this company took forever to get back about cell phone replacement plan, and then promised to buy out the contract for the additional $89, but never sent the check, I had broke my screen on my cell phone, and had noticed there also was signal issues on my device, and filed a claim with upsie, to either get my device replaced or repaired. I took my phone to the repair shop that was authorized to do the repairs and the tech on site had said the screen was damaged as well as the camera assembly, and I noted thst based upon my knowledge of cell phone repairs that the said repairs wouldn't fix the signal issue on the device. They still proceeded forward and I received my device back with signal issues. And upon getting device diagnostic at a Samsung authorized location they noted the motherboard was thr issue, so upsie had told me that all that was left of my contract amount was $89, and that a check would be mailed to me, it's now been 6 weeks with still no check or reply to anything at all as far as email and phone contact attempted, company is going against what they promised.
Desired outcome: $89 buy out check sent,