Zaxby's reviews and complaints 1
View all 396 complaintsZaxby's - rudeness
On 7-24-14, shortly after 6pm, I stopped at this Zaxby's to get dinner. The order was taken by a trainee but that is not my issue. He was polite. After waiting 25 minutes and no food, I asked what had happened to order # 202. The young female (sorry, I can't call her a lady) said that she called it out. I said I was standing right there (10 feet away) the whole time and she never called out 202. She said she called out "large plate". I said " No you called a medium plate." Then she started to argue and said "NO! I called large! Why would I call medium when we don't have a medium?" I started to say that I don't know why she called that out when she interrupted me and said "I called large! Thank you!" and turned around. All she had to say was I'm sorry for the confusion. She didn't even have to mean it but instead she had to be rude and tell me how wrong I was. So if you go into this store and you see a young, tall, slender, African American female handing you your food, you will know how rude and impersonal this person is. At the very least she NEEDS to be retrained. Piss poor customer skills.
The complaint has been investigated and resolved to the customer’s satisfaction.
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