Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - more care of pet
On Sunday, August 23, my two dogs got in a fight.
I noticed on Tuesday, August 25, that the one dog's face on the right side was beginning to swell. I decided to keep an eye on it and take her to a vet on Wednesday if it was still swelling.
On Wed her face did look worse, but my husband had chest pains and I took him to the ER, he was admitted to the hospital and ended up in ICU.
On Thursday morning I called my daughter and grandson and asked them to find a vet and take my dog Sasha because her face was really swollen by now. My grandson googled the closest vet and found Banfield (7th Ave and Bell Road in Phoenix AZ). Since they are affiliated in the Petsmart store, I had confidence that this was a good place for them to take her.
When they arrived and the exam was completed, it was decided that she needed to have surgery. The cost was given of approx $1200 and I agreed to this - since my husband was in ICU, I could not put his dog to sleep at this time. Surgery was done, a drain tube placed in her cheek, oral and ear drop antibiotics were given. (She has been given her meds every 12 hours since the surgery).
On Monday, August 31, my daughter took her back to Banfield as requested by the Vet. She was examined and the drain tube was removed.
On September 10 I noticed that her face was starting to swell again. I called Banfield and was told that in order to have her checked again I would have to pay another exam visit. I questioned this since if the decision to remove the drain tube too soon was made, then I should not have to pay for that mistake. Christy put me on hold, came back and said she had talked to the Vet - and that there was nothing they could do - if I wanted her checked again I would have to pay for the visit. I told her I was very unhappy and that if I was going to pay someone a 2nd time to care for my dog after this botched procedure by their Vet - it would not be them.
This is the WORST vet attitude I have ever encountered. I am so sorry I took my pet to this location. I will do everything within my power to make sure others are aware of this treatment. I will share my BAD experience at every opportunity. I do not have another $1, 000 to take care of my pet and if another surgery is now required, then my pet will probably die.
Banfield doesn’t care – and Petsmart probably doesn’t either – but at least others are being made aware of this situation
Banfield Pet Hospital
Inside Petsmart
17035 N 7th Ave
Phoenix, AZ 85023
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
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Feb 2010
I agree. I took my pet to this location after my dog suffered from a toenail injury and found that I was charged for services that were not provided. In addition the office double booked appointments and took several walk-ins during our scheduled time. I left my pet For an hour and 1/2 thinking it would be more convient for them to treat him. The vet failed to mention that I would be charged for their time mismanagement. I inquired about the charges and the office manager informed me that the vet had no intention of the removing the charges and that it was no use to try and contact the corporate office because all issues are directed back to them.
In the end I though it was a small price to pay for the knowledge that they will never receive my business again.
That is no longer satisfactory. Over the next two days I noticed my dog was lethargic and would not eat, drink or got outside. I decided to remove the bandage that was placed on his leg. Shock and horror filled me. They NEVER Shaved his leg. Tape which should of never have been used was all over his leg. It was unbelievable. There is absolutely no medical reason that a piece of tape should be placed vertically from his foot to his elbow. His foot and leg was then covered with gauze and sports tape (commonly used by vets). For stupid measures they placed tape all the way around the top of his leg. I had no idea that his hair was being ripped out with every step. I was shocked by the inhumane carelessness. The pain my dog suffered from this mistake is heart breaking to our family.