Infinity Insurance reviews and complaints 1
View all 98 complaints
Replied
Infinity Insurance - car/rental coverage insurance
My car ran hot and broke down on the exit of Old 41 in Marietta, GA. I checked on it the next day and tried to drive it and notice the tag was missing. The next day the whole car was missing. I filed a legitimate police report and claim. Being black Infinity and Kemper hired a Detective who unlawfully, racially profiled and wrongly accused me and my son. I paid for full coverage and rental and Infinity/Kemper cancelled and stop paying my rental coverage and my bank card on file was charged and severely overdrafted my account. Infinity Insurance/Kemper did not have a legitimate reason to deny coverage other than racial discrimination and racial profiling. My Civil Rights were violated and a discrimination complaint is what I also want to file based on negligence. I am black and tired of being treated this way!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us with your concerns. We are terribly sorry to hear about your negative feelings towards the company. We can assure you this is certainly not the manner in which we conduct business. In order to review and assist with your claim status or outcome, please send us an email to mobile.inquiries@ipacc.com with your claim/policy number and phone number and we will have your adjuster contact you with an update. We look forward to your response. Have a great day.
-Sarinah, CS Consultant
Latest Infinity Insurance Reviews
Unacceptable amount of time without a vehicle, been in the shop for almost 5 months This company not paying for the damages caused to my vehicle while I been paying my insurance on time every month. Hold on the phone Chevy tahoe insurance claim repairs non-payment of refundGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!