Ulta Beauty

While shopping in Bakersfield , Ming Avenue Ulta today, I was followed by security..& then a store representative. I was appalled because as an Ulta card holder, an employed law abiding citizen, and a Well education Ed woman with a Masters in Counseling ( I have a clear understanding of human relations) Yet I was made to feel as if I was going to take something! I have no reason to steal.. considering the fact that I was not the only one in the store, WHY WAS I TARGETED?I was the only black woman in the store when the incident occurred… All people steal( all colors, all social economic backgrounds) …An epic fail on my anticipated shopping experience..

Good afternoon. First let me start by saying that this is something I never do, I always want to see the good in people and look for the good everywhere I go. But this has been going on for a while and I feel you need to know whats going on in your stores. I went into the bakersfield, ca store yesterday and had an issue. First let me say that I have been a loyal ulta shopper for a while now and this last year have dreaded going into the store in bakersfield due to the snobby sales team. I am never helped and when I approach someone for help they act like it's an inconvenience. Yesterday 3/31/19 was the worst experience I have had. I received 2 emails in march to come and redeem my birthday gift. The email said it was the whole month of march that I was able to do this. The fine print said the birthday reward expired 3/31/19. When I went to check out that day 3/31/19 I informed the cashier, jolynn that I wanted to redeem my birthday gift. She said I needed the email. I attempted to find the email on my phone and in the meantime showed her my id. She then told me I could only redeem my birthday gift in the week of my birthday. I asked her which email address the email would be coming from and she said ulta. (ulta sends me emails from several email addresses). As I am looking the woman next to me checking out also tries to redeem her birthday gift, her cashier asks my cashier why wont the bar-code for the gift come up and my cashier tells her that she is to late, her birthday week has expired. She again told me I was only able to redeem my birthday gift in the week of my birthday, which is 3/19 and that the email was sent to me on my birthday (which it was not). She was not trying to help us in any way. She was completely rude and snobby. I was embarrassed beyond belief, as this conversation was held in the front of the store by all the customers in line and other employees. She did nothing to help me or the other lady. She rushed me along and I asked for her name and she told me jolynn and that she was the co-manager. Wow! I would think the co-manager knows the guidelines of the birthday gift reward and would especially be the person to try and help you! Not give you false information and shew you away. On top of that, I did not receive my 2x birthday rewards. I love the make-up and variety at ulta. But the employees have me hating to step foot in there. I don't know if I will return or not, but I thought someone should know how horrible the customer service is in the bakersfield, ca store.