Zaxby's reviews and complaints 1
View all 396 complaintsZaxby's - complaining about zaxby sauce
ordered a nibbler meal and exchanged the fries for onion rings. when i got the onion rings i din't get the zaxby sauce with it. they said when you change something the sauce doesn't come with it which is stupid! the fries and onion rings are the same price. the sauce is part of the onion rings . the girl that was helping us was rude acting and i am not satified at all! I called in and talked to a lady she took all information down. Haven't heard from anyone yet. I told her i wanted someone to call me or email me and let me know the rules and policies of zaxbys i asked her and she said she did't know the policies of zaxbys . then what good is she. she didn't make this use to be customer happy at all. I have read complaints from others and they said no one will call back. i don't need zaxbys there is a chick fil a acroos the street and you are treated a whole lot better there!
The complaint has been investigated and resolved to the customer’s satisfaction.
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First of all, a Nibbler meal doesnt come with a Zax sauce. You have to order an extra one for .25. Second of all, Onion Rings from Zaxby's comes with Zestable sauce. Unfortunately, this complaint is invalid and needs to be removed. When you replace fries for onion rings, it doesn't come with a sauce.