Budget Van Lines reviews and complaints 1
View all 23 complaintsBudget Van Lines - Moving of personal belongings and delivery
Our Unbelievable, Expensive moving Nite-Mare. We hired Budget Vanlines, they in turn hired Eli Trucking Corp. And Eli Trucking hired a person from New Jersey named Roni. Because of the many times our belongings were load and unloaded from one to who knows how many times, our things were damaged or lost. Eli Trucking referred us to Anthem Claim Management in Arizona to submit a claim for the damages and ackledging that we have nine (9) months to submit our claim. We prepared a complete submittal package containing description of the items damaged with pictures. After several weeks, we received their response letter. Their Unbelievable response was, "papers were signed acknowledging received in good condition, nothing lost or damaged. Can anyone tell me how many items are damaged when their truck driver Roni is insisting to his helpers to unload the truck, because he needed to leave. I don' believe that there's anyone on this world/planet that can see through box's and see if there's any damages to their contents! Another Unbelievable issue is the letter from Anthem has "Eli Trucking Corp. letter head and at the bottom of this letter, there's No Signature. But has "Anthem Claim Management, LLC for Eli Trucking"! Now, is there something WRONG with picture? Can one assume that they're the same company and COVERING EACH OTHER? I called Anthem several times to speak to their so-call adjuster. He's never available and never returns your calls. He's always out of the office and has no direct phone number! But, he does have a person that takes messages. INFORM EVERYONE TO AVOID USING THESE "WORTHLESS ORGANIZATIONS"...
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