US Bank

May 23, 2023, two checking accounts I maintained were closed. 5 days later, I was sent the ending balance from both accounts in the estimated amounts of $17.00 and $366.00. The cashiers checks were for the ending balance from the checking accounts Upon the closing of the 2 accounts, via the telephone contact center, I repeatedly inquired about the deposit to be made in the account. The disclaimer was provided verbally that any deposits made to the account after it closed would be immediately returned to the sender.

June 1, 2023, I entered into a US Bank branch location, 2222 E Camelback Rd, Phoenix, AZ 85016, made a $300 cash deposit with a teller in order to open a new checking account. The first issue is that when I look at the initial transactions, they do not begin until June 5, 2023. Next, in reference to the direct deposit made by AZ DES, it was actually to go into my account at Bank of the West. The end result, US Bank held my funds without my consent and then deducted what was the reversal amount for the third provisional credit from funds that should not have been held for 7 days. Then to reverse a provisional credit based off the fact of the dispute form not being complete and returned to the claim adjuster. To date, I still have not received it.

So as of June 1, 2023, the account ending in 0131 is the recent account. more recently, transactions are not in the place they should be (SEE ATTACHED). I mobile deposited $250 on 6/27/2023 and also another personal check from another bank to my account. The first check cleared and I was in the green with the account balance. Then on 6/28/2023, all of my transactions are out of place. It is appearing to me that someone is doing something wrong and Going into the US Bank Branch locations, 2222 E Camelback Rd. Phoenix, AZ 85016. I was mocked by the other tellers while I was in conversation with the US Branch Manager, Sam Miller. The Branch Manager was very rude. condescending, he was rushing me to get to the point and over talking me. The US Bank branch manager showed no customer service skills by listening, instead I was mocked ridiculed by the other tellers in the bank that particular day. The US Bank Branch Manager was the last result of resolve as to the errors on my account. While in the branch I was never informed that another hold was placed on my account. All of this leads back to my money being taken by US Bank. I would like to file a formal complaint.