Ulta Beauty
Reviews and Complaints

Ulta has always charged an additional $10 for flat ironing.
*Your stylist should have told you before the service.
*You could also ask.
*If you are complaining about tipping, it is YOUR CHOICE. No one forced you.

--Ulta salon manager

Time is money in the salon business. It's been that way since the beginning of time in the salon biz. $10 is NOTHING. Some salons charge up to $25-$30 extra for that especially if the hair is very thick and long. Usually in MOST salons, the haircut includes a shampoo and blow dry style. Any ADDITIONAL styling is extra. If its such an issue for you, then flat iron your own hair at home. Hairstylists spent a lot of time and money in school to become experts in their craft/to obtain licensing to perform the work they do. The prices don't just cover the cost of the products used, they cover the time involved in performing the service. It's a SERVICE. Like when you take your car in to get the oil changed, or tired balanced or rotated. There is no mystery that every place is different. Some include some things and some do not. Some places you get free refills and some places you don't.

Stupid ###,

Why do you want flat hair like the whites? Jealous 'cause your nappy 'fro reminds people of pub's gone wild?

I will say that yes paying an extra $10 is a little unorthadox but if you don't want to pay it... then don't have them do it. But it is the same concept as American Airlines now charging for bags when in the past you were only charged if they were over 50lbs. The economy is in a down fall and so for stores to stay afloat they have to add small fees or flat out raise their prices. Anyway stylists are always undertiped or not atall and that's why I am always sure to tip my stylist well. I have had the same stylist since I was like 9 years old and my mom always taught me to tip well and you will get something in return. You know what? now since she knows I'm going to tip well she drops fees or she just gives me a discount. Last time I was there I was getting my hair cut and curled and she whispered in my ear, "Because you are a good customer, I did not charge for the curl". Loyalty and generosity will pay off in the end.

First of all, IM a stylist and I basically think your a rude, ignorant ###. We have the right to charge whatever the ### we want if your sitting in OUR chair. If an extra ten dollars was such a big deal then why did you do it? Were not just gonna do something for free cause thats what YOU want. Stylists are so under-tipped and unappreciated these days it makes me sick.

Anytime anyone comes to your house to do your hair, that comes under the heading of "Freelance work". The salon has nothing to do worth it. You clarrify the cost behorehand, because it WILL more than going into the salon. The stylist has to lug all the equipment there and back, do hair in a setting that is usually cramped and and not really made to do hair, and, they are saving you time and aggravation by coming to you so that's one less thing for you to worry about. Most freelancers double the salon rate.
so make sure you have everything clear before you make your aggreement.
And by clear, i mean talk to the person who'll be doing your hair, not some go between.

I have been seeing an Ulta Salon hairstylist for three years and this complaint holds little truth. I happen to know, since my wedding day hair and makeup was done in house, that the prices of the services would equal approximately $95 dollars whether done there or not. It specifies on the menu that makeup is $30 and updos range between $60 and $65. I find it hard to believe that the styists would agree to both services for $65. You were charged appropriately for the service, according to the menu. Maybe you should have looked at it first.

Actually, Ulta requires a purchase to receive a free sample... sounds like your daughter knew exactly what she was doing and that it wasn't only a FREE sample.

This same thing happened to us. My daughter ordered a free sample, now there are deducting money from my checking account, $78.00 for the FREE SAMPLE.

That's how Ulta wants their employees to act toward you, dollface.
As an employee at Ulta with pink hair and facial piercing, I find you calling her look "unprofessional" as hilarious in the fact that it's a FASHION/COSMETIC store/salon! Ulta encourages it's employees to look "funky". It's not a bank.

Ulta Beauty is has pissed me off! I went in there and made a purchase. They asked if I wanted to sign up for their discount card where you accumulate points based on how much you buy for discounts or whatever. So I say okay and fill out this form with my name, address, and email address. Then I pay for my purchase with my debit card. Then the guy working there says they are having a special for two free InStyle Magazines. He gives me this slip to sign. I read the fine print and it says they will automatically charge your card for a year's subscription after the two free issues so I DON'T SIGN it and say I'm not interested. Well then the guy says he's already signed me up and he can't take it back. What's the point of having a place for your signature if they can do whatever they want to whether you sign or not? So he gives me this number and website I can go to cancel it. I've called the number 4 times and just stay on hold forever. The website can't locate my account. I promise, if I get a charge for an InStyle Magazine subscription I'm going to go up to the store and demand my money back.

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Prestige is actually a small percentage of the total product ULTA has in its stores. I can't get over how many people get so bent over a $3.50 coupon! It doesn't even cover the TAX!

For everyone saying ulta has por costomer service, I stongly disagree. everytime I go into the stores in nevada they are very helpful and nice. they always make sure to give me samples if I ask, too. you have to remeber this is retail and probably not the most fun job and they probably get paid minimum wage, so do you really think they care about your complaints? they have thousands of customers and your not the only person in the store they have to help. I say leave these poor retail workers alone, they put up with enough crap

I live on the West Coast and ULTA just opened a store here. I love it. I thought the staff were very friendly and professional. I haven't been to the salon yet but plan to in the future. Sometimes I think what you get from the employees reflects how you are treating them.

I really wish that each and every one of you could come to the ULTA in the Midwestern United States, not 1 of them treats their customers the way that those other stores do! In the district where I am a manager, the customer is ALWAYS 100% right! There are the extreme cases where there is a customer that comes in wanting heaven and earth and there is just NOTHING that you can do to please them, and unfortinuatly these are ausually the guests that will post horrible things about the company online. I will agree that customer service has gone down the toilet in the last 15-20 years, when I first started working I would NEVER have dreamed of talking to people the way that some people do at stores. But lets be realistic here...some of that is personal attitude and that has to fall back on how they were raised. I was brought up with the saying, "Treat people the way that you want to be treated". That is definatly NOT how kids are raised today.
I feel very bad for the people that have had such a horrible experience with ULTA, and if you want a great customer experience; a great cut and color and a FUN environment to shop at, then each and every one of you need to come to the Fargo, ND store and see what REAL customer service looks like!

Wow, how obnoxious. When a customer takes the time to complain about an experience with a company, then that complaint is valid. Period. Even if it seems silly, even if the person seems confused or incorrect. The bottom line is, they had a bad, bad experience with that company. They are upset. If they are wrong, maybe you can help them see that. But what they need, is not to be yelled at, but to be made to feel less uncomfortable for having been taken advantage of by that company.

My experience was not that unusual-- the hair stylist was only competent enough to give me the cut she had on her head. All of my requests, explanations, even *pictures* of the cut I wanted were ignored. When I said this was exactly the cut I DID NOT want, I was ignored. She then gave me a bill for the cut, when I had actually gone there do give about 8 inches of my hair to charity. (she took 10, then cut off a further 3 or 4 inches...)

And now, with my horrible hair cut that will take at least six months to grow out, I have a very, very bad feeling-- not just about that stylist, and not just about ULTA in general, but I also will never, ever, ever again give my hair to locks of love. I am not even sure ULTA isn't just throwing away my hair right now. The stylist obviously *forgot* that I was there for locks of love, because she didn't give me the paperwork I was supposed to get (they often send you a thank you post card if you fill out the paperwork), and she charged me full price. I really, really bet she just threw my hair away-- making this whole, horrible sacrifice (I *liked* my long hair, I worked hard to get it that way) not worth it. Again, I will NEVER do locks of love again, and I will NEVER go to Ulta again or shop there online.

Even if I am "misunderstanding" what happened, no explanation or excuse was given. I was just used and sent away. And I really regret ever going there. That *should* be the opposite of what ULTA should want their customers to feel after using their services, but it appears that many of us feel that way. Just so you know, misunderstood, it's not about us being in the wrong, it's about us spending our money at your competitors' stores.

It's not right of " Misunderstood" to post on here her rude comments and opinions of Customer complaints, she is obviously an unhappy employee of Ulta. Misunderstood, if you don't like your job, then quit. It's people like you who make customers complain. Everyone who works in Customer Service knows that Customer Complaints come with the territory and your job is to deal with them. Cursing out the Customers on this website is not going to solve your problem with your job. I did not want to waste my time reading every rude word you said on here. I stopped at your first sentence. But have time to respond to you and say: The Customers are NOT the issue. YOU ARE!

Thank You so much Misunderstood! You valid every complaint and you have proved all of us right! I am glad to see that when we are getting bad customer service, that it's not that we are being petty, it's actually because the representative sucks. After reading your "complaint" I can't imagine how you still have a job in customer service. Hey guess what, we are the customers that spend money in the store that pay your pay check and help you keep you [censor]ing minimum wage job! So, if you don't like giving excellent customer service then pick a new [censor]ing career! If I spend money, I deserve good customer service period! Oh, and since you think our complaints don't do anything, how did u find our complaints? Hum, looks like they reach a lot more people than you think. And for people who care about receiving good customer service, they may read our complaints and stop shopping at the store, therefore sometimes our complaints do mean something!

I am currently a manager at an Ulta, and I have to say that you are acting completely crazy. Unfortunately, working in retail means you will encounter dissatisfied customers, and sometimes there is nothing that can be done in their mind to remedy the situation. But, most customers I encounter are very nice and just looking for some assistance in choosing what is right for them. You really do have to have the mentality of "treat others how you would like to be treated", and if you face customer service situation with that in mind, than more often than not things will work out fine. I have had employees who honestly act like every customer is a problem, and I really hate to see that, because we all shop and we all know how we would want to be treated as a customer. Obviously if mean customers bother you this much, I suggest a new line of work.

Wow! You're just making all Ulta employees look bad. Not cool.
I've worked retail for many years and I know to treat customers with kindness and respect (I'm a customer too and believe in the whole "do onto others as you would have them do onto you." Sure some customers can be rude and even agressive at times (had a guy throw a tub of hair gel at me and almost run me over with a Target shopping cart-why we let people in with these still boggles my mind) but you have to keep your cool and let it slide because for every rude guy you get a few nice customers who can just liven up your day :)

Thank you dixiebell88! Like dancin', I also work at Ulta with a Master's degree (working on PhD this summer):( I dont get paid enough to deal with some of the stuff I deal with. I don't get commission either (as a lot of people assume). I stepped away from the register for 2 minutes today to help a lady with lipstick and was soon paged to get back to the register because there was a line of angry customers who "waited for 10 minutes!" what?! People exaggerate! So, had I not helped the lady choose a few lipsticks I wouldve gotten that I'm not helpful at all. We can never win :(

I also agree with the kindness goes a long way, for sure! To all my dear, patient, loving, nice customers, I appreciate you all and I thank you...this is why I give you extra samples and coupons ;)

God bless you dixiebell! I work at ULTA with a bachelor's degree thanks to the glorious economy. I get snipped at all day by irritated, condescending customers. We had a customer scream at a group of seven of us first thing in the morning (we were having a very short "team meeting" on the sales floor--literally 90 seconds long.) because we opened the doors late according to her watch. A little kindness takes you a long way in our store. If you're patient and remotely nice, we're more than happy to go out of our way to help you and hook you up with freebies.

i received my order on wednesday, november 29 2023 and only received four of the five items i ordered. i was still charged for the missing item(nyx filler instinct plumping lip gloss). the order date is november 25th 2023. the order number is M100475966. the upc for the missing item is [protected].

I have been trying all day (11/12/23) to check out my cart at Ulta online and nothing is going through no matter what payment option I use Ulta blocks my purchase. The payment options are good, Ulta has my account locked down and the customer service is taking me in circles and is resolving nothing!

Went to the store a few minutes before 8:30p & the doors were locked. The store hours on the window say they are supposed to be opened until 9p. It was over 30 minutes before 9 so not sure why they would already have the doors locked. They were turning out the lights when I got back to my car.

I spent well over $200 on my 2 cosmetic 'it' products & my Dillon Purple perfume set! It told me I am getting a free black purse with my perfume perchance But it Never Came! That greatly upsets me! I looked online 2 days later after my perchance was taken out of my account & there was 12 left at that time! I want my free gift that was worth $65!

Why are you using a biological make as an example of what a woman should be? You should be featuring Riley Gaines instead of wannabe's in the name of inclusion. Who are you going to feature next in the name of inclusion, Lia Thomas?

Until these changes, I will take my business elsewhere.

I’m a great and hardworking employee. I was just offered a chance to work for Dior and then you said that I wasn’t rehirable? Why? You are making a huge mistake because I’m a great salesperson. I was offered the job today March 23, 2023. Why am I not rehirable?

Phone Number does not work..

I am continually being told that kim kardashian owns and operates Ulta Beauty and is corrupting the online shopping experience

When I received my package from Ulta on 11/30, I opened the bad and it was completely wet. The tops on the bottles were not secure and they leaked in the bag. There wasn't tape covering the opening to the bottles and they were not in a sealed bag, to prevent leakage.

Ive called customer service around 9:35pm est 11/17/22 . I tried to get a new card and reduced my balance due to lated fee if I could. Ive explained to her what is my problem, she didnt help and was so rude. She didnt even care or try to understand my problem and I got hang up. Her first name is Andriana