LA Fitness International

LA Fitness has no customer feedback options on their website or at the local club. At the Town & Country club on Camelback, they play music throughout the club but at uncomfortable volume levels, which makes it hard to hear the audio I bring with me on my iPod. I've explained to the staff person or manager that the music is so loud I cannot hear my own music. They nod and smile and have even turned it down on request, but even after the adjustment, the volume is still quite loud. On my next visit, the volume is back up again. It's especially noticeable on Saturday and Sunday. As I was entering the club on a Sunday afternoon recently, two woman were discussing the volume with the person at the desk, who explained to them there was nothing she could do about it. Later in my workout, I also went up to ask if someone could turn it down, and a different staff person went into the control room and turned it down, then asked me if that was better. I couldn't tell if it was better because the speakers are back in the exercise areas, not at the front desk. Walking back through the club, the volume seemed slightly less, but in the back of the club near the racquetball courts, it was blasting away like before. When I come to exercise, I want to concentrate, but the loud volume levels here make me want to turn around and walk out the door again. This is not a night club. It's a fitness center with all ages and fitness levels. How about a little attentive care to the sound levels at LA Fitness? I have also had the front desk staff turn their backs on me during a conversation in which I've mentioned the loud sound before our conversation was finished. I suppose they were telling me they were done with the subject. Some of these people have very poor customer service skills. I like the facility and the location is excellent, but customer service here rates a zero.