Uniplaces
Reviews and Complaints

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Estimados,
Me pongo en contacto con ustedes porque estoy teniendo problemas con los dueños de mi apartamento de alquiler.
Contrate el apartamento en formato "studio" por la plataforma de uniplaces, apartamento situado en zona del ayuntamiento, en valencia, para poder reservarlo debía ya realizar el pago del primer mes de renta equivalente a 800 euros más los costos de gestión de dicha plataforma con la modalidad de política de cancelación como reintegro total a 60 días del ingreso, reintegro del 50% a 30 días del ingreso y luego ya cancelar sin posibilidad de reintegro alguno.
He ingresado al apartamento el día 1 de marzo de este año, y un día antes, el 28 de febrero, yo encontrándome en viaje hacia aquí, los dueños me envían un contrato al que no hago a tiempo a leer si no hasta cuando llego al apartamento.
En primera instancia apartamento que la plataforma vende como "propiedad entera" y al abrir la puerta principal resultó que había dentro como 10 puertas más, entonces más allá de que el mío es un studio con cocina y baño, no deja de ser un piso compartido sin yo saberlo previamente; por erronea informacion brindada en la pagina web de uniplaces.
Dentro del contrato se encontraba información que la plataforma no detallaba, como por ejemplo que tanto el check in como el check out tienen costos de entre 30 y 45 euros extras, que dentro hay cámaras vigilando, y lo de mayor importancia para mi, que el depósito de renta que yo le daba en mano en efectivo en euros en ese momento a la dueña me serían devueltos al cabo de al menos dos meses de mi retirada y por transferencia bancaria (según ella esto es legal acá en españa).
Por supuesto que en su momento le dije a la dueña que de esto último no estaba de acuerdo, lo que respondió que podríamos conversar luego porque en ese momento debería irse (estaba por empezar una mascletá yo sin siquiera saber que era eso). Me vi obligada en ese momento por ella y la situación a firmar eso si no perdería 800 euros correspondientes al primer mes de renta mas la comision de la plataforma y además no tendría a donde ir.
Con la dueña nunca más tuve la posibilidad de conversar. Si no que hasta que ella se puso de nuevo en contacto conmigo para decirme 5 días antes del pago del próximo mes de renta que cambiaba la modalidad de la misma, ya no sería por transferencia, si no que de efectivo. Le expliqué que eso me llevaría a mi más gastos de lo previsto, pues contaba con el dinero en mi caja de ahorro para ser transferido y con este cambio me veía perjudicada al tener que realizar varias extracciones para obtener el monto necesario cobrándome el banco a mi demasiados impuestos (al rededor de 5 euros) por cada extracción. Entonces si en este caso podríamos conversar sobre lo pendiente desde el ingreso con respecto a la devolución de la fianza, si podía hacerlo en mi mano en efectivo a mi check out. Todo mediante mensajes de whatsapp respondiéndome de manera reitera que iba a iniciarme acciones legales porque firme un contrato y tengo que cumplirlo y es legal en toda españa esa manera de devolución de la fianza.
Su marido quien vino a cobrarme el alquiler me dijo que la plataforma uniplaces esta al tanto de que ellos cobran check in y check out pero no mencionó nada respecto al resto. De todas formas la plataforma no dice que existe dicho cobro, asi que alguien me esta mintiendo con la informacion o alguien esta equivocado o el error tiene que estar en algun lado.
Si la plataforma esta al tanto de que existe tal contrato que los dueños enviar y todo lo que detallan en el y la plataforma no lo vuelca, la plataforma esta en falta claramente y grave, ahora si la plataforma no esta al tanto de esto, y del problema con el que me encuentro le pido por favor que me ayuden de algun modo y se resuelva esto.
Sinceramente lo único que quiero es que me devuelva mi fianza (800 euros), plata que le di en mano de mis ahorros con un cambio a 30 pesos estando hoy en casi a 50, y no a modo de transferencia que recibiré en pesos y no sé ni cuándo.
No se que hacer ni a quien recurrir, con la dueña los dueños no puedo tener diálogo alguno sin que amenace con iniciarme acciones legales en reiteradas oportunidades y de denuncias sin razon a la policia.
Me siento defraudada y engañada.
Muchas gracias

We offered out apartment to rent in Uniplaces, The tenant paid the first rent to Uniplaces on 16th of August and moved in by day 20. As they have promised we should have received the rent (which more than half of it will be deduced by them as commission fee) 2 days after the move in date but is 29th and we still didn't receive the first rent from Uniplaces and if it takes more time we need to ask the tenant to leave.

We (me and my roomate) booked apartment in Via Novoli 64 in Florence from May 1 to July 15. And the lady (Rosalba) who rented us asked us to 640 euros as deposit before last week of April and we did it as she asked. Then after we came here in Florence, she again asked another 200 euros as well for deposit. We gave. Now its time for us to return to Paris. And we had negotiated with her to meet us for calcualtions of bills and return the money by 12 of July and she said yes. But there was no postitive responses from her in 12 of July and we continously asked her to come to calculate the bills and return our money. She came in the evening in 13 of July and charged us 580 euros as utilities bills for just 2 and half months. To be fact, we came here in May 15 and we are going back to Paris tomorrow evening. And also, there was no any ac and we also never used the microwave oven. And also, by June 2, another Iranian man also moved in to the apartment. So, I think the bills that she had charged us is unfair. What can I do? I think I have to go to police tomorrow morning. Actually I went nearby police station and they told us that we have to go to another police station to make complaint. And as it was already 10 pm in the evening, we returned to our room.

I reserved an apartment in Lisbon for my son for six weeks starting in mid-October. The first landlady put him in an different apartment than was reserved. She came up with all kinds of excuses and lies for why she didn't put him in the right apartment.

She eventually admitted to overbooking and said she would move him to the correct apartment when the people in the apartment he reserved left which was two days after he arrived. Then she simply cancelled his reservation altogether kicking him out of the apartment she had put him in.

Uniplaces pretended to help out and placed him in another apartment immediately stating the apartment would cost the same. However, they didn't disclose that the apartment they moved him to was only rented by the month so they charged him two months rent - October and November - which meant the apartment ended up being 50% more than the original apartment.

Avoid booking with Uniplaces.

They don't honor their own policies and it's terrible.
Their website clearly states that if your booking is canceled within 24 hours, you won't pay any extra fees and will easily be refunded. It's not true. Don't believe what they say.
I did exactly the same thing - for one important reason I had to cancel my booking in Italy, I did it within 24 hours and was absolutely sure there would be no problem. However, they didn't do anything at all and I called them to find out what was going on. They said they refuse to refund, but along with that provided no obvious reasons. I am out of money because of them.
They are total scammers, you should stay away.

Me and my friend were moving to UK and wanted to rent a property. We found this website and were really impressed with all the good offers they had. We found an apartment which looked amazing and price was also nice. For us (poor students) that was a great deal so we contacted the landlord and paid for the rent. When we moved in we were shocked because apartment looked terrible! In was in a very poor condition, everything was dirty, furniture looked old and used, it was also smelly. Bathroom and kitchen was full of roaches and other small insects. Well in a few words - that place was a disaster. We tried to get a refund via Uniplaces, but they said that was not their responsibility. They never helped us. And of course landlord was just a scammer who kept all of our money. Uniplaces is even terrible than the guy who scammed us!

Don’t try the website www.uniplaces.com. I rented room through the company, but after couple of weeks it turned out that the company misled me and the landlord as well. They charged us both and no one warned us about it. We found out about it accidently and asked to return the wasted money, but the rep simply vanished and impossible to find him. He is total scammer and thief.