Unlock.com
Reviews and Complaints

Unlock Technologies offers a revolutionary way for homeowners to access their home equity without the burden of loans or monthly payments. The process is streamlined and efficient, providing clear communication and guidance at every step. Customers have praised the professionalism and friendliness of the Unlock team, highlighting the ease of the application process and the quick funding timeline. With Unlock, homeowners can achieve their financial goals with peace of mind and confidence. If you're looking to tap into your home equity responsibly and effectively, Unlock Technologies is a top choice.

The paperwork process was very smooth. The representative was attentive. Everything went smoothly.

Unlock provided excellent, highly efficient service, and caring, patient professionals. Ffaaaaantastic!

Very detailed oriented company and pleasant people to work with. I would recommend Ulock to all my friends.

Very straightforward dealing accurate in time frame of 40 days closing. Thanks to efficiency of my contact person.

I want to express my gratitude to the individuals whose names are omitted. They provided excellent assistance and showed great expertise. They were very efficient in completing tasks quickly.

It only took three weeks from the start of the application to receive the funding. Unlocks was fantastic throughout the entire process. I am very grateful for their assistance!

They were soooo easy to work with and they is just what I was looking for to access some of my equity and NOT have to pay monthly payments!Thank you for your support!

Refinancing in general can be a time-consuming process. Since the "unlock" concept is somewhat new, there is always some apprehension. Our loan representative did an excellent job and was very patient.

The staff at *** is very polite and professional. They took the time to explain the entire process to me in detail, making it easy to understand. I appreciate everything they have done for me, and I look forward to continuing to work with them in the future. Thank you.

Unlock was able to help me when traditional banks for home equity lines of credit (HELOC) were not available. They made the process so smooth that I am very satisfied. My assigned manager, whose name I cannot recall, helped me understand my assignments and was always available to answer all of my questions. When she was not available, another agent named [Agent's Name] would answer, and then my assigned manager would follow up the next day. Is Unlock trustworthy? Absolutely, 500% yes!

Hello Unlock Team,

I wanted to express my gratitude for the assistance provided by your team member and her team at Unlock. This past year has been quite challenging, but luckily we stumbled upon their services. Through email and phone conversations, I explained our goal of making significant repairs to our home. Your team member took the time to understand our situation and offered a potential solution by investing in the equity of our home. She provided detailed information about the program and patiently addressed all of my inquiries. I found her to be highly professional, kind, and attentive.

Throughout the entire investment process, the team at Unlock displayed a high level of professionalism. I am pleased to give your team member and her team a perfect score of 10 out of 10. They were truly great to work with. I encourage others to give them a chance, as they may be able to assist you if it is feasible. However, it is important to be honest and transparent in your dealings with them.

Thank you once again for your outstanding service.

Sincerely,
[Your Name]

Unlock is a new player in the market for this year, offering a unique loan concept that is particularly beneficial for individuals like us who have excellent credit scores, a good income (although not necessary), and a high percentage of equity in our home. However, being self-employed made it difficult for us to get approved for a traditional mortgage, regardless of our efforts. This loan product may not be suitable for everyone, but if you have less than three years of business experience and lack two years of company tax returns, it's worth considering. One of the main advantages of this loan is that there are no monthly payments, so your income is not a significant factor. This was the main obstacle we faced when trying to refinance our home. We even attempted to apply for a "no income verification loan," but unfortunately, we were turned down. We were on the verge of giving up on our home improvement plans for our 30-year-old house when I decided to take a chance and give Unlock a try. Our investment officer, who goes by the name ***, was unlike the others we had encountered. He was kind, professional, and provided a thorough explanation of the product. He assured us that our experience would be different, and he was right. From the application process to receiving the funds, it took less than two weeks. Although this may not be the typical timeframe, it is possible under the right circumstances. If you have a unique financial situation, I recommend checking out this new product that could potentially help you. My husband and I highly recommend Unlock for their accuracy, speed, and excellent customer service. We were tired of dealing with traditional banks and decided to embrace this innovative solution. While this product may not be suitable for everyone, it worked for us, and we wanted to share our positive experience. The cost of the product depends on the future appraised value, so it can vary from a loss to a high price. However, the investment contract we signed was straightforward, so we felt confident moving forward. We would like to express our gratitude to *** for taking such good care of us. We highly recommend their professional services to everyone.

Unlock is my current home equity lender. My house was severely damaged by hurricane *** in September, making it uninhabitable. My flood insurance company issued a deposit check that needed to be endorsed by Unlock. Unfortunately, the check was not properly endorsed, and my bank refused to deposit it. I contacted my bank and asked them to explain the necessary steps to Unlock. I sent the check back to Unlock, but I have not received a properly endorsed check or any communication regarding the matter. This situation has depleted my personal savings, and I urgently need the funds to continue rebuilding my home. I returned the check to Unlock on 11/21/2022, and as of today (12/2/2022), I have not received a properly endorsed check or any explanation from Unlock.

We contacted Unlock approximately 10 weeks ago to discuss our financial situation. They advised us that they could proceed, but I would need to remove myself from the title of the home. I agreed to this condition. Unlock ordered an appraisal and requested that we remove the existing Aven Credit Card line from our title, even though it had never been used. We complied with their request. However, the appraisal came back with a low value of $495K, which I disputed. Unlock agreed that the value should be higher and informed me that a second appraisal would be requested. Unfortunately, three weeks passed without any communication from our contact at Unlock. I sent emails, left messages, and spoke with other representatives at Unlock, but I never received a call from a manager as I had requested. I was given a timeframe of one week for the completion of the second appraisal, but three weeks later, I discovered that the original appraisal company had agreed with the first appraisal, only raising it by $5K. Therefore, no independent second appraisal had been conducted yet. A second appraisal was then requested, and this time the value came in at $545K. I received an email from Hoz instructing me to remove myself from the title, which I promptly did. However, they later informed me that they needed to check my credit because I was still on the note. This issue had been discussed at the very beginning, so it was frustrating to encounter this problem now. After 10 weeks of being misled, they ultimately denied our request. They wasted our time, provided us with incorrect information, and now we have nothing. We also had to spend money to go through this process. It is clear that they do not care about their customers. Thank you for the deception. I strongly advise against doing business with this company, as they clearly lack competence. I believe they may be colluding with the appraisal company to issue low appraised values.

I wanted to obtain a loan using the equity in my home, and I discovered Unlock online. I submitted my loan application and was eventually approved after a few weeks. Unlock partners with Value Net to conduct what they call a hybrid appraisal. The appraisal was completed, and it revealed that the value of our home was approximately $80,000 less than any other home in our subdivision. Upon reviewing the appraisal, I noticed several errors, such as incorrect square footage and pictures of the wrong house, among other mistakes. I reached out to Unlock to request a second appraisal, even offering to pay for a legitimate one ourselves, but our request was denied. Unlock exclusively works with Value Net, which I believe should be deemed illegal since the same company conducts the appraisal every time. This creates a relationship between the two companies that aims to maximize profits by undervaluing properties. I have come across a few complaints online from other individuals who have used Unlock and Value Net, and they express similar concerns. Due to the low appraisal, Unlock has made a significant profit on the day of signing. My second complaint pertains to the closing company that held our funds for several days after signing. Despite numerous calls and emails to Unlock, no action was taken to rectify the situation. It was only after I posted a review on ComplaintsBoard.com that Unlock finally prompted the closing company to wire the funds. I would also like to express my belief that these types of loans, which allow access to home equity without a proper qualification process, may lead many low-income families to lose their homes in the long run. These companies specifically target individuals who do not meet the income requirements or other factors necessary for a home equity line of credit (HELOC) or refinancing. In my opinion, these predatory loans have the potential to cause a housing market crash. I intend to file a complaint with the attorney general regarding this matter.