Zaxby's’s earns a 1.2-star rating from 409 reviews, showing that the majority of chicken aficionados are dissatisfied with their meals.
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complaining about zaxby sauce
ordered a nibbler meal and exchanged the fries for onion rings. when i got the onion rings i din't get the zaxby sauce with it. they said when you change something the sauce doesn't come with it which is stupid!!! the fries and onion rings are the same price. the sauce is part of the onion rings . the girl that was helping us was rude acting and i am not...
Read full review of Zaxby's and 1 commentrude worker
Drive through worker asked us to repeat our order several times, she was very difficult to understand, highly impatient. When we aproached the window we made sure that she got part of our order correct. Instead of saying yes or apologizing she blatantly argued and was very rude and unfriendly. After getting our food, it was still wrong! We will never go back there
Read full review of Zaxby'severything
I used to work at a zaxbys here in augusta and just let me say that the managers need to get there acts together...occasionally rude to customers and just becuz i left on bad terms dont mean they have to yell at each other when i go into the place to eat...it's like they are warning everyone up there that i am there and gonna start stuff...for one i will not do that and two i didnt do anything to anyone so they need to chill...other than that...the food is awesome but the crew is not...well most of em...
manager has problem
Store is always running out of food and paper towels. How do you run out of food week after week when when you continue to loose customers. And paper towels I thought was required as far has the health food scores go. And while customers are waiting on food the manager at the boaz, al store is standing in the back eating. He (Chad) has sexually harrassed friends of mine. And on 11/8/09 he screamed at a customer after she told him that people was walking out because of the very long wait. He screamed that he did not care and told her to shut up and go set down. He was extremely rude after that. Me and my family love zaxby's and have been very dis satisfied with the manager at this location. I don't know if we will continue to go there as long as he (Chad) is in charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
food
I went to dine in at zaxby's today on tunnel road september 6th, I wanted a boneless wing meal to go and my number was 89 well i sat for a good 15-19 mins waiting because everyone else behind me was getting there food.A black haired girl name mekala asked if 89 was comming up, and a blonde 5'1 lady with a blue shirt and glasses in a rude way said no with an...
Read full review of Zaxby's and 1 commentunsatisfactory product
Have eaten this salad numerous times. Today, 6/15/09, the chicken was severely overcooked, even rubbery, there was very little cheese on top, almost undetectable. I was extremely disappointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged twice on debit card
On February 25, 2009, I purchased meals at Zaxby’s for $21.10. When the clerk swiped my card I noticed she looked puzzled and stopped to ask a co-worker to look at the screen. The co-worked shook her head and told her not to worry about it. I was given my receipt and my food. When I arrived at home I checked my account and sure enough it was charged twice...
Read full review of Zaxby'squality of food
I love zabys ...but lately at the store in my town ..today in fact ...i ordered dinner ...the chicken had been fried in over fried grease or chared grease and the toast was not toasted..the frys were raw...so ..so much for dinner tonite..i do not want to drive all the way back to see if they can get it right...Tonite was a bad impression on zaxbys...They also gave me no reciept..so i have to go to phone book or 411...sad..zaxbys is good when prepared their policy way ..cleveland tennessee is really slacking...on their franchise..there have been times they served regular bread ...not texas toast bread as is suppose to be their motow..BIG DIFFERENCE...where do they get the regular bread next door store?franchises in this town have been known for such and then some...
The complaint has been investigated and resolved to the customer’s satisfaction.
The new fried pickles i order was not crispy but soggy and soaked in grease, tried paper towels to soak yp grease .but just threw them away.will not order again.
ripoff sized food
Don't bother ordering the boneless chicken wings unless you like little tiny nuggets of chicken. This store gave me three stalks of celery, 5 tiny chicken nuggest and no fries... All for 5.29. What a ripoff.in this economy I understand downsizing food, but this was beyond reasonable. I won't be going back to zaxby's until they "see the light" and treat their customers to some real meal sized food.
The complaint has been investigated and resolved to the customer’s satisfaction.
drive through
Wow. I cannot believe this just happened. I am at Zaxby's in the drive through with 3 cars ahead of me and I finally get up to the order spot... and sit there. Now keep in mind I drive a F350 so I am hard to miss. I sit there a few minutes...nothing. Cars start piling up behind me... I beep the horn... nothing.
This car behind me pulls around me and the car behind her does the same. They go straight to the window and get helped.
I am furious. I get out of my truck go to the window and they assure me that I will get waited on first but not true. When I did finally get to the window and ask for a manager she has the gall to tell me that the drive through is broken. They dont know when someone is sitting there. Its been like that for DAYS. No appology.. I mean she turned in a "work order."
Somehow I think if I managed a Zaxby's I could think of a solution...something like A NOTE that says DRIVE AROUND! How hard could that be?
my store is run by junkies
Man, the new Zaxby's in town sucks. I am the only one who uses gloves when handling food, I even see people with bandaids handling sandwiches with no gloves. Employees constantly drop food in places ment for only raw food, when they are not passed out in the office. All, I repeat all of my managers are painkiller junkies, (burke county, no surprise), and...
Read full review of Zaxby's and 8 commentsplastic in food
I bought a salad at Zaxby's in Perry Ga. I found a lange piece of plastic chopped up in my salad. I mailed it to quality control at their Georgia Headquarters. I left my email, address and phone number so that maybe I could get a response from the guys on this Quality and Health issue.
Nope they did'nt respond been a month now. Guess I need to pass this along to the Helath Dpet and the better business. ALSO WARN YOUR FAMILY AND FRIENDS TO BE CAREFUL
All of these complaints sound like they're coming from under-educated people who are all trying to get something for free.
my boss is a bully
I was forced to sign a restraining order along with the rest of the management team against my on again off again boyfriend. It seemed ridiculous, but I really wanted to keep my job so i agreed without hesitation. Truth be told he was a good customer until someone in the kitchen who we will call "jason" made him a finger sandwich meal that needed a straw...
Read full review of Zaxby's and 4 commentsused toothpick in salad
Kids and stopped to dine in at Zaxby's Restaurant in Montgomery, AL. I ordered a Chicken Salad. I felled something unusual in my mouth. You wouldn't believe it was a flat toothpick, very soft. Possibility it was in one of the cooks mouth. I started throwing up everywhere. I did notified the food health inspector. They advised they would seen someone out to...
Read full review of Zaxby's and 1 commentrude employee
Came thru drive-thru on 6/30 @ 2.00. The employee taking my order couldn't get any of the order right. I said only tomatoes and shredded cheese, she came back with ok no tomatoes or shredded cheese. I said no with only tomatoes and shredded cheese. She then said (very rudely, almost yelling) yes we have your order correct. (Didn't sound like it to me) when...
Read full review of Zaxby's and 3 commentsservice
Went by drive in window, could not understand lady, she got order wrong and when I tried to ask for napkins and she shut the window in my face before I got finished asking.
Read full review of Zaxby's and 29 commentsZaxby's Reviews 0
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About Zaxby's
The menu at Zaxby's is centered around their signature chicken fingers, which are hand-breaded and cooked to perfection. Customers can choose from a variety of dipping sauces, including Zax sauce, honey mustard, and ranch. In addition to chicken fingers, Zaxby's also offers wings, sandwiches, salads, and sides like crinkle-cut fries and onion rings.
One of the things that sets Zaxby's apart from other fast-food chains is their commitment to quality ingredients. They use only fresh, never-frozen chicken, and their salads are made with a variety of fresh vegetables. Zaxby's also offers a range of healthier options, including grilled chicken sandwiches and salads.
Another unique aspect of Zaxby's is their focus on customer service. They pride themselves on providing a friendly and welcoming atmosphere for their customers, and their staff is trained to go above and beyond to ensure that every customer has a positive experience.
Overall, Zaxby's is a great option for anyone looking for delicious, high-quality fast food. With a wide variety of menu options and a commitment to customer service, it's no wonder that Zaxby's has become such a popular chain across the United States.
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Overview of Zaxby's complaint handling
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Zaxby's Contacts
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Zaxby's phone numbers+1 (706) 754-1122+1 (706) 754-1122Click up if you have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number+1 (866) 892-9297+1 (866) 892-9297Click up if you have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number+1 (866) 447-2745+1 (866) 447-2745Click up if you have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number+1 (615) 604-3505+1 (615) 604-3505Click up if you have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number100%Confidence scoreSummer Internship
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Zaxby's emailsguestservices@zaxbys.com100%Confidence score: 100%Supportjobs@zaxbys.com85%Confidence score: 85%Hr
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Zaxby's address1040 Founders Blvd., Athens, Georgia, 30606, United States
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Zaxby's social media
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A manager name Kystal Lovett is not manager material at all.Shes rude, lazy, and she do not do anything to better zaxbys.They allowed her to become a manager and she clearly dont need to be one.Before she leaves for the day, she doesnt check after the employees to make sure that everything is clean, set up, and done for the night shift employees!I recommend that she either be put down to a employee and learn from the managers there no or to be fired.Im tired of hearing my child come home complaining about they be busy but Mrs.Lovett doesnt help.If nothing is not done about the problem, i will notify the state.And will never come back.