Suddenlink Communications

I called suddenlink 3/30/2021 at 7:45am ph# 1/[protected] s/w Jackie. I explained I was moving, also unhappy with latency issues and wanted to cancel my services by 4/1/2021. She said she will cancel my services and asked for a forwarding address. I gave her my PO Box for a forwarding address for the final bill. I asked if I could still pay online as I always have. She said yes. Then told me I need to return the modem within 30 days. To take it to the local suddenlink building in Kingman.

On 4/13/21 at 3:15pm I went into the local suddenlink office and turned in my modem. At that time I was informed my services were still active. I explained I canceled and was told to call customer service to have bill backdated and back canceled to the date I requested. Also I need to bring in the power cable that goes with the modem I just returned before Friday or will be billed an additional $15. Told her I will bring the cable in before Friday.

4/13/21 at 4:25pm I called suddenlink [protected] s/w Michael who said he will cancel as of 4/30/21 not earlier. I explained the situation and he laughed at me. I asked for a supervisor, his boss, someone higher than him. He said he is the manager and there is no one higher than him. He was unprofessional, rude and refused to help me.

4/13/21 at 4:36 I called back to speak with another representative, [protected] s/w Ossam. I explained all previous situation. He said I need to call the retention dept. He said he noted my account to indicate my services should have been canceled on 3/30/21. Then he gave me ph# [protected] to call the retention dept.

4/14/21 at 4:46pm I called [protected] and s/w Dominique who said she would reset my disconnect for 4/1/21 and that I will receive a prorated bill to correct the billing do I would not be billed the $105 for the month of April (4/2021). Then she said wait I see a cancellation today. I explained all the previous information and situation to her. She said okay, went silent and I could hear typing. Then at 4:57 I was disconnected.

I called right back at 4:57 and went through automated. System disconnected me again.

I no longer live at the 3930 E Suffock Ave. that services for account in question [protected]. I called to cancel on 3/30/21 and have received no services at that address at all during the month of April. My services need to be canceled prior to 4/1/21 and my billing needs to be corrected so that I am not billed for services I did not receive.

I will be suprised if this message gets out because the service is under 1 mps. This has been 3 rd week of horrible connection speed. I will not be paying for this months service. They sent a guy out and he said that only 1 tech does maintanence calls and does not know when he will be here but he did put the order in. This incident started when I was late on paying my bill. It really seems like they switched something to make the signal bad. Or put me on the reject list. I will be contacting the bbb