Ulta Beauty review: Missing items

I was missing items from my order maybe taken out from bottom. First thing I did was see if it was shipped separately and it wasn't. l been back and forward with customer service and no one will not reship my items or refund. I feel this company a spam they go from the package weight only and my package weight changed when UPS had my package in their hands. ULTA ghosted me so l don't get a response from their text and email now. They keep asking for proof which I provide but, they are not solving my problem. I had some other orders that had issue and provide photos. I feel they know they're are shipping used, missing and damaged items as well. One of my items on a different order that was sealed in a package with no top and broken into pieces. I'm a mother I get a few items at times for myself care and at first Ulta had great deals and great experiences till now. I don't know what else I can do to provide to this company I have not received my items to a point I'm losing sleep. I just want my items reship that is missing and they will not do that. I will not be buying from this company again after this experience. I seen on BBB others are having the same problem with this company. They give the same response and don’t help. Beware.

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