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What else can I say but... I got scammed from this company! This company, somehow, is "slipping through the cracks" on frauding Americans! I ordered a DVD set September 13, 2007, and when I finally received the package on November 8, 2007, instead of the DVD's, there were magazines used as a "filler"! I singed for the package and opened it in front of my mailman, and he laughed and said "You just got scammed!" I used the "live-chat" they offer and I'm still not really sure if they even work for the Ultimate DVD shop. I even tried the phone number, and no one ever called me back! What I was told, was that I will be refunded my money in 6-12 days, but NOT including the shipping. So, I guess this is how they make their money... off of shipping costs! If you're reading this... please use this as a warning... DO NOT ORDER FROM THEM! This has been nothing but a headache, and I'm still not sure if I'll ever see my money again!
I ordered the complete Keanan and kel series from that DVD shop and that was 5 months ago and after 5 months of complaining by sending emails and trying to call, still I have no been refunded. What do we do? I want my money back. Why I tried to email them again, their site doesn’t even exist anymore, will I ever get my money back?
Paid for all season of Living Single in December of 2007. I never received my product.
Ultimate DVD Shop: A BIG RIP-OFF
Before you order from anyone on the internet, google them first to see if their are any complaints. I ordered New York Undercover, the complete TV series. My bank card was charged and then the number of e-mails telling me about a back order. When I e-mailed a rep, I got a bunch of apologies and saying my order would ship in two weeks. Finally, since I live in Florida, I contacted the Office of Agriculture and Consumer Services. I received another e-mail stating my account had not been charged (they put the $$ back) and said my account would be charged when the items would ship. No items as of yet, I am happy I got my $$ back but I was looking forward to the DVD series, I will wait for it to legitmately come out through Barnes & Nobles or Amazon next time around. DO NOT BE SILENT, complain to your local consumer agency, that is how scam artists get shut down!
You need to go through your bank or credit card company to get your money back. DO NOT continue to contact Ultimate DVD shop. I ordered a DVD from there on Dec. 14, and I just got my refund back from the bank yesterday (April 20). So it could take a while, but you are wasting your time if you continue to try to contact the company.
I also got scammed back in Dec 2007, and could never reach a live person. If anyone knows how I can go about getting my money back, please let me know. I want these criminals behind bars.
I also ordered dvds from ultimatedvdshop and was charged my credit card. I tried calling their number, I also sent emails cancelling my order and then called my credit card company to dispute the charge. They said that I wasn't responsible for the charges and they would dispute the charge. I thought everything was ok after that. PLEASE READ THIS! A COUPLE OF MONTHS LATER I NOTICED THAT SOMEONE ORDERED $1700 DOLLARS WORTH OF MERCHANDISE ON MY CREDIT CARD. THE PERSON ENDED UP GETTING MY CREDIT CARD INFORMATION FROM THE INTERNET. THEY ONLY HAVE THE INFORMATION FROM THE CREDIT CARD I USED FOR ORDERING THE DVDS. THAT IS THE ONLY THING I CAN COME UP WITH. I THINK THIS COMPANY IS A FRAUD AND THEY SELL YOUR INFORMATION OR USE THE INFORMATION FOR CREDIT CARD FRAUD. PLEASE, PLEASE, PLEASE BE VERY CAREFUL. WE ARE IN THE PROCESS OF CREDIT CARD FRAUD, AND WE HAVE THE POLICE INVOLVED. HOPEFULLY WE CAN MAKE SOME PROGRESS AND HOPEFULLY THIS WON'T HAPPEN TO ANYMORE PEOPLE.
I know how you feel. although I only lost about $20. I just chalked it up to inexpierence shopping online. I did recieve part of my JAG collection, although I had some Adam 12 mixed with it on some of the discs and the fact that the discs were burnt using a standard dvd burner and label maker I assumed that I was the only one screwed by them. Sorry folks but I'm in the same boat. Hope you have better luck than I did.
Hey I got scammed! I ordered some dvds December 4, 2007, first they said that they were lost and that they would track them and I would get a new order within 6 to 12 bussiness days! Never Happened! I still called and talked to them and they said that ths matter would be priorety! NEVER HAPPENED! When I tried to call today there number has been changed! If anyone knows how we can get these people, please let me know! THanks