Trend Times Toys reviews and complaints 1
View all 22 complaintsTrend Times Toys - Refusal to take back a malfuntioning battery and charger
I purchased a battery pack and charger and both were not functioning products. The only help I received was to be rudely brushed aside and referred to the manufacturer. When the manufacturer could not assist me, I was referred back to Trend Times to obtain a refund. Alex, the manager, would not listen to my needs and was rude and condescending when I was trying to speak and acted like I was the one being rude. When I asked what the policy was for obtaining a refund, he first told me they didn't do refunds and after I pressed the issue he said he would have to email me the procedure, which I have never received. I would seriously think twice about doing business with a company who can only be helpful when one is ordering a product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Trend Times Toys Reviews
mercedes ride on toy scammers and now they have my cc. battery carrier and switch no customer service Shipping feeGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I totally agree. This company is AWFUL! We received a cheap, overpriced remote control Hummer from them for $98. It broke within the first day. I just want my money back. However, their "return policy" lists many of their toys that they don't take back and for what they do take back they charge a %25 re-stocking fee.