Menu
For Business Write a review File a complaint
CB Wellness and Spa Massage Envy 10006 W Happy Valley Rd Ste 1240, Peoria, AZ, 85383, US
Massage Envy company logo
Massage Envy
reviews & complaints
Massage Envy company logo

Massage Envy

10006 W Happy Valley Rd Ste 1240, Peoria, AZ, 85383, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
D
3:54 pm EDT

Massage Envy - automatically signing me up for a membership

I had a message about 5 months ago. The gal at the front desk ask me if I wanted a membership. I said no that if I come back then I will sign up for a membership - that I just wanted to use the gift card. Well she signed me up because she had my credit card to hold the appointment. I was speaking with Amber regarding all the charges and she told me numerous lies. The first one as I couldn't figure out how they got my credit card information, I said I thought I had to use it to hold the appointment. She said no they don't do that. I called another location and said I wanted to make an appointment and they requested my credit card, lie 1. Then she stated that I was receiving calls when they would pull the money out of my account. I went back through my cell telephone up to April 2019 and nothing from message envy, lie 2. Now I am wondering if they pay commission every time they get a membership. Further they charge 90.00 dollars without a membership ugh. I have never paid that for a message other than a resort. She told me that was industry standard - not in Arizona. This is all BS and she has until tomorrow to get this rectified and why she felt the need to lie to me! They just might see a law suite from me. I am going to call my bank as well.

Read full review of Massage Envy
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.