Trend Times Toys
Reviews and Complaints

We purchased a Mercedes-Benz ride on toy in September 2018 for my daughter's Christmas age 9. We research multiple companies to find the right fit. We called the company multiple times in advance of the purchase to ensure we were receiving and ordering the product we were seeking. This product specifically states on the description appropriate for ages one through 10. Upon delivery the box takes ages one through six. We called within 14 days of purchase which is the timeframe you must call to return. I was told the customer service does not accept phone calls. I was given an email address and I proceeded to email with no response. I have now engaged and over 78 emails 46 phone calls and in writing this company threatened my professional license and refused to assist my family and correcting the problem they created by delivering the wrong product. We are now going to be suing them

I was looking to purchase an electric scooter late May 2018 found this site thru google. When I apparently made the purchase the site told me that this product was out of stock. I never received an email or confirmation that the it was out of stock and they would later bill my credit card. I just assumed the transaction was voided. I get a phone call today from a very shady person saying the scooter was shipped ..what almost a month later. I picked up the phone as he was leaving this message. I told him we don't want the scooter and he tells me he wants to speak to John since he made the purchase. I said I am his wife and we no longer want the scooter. He said I cannot return the scooter and I should read the fine print. I did call the credit card company and they charge my card on the 14th of June. Apparently they are scammers that send defective goods and never answer the phone and almost everything they sell is non refundable in the fineprint under FAQs at the bottom of the site. there have been numerous consumer complaints. I asked to speak with a manager and this guy tells me no and that I am harassing him. I did lose my temper. He said he recorded our conversations. He even called my home phone back and left a message for John that this woman at this number keeps harassing him. The creepiest part is he knew my age and obviously were I live. He kept asking to speak with John and I kept telling him John does not want it either. Meanwhile we are out 500 dollars and we probably will not receive the item or it will not be what we ordered or defective. Scamming low life excuse for a human

I ordered the items on a Sunday. On Monday and Tuesday I sent emails requesting tracking numbers. Wednesday I call in the late afternoon. We the person answered the phone I told him I was looking for a tracking number for my purchase. he told me I only ordered it 2 days ago. I told him no I ordered it 4 days ago then he got [censored] with me which caused be to get [censored] back. He then told me he would recall the order and preceded to berate me. I hung up them he keep call me back which I didn't not answer.

My story is the same as all the rest. No product came. I get the run around. Cannot talk to a real person. Just emails about how they are sending the tracking number again and on and on. I don't trust anything they are saying. This was a gift for my granddaughter's birthday. Consequently, I have to purchase something else. I have disputed the charges with my credit card company. How do these people stay in business?! Lesson learned: if I can't find it on Amazon...I don't need it.

I bought a remote control car from this store as a present for my son and he was very excited about that. Since it was a present for his birthday I paid extra money for quick shipping to get the car as soon as possible. TrendTimes said that I'll get my order within 5-10 business days. When my order did not show up I contacted TrendTimes and asked what was going on. They said that they were not able to deliver my order on time and said that they need few extra weeks! I asked them to refund the money I paid for shipping and they refused. Instead of 10 days it took them 4 weeks to deliver! These guys are the worst!

I purchased a remote control boat from TrendTime.com website. It arrived with the control not working. When I contacted customer service, they kept asking be to try different batteries and send them videos of what I was doing wrong. It was clear that the control was not working and I requested to return for a refund. I was told it would be 20% restocking fee and I would need to pay the shipping. A retailer shouldn’t charge a customer for a defective device I am returning, it’s broken! Replace it or provide a refund. This is a poor and deceptive business.

I must say that these toys are very expensive, but I did buy one for my son as a Christmas present. This was my first experience with TrendTimes and definitely was the last. I received my order on time and was very happy about that. I did read the reviews before I made my order and many people said that delivery service was slow, but in my case everything went well.
Unfortunately my toy arrived damaged. Doors were stuck and did not open, the car itself did not work properly. I sent the toy back and asked for a refund. I did not ask for a replacement because there's not much time left. I'm very disappointed.

I ordered a Drone from Trend Times on Nov 9, 2016 and received a confirmation e-mail. Order number 147008 for a total cost of $216.80. I have not hear another thing from them. I called them on 11/16/2016, they do not accept calls on placed orders, you must e-mail them. I sent them an e-mail asking when the item would be shipped. I sent a follow up e-mail again on 11/18/2016. The e-mail address used was on the confirmation order ([protected]@TrendTimes.com). I also called again and got a recording to e-mail at (infoatTrendTimes.net) I tried to send one there and it was rejected, not a valid address. I called the line to place an order and was on hold for a very long time. I have since discovered many complaints about this company and notice from the BBB that they are not a member of the BBB. Any help you can give would be greatly appreciated.

Do not order anything from TrendTimes, they are selling damaged items and it's really hard to return anything. Ordered a toy for my son and it arrived broken, so I contacted customer service asking for a refund. They said that I have to send the damaged item back and will be given a refund. I did as they said and received my money, but they charged me a restocking fee.
This place is just not worth it. Customer service is a total scam, they told me noting about the restocking fee.

I bought jeep for my son from www.trendtimes.com. This company was terrible and I highly advise all people no to buy from them. I received my order 3 weeks later, and when I opened the box, the jeep had broken bumper and lights didn’t work. The seller replied to my email and told that it was broken during the delivery. I was shocked and asked if he could help me, but this guy refused to change the item or provide compensation.

I placed an order online with Trend Times on June 30 and was told I'd have my order in between 5-10 days. After 12 days I called trend times and was told my order just went out that day cause it was out of stock and tracking would be updated for me the next day. Then when tracking was not updated an additional 3 days later I called trend times again and the gentleman updated the tracking so I had a ups number and the link. Unfortunately, it only showed delivered on July 13th in the USA(I'm in canada). Anyways, finally today(july 30th) I called UPS and they told me that they have yet to receive my order and that trend times had only informed them that they had an order coming up and got a quote, never schedualed a pick up with them. Then I called trend times (and this is the part that blew my mind) and spoke to a manager.I began to explain why I was calling and I was immediately cut off by the gentleman told that I had NO right to be calling ups I should ONLY be dealing with them and that ups didn't know what they were talking about but the order was shipped. I asked how I find out where my order is at the moment and I was beyond rudely told that if I would be quite he would tell me. I asked him to please tell me then and he went off on my "attitude"( which I made VERY sure NOT to have) and told me that I would have to email my concern in because he"could not deal with me"( at this point I would almost think he's joking because I have been NOTHING but polite and patient) . When I relize he's seriouse I ask just to please cancel my order and refund my credit card. The he sounds happy and says sure, BUT I'll be charged a 25% restock fee. I ask if my only option is to pay more for something I'm not getting or to not know when to expect it and he said "I'm hanging up now" and he did so. I have NEVER had such pathetic customer service in my life. I believe this company(from what I've been able to dig up) is a small company run by 1 or 2 people( i believe the 1 I spoke to was an owner) and they rely on their "restock fees" that they charge people when they are basically forced to cancel their order. I recomend that you NEVER use this company and in my opinion they are a scam.

So, I order an RC place from www.trendtimes.com. I notice in thier online ad that the color maybe not be what you see, what they FAIL to mention is that they dont even ship the model of the same spec, but a cheaper version of. So after getting this plane, wrapping it up, my son opens it on Xmas to find at totally wrong gift. So I call trendtimes to be told that it is the same model, which I can tell is BS. Plus the customer service guy as an AH to boot. I send it back unopened, but did photograph everything so they could not claim damage to the item. Then I get my amex bill, they only refunded 70% of the bill, claiming a 25% restock fee, even though they never sent the right thing in the first place. I have filed an official complaint with the BBB of Arizona. Trendtimes represents a new LOW in online service and representation.

After taking a month to send a simple order its the wrong item. Contact the "live person" chat at the site, they are rude, tell you to keep what you got and will not answer the question do you have a return policy. Contact the so called support, no response, phone call is a recording. Buy at your own risk, what you get is what you get and you keep it.

I ordered online without checking horrible reviews of the company online.Bad reviews are everywhere about this company not shipping/shipping broken goods/other bait and switch scenarios.

We ordered a $175.00 remote control boat then the company sent two emails: Please call us about your order and Your order has shipped. When I did call them back, the rudest slacker cust. svc. rep said the item was not shipped/not in stock contradicting the prior email which loads a fake tracking screen for you to track your order (that doesn't work). I don't even think the UPS tracking number is a real one.

I think the plan is for you to think the item is on its way while they charge your credit card. I contacted American Express promptly to dispute payment to the company as they send a "Your card has been credited" email with the fake employee name "Samantha Redding". I am sure the whole place is a lie and hopefully American Express will protect us.

I purchased some toy guns from their web site on Dec. 29, 2008. They took the money from my account on January 2, 2009. I have made inquiries by phone and by EMail from their web site. They are couterious and will do everything to straighten out the order, but nothing happens. My last EMail to them was to cancell the order and return the money. There was no response from that.

Trend Time Toys http:--trendtimes.com- advertises all over the Internet for
remote control toys. Unfortunately I did not check them out, I relied on
the good name of Yahoo Stores and Google. Had I checked I would have seen
the numerous complaints against this company for what can only be viewed
as fraud.

I ordered a remote control helicopter from this company after doing an
extensive Internet search on the toy. They looked very professional,
guaranteed delivery before December 22nd, and that the RC Helicopter for
$99.95 would be first rate quality. I began trying to contact the company
when it did not arrive by the 22nd of December as promised, I continued to
try and contact them daily via email as instructed, no response.The
helicopter finally arrived on December 27th (too late for Christmas) and
it is a complete rip-off, it not only does not work, the parts do not go
together. They are not returning phone calls or emails despite the message
on their phone stating to email them. After searching their site more, I
discovered that they specifically state that helicopters are not
returnable as they are checked before shipment. I suppose they feel this
will let them off the hook. I have also discovered that the telephone
number they show is a Telelink in Newfoundland, this is the same number
they list with the Arizona state Business license department. They have no
physical address, only mail drops.

I found over 40 recent complaints filed against them with the Better
Business Bureau of Arizona.

I am pretty confident with the research I have uncovered this company is
conducting scam sales of products they know to be defective and once the
calls start coming in they just ignore the calls. Because of this truly
horrible experience I feel I can no longer trust companies advertised
through Google or Yahoo sponsored sites.

Ordered a rc plane from trendtimes on 1/24/09 2 weeks later I called them up and asked for a traking number. They could not find any info on my order and said that he would check with they warehouse and contact me. The next day I got a email from the popular "samantha" that the plane was in phase 2 and would ship in 4-5 days. She also added "be patient as this is a hobby iteam" well, who cares if it is or not. 8 days later, no word no email and no traking number. Shure wish i would have looked these people up through the BBB first. my qu. is how are companys allowed to go on like this with no penalty's?

I ordered and paid for an instock rc boat on 12/2/08 from Trendtimes.com. It was for my grandson for Christmas. On 12/15/08 I emailed them to see where it was because the order said 5-10 days for delivery. On 12/17/08 they responded with: 'It has shipped, should be there by monday.' Samantha| No tracking info at all included.

To this date of 12/25/08 it has never arrived. I emailed them everyday from 12/20 to 12/25 and have not heard from them again. They have an 800 number but it has a recording on it. I have contested the charge on my credit card to see if I can get my money back. I am very cautious with online purchases, but these clowns got me. Caution, they really look legit!

Ordered rc boat on 12/2/08, never received. No contact from trend times. I have contested the amount with my credit card company. Check out [redacted]s! Wish I had! Heres the BBB report:

"Trend Times Toy Store
Full Service Hobby Store Gas Electric RC Helicopter, Planes
www.TrendTimes.com
Business Name: Trend Times
Trend Times Toys
Business Address: 9393 N. 90th Street #102
Scottsdale, AZ 85258
Principal: Brad Morrison,
Phone Number: [protected]
[protected]
[protected]
BBB Accreditation: This business is not a BBB Accredited Business

Based on BBB files, this business has an unsatisfactory record with BBB due to 65 unanswered complaints.

Based on BBB files, this company has an unsatisfactory record with the due to unanswered complaints and a pattern of complaints. Complaints are concerning delivery issues. Specifically, complaints allege non-receipt of merchandise, inability to reach company representatives and difficulty obtaining refunds."

Please don't advertise ### like this. THANKS