United HealthCare Services review: Ucard benefits owed 1

This is just the latest in a long series of horrible customer service from UHC and their inability to provide even simple solutions to easy problems. The latest dysfunctional buffoonery out of uhc is as follows. They sent me a letter a couple days ago saying that even though they discontinued my coverage because I moved... I still have benefits on my rewards account that I can use up until January 31st of 2025. The letter instructs me to call a particular phone number to get a new U card so that I can span my rewards credits. When I call this number they block me because I'm not an active member any more. Appears to be no way to get through to a human representative. The computer blocks me I have tried five different phone numbers for United Healthcare and nobody can help me. Tried to get through several websites of theirs and again I am blocked because I am no longer an active member. Once again it appears that UH C's left hand doesn't know what its right hand is doing. Send me a letter with instructions that are dysfunctional. They are totally in incompetent sending out letters that have misleading and incorrect instructions. Their procedures and customer service methods are ridiculous and dysfunctional.