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1.2 13 Reviews 396 Complaints
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Zaxby's Complaints 396

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9:14 am EDT

Zaxby's sick employee

I just left this location, I was in restroom with employee vomiting, running fever. He was talking to his mom telling her they would not let him leave. He also told her a manager named Megan had pink eye working around the good. Are you serious two contagious employees and they won't let them go home. Smh...I won't ever eat here again. Nice to know how unsafe this place is

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professional experience
Harriman, US
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Feb 25, 2015 4:46 pm EST

Went to Zaxbys thee other day and witnessed the manager Charles bad mouth and degrade his cooks in front of customers to a cashier he was flirting with that barely wven looked 18. He was rude and showed me a very poor example of what Zaxbys stands for. I wont be back as long as he is There.

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Janice Ray
Fort Payne, US
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Mar 31, 2009 6:09 pm EDT

Went in there me and my spouse and children and order food was scared at and talked about made us feel uncomfortable. They act like they were cleaning the dining room just to look at us. I also work in a fast food restaurant u should not treat ur customers this way.

1skippy
1skippy
Taylor, US
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Apr 04, 2015 9:24 am EDT
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Find their web site and tell them. But thanks for the info!

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22bb
gville, US
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Oct 05, 2010 4:38 pm EDT

straight up ### you a little ###. who ###in cares what they were doing, enjoy your ###in meal. you realize some ppl dont even get to eat. shut the ### up. ppl like you is what messes up a TEENAGERS job career cuz you "feel" scared. ### grow some mother ###in balls. thankz!

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10:49 am EDT

Zaxby's old cold food

I have been to this store many times and for the last 6 months I have avoided going there because of old cold fries.
I have complained to the manager and of course he said he would talk to his cooks but my wife talked me into going again this week saying give them one more chance.
This time I got the scrapings from the bottom of the pan with all the hard and burnt pieces. Plus they were cold! I went to the counter and when I got someone to talk I asked if I could have some fresh hot fries. The young lady looked at me wih that deer in the head lights look and repeated "Fresh hot fries?" I said yes and went back to my seat and waited.
Its not to much to ask to be seved fresh hot food for the price they charge.

I for one will not spend another dime with this company.

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2:01 pm EDT

Zaxby's Jackie Shirley

I am a mature person who was seeking employment at this store. But to my dismay the online job app process is a Fake to say the least. I registered at Snag a Job but was told I would have to go on JobApp but which the Bishopville location is NOT even located there and the store has Openings cause I spoke to Two different Management personnel. So, I say when a store is in need of good help and no one is applying, then they should be Looking BEYOND regular scope. I even went into store to show a mgmt. Employee what my mobile device showed as far as a Profile. Feeling very frustrated and even emailed the Support site for that website, JobApp. This system needs to be revamped or something so folks will not have to go thru. Thanks

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3:40 pm EST

Zaxby's not putting the real grilled chicken on the house salad, not letting customers know, an it make the salad taste different!!!

On the grilled house chicken salad, they think people don't know the difference the real grilled chicken, this has happened to me on more than one time. I had my husband to take it back the first time an they gave me the real on., but why keep doing it as if people wouldn't know? The salad don't taste the same. The price is the same you are being charge as if they are putting the real grilled chicen on your salad. Maybe. They should ask the customers do they want it or tell them they are out of the real grilled chicken not make them think they are paying for something there not getting!

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1:42 pm EST
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Very rude manager. His Name is Dan Higgins. I asked a employee if she wanted to take her break and she said no so i asked Dan if i could take one because i was starving and he told me no, that she has to take a break. Then i told him that she didn't want to take it because she leaves in a hour & he pulled me into the office and said "Dont question my...

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9:48 pm EST
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I visited our local Zaxby's and ordered a salad to go. When I arrived home, I found this piece of metal at the bottom of my salad. It measured 1in by 1in with a very sharp edge. I called and spoke to the manager. She assured me that it did not come from their equipment. I was back in route to the restaurant, when they said they could not help me unless I...

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4:53 pm EST

Zaxby's rude manager

There's a manager there by the name of Tony or Antonio Lane who is very RUDE. There hasn't been one day that I've been there on his shift and he hasn't had a bad attitude. He's ALWAYS angry as if he don't like his job. I feel the service and atmosphere would be better if he wasn't there. He walks around with an attitude like he's mad at the world. I've decided to just stay away from that particular Zaxbys which is located closer to my home. (SOUTH SLAPPEY) I'll go out of the way to eat someplace else.

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Former Zaxbys employee
US
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Jul 03, 2015 7:50 pm EDT

Amen.

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Ruth and Kevin
Orange, US
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Jan 05, 2015 11:51 pm EST

How can you stay away from there if you work there, we were not born yesterday, we all know you are a disgruntled employee just trying to make trouble because he disciplined you for not doing your job proper.

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11:25 am EDT
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Zaxby's quantity of food

I have been a customer of this Zaxby's since it opened. Today I went by for my usual weekly lunch and went through the drive. When I arrived at my office and opened my plate you can imagine my disappointment at my lunch. I am a creature of habit and order the same meal nearly every time (Big Zax Snax Meal). When I opened it I was surprised to see 3 small chicken strips that were no larger than my pinkie finger and about 12 French fries. If I had not already been back at my office I would have returned it and asked for a refund. Usually the portions are large enough that I cannot finish the meal. Today I was quite able to finish and then still be hungry.

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12:52 am EDT
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Zaxby's young employee working off of the clock

Thursday night. 9/11 . Employee was told to clock out by manager. The store was busy so the employee told the manager she would clock out and "Help" since they were very busy. Manager allowed employee to continue working even though she was no longer on the clock. Store very unprofessional. This should NOT have happened. Manager seemed as if she did not know what she was doing exactly. (buena vista road)

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7:19 am EDT
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On 7-24-14, shortly after 6pm, I stopped at this Zaxby's to get dinner. The order was taken by a trainee but that is not my issue. He was polite. After waiting 25 minutes and no food, I asked what had happened to order # 202. The young female (sorry, I can't call her a lady) said that she called it out. I said I was standing right there (10 feet away) the...

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12:09 pm EDT
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Zaxby's rude employees

The mangers and most employees there are so rude . They don't speak nicely and don't seem like they want to be bothered by the customers.. Every time I come to the zaxbys in port Wentworth their this one manger I think her name is anglic it's something like that she always dresses unprofessional, she looks like she has poor personal hygiene, her face looks dirty and her hands.. And I have noticed when she hands people there food she just throws it too them ..but I have come there a couple of mornings and this girl name Ashley she so polite and has a beautiful smile .. Why can't the employees and manager act like her.. But until this change me and my social club not be ordering/ eating from zaxbys anymore.. Because that's ridiculous and next time I will have pictures of that manger anglic

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alphabet123
GB
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Jul 03, 2014 4:26 pm EDT

You state you aren't returning, then say you will get pictures of the manager.. do you work there? Is your name Ashley?

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truth is mine
US
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May 30, 2014 8:43 pm EDT

okay so eat at ihop.

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Gary1234
Savannah, US
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May 30, 2014 5:10 pm EDT

I totally agree...

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12:51 am EDT
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Zaxby's employee legal conspiricy

We met at our local zaxbys to discuss an on going court case in what we thought was a good environment with good food as we had done for years. One of the employees By the name of Josh ( name tag ) took a seat behind us and recorded the whole discussion. Little did we know Josh was a friend of our opposition and sent our conversations and plans to them. The information givin was vary damaging overall. We have not yet heard from the manager or franchise owner in regards to this dis-service.

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Former Zaxbys employee
US
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Jul 03, 2015 7:48 pm EDT

Unfortunately, this has nothing to do with the rest of the world. Not relatable and also unreliable. Next.

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7:29 pm EST
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Zaxby's bad service, worse food

I have been a customer at this particular store for over 3 years. At first everything was great. My last 3 visits, in the last 2 months, well, let's just say strike 1...strike2...strike3...you're out! When I started spending my money at Zaxbys, I always got a thank you. My food was hot and fresh. And a manager was always there to make sure everything was great! Now, it seems like, they just try to get me out of there as quickly as possible. No one ever says anything to me, except the order number now. My food tastes like its almost recooked. And I'm not sure this particular store even has a manager anymore. I haven't seen one in over 2 months. Anyway, I used to feel like I was appreciated every time I stepped through the door. Now I cant even eat the food that I paid for. Does anyone care about this store anymore or just about the dollars in the register. They won't get anymore of mine!

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11:09 pm EDT
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Zaxby's I have a horrible manager

I work at zaxbys and my manager has been saying inappropriate things to me. He is the general manger he is 24 and I am 16 I know I should tell him to stop but I am passive but I'm concerned that this will become an even bigger problem next time he does something I don't like I plan on speaking up but as of right now I am really scared to go to work!

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10:38 am EST
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Zaxby's will never eat here again!

Hello! I use to love coming to Zaxby's to get a salad and some chedder bites. Recently, I had a experience that will not allow me to ever eat here again. About 2 weeks ago, I went through the drive through to get a salad and chedder bites, and opened my box before leaving the facility, and was shocked to see a ROACH in my food. I know things happen at times, but I am not sure how someone could not have seen this?! I was disgusted, and I will never eat here again.

Jenny

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tristaw089
US
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Jun 04, 2010 7:30 pm EDT

Went to get a salad and my crouton was a piece of bread cut up. Was totally upset and will never go back to zaxby's again.

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ricki rogers
Kodak, US
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Nov 20, 2008 1:44 pm EST

i ordered two zaxby's snack meals with diet cokes, when my daughter and i got home with our meals all we had was chicken skin(no meat)deep fried with our fries.we were very disappoited and i would either like my money back or tww free meals.

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Blackjack21
US
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Jun 05, 2010 11:46 am EDT

You won't go back over a crouton? And just an fyi, all homemade croutons come from cut up pieces of bread.

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rockstar123
Miami, US
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Jul 09, 2009 1:16 pm EDT

The chicken fingers don't have skin... wow. trying to get something for free!

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1:02 am EST
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Okay, first I love zaxby's!!! I eat there 2 or 3 times a week. But my last couple of visits, is causing me to look at other places I can eat. I love the zalads (Salads) but 2 weeks ago I order a caesar salad, and I ended up getting a house salad. I order a house salad, the very next day for my fiance, and got a ceasar salad. So I let that go, I didn't get...

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5:15 pm EDT
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Zaxby's food and coustomer service

Went to Zaxby's and got super old and cold fries. Went back up and asked for fresh fries. The counter person went over to the manager and told her I wanted fresh fries. The counter person then brought the nasty fries back and the manager then proceeded to tell me that the fries were fresh. I again asked for fresh fries and went to sit back down. I was brought more fries in which most were super old and cold only a few were hot and fresh. I worked as a fast food manager in several other fast food restaurants and know enough to 1. Not argue with the customer. 2. Get rid of the old fries, most people are willing to wait for fresh foo. 3. Even if I knew the food was within the proper holding time to make the customer fresh food. Without happy customers you have no income and the employees either lose hours or a job. This is not the first time that this has happened to me at this store but it sure will be the last time. Maybe the big bosses need to go on Under Cover Boss and see what is going on in their stores. There are several other places close by for me to pick from. I did not realized that asking for my food to be fresh so that it tasted good was such a big issue. Even my chicken sandwich was borderline. I know that store used to be busier now I know why it was so dead when I walked in there.

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10:17 pm EDT
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Zaxby's roach in food

I had order the wings and things mild i got home and was eating my food and a roach was in my sauce. that was not right i was so upset about this ordeal. this just nasty i really feel unclean. What was so bad about it i went back and they wanted to cook me some more and they keep servicing people they should have close down to they got pest control in.

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12:50 pm EDT
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Zaxby's customer serice

I was very dissatisfied with the service I received at Zaxbys located in Newnan, Ga off of Interstate 85 on Bullsboro. I simply asked the manager to place a piece of grilled chicken under the faucet to wash off the salt. The manager refused to wash the chicken because he stated it would affect the cook time. Who has ever heard of such? I stressed the importance of limiting my salt intake due to a medical condition. He could have cared less. He said, "in training, we can not change the meat in any way." I was very frustrated and ordered the food anyway. The manager came to our table and said there was only 480mg of salt in the grilled chicken. I looked up the nutritional information on the website and there was actually 480mg of salt in the bun and 870mg of salt in the grilled chicken. That pretty much maxed out my salt intake for the day. What an idiot.

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Dacustomerisnotalwaysright
Austin, US
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Jul 03, 2012 8:20 pm EDT

Sounds to me like the manager was trying to help you as much as possible. You sound really rude. I would have just walked away from you. The manager, at least, took time out of his busy day to try and help you. If he said that something could not be done, then I am sure it was because he was not allowed to. I doubt he really has the time to figure out ways to mess with customers. You, as a customer, did not have to eat there. If you are dissatisfied with any policies at any restaurant you go in, you have the right to leave. Did he force you to eat there? I don't think so. Sounds to me like you should have gone somewhere else to leave. Also sounds to me that you need to find something to fill your time with if you have time to come on here and try to ruin people's lives. @#!&*

Why The Long Faces
Why The Long Faces
US
Send a message
Jun 17, 2012 4:49 pm EDT

Why would you eat processed food if you have such a salt limitation? Nearly everything you get when you eat out is full of sodium. If you want salt free you need to be eating low sodium/low cal food.

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1:22 am EDT
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Zaxby's rude beyond belief

Our order was grossly mismanaged. When we called to let them know they forgot half of a 40.00 order, and gave us no condiments, napkins, forks... the manager was extremely rude, saying that its the customers perogative to ask for condiments and utensils. Did not offer to replace the food, never offered a refund. Unbelievable. We will NEVER go to this particular frachise again.

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About Zaxby's

Screenshot Zaxby's
Zaxby's is a popular fast-food chain that specializes in chicken-based dishes. Founded in 1990 in Statesboro, Georgia, Zaxby's has grown to become a household name in the United States, with over 900 locations across the country.

The menu at Zaxby's is centered around their signature chicken fingers, which are hand-breaded and cooked to perfection. Customers can choose from a variety of dipping sauces, including Zax sauce, honey mustard, and ranch. In addition to chicken fingers, Zaxby's also offers wings, sandwiches, salads, and sides like crinkle-cut fries and onion rings.

One of the things that sets Zaxby's apart from other fast-food chains is their commitment to quality ingredients. They use only fresh, never-frozen chicken, and their salads are made with a variety of fresh vegetables. Zaxby's also offers a range of healthier options, including grilled chicken sandwiches and salads.

Another unique aspect of Zaxby's is their focus on customer service. They pride themselves on providing a friendly and welcoming atmosphere for their customers, and their staff is trained to go above and beyond to ensure that every customer has a positive experience.

Overall, Zaxby's is a great option for anyone looking for delicious, high-quality fast food. With a wide variety of menu options and a commitment to customer service, it's no wonder that Zaxby's has become such a popular chain across the United States.
How to file a complaint about Zaxby's?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaxby's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaxby's. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps to effectively file a complaint against Zaxby's on www.zaxbys.com.

Overview of Zaxby's complaint handling

Zaxby's reviews first appeared on Complaints Board on Jun 17, 2008. The latest review Non-Payment Of Staff was posted on Nov 8, 2024. The latest complaint Management was resolved on Feb 27, 2023. Zaxby's has an average consumer rating of 1 stars from 409 reviews. Zaxby's has resolved 22 complaints.
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  1. Zaxby's Contacts

  2. Zaxby's phone numbers
    +1 (706) 754-1122
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    +1 (615) 604-3505
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  3. Zaxby's emails
  4. Zaxby's address
    1040 Founders Blvd., Athens, Georgia, 30606, United States
  5. Zaxby's social media
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    Dec 17, 2024
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