Suddenlink Communications

I have a trailer park- rv park i recently rented an rv spot but the cable would not work.
I called suddenlink and set up a service call for it to be fixed I had to ask the owner of the rv to miss work and be there for the service call.
The technician did not show up at the correct location he showed up at the billing address. I immediately called suddenlink and advised them he went to the wrong location . so he came back out and went to the RV and fixed the problem .
Issue i have is they charged me for a missed service call even though i had the owner miss work to be there for the technician.
when i set this up i explained were the issue was at and which lot # the issue was at.
Now I am being billed for a missed service call.
I called suddenlink today and the person i spoke too said why didnt your husband go tell them they were at the wrong place BECAUSE I HAVE NO HUSBAND if its any of your business. He said they called you on your phone which is my cell and i was at work and did not receive it due to the fact i cant always have my phone on at work.
I told him people saw the tech at my house even though i told them it was at the rv location. so i have a witness that saw him at the wrong location. I have a mad tennant that missed a day of work waiting on his cable to be fixed .
according to the man i spoke too i should feel privileged to have suddenlink i pay my bill every month have for many years now i for the past year have paid a business bill also so i would think suddenlink should be happy to have me as a customer.
i know 60$ isnt much but its the fact it wasnt my fault the tech went to the wrong place.. I had the owner there waiting missing work I called immediately when i was told by a witness he went to the wrong place How can this be my fault