Zaxby's
Reviews and Complaints

As someone who appreciates a good chicken meal, I've had mixed experiences at Zaxby's. While some visits left me satisfied with hot and crispy fries and great service, others were disappointing. On one occasion, the food was cold, the fries lacked flavor, and the chicken wings were bland. The inconsistency in quality and service makes it hard to rely on Zaxby's for a consistently enjoyable dining experience. If you're in the mood for chicken, it might be worth giving them a try, but be prepared for potential ups and downs.

My code was OT92WBTMJXTCF7D

I ordered my food through the drive thru due to the fact that I was on my way home from an Urgent Care facility and was in my pajamas. My husband called me on my cell phone and asked if I could stop at Zaxby’s and get dinner. I really did not want to, but he was also sick at home. He asked to get 2 Big Zax Snack Meal with Ranch Dipping Sauce, a strawberry Dr Pepper, Diet Coke and Cheddar Bites. While I was waiting in line, my husband called me and stated to not get the drinks or the appetizer. When I got to the Cashier, she advised me that it was going to be a certain amount, and I kindly advised her that I did not want to get the drinks or the appetizer. She gave me this extreme Sigh and slammed the drive thru window. She came back and said it was the same amount, and I kindly advised her that she did not take off the drinks or the appetizer. She got mad again. She reopened the window and gave me the correct amt to pay. I kindly handed her my gift card. When she reopened the window, she tossed me my food, which fell on the floor, she threw me my gift card and receipt at me and I noticed that instead of giving me the Ranch Sauce, they gave me Zax Sauce instead. I told her that they gave me the incorrect sauce, and I literally thought that she was going to blow a gasket. The cashier did not have a name tag on. All I know is she was an African American lady, probably a teenager. I asked to speak to the manager, and she stated that he was not available. I got home and the chicken fingers were cold, someone put too much seasoning salt on the fries and my H/I were eating the salt rather than the fries and the toast was totally black and disgusting. We ended up having throw it away. I immediately called the restaurant and a lady answered the phone and asked me if I was placing an order for pick up, and I stated No. I told her that I needed to speak with the manager. She asked me to hold while she transferred me over. Unfortunately, I got D/C and I had to call back 2 more times still getting D/C. I was so sick that I told my husband that I would have to call back or send a Written Review. My H/I had the Flu, and we stayed in bed all day Friday. I tried to go onto

myzaxbysfeedback.com this morning, and I never could get a Validation Code. I use to work in the restaurant industry, and there was not a current grade report. Not only was this cashier was rude but she mumbled underneath her breath and calling me a “[censored].” I did not do anything wrong to be talked to like that. It is extremely disrespectful and unprofessional. I hope that you will look into this matter and refund my H/I $14.82. You can reach us at [protected]. Our address to send our refund to Harold Braswell, 1522 Maplewood Court, Woodstock 30189.

I'm reviewing the Walterboro, SC location. This location is close to my place of employment, and it has went down hill over the past 6-8 months. The place is dirty. The floor is nasty. The tables are nasty. The sidewalk is black from grease. The exterior has not been cleaned in awhile. The drink machine is gross. The food is burnt. Burnt toast. Burnt egg rolls. The salad is missing half the ingredients because the "prep" people didn't come in. So I'm paying full price for a salad that is missing cucumbers, tomatoes, and burnt toast. I have noticed there has been a big turn over in employees, and obviously no one cares at this point. People at my job all say the same thing. It's a bad experience. Only thing keeping the numbers up at this location is it's right off I-95 and tourist don't know until they are already in there. It's bad now. I don't complain, but someone needs to tighten up this location.

4/23/23 6:09 pm
Order # 4998
I ordered a Garden house salad, 5 wings Whimpy, and 5 Wings Teriyaki from Zaxby's. I also asked for fried Pickles. However, I had to place the order four times because the ladies taking my order were laughing and not paying attention. When the lady finally took my order, she made a remark that I didn't appreciate. She said that this one didn't give a damn. I let her know that I heard her and that she shouldn't be talking about the customer like that. I didn't give a damn what she thought.

When I drove around to the window, I saw a sign that said Peach Tea for $1.00. I asked the lady if they had any left, but she said they were out. I paid for my order and asked where my fried Pickles were. The lady replied, "Oh, you wanted fried Pickles?" I told her that I had ordered them four times and that if they hadn't been laughing, maybe they would have heard me. The lady replied, "Well, you will have to wait for them to cook." I decided to pass on the fried Pickles.

When I got home with my food, I was disappointed. The wings were either overcooked or had been cooked for a while. They were dry and hard. Both orders were cold. The salad was okay, but instead of a garden, they still put fried chicken in it, which we had to pick out. Overall, I was very disappointed with my order from Zaxby's on Covington bypass. Ike Mathews is the manager, and I plan on calling Corporate tomorrow to let them know about my experience.

Me and my boy just hit up Zaxby's not too long ago and I was craving my all-time fave, the Zensation Zalad. But let me tell you, I was hella let down by my order. I'm so tired right now that I don't even have the energy to go back and complain, but I'm worried they might do something nasty to my next meal if I do. I've never had a bad experience at this joint before, but it's like they left my order sitting out for hours before giving it to me. I was hesitant at first, thinking maybe it was just the coleslaw that was cold, but nope - the whole thing was ice cold. The egg rolls were almost burnt on the bottom and looked like they'd been sitting there for ages. I'm so mad right now! I just wasted almost ten bucks and I'm never going back to the Schomburg Road spot in Columbus, Georgia again. I'll either drive across town or go hungry. This is some unprofessional BS. It's like they don't even care about their customers anymore. I already put my ranch dressing on my zalad, but I've got pics and proof of my purchase. I'm not looking for a handout, but y'all need to get your workers in check.

I used to love Zaxby's, but I have to say, my recent experience was disappointing. The chicken tenders were tiny, like something you'd give to a kid. And the fries were lukewarm, not hot at all. To make matters worse, they filled my cup with ice and hardly any drink, so it tasted watered down. I'm not impressed. It seems like they're charging more money for less food. Come on, Zaxby's, we notice these things!

I went to the Marietta location on S Marietta Pkwy SE. The address is 591 S Marietta Pkwy SE, Marietta, GA ***. I placed my order online and paid with my Visa credit card. The total came to $10.27, which included a Chicken Finger Plate, 4 Fingerz, toast, Zax Sauce, fries, slaw, and a small Diet Dr Pepper. I even added extra seasoning to my fries, but they still weren't very good.

When I arrived to pick up my order, it was ready at 2:40 PM, just like they said it would be. I didn't need to use my order number to pick it up. The pickup rack was in the dining room, and a friendly team member was there to help if I needed it.

Overall, I have to say I'm disappointed in Zaxby's. I used to love their food, but this experience left a bad taste in my mouth. I hope they can improve their quality and service in the future.

So, I just had a meal at Zaxby's and I have to say, I'm not sure if I can even write this review with all the salt I just consumed. But, I'll try my best to give you my honest opinion. Let's start with the toast. The toast was burnt black, cold, hard, and had so much salt on it that I thought I was eating salt with a side of toast instead of the other way around. I'm pretty sure I'm going to swell up like a balloon tonight. Oh boy!

Next up, the fries. The fries were also cold and hard, but the weird thing was that they had no salt on them at all. None. Zero. Zilch. They were completely void of seasoning and tasted like bare, undercooked fries. I'm not sure if they were from the night before or not, but they definitely weren't fresh.

Finally, the chicken strips. These were old, cold, shriveled up, and hard. They tasted like they had been sitting out for a while and were possibly beef jerky from a Slim Jim. I wouldn't be surprised if they were from the previous night.

Honestly, if I could give Zaxby's zero stars, I would. The only good thing about the meal was the sauce. And to think, I actually paid for this. Zaxby's has really gone downhill. I passed by a Chick-fil-A that was only a quarter mile away, but the line was wrapped around the building twice, so I decided to give Zaxby's a try. Big mistake.

If you're thinking about going to Zaxby's, I would avoid it at all costs. The drive-thru only had two cars in it, which should have been a warning sign. Save yourself the trouble and go somewhere else.

I recently visited Zaxby's after being away from civilization for the past decade in Alaska. I was excited to try out some fast food, but I was also a bit overwhelmed by the menu. Thankfully, I had a friend with me who wrote down exactly what they wanted so that I wouldn't mess up my order. However, even with the list, my order still ended up being completely wrong.

I had ordered a kid's meal with a grilled cheese sandwich and a Coke with no ice. Instead, I received a kid's meal with a diet Coke. I also ordered the wings and things combo with wimpy flavor and ranch sauce instead of Zach sauce. I also requested five extra chicken fingers with ranch sauce instead of Zach sauce and four extra ranch sauces. To top it off, I ordered a large peach tea, but I received an order of fries with no seasoning on any of my orders.

Despite the mix-up, I was impressed with the way the staff handled the situation. I called to inform them of the mistake, but I had already paid for what they had given me. However, the young gentleman named Frankie handled the situation very politely and gave me a complete new meal at no charge. This surprised and impressed me, and I am very appreciative of how well they took care of me.

I know that some people might just feel justified that the mistake was fixed, but I truly feel special and taken care of by the staff at Zaxby's. They went above and beyond to make sure that I was happy with my meal, and that means a lot to me. I highly recommend Zaxby's to anyone looking for a great fast food experience with excellent customer service.

I recently visited Zaxby's at 8334 Ikea Blvd in Charlotte, NC for dinner with my son. When I arrived, I noticed that many of the employees were not wearing their masks properly, with some of them wearing them on their chins. Some employees were also not focused on their work, instead dancing and joking around. Despite the lack of customers in the store, my order for a Fried House Salad and a Fried Cajun Club Meal took over 30 minutes to be completed.

At 6:37 pm, I placed my order and paid $18.81. I took pictures of the employees not wearing their masks correctly and the lack of customers in the store. At 7:06 pm, I was still waiting for my order and took a picture of my watch to verify the time. I approached the counter and asked for the General Manager's information. The store manager informed me that the General Manager's name is Danielle and that the salad would be ready in another 5 minutes.

At 7:18 pm, my order was finally completed, but it was incorrect. My son received the wrong sandwich, and I received the wrong salad with Buffalo chicken tenders, nuts, and the wrong dressing. Additionally, my son's fries were cold. Unfortunately, I could not wait any longer for the store to correct the order as we had an event to attend at 7:30 pm.

Overall, my experience at Zaxby's was disappointing. The lack of attention from the employees, incorrect order, and cold fries left a bad taste in my mouth. I hope that the management team at this location can improve their service and ensure that their employees are following proper safety protocols.

Zaxbys West Melbourne Fl
4325 W New Have Ave

I gotta say, Zaxbys West Melbourne is the bomb diggity! I've seen some haters out there giving Zaxbys a bad rap, but I've had some pretty gnarly experiences at other Zaxbys locations myself. It's way easier to complain than to give props, ya know? But let me tell you, this spot is the real deal.

The folks working there are super chill and the dining room is always looking fresh. I've had a few hiccups with my orders, but the managers are always on it and make things right, no sweat. I've run into a couple of cashiers who were a little snippy, but it seems like they've been weeded out, so that's a good thing.

I gotta give a shoutout to the managers, too. They're all super friendly and helpful. I even found out from one of them that the owner is Matt Strickland, who owns a bunch of other Zaxbys joints. I can't remember all of them, but I know he's got spots in St Augustine US1, Viera, Palatka, West Melbourne, and Waycross GA. If I'm ever in any of those places, I know I'll be in good hands.

And hey, let's all remember to be cool to the folks working in fast food joints. It might seem like an easy gig, but it can be a real grind dealing with rude customers, short staffing, and tough managers. You never know what someone's dealing with, so if you have a bad experience, don't take it out on all of Zaxbys. This spot in West Melbourne is the real deal, though, so give it a shot!

So, I went to Zaxby's for the first time today and I gotta say, it was not a good experience. I went to the Ringgold location and the girl at the window, Kristen, messed up my order. I didn't realize until I had already driven away and had to turn around because of all the road construction. When I got back, there were 8 cars in line and I had already waited 17 minutes when there were only two cars in front of me. I decided to pull over and go to the window since you can't go inside anymore.

Kristen admitted to substituting my coke for a diet coke without telling me because they were out of regular coke. I asked for a refund for the soda and waited almost 10 minutes for it. I told her my food was getting cold and asked if I could get new food. She said I would get a refund if I gave her the food back. I went to get the food and a truck pulled up, so I knocked on the door to give her my food. She ignored me, so I called on my cell phone and she still ignored me. I had to wait until I could get back to the window to give her my food.

After that, I had to wait another 10 minutes or so. Someone else came up and gave me cash instead of crediting my card. I asked to speak to a manager and had to wait another 7 or 8 minutes for Kristen to come back and tell me she was the manager. I asked for her manager's number and had to wait another 5 or 6 minutes for her to give me a receipt and argue with me about my order. She said I ordered a diet coke, but she had just admitted to substituting it earlier. She refused to give me contact info for her manager and just told me to leave a survey.

Overall, it was a frustrating experience and I don't think I'll be going back to Zaxby's anytime soon. The service was slow and the staff didn't seem to care about getting my order right. I hope they can improve their service in the future.

I've been chowing down on Zaxby's grub from the Jensen Beach Florida location since they opened up shop over two years ago. The first year was a real treat - the food was scrumptious and the service was top-notch. I was a regular, stopping by every week for my fix. But things started to go downhill in the second year. I've had to deal with everything from messed up orders to walking into the joint during business hours and not being able to get to the counter because the staff was busy scrubbing the floor right in front of it.

Today, after taking a break from Zaxby's for a few months, I decided to give it another go. I placed my order online and headed to the store. But when I got there, I was told they no longer serve chicken salad sandwiches or onion rings. What a bummer! Instead of a quick drive-thru pick-up for my pre-paid meal, I had to wait while they offered me other options and then made my order. While I was sitting at the drive-thru window, they asked me to sign for my order. I politely declined, asking if they would sign for something they hadn't received.

As I waited, I couldn't help but notice that the parking lot was a mess - littered with leaves and debris that had clearly been piling up for a while. The trash can for drive-thru customers was overflowing, but that's nothing new. Zaxby's Jensen Beach Florida used to be a place I'd rave about to anyone who would listen. But now, I only go back because my 97-year-old mother loves their chicken. I'll swing by when she asks me to pick something up, but I won't be going there for my own lunch or dinner anymore. I can't recommend them to anyone for fear that the poor service and attitudes of the staff will reflect poorly on me. They use phrases like "no problem" instead of "thank you," the place isn't as clean as it used to be, and the website is inaccurate (according to the lady who told me I couldn't get onion rings or a chicken salad sandwich).

Me and my family were really excited to visit Zaxby's at Cape, as we wanted to celebrate a family member's birthday. We arrived at 4:03 pm after driving 100 miles straight from our jobs in St. Louis. However, our excitement quickly turned into disappointment as we faced a series of issues with the service.

Firstly, we stood at the counter for 5 minutes without anyone greeting us. Finally, a young lady said hi and the manager on duty at the time, Jessica, walked to the "window" in the kitchen and said hi. Then she walked to the back of the kitchen and the young lady in the drive-thru walked up to the "kitchen window" and asked if Jessica was going to come up front and take our order. It was not a great start to our visit.

Jessica then proceeded to take my daughter's order first, which was a separate order. My daughter explained to her what she wanted, and then she paid for her order with Jessica. Jessica then took my second daughter's order, who explained to her that she wanted no butter on her toast. She then took my order, but my first daughter's order on a separate ticket was made up with the sauces she wanted, but the food was cold. All she said was could she get some hot fries, not realizing there was another young man in the kitchen.

Jessica then had the young man take the toast off my daughter's plate (who ordered separately) and told him to make the toast no butter, which was for my second daughter's order. She stopped in the midst of taking more orders and said: "I can't take orders and cook too, cause the customers up at the counter have special orders, and said I can't do both..." We were very upset because we had driven 100 miles to enjoy ourselves, but instead, we got back in the car and drove 100 miles back home. We had never had this happen since patronizing Zaxby's.

As someone who has worked in the food business for a few decades, I know that you have to learn your business/customers, be respectful to the customers' needs, and definitely know how to run your business. You cannot get overwhelmed in front of your team or the customers, as it shows you cannot handle the pressure of any challenge you face. Communication is the key, and all Jessica had to do was grasp her composure within, explain to us (the customers) that they were short-staffed, she would go back to the kitchen, make sure the food would be cooked fresh/hot, and would take a few moments/minutes whatever and at least we could've understood the situation and waited patiently while the food was being prepared efficiently/correctly to be served to us, and not stand in front of her team (which was a young lady and young man). She was the boss, and she even had to ask one of the team members how to do a return.

To top the situation off, the store only had one customer inside who had already eaten his food, and maybe two cars in the drive-thru. They didn't have any other patrons in the entire store but us. What a waste of time. All together with the family we came with, that store lost a 75-80 dollar sell. Never again. Jessica needs more training obviously.

My daughter worked at Zaxby's on Travel Center BLVD. Dublin, GA. She quit because of non-payment of time worked. She worked two pay periods and she haven't gotten her pay. I (Mother) has spoken to 2 different managers with promises of a call back but I still haven't heard anything. I also called Corporate and the lady apologize and told me to stay on it. Zaxby's you have to pay your employees!

2nd submission

On 4/17/2024 at 4;32pm I paid for a #1 at Zaxby's 9569 Regency Square Blvd., N. Jacksonville, Fl. (order number [protected]) During my wait I noticed one person was instructed to go to the kitchen. As she passed the counter, she pressed a straw on the counter (to open). After eating I noticed my ears were ringing and my stomach had a sensation. One of the employs asked if I was taping. At the time, I was not taping but the question made me suspicious. I feel I was poisoned. One young man (working at Zaxby's) was very disrespectful. I feel I was poisoned.

Reginald Dawson

[protected]@gmail.com

[protected]

On 4/17/2024 at 4;32pm I paid for a #1 at Zaxby's 9569 Regency Square Blvd., N. Jacksonville, Fl. (order number [protected]) During my wait I noticed one person was instructed to go to the kitchen. As she passed the counter, she pressed a straw on the counter (to open). After eating I noticed my ears were ringing and my stomach had a sensation. One of the employs asked if I was taping. At the time, I was not taping but the question made me suspicious. I feel I was poisoned. One young man (working at Zaxby's) was very disrespectful. I feel I was poisoned.

Reginald Dawson

[protected]@gmail.com

[protected]

I am complaining about the service at the Gainesville Location 68401. It was taking a extremely long time to receive my order. I asked for my money back so I could get to work. The manager refused to refund my money saying my order was on the way. It was not. I told her I need to get to work and just give me my money back. She then accused me of calling her woman. I never did this and all the other associates and customer looked at me some even commenting what got into her I soon got my food. I will never eat at A zaxbys again and I will encourage others not to either. I got the impression that she did this because I am a older white male.

The other associates at this location were very nice and sympathetic.

My name is Danny Patrick and I can be reached at [protected]@gmail.com

I was there only a week only worked 4 days and my general manager said that she didn't think zaxbys was the job for me because I couldn't real quickly. She had me in for and she told she would put me on two weeks probation if I couldn't get the for she would put me in the boh but instead she canned me and i believe that it's unfair that if someone can't learn something as fast as others they should not loose their because if everyone one was the same the world would be a boring place and we would not have any workers in the world today my phone number is [protected] can someone call me please

Stopped by to pick up a order of fries yesterday on the 22 /23 . long line in drive thru and lady at ordering only taking 1 order at a time , then when you get to window she stops you from hanging out side window to not pull up on timer that count downs your waiting time. Cheating the clock... Very rude and Nasty Person. She Dosen"t need to be working with the Public at ALL.. This has been a on going Problem at this Store and not at Other stores in Gainesville... Please do Something about the people that work there talking down and RUDE to your Customers . Lots of cars drove off from the wait they had for that spoil brat to do her Thing and she was Hanging on her Phone and talking on it the whole time i was in line there. Thanks , Gregory T Dukes