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In the t's & c's it states
our agreement with us runs for 12 months from the date paid, unless other terms have been put in place. You may on the 11th month serve us with 45-30 days written notice to cancel your account - should we not receive your cancellation notice your agreement will be automatically renewed on the same contractual terms. Unitel Direct at any time are given the right to terminate your agreement with us (us being the company Unitel Direct at any time without notice.
I had paid for several services, so listed each one with the dates they were last paid and the 40 - 35 day cancellation windows
I submitted the first one on 8/5/24 (11th month), the invoice had been paid on 12/6/23, I calculated this to be day 36 that was within the the 40 - 35 day window (13.5.23 - 3.5.24)
But we have now been told that our termination email was invalid, as the original date when the agreement was made was 2.6.2020
We have ben threatened with debt recovery and it's consequences
I am in the process of trying to identify where we stand legally but I feel that our lack of internet skills has been taken advantage of
Desired outcome: I would like them to accept that we have cancelled within the cancellation window referred to in the t's & c's and not pay anything further
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Throughout the complaints on here (and there are a lot of them) this is a common theme. It's an unfair requirement a) to enforce a 12 month minimum contract length when essentially the work they do is done in a couple of hours (at most) and the quality is reflected in it. b) to expect people and firms to comply with your four week window for cancellation.