staff, blatant lies being told to everyone - If tomorrow doesn't go to plan, T-Mobile are going to lose a 2 year deal!

please...if you are a company using or thinking of using uk mail, DON'T. This mickey mouse firm will lose your credibility through no fault of your own . As a customer who uses various companies to puchase goods from, I now have to check on who they use as a courier before checking whether to buy or not . I believe uk mail think we enjoy sitting waiting for our goods to arrive to the extent our fingernails and hair have grown a metre and we are all aggraphobics frightened of leaving our houses. If you are a company using uk mail, please advise your customers to state which future year or decade you would like the goods to be delivered, this includes 1 day delivery! To there credit there must be someone in charge with a sense of humour believing taking the piss out of us mere mortals is funny.

I was to recive a parcel on 10th June 2014 and got a message from Ukmail saying ` your parcel will be delivered between 20:22-21:22, so i stayed in my apartment from 18:00 all night. Never got a buz from the door bell as you have to ring. Next morning I went to the letter box and seen a WE'RE SORRY WE MISSED YOU card. I though that funny i never got a call, no-one came. So i tried to type in the card ref and postcode into the website the next day of 11th June.

It said no results so i emailed them. Then i got a message saying your order will be delived between 15:45-16:45 so i though ok their re-delivering it. I waited in from 3-5.30 they never came! I checked the mail box today and nothing there. I could not ring them as 0845 number i cannot use on my phone, its too far to travel to the nearset depot. I'm very confused and fustraited. I need my parcel today.

I work for ukmail and these comments are harsh...

Although we deliver your items, we can only call, text, redeliver etc, if the senders allow us.

We have certain contracts.

Ukmail have a 99% pass rate for all deliveries.

They are not that bad.

ETA's of 4 hours or the new 1 hour windows are ESTIMATED TIME OF ARRIVAL.

it would have been booked by the SENDERS on a all day service.

Thanks

Awaiting in all day for package to arrive. Was told I needed photo ID for then to give me my package. My passport is 6 years into its 10 and I look no different. The driver was rude and abusive towards me arguing that I was not the person in photo. Refused to give package and walked away shouting. Terrible service. Will refuse any package from them from no on.

I started to use UK mail after hearing good reports and the fact that they less expensive than the company I was using at the time. What a mistake that was! I only used them for 7 days and they managed to lose a parcel completely and were late by 4 days delivering several more parcels. I have asked for compensation that has fallen on deaf ears. They had the audacity to take money from my bank account by means of direct debit which I had cancelled, I have been promised a credit which has never materialised! I have lost at least 2 customers and have upset several more because of their incompetence. I urge you not to use this company and pas this on to all your contacts.

So I've just rang up to rearrange a delivery which cannot be done as it is the sender that has to organise this...ok yes a backwards policy and completely random as everyother delivery company is more than happy to rearrange times but this is not the main complaint.

The primary problem is every singe excuse the customer services use to fob off customers. one example is enough- mid phone call when i was informed that redelivery times simply do not exist I asked the advisor to wait on the phone so that i could phone my partner and see if we could make sure someone could be in all day. She then promptly told me that i could not do that as their own phone systems cut customers off after a couple of minutes so they can get through all of their calls! Well i have 2 issues with this- firstly if they just cut off calls so that other customers are not waiting in a que why oh why did it take me 35mins to get through when i was told at the beginning of the call that i was 8th in the que! IF U CANNOT GET THROUGH ALL YOUR CALLS EMPLOY MORE STAFF DONT JUST CUT PEOPLE OFF.

And secondly- my friend runs an electronics business and she is looking for a delivery service- she will be paying about 50k a year in delivery costs...however uk mail have just lost out of that 50k because i am now going to warn her that she will probably be cut off during her call setting up her service with them as uk mail dont actually value their customers they just want a big board in their call centres saying all calls answered within target time. I have worked in call centres for years and i have never heard so much gumph in my life. i would get a formal written warning if i cut off a customer saying that our system does it automatically. the only time i am allowed to cut off a call is if a customer has sworn at me 3 times...something i wish i had just done to that idiot then!