RPG Show
Reviews and Complaints

Customer service refused to resolve my issue with my first Anthony Cuts wig purchase (totaling $670). After 2 weeks of correspondence with 'Penny,' a customer service rep, who I repeatedly asked to work with me on the issue — AND who initially offered to "send me a new cap," I received the runaround and was told that the company would have to extend their services 'to China' costing them $150, which eventually changed to $400 + tax and more, to help resolve my issue. In all fairness the issue was fixable. ANY other business savvy company would've honored my request to just send me a new cap. What's worst. They DELIBERATELY disabled my account after I threatened to escalate the matter to their administration. Next, they acted as if they would give me a 20% discount but lied. Unfortunately this was chalked up to another life lesson. PLEASE don't buy from RPG! Take your hard-earned coins elsewhere. The wigs are nice but if you EVER have an issue of ANY kind with your order, don't count on them to rectify it. By that time, they've got your money and there's nothing you can do about it. End of story.

My last two wigs from RPG Show have been money wasted. Both ended up having to be thrown away. I love the quality of the products, but some retain a strong chemical odor that can not be resolved no matter how much I wash and soak them. I visit their website often, but each time I am tempted to order, I quickly remember the money wasted.

2021/11/13 - I paid 700.59 the two days later I paid an additional 110.00 for

how I wanted the unit to look.

2022/05/25 - I paid 729.99 and I could not wear it because of the odor. When the odor is so strong you have to leave work, that is an embarassment and a loss/fail.

I purchased the “Natural Black Long Loose Wave Headband Wig - Headband011” on 1/16/23. The only communication I’ve received to date is an order confirmation. I have emailed customer service on 2/3/23 and 2/4/23 requesting an update on my order with no response. I tried calling the number on their website but an automatic message plays stating that the number is no longer in service. On 2/4/23 I also sent a direct message to the RPGShow IG account with no reply. I have asked them to cancel my order and issue a refund. My order has not shipped nor has it been received. I will NEVER order from this company again! I want the $309 I spent back!

I purchased a wig from RPG Show, but was sent the wrong color. I contacted the customer service who asked me to send a picture of the wig to confirm the style and color. I wore it as I'd no wig stand and sent her the picture. She confirmed it was indeed a lighter shade than my order and tried to convince me to keep it. After I insisted on a return or exchange, I received another message from a different customer representative who said I'd worn the wig. I explained to her that I wore it to take a picture to send to the customer rep after she asked for a picture. I confirmed that the lace on it is still intact. She tried to convince me to keep it and I haven't received any response since then. I really want to exchange or get a refund and helpless on what to do at the moment.

I bought two wigs from the company www.rpgshow.com. I got it on time, but all problems started two week later after I washed them. I checked that the wigs were machine washable, so I washed them. But after that all hair started to fall out and the wig was almost bold. I asked the seller what I should do now, but he told me that it was my fault and refused to provide any help. The worst website and wigs!

I made a purchase on rpgshow.com on 01/14/2014. I purchased:
1 x Stock Full Lace Human hair Wig - Curly - NC003-s (NC003)
Hair Color #2 - Darkest brown
Hair Length 18 Inch (Wig Weight-185g)
Hair Texture Silky (Non-Yaki)
Lace Color Light Brown
Cap Construction cap-3. Glueless Lace Cap
Cap Size size-1
Add Beauty Styling Tools FREE Wig Cap - Light Brown
The total price for the unit was $379.00. The very next day, which was 01/15/2015, I received this email from Lydia (I guess they don't believe in putting their last name) -->
"This is lydia from www.rpgshow.com
Just want to let you know that, we have already received your payment.
Thanks for your purchase.
And we have started processing your order already.
Please feel free to contact us for any other questions.
Have a nice day!"

On 01/19/2015, I sent this email -->
Good Afternoon Lydia,
My name is Savannah Lake and my order number is [protected]. I was wondering when I should be receiving this package & when I should expect to receive a tracking number? Thank you & I hope to hear from you soon.
Response on 01/20/2015 at 2.14 AM -->
"hello
this is candy from www.rpgshow.com
the wig is still processing now, and because of our mistake the wig will take 4-5 working days to be received by now .
sorry for this .
at the same time, u need to confirm ur shipping address because ur shipping address is different from billing address"

So I responded -->
Can you please elaborate on the mistake that you made. The description of the wig I ordered was very clear, so I'm not too sure as to why I have to wait an ADDITIONAL 4 to 5 days for it. Also you were not waiting on my response to send the wig because if that was the case, you would have said something in the first email or right after you took my money. &&& yes, the shipping address I put down is the correct shipping address. I'm not sure if you're aware, but people can have a different billing address from their shipping address. Please don't use that as an excuse as to why my order is being processed late, because I will open a dispute with PayPal if there is any more delay. You have until Friday to have the wig delivered. Thank you.

Her response was taking TOO long for my liking so in the mean time I opened a dispute with paypal & I emailed them -->
"Because you have failed to respond to me in a TIMELY manner, I have opened a dispute with PayPal. If I am not provided with a tracking number or some kind of info in regards to my package, I will escalate the dispute to a PayPal claim. You have until tomorrow, 01/21/2015, at 8:45 pm PST to respond. Thank you."

They poorly respond -->
"hi，
I'm sorry, I know our delay to your inconvenience.
But we do so in order to ensure the delivery of product quality, or other issues，once the error has occurred,
We will be returned to the original factory to redo, about the problems caused by us, we are deeply sorry, if u would like, we want to refund your $10 as the delay compensation.
Best wishes,
Vapor"

This is the chat conversation I had with "Helen" on 1/20/2015 (I know the conversation is hard to follow, but if you want to save +$300, it would be worth your while to struggle and read through it...sorry)-->
Customer support

Chat started
Savannah Lake
my order number is [protected]. what is the status of my order?
hellen joined the chat
Savannah Lake
hello?

hellen
we found I have opened a dispute with PayPal.
sorry u opened a dispute
'm sorry, I know our delay to your inconvenience.
But we do so in order to ensure the delivery of product quality, or other issues，once the error has occurred,
We will be returned to the original factory to redo, about the problems caused by us, we are deeply sorry, if u would like, we want to refund your $10 as the delay compensation
do u mind cancelling it

Savannah Lake
and? that does not mean anything. if you send me my product, I will close the dispute
you have taken $379.00 from me, so yes. you do have my money

hellen
when u close the dispute, we will immediately arrange the order for u ]

Savannah Lake
so then will I get the package on Friday

hellen
so bcs u opened a dispute so that we stopped the order, if u want us to re process the order, the delivery time will be another 7 business days

Savannah Lake
then no, give me my money back. because I should already have the wig & you failed to send it in 4-5 business days

hellen
you are to withdraw the wig money, Paypal shall freeze the full amount in order to ensure our rights and interests
If we don't have to take any measures, normal Paypal will put money to your in 2 months, But if you cancel the dispute, we will give you a refund in accordance with the normal process, as long as three working days
so at the present, if u want to take the money ASAP, u should firstly close the dispute and announce us
what does a dispute have to do with you providing the service you promised me?

hellen
sorry for the problem

Savannah Lake
Noo, don't be sorry. Answer my question please

hellen
RPGshow is the very credibility of the company, we will deduct your wig money, these measures are not enough to control our etc.
Are the recommendations of the Paypal, if you are willing to wait for almost 2 months later, the Paypal will give the money to your account

Savannah Lake
Paypal is not going to refund my money in 2 months, so why are you lying? All you had to do was send me an email after you TOOK my money asking me if I knew that my shipping address was different from my billing address & then there would be no problem.
You said 4-5 business days. That means I should have the wig by tomorrow
soo when will I get what I paid for

hellen
don't worry .In fact, if u want to cancel the order, pls close the dispute, I will directly arrange cancel for u
and if u still wound like wait several days, we will deliver ASAP

Savannah Lake
I dont want to cancel it. I want to get the wig by Friday. Can you do that for me?
You have 3 days to get me the wig, can you do that for me?

hellen
You know our factory is located in China, so we use the international express mail, I am afraid it is difficult to arrive on Friday

Savannah Lake
so then why would you wait until today to tell me that I will not be getting what i paid for until another 5 days?

hellen
yes, that 's right
Savannah Lake
that was a question, not a statement

hellen
sorry I mean this the mistake by our representative, really sorry

Savannah Lake
Okay, so what I am trying to understand is...will I get the wig or not?

hellen
if u are willing to close the dispute and notify us, I mean u will receive the package another 5 work days

Savannah Lake
Is that REALLY the best you can do? 5 days. You can't get it here in 3?

hellen
sorry .this is the quickest time we could offer

Savannah Lake
well I am looking at customer complaints on http://www.complaintboard.com/rpg-show-l10593.html & people have reported that you have sent them wigs in as little as 3 days? along with tracking numbers

hellen
sorry, that refereed to the delivery time
so to be honest, 5 work days is our quickest time

Savannah Lake
Well that will not work for me. I will escalate the dispute to a claim & paypal will send me my money back. Your loss :). Good night

Moral to the story is...DO NOT BUY FROM THESE PEOPLE. Not only do they not know how to communicate in English, they do not know their own policies, along with PayPal's, the company they want you to purchase their product through. Thank god I filed a dispute in a timely manner & come tomorrow, I will escalate it to a claim. At this point, my money is worth WAAAY more than their "quality" wigs. Heed my warning.

I recently purchased two wigs from RPGS Hair Show. I have purchased 5 wigs from them over the last two years, but the last three wigs were very course, dry, brittle, and almost uncombable. I was not really worried because I was very happy with the first two wigs I purchasedover a year ago, but now I ordered the same wig, and now the hair is totally different.
One of the wigs has some type of chemical on it that is making my skin itch and my lips swell. They will it refund my my money because the lace is cut, and now I amout of $700.00.Do not buy from them or believe the YouTube reviews. It is the same hair. It is horrible ! K. Wilson

I ordered a almost 400.00 wig ...specifically emailed numerous times to make sure it was #27 (honey blonde highlights all over ) to recieve a red and drk brown BAD quality - cheap beauty store version of what i thought i paid for- when i initially opened it- it looked pretty as they put some sort of shine sealant ..as soon as you wash it- looks like matted synthetic hair garbage- NEVER again will I purchasde and I will tell ALL my friends to beware. when i emailed cust service-= the broken english response i got was "sorry my friend- will you color the wig to your liking yourself?" WHAT? FRAUD

Hello,

My name is Leya I spend $395.00 as well on RPG SHOW based off tweenkie2003 review and the next two days it started to swell on top of that i brushed the hair and the cap inside ripped right at the seam ! i was like no way ! i am trying to return it now yes i cut it how else was i going to wear it ! however for it to rip in the inner part is a wig defect and therefore i should be refunded.

I do government complaints for a living lets just see how they handle my case !

I ordered a wig for 369.00 after sending the money by palpay, i
never received the wig, when emailed them i was told they do not have this wig although the web site said available, i was told the only had different size, color and length. i asked for my money back and was told i can get 20.00. i had to file a complaint with palpay.
and i'm still waiting for my money.
never order from rpg show ITS A FAKE,

Well I ordered a wig from RPGsow probably about a week ago and it was delivered in a timely manner, and I was very excited about receiving my first lace wig. Once I got home and opened the box it was not what I expected it to be. Watching youtubers I expected the same quality of wig that they would receive, but I guess I thought wrong. As soon as I saw it I knew I did not like it at all so I placed it right back in the box making sure I did not cut any of the lace or tamper with it at all. I hadn't even used the free wig brush or the wig cap they gave me. After placing everything back exactly how I found it I emailed someone from the company about doing a return. They replied quickly at first, asking me what was wrong with the wig, and had I watched their YouTube videos on it showing how to wear it. I told them I had, but I would still like to make the return because it wasn't what I was looking for. Still no reply. I have emailed nonstop and I've called their "contact number" many times with me receiving their voicemail every time. I am so disappointed because I was really looking forward to trying out the wig and I thought this would be the perfect company given their good track record with all of the many lovely women from YouTube. I thought this would be no problem at all, but as soon as I mentioned anything about a return they went ghost and stopped replying. To me, this is horrible customer service and I do not recommend this company to anyone at all trying to purchase a wig. I would say do background check first on the company and talk to someone from the company before purchasing anything online. Now I am out of almost 300 dollars and I'm only 19 years old. This was supposed to be an investment, but instead it ended in disaster. I guess I was wrong about the type of company I "thought" they were and I will have to be more careful whenever purchasing anything online again.

It's been 6 months and I still haven't received my money or my hair! Customer service is a joke if you have a problem they give you tons of excuses and give you the run around. The quality is c*** these wigs are not built to last and good luck with the color!. Ash greens for blondes, blotchy ombre like a turtle shell, dry thin hair that looks like you have cancer. DO NOT WASTE YOUR MONEY! The youtube guru's are paid for reviews and not real...don't be fooled!

BUYER'S BEWARE, if the price of a lace, human hair wig seems to good to be true, believe me it is! I purchased a wig from Rpgshow and it was a NIGHTMARE. First, The website says it only takes about 30 days to process a custom wig; however, I ordered my wig in December 2012 and did not receive it until March 2013- TWICE as long. On top of that, I inquired about my wig to customer service and they would not give any explanation as to the delay, they even signed off of the IM (they provide through their website you can use to contact them) clearly avoiding me and refused to give me a time frame on when I could expect itto be finished; they literally said, "when it's done, we will send it." Umm...considering I spent a few hundred dollars on this wig, I think I deserve a little more information on what its going on with my wig. 2nd) When the wig came it was way too big. Ive worn wigs my whole life, and I certainly know how to measure for one, but Rpgshow insisted it was not their fault the wig did not fit. The nape of the neck came nearly half way down my neck! I have never had a wig fit that off before, EVER. 3) The hair color was weird, shades of red come out looking purple/pinkish. When I took the wig out of the box, i gasped because I thought they sent me a PURPLE wig! 4) I received a pair of earrings with my purchase, BROKEN earrings...And lastly, the card they send with your wig says to contact them if you are unhappy with your purchase so I emailed them and Elaine, only to receive excuses for the delay (apparently spring holiday?)...that it was my fault the wig did not fit correctly, and the earrings must have broken during the shipping process. I did not ask for a refund, I merely asked to exchange for a proper wig and they refused (they didnt even offer to swap out the cheap earrings they sent me!), only offering to resize the cap (which i have no idea how they plan to fix that, seems pretty unfixable to me). I have ordered a wig from rpgshow previously, from this purchase and the last I spent over $800 dollars with them, and this is how they do me? From reviews Ive read in the past I am too scared to send the wig back for resizing, only for them to say they never received it (it'll "disappear" somehwere in China!) Watch out, once they have your money you are stuck with whatever crap they send you. The only thing I like they sent me was a complimentary hairbrush. I spent nearly $400 dollars and am walking away with a hairbrush, awesome.

Buyers beware, if the low price of a lace, human hair wig seems to good to be true, believe me it is! I purchased a wig from Rpgshow and it was a nightmare. First, The website says it only takes about 30 days to process a custom wig; however, I ordered my wig in December 2012 and did not receive it until March 2013- TWICE as long. On top of that, I inquired about my wig to customer service and they would not give any explanation as to the delay, even signed off of the IM (they provide through their website you can use to contact them) clearly avoiding me and refused to give me a time frame on when I could expect itto be finished; they literally said, "when it's done, we will send it." Umm...considering I spent a few hundred dollars on this wig, I think I deserve a little more information on what its going on with my wig. 2nd) When the wig came it was way too big. Ive worn wigs my whole life, and I certainly know how to measure for one, but Rpgshow insisted it was not their fault the wig did not fit. The nape of the neck came nearly half way down my neck! I have never had a wig fit that off before, EVER. 3) The hair color was weird, shades of red come out looking purple/pinkish. When I took the wig out of the box, i gasped because I thought they sent me a PURPLE wig! 4) I received a pair of earrings with my purchase, BROKEN earrings...And lastly, the card they send with your wig says to contact them if you are unhappy with your purchase so I emailed them, only to receive excuses for the delay (apparently spring holiday?)...that it was my fault the wig did not fit correctly, and the earrings must have broken during the shipping process. I did not ask for a refund, I merely asked to exchange for a proper wig and they refused (they didnt even offer to swap out the cheap earrings they sent me!), only offering to resize the cap (which i have no idea how they plan to fix that, seems pretty unfixable to me). I have ordered a wig from rpgshow previously, from this purchase and the last I spent over $800 dollars with them, and this is how they do me? From reviews Ive read in the past I am too scared to send the wig back for resizing, only for them to say they never received it (it'll "disappear" somehwere in China!) Watch out, once they have your money you are stuck with whatever crap they send you. The only thing I like they sent me was a complimentary hairbrush. I spent nearly $400 dollars and am walking away with a hairbrush, awesome.

I have spent almost $2, 000 with this company. and you would think that with me being one of the top customers that I would be treated with a little more respect. I have purchased a few wigs well 4 OF MY ORDERS HAVE BEEN INCORRECT! I have been shipped the wrong wig, hair missing from the wig, Ive been sent the wrong color etc and every time that I let them know about the issue yes, they do tell me to send it back but i always have to beg for them to refund the shipping charge even tho its the companies fault that the wig is wrong. this last time they sent me someone else wig however this time they realized and sent me and email telling me that the wrong wig is on the way and I have to ship it back. in the meantime I had an engagement to attend that next week and begged them to send me my correct wig asap. well they refused. they told me that I would have to wait until they rec. the wrong wig back and then they will ship my correct wig. that was a total inconvenience! then finally about 2weeks later I got my wig it smelled HORRIBLE! the color was wrong, it had grease stains as if someone had it on and it had a part in it. so I decided to just suck it up and dye and wash the hair but I couldn't get rid of the part in the middle. so I sent RPG Show an email asking if they could please fill in the part in the middle of the hair. they refused and told me to use HAIRSPRAY! I sent 2 more emails to them asking please if they could just fill in the part and I have not gotten a response yet! I spent so much money with this company b/c once you get the correct wig its beautiful but I would advise anyone...DO NOT PURCHASE ANYTHING FROM RPGSHOW! Its not worth the headache!

I am soo scared now that I read this site. I just ordered 3 yes let me spell it THREE wigs from them and now I am discovering these post. I wonder if the models on youtube do get free wigs and the best of the best. I hope all of my wigs are shipped quickly and they are all good but I will see. I wish someone would put a complaint on youtube about them! Thats where I was searching. I guess that will be me if they don't come through as promised.

I had made a complaint against Rpg Show recently but I must say that soon afterwards, they got in touch with me and seriously tried the resolve any issues I had with the wig I received. I have never in all my years of buying wigs had a company so willing to make good of a bad situation.
For me that is most important.
I am waiting to receive my replacement unit and if all goes well I won't hesitate to order again from Rbg Show because they seem to be listening to their customers and want to make sure their customer's are pleased with their purchases.
I will keep you posted
I keep you posted.

After watching numerous testimonials on YouTube, I didn't hesitate to order a full lace wig from Rpg Show. I have purchased many wigs over the years so I am very familiar with the textures of different ethnicities. That is why I choose a wig that was supposed to be Indian Remy with a body wave. #sls 035-s. When I received my wig I noticed that it was very course and wirery figured that maybe it was because they had used some sort of setting lotion to hold the curl so I washed and conditioned it. Afterward I realized that the hair was definitely not Indian but most likely Asian. When I contacted Rpg Show I was basically just brushed off with a weak explanation that I should have ordered virgin Indian hair.
This was not the only problem. I also noticed that the wig has a very bad odor. It smells like old tennis shoes. I have tried everything including Febreze Sport in an attempt to eliminate This awful odor that you can smells up my closet that I keep the wig in. I am to embarrassed to wear this wig. I contacted Rpg about this problem and asked them what I could do about it but they never responded. I guess I am just going to have to get over the $360.00 I threw away.