Ulta Beauty
Reviews and Complaints

Each time I go into Ulta, the manager at Ulta on Louisiana Ave. in Lafayette, Louisiana is a RUDE and unfriendly woman! It's like I DREAD going inside every time I walk in and see her face. She doesn't leave you alone for anything and I can't even concentrate on what I am there for because she is always in your comfort zone. When I go to check out or to be waited on, she is has the ugliest attitude of all the staff. Everyone else is so nice and kind but I don't no if she doesn't like white people but I am totally not against any race. I also do a lot of business there and at times, I will go to sephora that is a couple of blocks from Ulta not to deal with this woman. This has been going on for some time now, and it needs to STOP! Thanks so much for your time and energy in this matter!

Armisha Higginbotham

I placed an order online for Black Friday, it went through and I received an email confirming my order. Several days later, I receive an email stating the the item is out of stock. I called Ulta because it is completely unfair as I could have bought the item elsewhere with similar deals if I knew I wouldn't be receiving my item. Customer service reps and their supervisor admitted the fault was on their end due to having website issues. However, they stated there was nothing they could do. They refused to send me the item at the given price once it is in stock and they refused to provide me with a gift card for the price of the item so I could go buy it myself. This is completely unacceptable. I understand items go out of stock, but then I should not have been allowed to order the product. Ulta refused to provide a resolution aside from telling me to purchase the product at full price.

On 11/23 I tried to order black Friday offers online. When it came time to check out, it would not accept four different forms of payment. I then applied for an Ulta card figuring the site can't reject it's own apporoved card and it did. I called customer service and they said that there was nothing they could do and that if I bought a prepaid Visa card that might work. Otherwise I should go to a store and wait in that incredibly long line and make the clerk place my online order. She said she couldn't do that because they were too busy. Look. It is deceptive practice to advertise specials you have no intention on selling online and forcing customers to go to a store. I see lots of consumer complaints whose experience was the same as mine. Something stinks here

I tried to return some items today that my EX boyfriend purchased for me. I do jot have receipt or a phone number the items were purchased under OK. Manager REFUSED to do a return as corporate website states "Lost your receipt? No problem! We are able to locate purchases made using your Ultimate Rewards Member number or ulta.com account.
If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID)." However, she refused to honor this. His the [censored] can an employee overrule CORPORATE policy!? I'm livid. This is ridiculous. Not to mention the STORE CREDIT was going to be spent in store. So WTF?

I went in to help a friend today try on the nyx foundation at my ulta store in evans Ga . While attempting to test out the foundations I noticed that the foundation bottles were very dirty but could not tell how much build up was on the inside. I was very careful when trying to retrieve the foundation out of the bottle but one of the foundations was so dirty that it exploded all my clothes in my face. The Ulta cashier saw the explosion and did not offer any help or assistance as the foundation was all over my clothes, my face and in my eyes. I then asked for a Manager to let them know about the incident and how it happened. The manager proceeded to tell me she understands and that she knows that the testers were dirty. The manager saw I was covered all over in foundation and did not offer an apology or even any assistance to help me clean up. I was so embarrassed. I spend a lot of money at Ulta and I'm also a card holder. I can shop anywhere but I will not continue to shop at Ulta if this type experience is not addressed properly. I look forward to hearing back from you thank you.

Incident details:
10/28/2018 1:50 pm est
LaToya Fairell green-[protected]
[protected]@gmail.con

I been going to ulta for 6 yrs plus for my hair. Recently I had to go to freehold mallory cut my hair and highlighted it was to be blonde but was orange in the lights in store could not see issue. Then I had a apt with someone in clifton ended up on that day find out the girl quit first I hear been trying to reach you to let you know lie no call was made not til 1/2 hour before apt which I was in store only message was verifying if I was coming not that the girl left (4 weeks ago) the part them trying to call me day before was a lie I ended up in a argument with husband over a lie. Then cause mallory screwed up my hair for a special occation mighti add when I had it done friday wasn't compensated for the disaster. The best is the store manager came and talked to me instead of listening kept looking at her watch. Respect needs to be given to customers. Btw got hair corrected so far looks good but will it hold up
Gave 30.00 tip not my usual but delt with this problem for a couple of months and wasn't going to go to a another salon to fix someone else's problem
Freehold and clifton I really hope the manager was listening to me.

What kind of business are you people running went to get my hair done by Esmeralda Gonzales and she did a horrible job my hair was three different Colors ruined my Hollister sweater with black die came back and talked to the supposed salon manager Jose Olmos and he said they would fix it worse than the first time manager was argumentative didn't even say we're sorry spend $200.00 dollars when I could have done a better job if no one contacts me I'm going to file a complain at the state licensing board against Ulta

Disappointed to learn Ulta Beauty Salon hire people that offend and belittle their customer base. I am not sure if her views are shared within the corporate organization but her opinion was not solicited by me and reflect poorly on Ulta. Perhaps you should encourage your employees, as other companies do that when they put themselves in the public eye and promote a business, they should keep in mind they also represent that business. It sad that Ulta allows those that support them to be treated do badly by their employees.

I went into ulta yesterday after work to purchase a foundation I'd been wanting and I grabbed a couple of other products. I noticed after about 10 minutes of being there the employees were coming up to me literally every 5 minutes asking if I needed anything while I was swatch ing the tester nars concealers trying to find my shade. One girl even walked by me giving me the dirtiest look. By then I was starting to think what is up with these people. I checked out a few other products on other rows. same manager asked me 2 different times if I needed help. by the time I got to the last aisle of products I wanted to look at and buy a palette from the same manager comes and I'd standing next to me straightening merchandise like watching me while I'm holding 2 palettes comparing colors. than I realized they must think I'm trying to steal something. I was and am extremely offended I was made to feel so awkward to shop there and I spent over 150 dollars I should have just put everything back. but thas the only store I know of to buy that brand unless I want to order it and pay more. Than as I get to checkout I notice the same manager with one of the other managers standing by the door with their arms crossed talking staring at me. as I finish paying and walk through the detectors they turn and walk away immediately. they were waiting to see if the alarm went off. I was thinking do I look shady or something? I had done nothing wrong and didn't deserve to be treated like a thief. I got to my car and was looking for my keys and look up and one of those managers had parked next to me and was getting in her car. She gave me a polite smile like ok I'm sorry I guess you weren't stealing. Maybe because she saw I was driving a nice car, I dont know but I couldn't help but look disgusted. I'm a white female in my early 30's I had on jean shorts and a tank top, I look average I wasn't dressed up or wearing a lot of make up that day, so maybe that's why. I wish there was another store near by I could buy these products from without having to shop there or order online. I'm so disgusted I'd rather drive an hour away to sephora next time

My daughter looks forward to getting pink extensions for Breast Cancer Awareness month at the cut for a cause event. My daughter came in with her hair flat ironed and wanted her ends trimmed and the pink extensions. Her hair is uneven and frizzy. Another lady did her pink extensions. They were nice. I had my hair cut into a bob with about 10 inches cut off. I always donate my hair to locks of love, but this time I was told that I could not donate my hair. She said they don't do that anymore. Then she said because my hair was color treated. Next, she claimed my hair was damaged. I had my ends trimmed last week. Lie after lie... I researched locks of love and I could have donated my hair. I am very disappointed with Ulta. I have been a customer for well over a decade, but I am rethinking giving them my business. My hair cut was nice, but she left my hair very frizzy. They all were rushing everything.

Hi about a little more then a month ago my daughter went to get her bangs cut. She went to Ulta store #1164, To begin with, she arrived early for her appointment so that she would be on time for her session. After still waiting a half hour after her appointment, my daughter's boyfriend went inquire why they were still waiting and the hairdresser Sam (whom my daughters appointment was made with) made a comment to another employee saying it's ok they were here early anyways. Before my daughters boyfriend could respond, Hilda another hairdresser said she would take care of her and cut her hair. Hilda then just grabbed her bangs twisted and cut them. She styled her bangs and charged her $14 for an awfully done hair cut. We hadn't said anything then to give the hairdresser the benefit of the doubt and tried to just style them the best we could . I took her to another hairdresser today to fix the problem and she showed us and explaied to us how badly cut the bangs were and how we should of never been charged for such a horrible job done. I feel that it was a bad start with the waiting and the comment the hairdresser made and my daughter should just walked out. It's a big ripoff that you have employees that don't care about their customers and just their wallets. As you can see in the first picture her bangs are uneven and the second is where you can see how horribly cut they are.

I went to the benefit brow bar today and left with my skin bleeding and completely ripped off of both sides of my face underneath my eyebrows. With the amount of missing skin I most likely will have scarring. Instead of compensating me the wax, the manager only took off $3. I've very disappointed, and angry as I go to ultra for all my beauty needs, and the worker there didn't even apologize. I will never refer another person to ulta after this experience.

Ulta Beauty in San Marcos has the worst customer service. The manager in there is a nasty and racist. I bought a perfume bottle and it was damaged upon opening when I got home. I went back to the store and the nasty manager gave be bad attitude and said it was a final sale becuase it was in the clearance section. I called Customer Service and was told Annette Ochoa the District Manager would be calling me back. I never recieved a call. Cowards.

As of last night i placed an order and my macbook changed the address on me itself, which i understand is my fault. Immediately when i got the confirmation order i saw the wrong address and attempted to call but the customer service was closed. As of this morning i called and first, i want to complain about the fact that i DID NOT use my ulta account to order and on the phone was forced to give out my information. What if i wouldn't have had an account? would i just not be given any information and second, the email that was on that account wasn't even my email but the man continued to say i had to give him the right email to confirm that to me is so sketchy, i had to give my email first and last name and address to get any help. When transferred to cancel my order, the women was rude and when i asked what my options were she said call usps to change my shipping address. I do not understand how i have no options through them as i just placed this order less than 12 hours ago and spent quite a few hundred on a gift for my mother. i will never use ulta again. Stick to sephora.

My appointment at ulta hair salon was at 1pm I left at 630pm. Horrible experience:( I asked for a freshening of my blonde and color of my roots. Basically a total of $287! I specifically asked a brown on top to cover my roots. The color looks black and the blonde looks copper. I see no difference except for my gray hairs are covered. I also asked for a blunt cut. The cut looks horrible. I have so much hair and she didn't thin my hair out as much as she needed to. My hair basically looks like a wig. After hours of finally leaving I was about almost in tears. I go wait in a 15 min line to pay my service. My ulta card didnt go through. They had me call customer service on their phone and people were looking at me like I was some sort of criminal. I was in tears at this point of frustration. All i wanted was to pay and get the hell out. Finally 15 min later on the phone. They told me they blocked all transcations because about 2 weeks ago there was a suspicious transaction that I did not do. Finally they unblocked my card so i can use it for this service. I'm so upset.

I have blonde hair with apparent light orange roots. I originally went in to Ulta to fix my orange roots. They were a very light orange and I wanted them blonde. The lady and I agreed on only doing the roots, nothing further required beyond the apparent line of orange and blonde. She confirmed with me only making the orange roots into blonde, which was what I made the appointment for. I specifically told her I did not want the roots to be blunt. My blonde clashes immediately into my black hair and there is no fade or transition it is just clunky and blunt and does not seem worth the $180 I paid for. This costs about $11 at Walmart to do it myself. I'm extremely embarrassed how much I paid for this and even more to point out this amature work to the lady. She was nice. My hair still looks orangish enough to where I'm unsatisfied with that, to not even mention what patchy lines she started around my entire head

I was quite disappointed with the service at Ulta located in West Des Moines, Iowa on Mills Civic Parkway. My relatives and I were testing out a product that CLEARLY had a "tester" sticker on the bottle. An employee was just passing by the aisle and assumed that we were opening a sealed bottle instead.

Her approach was a bit disrespectful and unprofessional. It started out with a " Nuh Uh, you can't do that. We sell those." I was not only confused, but very embarrassed about how we were being accused.

Even though I was heated, I proceeded to purchase a product. When I was at the cashier, I RESPECTFULLY asked if customers were allowed to test out products with a "tester" label. The lady helping me said yes... so I politely explained how an employee had just lectured me and my relatives. Nothing was resolved. It also seemed as if we were being laughed at.

Customer service needs to be changed if they want to keep a running business.

I have been a long time user and lover of Lancôme! I purchase the Renegie line annually! I love it so much. I have never experienced such profound results from any other line.
Renegie does it for me! My husband can even tell a difference. I started shopping for Lancôme at Parks-Bell, then just Belk, I love the cosmetics, the foundation is amazing the lipstick, I have so many in my collection! The skin care is what I cannot do without. Sadly I am now completely out of every last Lancôme skin care product that I have. My Ulta doesn't carry it any longer but not only that I was spoken to like a "dog " by an Estée Lauder rep at my local Ulta Beauty. Her name is Whitney. Oh my goodness I have never been treated like this in my life. I did buy several Algenist products to replace my Lancôme range but frankly my sky doesn't look so good at moment. You must understand that many of your Lancôme customers like myself do not shop online and all we want is that personal touch. When I drop a few hundred dollars at once on skin care I expect a level of customer service, am I wrong? The Belk in the same shopping center is not doing any better in the customer service department . Just wondering if I will ever have my favorite skin care range again?

Do not, I repeat, DO NOT order anything from Ulta International! I placed an order on July 1st (coming into Canada), received an email stating my order has been processed and that's when everything went downhill. 10 days later, the tracking number provided states my items haven't yet been shipped.. at that point I start getting weary so I call in. They can't find my order. I'm told I will be called back before the end of the day. Don't hear anything for 2 days. Call back — same response. Call back a third time, I'm told a tier 2 associate will duplicate my order and will contact me within 48 hours. Don't hear anything for 4 days. Call back AGAIN and ask to speak to a supervisor (Ashley).. told she's busy and will call back before the end of the day.. Still no call. When you factor in the amount of time I've been put on hold AND the amount of waiting time before actually being put through to an agent, I've spent about 3 hours on the phone. Still no products/information as to when they'll actually be dealing with my order. Today is July 16th. 15 days, 4 phone calls, 4 false promises of being contacted, 3 hours on hold, and 0 products have been delivered. Seriously, don't bother.

I have been trying to reach the Customer Service Department they provide on line and no one ever answers. They keep telling you to hold on for the next available agent. I have tried all day to reach someone to NO avail. This is ridiculous. I am very disappointed in how they treat someone trying to get information. I am very quickly deciding to stick with Sephora. A much better company in my opinion with better service.