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Zaxby's Customer Service Phone, Email, Contacts

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1.2 402 Reviews

Zaxby's Complaints Summary

22 Resolved
368 Unresolved
Our verdict: If considering services from Zaxby's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zaxby's reviews & complaints 402

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11:58 am EST
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Zaxby's Horrible Customer Service

My code was OT92WBTMJXTCF7D

I ordered my food through the drive thru due to the fact that I was on my way home from an Urgent Care facility and was in my pajamas. My husband called me on my cell phone and asked if I could stop at Zaxby’s and get dinner. I really did not want to, but he was also sick at home. He asked to get 2 Big Zax Snack Meal with Ranch Dipping Sauce, a strawberry Dr Pepper, Diet Coke and Cheddar Bites. While I was waiting in line, my husband called me and stated to not get the drinks or the appetizer. When I got to the Cashier, she advised me that it was going to be a certain amount, and I kindly advised her that I did not want to get the drinks or the appetizer. She gave me this extreme Sigh and slammed the drive thru window. She came back and said it was the same amount, and I kindly advised her that she did not take off the drinks or the appetizer. She got mad again. She reopened the window and gave me the correct amt to pay. I kindly handed her my gift card. When she reopened the window, she tossed me my food, which fell on the floor, she threw me my gift card and receipt at me and I noticed that instead of giving me the Ranch Sauce, they gave me Zax Sauce instead. I told her that they gave me the incorrect sauce, and I literally thought that she was going to blow a gasket. The cashier did not have a name tag on. All I know is she was an African American lady, probably a teenager. I asked to speak to the manager, and she stated that he was not available. I got home and the chicken fingers were cold, someone put too much seasoning salt on the fries and my H/I were eating the salt rather than the fries and the toast was totally black and disgusting. We ended up having throw it away. I immediately called the restaurant and a lady answered the phone and asked me if I was placing an order for pick up, and I stated No. I told her that I needed to speak with the manager. She asked me to hold while she transferred me over. Unfortunately, I got D/C and I had to call back 2 more times still getting D/C. I was so sick that I told my husband that I would have to call back or send a Written Review. My H/I had the Flu, and we stayed in bed all day Friday. I tried to go onto

myzaxbysfeedback.com this morning, and I never could get a Validation Code. I use to work in the restaurant industry, and there was not a current grade report. Not only was this cashier was rude but she mumbled underneath her breath and calling me a “[censored].” I did not do anything wrong to be talked to like that. It is extremely disrespectful and unprofessional. I hope that you will look into this matter and refund my H/I $14.82. You can reach us at [protected]. Our address to send our refund to Harold Braswell, 1522 Maplewood Court, Woodstock 30189.

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Update by Harold Braswell

Please review my comment above

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3:54 pm EST
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Zaxby's Unprofessional gm

I was currently working at zaxby's 1041 sams crossing columbia sc the gm is unprofessional I was allowed no breaks nor discount on food. He told me they was no break in sc. Which is a lie I read the handbook per to coming on board. I would ask for a 2-5 min cigarette break when I get frustrated and he would say no. He told me I could clock out and don't come back. 2/21/2024 at 2:30

Claimed loss: financial loss

Desired outcome: The outcome i would like is for employees to be treated better we are humans.

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7:43 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zaxby's - Management!!

I would like to start off this complaint by explaining how disappointed I am in Zaxby’s, specifically the Zaxby’s in Smithfield, NC. I worked there for a while, and have had the worst job experience. First off, the whole management team is very messy and are allowed to do whatever they want, when they want. They like to show favoritism, hypocrisy, and...

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Is Zaxby's legit?

Our verdict: Complaints Board's thorough examination reveals Zaxby's as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Zaxby's stands out for its commitment to quality and security. Clients considering Zaxby's should delve into its customer service record to gauge compatibility with their expectations.

Zaxby's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Zaxby's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Zaxby's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zaxby's has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Zaxby's has claimed the domain name for zaxbys.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Zaxbys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Zaxby's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Zaxby's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 390 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Zaxbys.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Zaxby's protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Zaxby's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:15 pm EST

Zaxby's Consistently Bad

I'm reviewing the Walterboro, SC location. This location is close to my place of employment, and it has went down hill over the past 6-8 months. The place is dirty. The floor is nasty. The tables are nasty. The sidewalk is black from grease. The exterior has not been cleaned in awhile. The drink machine is gross. The food is burnt. Burnt toast. Burnt egg rolls. The salad is missing half the ingredients because the "prep" people didn't come in. So I'm paying full price for a salad that is missing cucumbers, tomatoes, and burnt toast. I have noticed there has been a big turn over in employees, and obviously no one cares at this point. People at my job all say the same thing. It's a bad experience. Only thing keeping the numbers up at this location is it's right off I-95 and tourist don't know until they are already in there. It's bad now. I don't complain, but someone needs to tighten up this location.

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9:08 pm EST

Zaxby's Salad’s

I bought a salad at Zaxby’s Sunday Dec 2, 2003 and was extremely disappointed in the quality control. I have attached pictures of some of the lettuce on my salad. There was a time Zaxby’s had the best and freshest salad you could buy. My salad was missing ingredients and had some rotten lettuce in it. I documented five or six rotten pieces in it. I ate the part of it but felt like I had to check out the bites before I ate it. Not really a pleasing meal. Come on Zaxby’s, you can do better.

Claimed loss: Cost of salad

Desired outcome: Better control and a good fresh salad.

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Update by Delores Slater
Dec 07, 2023 9:09 pm EST

Please delete my phone number here

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2:27 pm EST
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Zaxby's I am complaining about the service from the Manager on duty at 1:51pm on 11/10/23

I am complaining about the service at the Gainesville Location 68401. It was taking a extremely long time to receive my order. I asked for my money back so I could get to work. The manager refused to refund my money saying my order was on the way. It was not. I told her I need to get to work and just give me my money back. She then accused me of calling her woman. I never did this and all the other associates and customer looked at me some even commenting what got into her I soon got my food. I will never eat at A zaxbys again and I will encourage others not to either. I got the impression that she did this because I am a older white male.

The other associates at this location were very nice and sympathetic.

My name is Danny Patrick and I can be reached at [protected]@gmail.com

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4:31 pm EDT
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Zaxby's Customer service

I have gone to the location in Columbus, MS several times this past month. This past visit I got to the drive-thru at 1:36 PM and they did not take my order until 1:50 PM and when I came to the window, they were not apologetic or nice. He rudely told me to move forward and then when he handed me my food, he literally threw it in my window. I got his name, Jacobe Jones, and called to speak to the shift leader but they were just as rude. I asked for corporate number, but they refused to give me the number and told me it was on my receipt. I have kept my receipt as proof of time, person's name and order because the way they handled themselves was very rude.

Desired outcome: I'd appreciate a response on why this was the customer service that I received..

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8:44 pm EDT
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Zaxby's Customer Service

The manager of the Zaxby's was cordial and professional. Unfortunately, I observed one particular individual that was very unprofessional and rude to customers. To resolve this issue, I would recommend that the staff demand that the employees take sensitivity and professional decorum classes to resolve future instances from escalating. From my experience, it only takes one bad apple!

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12:22 pm EDT
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Zaxby's Unfair employment

I was there only a week only worked 4 days and my general manager said that she didn't think zaxbys was the job for me because I couldn't real quickly. She had me in for and she told she would put me on two weeks probation if I couldn't get the for she would put me in the boh but instead she canned me and i believe that it's unfair that if someone can't learn something as fast as others they should not loose their because if everyone one was the same the world would be a boring place and we would not have any workers in the world today my phone number is [protected] can someone call me please

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Update by Brandy Renee Garrett
Sep 07, 2023 12:27 pm EDT

If someone calls me I would explain better I don't text real good

Update by Brandy Renee Garrett
Sep 07, 2023 12:27 pm EDT

Sorry for the missing words in this complaint

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9:51 am EDT
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Zaxby's Ice machine

Y’all ice machine has mold and bacteria in it. I eat ice from Zaxby all the time and yesterday I noticed some type of mold or bacteria in my ice. Plus I been getting sick and having respiratory problems for eating this ice from y’all dirty ice machine. Plus I let the manager see it and told her about the ice machine. She said that Coca Cola is the one that keeps the machine clean and she will check the top of it but I don’t believe she did

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12:01 pm EDT
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Zaxby's Service at Zaxbys on Archer Rd. gainesville Fla

Stopped by to pick up a order of fries yesterday on the 22 /23 . long line in drive thru and lady at ordering only taking 1 order at a time , then when you get to window she stops you from hanging out side window to not pull up on timer that count downs your waiting time. Cheating the clock... Very rude and Nasty Person. She Dosen"t need to be working with the Public at ALL.. This has been a on going Problem at this Store and not at Other stores in Gainesville... Please do Something about the people that work there talking down and RUDE to your Customers . Lots of cars drove off from the wait they had for that spoil brat to do her Thing and she was Hanging on her Phone and talking on it the whole time i was in line there. Thanks , Gregory T Dukes

Desired outcome: She is FIRED and a Improved Store with a Healthy outlook

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8:18 am EDT
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Zaxby's Food and service

On 3/19/23 I bought a salad for my son. In my salad we found an empty plastic wrapper. I guess while they were opening the salad packette they just threw the wrapper in the salad. Very disgusting.

So again on 3/20/23 I put in an order for 2 salads and 1 kids meal. The girl at the window said pull over by the door your order will be right out. So other cars come and go they are given their orders while we wait at least 30 mins for ours (I had to call the store to remind them I was still outside). The said they were still working on my order. They finally came out w our order. After waiting so long and pulling away we notice for the kids meal we only got french fries and no chicken. We had to turn back to request our chicken. The girls found this very funny while I was already frustrated. This happened at the Tiger Point Oiffice in Gulf BreezeFL. Someone has to made this store more efficient and get better service. The employees should really get warnings on how to treat customers and be more careful about what they are doing. I will never go there again.

Desired outcome: Either get new hire or get rid of the people who don’t want to work.

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1:09 pm EDT
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Zaxby's Rip off

Hello, I am a loyal customer that comes to Zaxby's often! My family loves your food, BUT, when you spend 40 to 60$ at a time most I would expect my food was worth my money.. attached is 2 pictures one of the family pack fries and 1 of my chicken bacon ranch fries that is absolutely not what it's supposed to be, I have never been served such mess for a family meal!

My location of this restaurant is getting worse and worse... I would like my whole order replaced if possible... Receipt is on my app.

Desired outcome: Replace, I emailed pictures

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11:31 am EDT
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Zaxby's Poor management and unpleasant environment

while getting ready to order my food at zaxby's, 1750 E Main St, Prattville, AL 36066 I saw an employee with the name tag angela around 12:40ish get rude with another female employee. upon observing that incident, I over heard 2 other employees say that she (angela) needs to keep brodie another employee out of her office just sitting an not working his position. the sevice was slow and chaotic and I will not be dining there anymore.

Desired outcome: i think it would be best for buisness to investigate the worker in her office and not working situation and what is their connection to rule out any favortism or special privileges being given on the job

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7:48 pm EDT

Zaxby's Inedible food

Top and bottom buns on 6 chicken nibblerz were hard as rocks. Took items home and realized that the food was inedible. Drove back to the store asked for replacement food and refund since I had to make a special trip.

Brenda R, manager on duty, accused me of throwing food at her which was a blatant lie. I tapped a bun on the counter to demonstrate that the food was not edible.

She was so angry that another employee had to pull her aside. I thought Brenda R was going to become physical with me.

I left the store with no food and no refund.

Desired outcome: Brenda R is apparently not qualified to be a manager on duty. I would like a full refund. Extra gift cards will not be beneficial since I will drive the extra 10 minutes to eat at Chick Fil A or Raising Cane's.

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12:18 am EDT
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Zaxby's Fries

Two most recent trips were:

Asked to wait 7 minutes for them to cook boneless wings. I said sure. I get my food, eat one fry and it's good. Drive home. Get home and my fries are barely cooked, still white and soggy. Wrote complaint on their complaints website and asked for follow up - never heard a word from them. (2972 Highway 247 Connector, Byron, GA, 31008)

Went to another, nearby (2931 Watson Blvd, Warner Robins, GA, 31093) And got more completely raw fries. (pic attached) Waited 15 minutes. Wanted to "Go Big" but the girl didn't understand so I said large fries and large drink. I get to the window and she tells me I have a regular fry. No I want large. She changes it. Come to find out they added another fry with the meal, then upgraded it to large. So I paid for additional fries I never wanted. Then they gave me no fork, no napkins, no sauce. Then the door was locked. I had to ask someone at the window to get the girl's attention. Got my Ranch sauces. Got home and the fries are raw, white, soggy. And my meal had exactly 15 french fries, which makes me think they took fries out of my meal and put them into the additional fries box to make it a large. Complained again on their site - asked for follow up. Never heard from them.

Desired outcome: Free meal(s) with my food actually cooked.

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10:09 pm EDT
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Zaxby's Wrong items

Well first of all I ordered on line. I have a stomach issue so I ordered naked chicken tenders because I cannot eat spicy! I did click on dipping sauce. They came fully loaded dripping in sauce so I had to give them to my husband. I order fries plain and ordered cole slaw but didn’t receive them but did get 2 pieces of bread? I was very disappointed! The funnel cake was dark and dripping in oil. It tasted bad because the oil must have been old and over fried! As much as we pay for these meals you’d expect for them to be somewhat correct.? This was all stated on my receipt. (Added to photos)

Desired outcome: I’d like to reimbursed for my order due to restaurants mistakes

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Update by Gayelle Angelotti
Jul 31, 2023 2:29 pm EDT

Seriously!? It’s in a bag and I didn’t open it until I got home! I live a ways away and wasn’t going to drive back there! They should have got it right in the first place!

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8:35 am EDT
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Zaxby's Service and food

The order mike was broken; a lady was set up 8 cars from the meun taking orders, I needed the menu, after a bit of okay I need the menu she said okay I'll walk over there, I waited and waited, she finally came, (no one behind me) I ask what the combo#6 for families fed, she said 9, I was really there 20 pieces of chicken, her response I think, I said can you asked, fed 4, fries were 2 small oders, no enough for 4. chicken was so salty. I go here often this is sad

Desired outcome: Refund or credit, along with a response

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5:30 pm EDT
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Zaxby's Service and management

We stopped at Zaxbys in Athens Ga off Barnett Shoals and the service was terrible. There were over 10 employees on front counter and 4-5 in the back. No one was doing their job. Shakira was on the Register and was very rude. No one knew what they were supposed to be doing. There were 8 cars in drive thru and no one being helped. They need new management! I was patient as well as 3 other customers that had to come in because their order was wrong and incomplete. They need help at this location and proper training. If it weren’t for Christian Sailors everything would have been a disaster. Christian was doing his best to everyone’s orders corrected and out to them while everyone else was not worried about the customers.

Desired outcome: Christian sailors needs a raise and recognition. This place needs new management!

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9:22 pm EDT

Zaxby's Online ordering

I placed an order through the app to the wrong store by mistake. Immediately I called the store to cancel the order and was thanked which was 30 minutes away. I re-ordered at the store. That was three minutes away from me. Went to pick up my order and found out that I have been charged from both stores. when I contacted the Santa Maria store in Saint Augustine, they told me that my order would not be refunded because they can’t do that because I had placed an order. It was never made no cost to them and I also disputed it with my bank.

Desired outcome: I will be deleting my app deleting my email. I will no longer in order from Zaxby’s.

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Zaxby's Customer Reviews Overview

Zaxby's is a popular fast-food chain that specializes in chicken dishes. The restaurant has received numerous positive reviews from customers who praise the quality of the food, the friendly service, and the overall dining experience.

Many customers have raved about the delicious chicken wings, tenders, and sandwiches that are served at Zaxby's. The food is often described as being fresh, flavorful, and cooked to perfection. Customers also appreciate the variety of sauces and seasonings that are available to customize their meals.

In addition to the food, customers have also praised the friendly and attentive service at Zaxby's. Many reviewers have noted that the staff is welcoming, helpful, and efficient, making for a pleasant dining experience.

Overall, Zaxby's has received high marks from customers who appreciate the quality of the food and the excellent service. Whether you're in the mood for a quick bite or a full meal, Zaxby's is a great choice for delicious chicken dishes.

Zaxby's In-depth Review

Overall Rating: Zaxby's is a top-notch fast-food restaurant that consistently delivers delicious food and excellent service. With its wide range of menu options, clean and inviting ambiance, and commitment to customer satisfaction, Zaxby's is a standout choice for a satisfying meal.

Menu Variety and Quality: Zaxby's offers a diverse menu that caters to all taste preferences. From their signature chicken fingers and wings to their mouthwatering salads and sandwiches, there is something for everyone. The quality of the ingredients is evident in every bite, with fresh and flavorful options that never disappoint.

Pricing and Value for Money: While Zaxby's may be slightly pricier than other fast-food chains, the quality and portion sizes justify the cost. The generous servings and high-quality ingredients make it worth every penny, ensuring that customers get great value for their money.

Customer Service: Zaxby's excels in customer service, with friendly and attentive staff who go above and beyond to ensure a pleasant dining experience. From taking orders with a smile to promptly addressing any concerns, the staff at Zaxby's consistently provide exceptional service.

Cleanliness and Ambiance: Zaxby's maintains a clean and inviting atmosphere, with well-maintained dining areas and restrooms. The restaurant's modern and vibrant decor adds to the overall ambiance, creating a comfortable and enjoyable dining environment.

Speed of Service: Zaxby's prides itself on its quick and efficient service. Whether dining in or using the drive-thru, customers can expect their orders to be prepared and delivered in a timely manner, ensuring a fast and convenient dining experience.

Online Ordering and Delivery Options: Zaxby's offers convenient online ordering through their website, allowing customers to easily customize their meals and schedule pick-up or delivery. The user-friendly interface and efficient delivery service make ordering from Zaxby's a breeze.

Loyalty Program and Special Offers: Zaxby's rewards its loyal customers through its Zax Fanz Club loyalty program. Members can enjoy exclusive offers, discounts, and even freebies, making it a worthwhile program for frequent visitors. Additionally, Zaxby's regularly introduces special limited-time offers, keeping customers excited and coming back for more.

Dietary Accommodations: Zaxby's understands the importance of catering to various dietary needs. They offer a range of options for those with specific dietary requirements, including gluten-free and vegetarian choices. The menu clearly indicates allergen information, ensuring that customers can make informed choices.

Location and Accessibility: Zaxby's has conveniently located restaurants in various locations, making it easily accessible to customers. The restaurants are typically situated in areas with ample parking, ensuring a hassle-free dining experience.

Social Responsibility and Sustainability Efforts: Zaxby's is committed to social responsibility and sustainability. They actively participate in community initiatives and support local charities. Additionally, Zaxby's takes steps to minimize its environmental impact, implementing eco-friendly practices and using sustainable packaging.

Innovation and Technology Integration: Zaxby's embraces innovation and technology, continually enhancing the customer experience. They have integrated digital ordering systems, allowing for seamless transactions and reducing wait times. Zaxby's also utilizes social media platforms to engage with customers and keep them informed about new offerings and promotions.

Brand Reputation and Trustworthiness: Zaxby's has built a strong reputation for its commitment to quality and customer satisfaction. With years of experience and a loyal customer base, Zaxby's is a trusted brand that consistently delivers on its promises.

Competitor Comparison: When compared to its competitors, Zaxby's stands out for its superior menu variety, quality ingredients, and exceptional customer service. While it may be slightly pricier, the overall dining experience and value for money make Zaxby's a clear winner.

Recommendations and Conclusion: For those seeking a delicious and satisfying fast-food experience, Zaxby's is a must-try. With its diverse menu, high-quality ingredients, and excellent customer service, Zaxby's consistently delivers a memorable dining experience. Whether dining in, ordering online, or utilizing their loyalty program, Zaxby's ensures that every customer leaves satisfied.

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Contact Zaxby's customer service

Phone numbers

+1 (706) 754-1122 +1 (866) 892-9297 More phone numbers

Website

www.zaxbys.com

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