Select Home Warranty
Reviews and Complaints

As I delve into the reviews of SelectHomeWarranty, it's evident that customers have had mixed experiences with the service. While some users have praised the promptness and efficiency of certain technicians, others have expressed frustration over denied claims and poor customer service. One customer highlighted the denial of a claim for a water heater issue, despite clear coverage in the contract. Another customer mentioned the lack of responsiveness and delays in getting repairs done. It's essential to carefully review the terms and conditions before signing up to avoid any potential disappointments. Overall, SelectHomeWarranty seems to have room for improvement in ensuring consistent service quality and transparent communication with customers.

This is a very bad warranty you pay each month, and they don't even cover labor on the repair. We had a garage door open break which I told them over the phone, but they still had to send a tech out to verify it wasn't repairable $75 gone. Then he gets to the house and says yep, its broke but the claims dept is gone for the day we'll have to let you know tomorrow if its covered. The tech called us back said they only cover $171, and the labor is going to be $200 plus we had to upgrade the opener so the $171 didn't cover the part. This is crap you pay and never use it and when you need it cost you more than the repair. So, we paid $275 plus, and they covered $171. Very disappointed after this I guess I'll find a handyman to do the stuff I can't get to myself.

This company is the worst home warranty company in existence! Lies to customers on the front end to get business, then denies claims and refuses to cancel policies after the worst customer service! Customer service reps are repeatedly asking the same questions and can’t hear or speak clear English! I would not recommend this come to anyone! This company should be out of business!

Contacted 10/10/2023 for dryer repair and contractor did not show 10/16 so called and said he would be here 10/17. Took off work for 4 hours and not only did he not show but I lost $180 from not working those hours. Called company and they wanted me to contact the contractor, explained that it was their job and that’s why I pay for a warranty so I wouldn’t have to contact contractors and for peace of mind that I could afford to have the appliances fixed. Have already taken care of an electrical problem that they never sent out a contractor and paid $500 for that one 5 months ago.

I have used this warranty company for years, usually pretty good. I had a pumping emergency.

I called in on the emergency, then I did follow-up calls they wouldn't even call me back said I have to call in to check. I did call in every 2 hours. I repeated asked them for emergency authorization services, which I know per the policy exist.

I got an email from a plumber late that day saying he couldn't come and he just got the message from Select a few minutes prior.

I continued to call Select.

The supervisor finally called back and gave authorization, instructed me to send in the invoice.

Surprise, surprise they denied the authorization and did not re-imburse.

So the bait, (we have a pre-approval process, the switch - we stall on the phone, we give it verbally, and then we tell you, you didn't get authorization).

Needless to say that it not emergency service.

I waiting to see how my next claim goes, it better not be full of back-forth. Never had this problem in prior claims. we will see.

I could go on for many paragraphs with specifics but I'll cut to the chase.

1. Customer Service is mediocre to poor at the best. It is difficult to impossible to hear or understand the call center people because of the heavy accent and tremendous background noise.

2. They ALWAYS find a way to either deny your claim or pay you far less than the cost of repair.

I made the mistake of renewing my contract for another year...a mistake I will not make again.

I gotta say, before you go and buy a home warranty plan from SelectHomeWarranty, you better do your homework. I made the mistake of buying their Platinum Care plan, which was supposed to be their top-of-the-line coverage. I specifically told the representative that I wanted coverage for my AC, water heater, and plumbing, among other things. And I paid the whole year's premium upfront, which was $450.

But every time I try to file a claim, they keep telling me that the coverage I need is an additional $49.95, which I didn't purchase. What's the point of having their top plan if it doesn't cover what I need? And every time I do file a claim, they deny it, saying that the problem isn't covered under my policy. It's like they're just looking for ways to avoid paying out claims.

To make matters worse, their representatives twist my words and ignore my explanations and the service company's explanations, just so they can deny my claim. It's like they're not even listening to me. And their wording is so deceptive that it's hard to know what's covered and what's not. They use bait-and-switch tactics, where they offer something good and then replace it with something bad when you file a claim.

One of their favorite loopholes is the term "leak." They'll deny any claim that involves a leak, even if the leak isn't the primary problem. So if your water heater has a crack that's causing it to malfunction, they won't cover it if it's also leaking. It's like they're trying to find any excuse not to pay out claims.

I think it's time for warranty companies like SelectHomeWarranty to stop hiding behind loopholes and deceptive wording. They should be honest with their customers about what's covered and what's not. And they should accept their responsibility instead of trying to find ways to deny claims.

When I complained to SelectHomeWarranty, they behaved very unprofessionally. They tried to confuse me with irrelevant information and boldface lies. It's like they're more interested in defending themselves than in helping their customers. It's really disappointing.

So my advice to anyone thinking of buying a home warranty plan from SelectHomeWarranty is to be very careful. Make sure you know exactly what's covered and what's not. And be prepared to fight for your rights if they try to deny your claim.

I gotta tell ya, folks, I had a terrible experience with Select Home Warranty. I bought a policy for my home appliances back in November of 2019, and boy, was that a mistake. My dishwasher started leaking on April 16th, and after a couple of tries to make sure the problem was persistent, I filed a claim (# ***) with them on April 17th. They have a dispatch department that assigns vendors for any repairs, and they assigned Fix It Appliance vendor to me. After I spoke to the vendor, he came to diagnose the dishwasher on April 21st, and in less than two minutes of his visit, he said he would file his diagnosis report with Select Home Warranty the same day for them to decide if they want to replace or repair as he thought the issue was with the motor. I wonder if he really paid attention and diagnosed properly as during those two minutes he was texting back and forth. Anyways, I paid him a service fee of $45, and he left without filing the diagnosis report and stopped responding to my calls on my follow-up. Select Home Warranty said they couldn't proceed until the diagnosis report was received. I called every alternate day and waited for a few days, but nothing happened. After my multiple requests to expedite this process, they finally assigned the second vendor, Good Hand Appliance, on April 27th. I got a link from Select Home Warranty to schedule an appointment, and when he didn't show up, I called Select Home Warranty and got to know that this vendor is not accepting work orders, so I persisted to get this going, and by this time, I was starting to get frustrated. After my repeated follow-up calls for the next couple of days, the dispatch department assigned this claim to the first vendor, Fix It Right Appliance. I was surprised to see that email because this was the first vendor who came and never filed a diagnosis report. Every time I used to call and get the same answer that Select Home Warranty dispatch is notified and expedited my claim, but no such thing happened. After my repeated calls to them, they assigned GIT Georgia as the third vendor on May 1st. I called the vendor and got to know that GIT Georgia has not received the work order yet. So I waited for a couple of days and called the vendor again, but I got the same status that the work order was not received. Select Home Warranty said they have sent it, so I went back and forth between them and got really frustrated. Select Home Warranty takes no responsibility to make sure that the vendor they assign acknowledges and accepts the work order. They leave it up to customers to follow up with both parties. I am calling both Select and the vendor every day, and until today, May 5th, the third vendor is not confirmed to visit for the diagnosis of my dishwasher. The most frustrating part is that Select customer executives give the same answer that they have put a note to the dispatch department to take it further. Also, I asked to work with my own vendor option, but they denied reimbursing any one-time fees for diagnosis since I already paid $45 to the very first vendor who never filed a diagnosis report. I just got off the call with no update on the third vendor (May 5th, 7:30 pm est). After I persisted really hard, I asked to speak to a Select Home Warranty supervisor a few days back, and I was told Jonathan would call me back to address my concern, but guess what? Nobody called me back. Really frustrating! There is no website to follow up or escalate the claim processing. Please don't sign up with this company. Awful experience! Please don't waste your time and money with Select Home Warranty!

I'm writing this letter to complain about SelectHomeWarranty's handling of our claim number #***. We spoke with multiple representatives, including Jane, Faith, John, Paul, Tracy, Jay, etc., but were informed that SelectHomeWarranty would not cover the claim based on the existing policy. We are not satisfied with their response for several reasons.

Firstly, when we initially filed the claim in January 2023, SelectHomeWarranty sent a technician to investigate the issue. However, the technician provided us with inaccurate information by stating that nothing was wrong, without any diagnostic report or plumbing service rendered. He also recommended us to ignore the issue. We later discovered that the root cause of the problem was a leakage in the garage plumbing junction area, which means the SelectHomeWarranty's original information was misleading and problematic.

Secondly, SelectHomeWarranty representatives (Jane, Faith, John, Paul, etc.) indicated that the claim should have been covered if we provided the report before contracting with a third-party plumbing company. However, SelectHomeWarranty failed to identify the issue and provide a root cause analysis or fixation at the time of the technician's first visit. As a result, SelectHomeWarranty missed the opportunity to provide due diligence and due service as originally covered by the policy. We have paid $5,000 out of our own pocket to fix the issue, and negotiations with our home insurance company are still ongoing.

Thirdly, as a new customer to SelectHomeWarranty, we were not aware of the requirement to seek approval before fixing the issue. We have had previous experience with another company that allowed us to submit a report and expense report for reimbursement after the work was done. We acted quickly to have confined the damage and reduced the downstream cost.

Fourthly, after we fixed the issue, we informed SelectHomeWarranty in a timely manner and asked for help. However, SelectHomeWarranty refused to cover the plumbing cost, citing our failure to ask for approval before starting the work. None of the representatives explained why their technician's statement of "nothing was wrong" was problematic and non-valid, nor did they mention how SelectHomeWarranty would compensate for our loss based on a plumbing issue that should have been identified and covered by the original policy.

Fifthly, during the conversation with SelectHomeWarranty representatives Faith, John, and Paul (on 04/28/23 and 05/01/23), a supervisor-level representative was supposed to reach out to us within one or two hours but nobody followed. SelectHomeWarranty promised the customer to do one thing but ignored it.

Lastly, their business mindset is that they will put hardline into their policy, if a customer did not figure it out, then it is the customer's fault and they will finger-point it and not cover the case. They will not provide advice to customers in good faith to guide the customer timely on the right track.

Based on the above-mentioned reasons, we are filing this complaint. We have made multiple attempts to approach SelectHomeWarranty and asked for help. We even recommended the plumbing company that provided us with a timely diagnosis and excellent plumbing service to SelectHomeWarranty, but they were not interested. As recommended by the plumbing company and based on their experience of comparing local home warranty companies, we plan to cancel our service with SelectHomeWarranty and switch to another one. We are also planning to leave a negative review on social media sites and BBB based on our experience of SelectHomeWarranty's technically wrong, negligent, and non-valid diagnosis.

I bought a policy from SelectHomeWarranty in April 2020, and I have had two claims since then. The first claim was for my cloth dryer in May 2021. They told me that the parts would be ordered and delivered on June 15th, but on June 13th, they informed me that the parts were delayed and wouldn't be in until the end of June or the beginning of July. Yesterday, on June 30th, I received a call informing me that the parts they ordered were wrong. They don't know what part to order, so they need to do a second on-site diagnosis, and they booked us again for next Tuesday from 1-5 pm. This is already ridiculous enough. After waiting for almost two months, we are back to where we started, and I hope there is no additional trade call fee for this second visit.

My second claim was opened on June 18th for my AC, which is in the same house. My tenant mentioned that the AC was not producing cold air, and it is over 100 degrees daily in California. Select's AC partner company was out there on the 22nd and quoted about $500 to fix it on that visit. Select Home Warranty declined their request, sent them home, and told me on the 24th that "parts are being ordered and will be delivered in 3-5 business days." On June 29th, which is the 5th business day, of course, no parts came. I called and asked for a tracking number, but no one could provide it. I asked when the parts would be in, but no one knew. I asked when this issue would be resolved, but no one knew. I called the AC company directly and found out that they had the parts and could have fixed it right then. I called more than five times and talked to different representatives in their company, asking for approval of the $500 quote so the AC company could come out anytime to do the work. No one had the power to authorize it. I asked for someone who had the power, but no one would forward my request.

The last person I talked to was Ron, who is supposedly a higher rank of customer service. He told me yesterday that he would take care of it (June 30th) and would get back to me within the same day. But that, again, turned out to be another lie. No call, no follow-up, nothing back. I called his extension, left a voicemail, and called him again. Both times, the phone just went to voicemail directly. The third time, I was able to talk to him, but he told me information that I already knew: "the parts are being ordered, please wait for the parts to come." So I trusted him yesterday, thinking he would take care of it, but it turns out that's another trick this company plays just to push me off the table one more day.

Now, based on my experience with the dryer parts, I figured out that the "ordering part leads to an endless waiting for the part to come, yet the part never will come, and when the dates are approaching, someone will say the parts ordered were wrong, so we need to reorder, and we go back to the starting point" is a great cycle of avoiding taking care of the issue. After repeating the "ordering part" trick to the same client - me, I started to see their practice pattern is about how to push the matter into an infinite wait without clearly stating: we are just not going to do it.

Until today, Select Home Warranty is still playing the "wait for part" game, even though their own AC partner has the part and could fix it anytime. Honestly, if the part finally comes in December, who is going to need AC then anyway? Ron told me today that the parts would come tomorrow. I asked for a tracking number again, but he doesn't have it. I asked if you don't even have a tracking number, how do you know the parts will come tomorrow? He said, "I trust my colleague who told me so." Okay, that's what I was told on the 24th, but when time passes by, the fact proves it is just a lie on top of another lie.

I recall once trying to get a quote on their website, and more than ten different salespeople called me day after day, trying to sell me a policy. How about getting rid of the nine out of ten salespeople, using the funds and staff to keep promises, repairing whenever needed in a timely manner, to avoid lies and fraud, and to build a reputation?

I assert everything I type here is true and based on facts of what has happened.

I gotta say, buying the warranty from SelectHomeWarranty was a breeze. They talked me into a 3-year contract for $1215, which I thought was a pretty good deal. They even gave me the option to cancel for the prorated unused amount after 1 year. But let me tell you, things went downhill from there.

So, my dishwasher broke on Wednesday, 09/28/2022. I reached out to SHW that morning and they said they would contact me with a contractor name within 48 hours. I was a bit skeptical about that timeline, but the rep assured me that it was usually within the same day. Well, they did give me a name within a couple of hours, but it turned out that they hadn't vetted the contractor. When I called to make an appointment, the contractor said they hadn't received what they needed from SHW to schedule and that they would call back when they received the "certificate." I was getting pretty frustrated at this point, and I let the woman know that I was writing a heated email to SHW to get them their info. Finally, the woman said that the repair ticket was in review with a technician and that the tech would be calling me by the following week to set an appointment. I was not happy with that response, to say the least.

I decided to do some research on this company and found only 1-star reviews stating poor workmanship and unprofessional technicians. The Google entry even showed the company as "Permanently Closed." I called SHW and told them what I had found and stated that I needed a reputable company and that they needed to vet their contractors. The rep told me that she couldn't resubmit my ticket to dispatch until Monday to find another contractor. I said that is too long and I wanted to cancel my contract. I was transferred to the Customer Loyalty team who talked me into giving them one more chance and that he would send the paperwork back to dispatch with a note to expedite.

They gave me another contractor name, and this time, the reviews were very favorable. I called him up, and he seemed intelligent and trustworthy. Unfortunately, he informed me that he had been trying to get registered with SHW for months and was not aware that he had even been approved. He stated that he had received nothing from HSW yet, but that he would contact them and call me back. At his request, I texted all of the info to him. Two hours later, he texted me back that he could not reach them and to have them find someone else.

I was fed up at this point and decided to cancel the contract. But let me tell you, it was not an easy process. The first person I talked to kept saying she understood and could take care of this for me. Twenty minutes later, she said she needed to transfer me to Customer Loyalty to cancel the contract. Customer Loyalty, 10 minutes later, told me that a supervisor needed to call me to complete the process as there was no one there with the authority to do it. I was getting pretty frustrated at this point, and I let them know that I was going to contact AmEx to get my money back if I didn't hear from the "supervisor." In the meantime, I constantly received texts and emails stating that service with each of the above contractors was confirmed and then cancelled at least 4 times for each, and an email stating that I needed to call them during business hours because the claim was still open. I emailed all departments stating that, at this point, all communication needed to be in email form for legal reasons and that the contract was cancelled as of 09/29/2022.

In the end, I contacted AmEx, opened a dispute, and they closed the dispute in my favor with a refund of the payment. Honestly, I wouldn't recommend this company to anyone. They know how to take your money, but they don't know how to provide the service that you paid for. Save yourself the headache and go with a different company.

I had a service request with Select Home Warranty on 10/28/2019 for some water that we found when we pulled out our shower module in our master bathroom. The next day, I got an email saying that more information was needed. I called and talked to a representative to explain my findings and the reason for the service request. It took two more days for the service request to be assigned to the plumbing company to schedule the service. Luckily, they were able to schedule and accommodate a quick appointment for the very next day.

The plumber came out and inspected the space which was dry on the surface since it had been 4 days since we originally pulled out the shower module. The plumber indicated that completing a hydrostatic test (leak test) is recommended to determine the source of the leak in order for them to fix it, but said that he would have to submit it to Select Home Warranty first for approval.

I waited 2 business days (since it was done on a Friday) and called Select Home Warranty on the following Tuesday (November 5th) to follow-up. The representative that I spoke with said he believed that the test would not be covered, but seemed very unsure of what was going on with my case, even after having provided him my contract number and property address. He said that he would send a request to have someone contact me to discuss it further so that I could understand, if it's not covered, why it wouldn't be covered, since leaks are clearly covered in the policy in section 6. 3. 1. I received no call.

I finally called and spoke with a representative on Friday, November 8th who told me that someone had tried to call me on Tuesday November 5th but that I didn't answer. I explained to her that I received no call from Select Home Warranty, no voicemail message, and no email as I had before indicating that they were trying to reach me. She then indicated that a leak test would not be covered because of section 9. 1. 2 which states that "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, freon, damage caused by freon leak, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches." I asked her to better explain that because logically, if a leak is covered, you would first need to know where the leak is in order to fix it. She kept repeating herself that it was in this section, rereading it and saying that it just wouldn't be covered. I responded by asking to speak with a manager because I needed to understand why, if leaks are covered, pinpointing where the leak is would not be covered. She stated that her manager would just tell me exactly the same thing, to which I replied that that was fine but I still wanted to speak with a manager because the logic of it not being covered was, quite frankly, ridiculous. She said that her manager was not available but that she would put in a request to have a manager contact me later that day. Today is November 22nd and I've still received no call.

I am extremely frustrated with Select Home Warranty on just this first service request. I will definitely be looking for another home warranty company. My old warranty's response time to service requests was within 24 hours to process and contract a vendor and their customer service was good overall, so perhaps I was just spoiled with good service, but I thought it was time after 10 years to see if there were other options available that could combine their good attributes with high-standard vendors to help resolve issues accurately and efficiently.

Now, I'm forced to pay out of pocket to figure out if/where a leak is in order to get this policy to cover whatever fix might be required, which should be covered as part of troubleshooting the issue to begin with. The shortcomings of this policy and the lack of customer service/agent knowledge is disappointing and I would absolutely not recommend Select Home Warranty to others at this point.

I recently purchased the primo platinum policy from SelectHomeWarranty after listening to their sales pitch. I even went for the 6-year whole package after asking lots of questions about their claims process. I wanted to know how easy it was to file a claim, how fast they would send someone out, and how long it would take to get reimbursed. However, my experience with SelectHomeWarranty has been nothing but frustrating.

I had to contact them once before when I had a claim, and they took months to resolve it. They couldn't find anyone to come out and fix my AC, and it took them six weeks to process my claim. Even then, I only received less than 1/3 of the total cost of the bill I had to pay. It was a nightmare.

Now, I'm going through the same thing again. My pool pump motor, which is a covered item, burnt up and started making a terrible noise. I called SelectHomeWarranty, and they said someone would call me back within 24 hours. But that didn't happen. I received a robo-email thanking me for my claim, but no one contacted me.

I called them again the next day, and they said they could send someone out, but it would take three weeks. I couldn't wait that long, so I called my normal pool company, and they came the next day. The repairman said it would cost approximately $900 to fix, and I called SelectHomeWarranty to get authorization. They put me on hold for 28 minutes with two people, and it took them eight minutes to check if they could authorize the repair. They said it would take 24-48 hours to authorize the repair, but I told the repairman to go ahead and fix it. It was under $900, as he said it would be ($785.88).

I sent them pictures of the defective unit, which I had already sent with my original claim, but they asked for them again. They sent me a robo-email asking me to call, and when I did, they said they would contact me when the authorization occurs. It's been seven days, and I still haven't heard anything.

I paid SelectHomeWarranty $2915 for a 6-year home warranty with coverage for everything platinum, but I've had to run the gauntlet to get service and next to no reimbursement. I did get one check from them on the first repair for just under $80 from a $250 repair, but nothing yet on the second one of $785.88. I haven't even been authorized by them to repair it. It's been a frustrating experience, and I wouldn't recommend them to anyone.

Their customer service is terrible, and their system is clunky and difficult to navigate. I asked if they had adequate providers in the Savannah metropolitan area to do the work for repairs before I bought the warranty, and they said yes, but that turned out to be a fraudulent statement. It took me one phone call to secure someone to do the work, but SelectHomeWarranty couldn't find anyone for weeks.

I feel like I've been scammed, and I will be posting this review anywhere I can to warn others not to make the same mistake I did. Shame on SelectHomeWarranty and their company.

I recently had an experience with Select Home Warranty that left me feeling frustrated and disappointed. When I purchased my home, the seller negotiated a Home Warranty to be included, paid for by them. The warranty provided was the Platinum Care, which is the highest level of coverage sold by Select Home Warranty. However, 7 months into owning my home, I encountered an issue with my HVAC system. When I shifted from using the system for heat to cooling, I received an Error Code 86 on my thermostat, and the system could not keep my house cool.

I contacted Select Home Warranty's number, but was instructed by a recording to file my claim online at selecthomewarranty.com. I completed the online claim form and waited for a response. In the meantime, I contacted the HVAC company that had originally installed the system and had them come out to assess the problem. They identified three different issues that needed to be fixed, and it took several weeks for the replacement part to arrive. I worked with the HVAC repair company to get the cost of the part covered under the original equipment warranty, and I paid a bill for $1,007.50 for the labor of installing the new part.

After not hearing back from Select Home Warranty for 2 months, I called their number again and waited to speak to a live person. The representative I spoke to initially told me that she could not find any policy written for my property, even though I had an invoice from them with a copy of the check paid by the title company in my hand. She tried several times to find the policy using different numbers, and then told me that because she could not find a policy, she could not help me. I asked to speak to her supervisor, but she informed me that she could not transfer me since I did not know the policy number. Finally, she asked for the invoice number, which she then told me was the policy number. She found my original claim in their database, but I had not been contacted. I provided my phone and email address on the online claim form, but they had not used either to contact me.

After several emails back and forth, I was informed that my policy did not cover the issue with my HVAC system. I was not aware that there were any repair limitations, aside from possibly a deductible. I felt it was fraudulent for Select Home Warranty to market a home warranty with the catchphrase "shield your wallet," that doesn't cover the costs of repair when the system clearly failed. I had their "Platinum Care," top of the line policy, and I had nothing in terms of coverage. I want to get the word out, so others don't buy this worthless policy.

I also want to comment that Select Home Warranty makes it very difficult to communicate with them. They use online claim submission forms that aren't responded to, send vague boilerplate emails, and have call center reps who stonewall and can't answer questions. At one point, the representative told me that they had already provided resolution for my claim, but their resolution was to pay me nothing. This is not a resolution. Clearly, they are trying to get claimants to give up and just go away.

If Select Home Warranty is reading this, refer to claim# ***. You will see what I've reported here is in your files under this number.

I signed up with SelectHomeWarranty two years ago for my property. They promised me courteous and attentive customer care with fast service from good, licensed contractors. They also assured me that I would be allowed to choose my own contractor and they would reimburse me the funds I was out of pocket in excess of the $45 deductible in a timely manner. However, after two years, let's see how well that has worked out.

Firstly, their customer care is non-existent. None of their customer service personnel speak English as their primary language, which can be a problem when they haven't learned the language well enough to understand a simple explanation of the problem or to be understood by someone who is multilingual. Moreover, the 'customer care' center, while polite, is totally useless. You can't call in a claim, and if you do, you are directed to submit it online. There is no place or way for you to check your account(s) or claims online to see the status, and calling in is useless. All you get is transferred multiple times until you reach someone in existing claims' who, essentially, gives you the party line of "We are processing it. You should be contacted in a day or two."

Secondly, fast service is a joke. I'm STILL waiting for a return call on a claim I filed two months ago! Once you submit a claim, it takes them a day or two to call you back for more information, which amounts to your name and address and type of claim - all information which you already provided to them online. Then it takes them another "24 to 48 hours" for "Claims to assign a contractor," who you have to call to set up an appointment. So, even under perfect circumstances, you're already at a week before the contractor gets to your property to evaluate the problem and order parts.

Thirdly, good-licensed contractors are possibly, but not necessarily licensed in your state or servicing your area. I made a claim for a plumbing issue created by a cast iron sewer pipe cracking and dumping sewer water into my guest bedroom. After filing the claim online, I called every other day for two weeks before I finally got someone assigned' to the matter. I called the assigned plumber who doesn't live or work in my state, isn't licensed in my state, and does not service my town. After weeks of waiting and payment for a half-dozen estimates' from a variety of contractors, I finally found someone licensed and competent to fix it within the $500 plumbing reimbursement limitation in the contract (the average estimate was over $1,000). That was four months ago, and I'm still waiting for my reimbursement check.

Fourthly, timely reimbursement is a joke. It took them two months to get me a reimbursement check for one claim, and I'm still waiting for the second one! I submitted the paid receipt the very day it was paid. It took them a WEEK to get me the 'appropriate claim forms' and another 6 weeks to get the check after that was submitted back to them.

Fifthly, claim approval is not as advertised. According to the sales department, they approve over 90% of claims submitted. However, MY personal experience is that they approve 25% of claims submitted. In two years, I submitted four claims, and only one was approved and serviced at all.

Lastly, the release letter is the icing on the "not customer-friendly" cake. Once a claim has been serviced, and you have paid the contractor, in order to get your reimbursement', you have to sign a release document identifying you as "RELEASOR" and Select Home Warranty as "RELEASEE." This document releases and discharges the RELEASEE, RELEASEE's heirs, executors administrators, successors and assigns from all actions, causes of action, suits, debts, dues, sums of money, accounts, reckonings, bonds, bills. Damages, judgments,. Claims and demands whatsoever, in law, admiralty which RELEASOR, RELEASOR's Heirs, executors ever had, now have, or hereinafter can, shall, or may have for, upon, or by reason of any matter, cause from the beginning of the world to the day of the date of this RELEASE. This means that if the contractor they recommend and you pay for the service ends up doing additional damage, the company will not pay to fix the damage EVER! Once something is fixed, they will NEVER fix it or anything related to it.

In conclusion, SelectHomeWarranty is not worth the money or the frustration. Find someone with a better track record.

I gotta say, I'm not a fan of SelectHomeWarranty (SHW). In fact, I'd go so far as to say that they're a total scam. I mean, what else can you call a company that's so good at finding loopholes and avoiding coverage that they might as well have "SCAM" in their name?

I made the mistake of signing up for SHW to cover all three of my properties for three years. Big mistake. I had several incidents where I tried to use my warranty, and every single time, SHW found a way to weasel out of covering me. It's like they're experts at memorizing a script and finding ways to avoid doing their job.

Let me give you a few examples. My dryer died on me about 2.5 months into my contract with SHW. After months of back and forth, they determined that they couldn't repair it because some parts weren't available on the market. Instead, they offered me $150 to replace my washer and dryer. Keep in mind, the new washer and dryer would've cost me well over $2500, and the installation and removal alone with most suppliers was over $150. When I raised the issue with them, they pointed to some obscure language in their contract that suggested I wasn't eligible for "full" coverage until I had been a customer for 90 days, despite the fact that my coverage began after a 30 day waiting period. After several escalations and conversations with Customer Loyalty, they gave me an additional $50 for a total of $200. To provide a sense, to retrofit my house and purchase a decent 'rental unit' quality washer and dryer cost me $3000, not to mention the time wasted and cost of giving my renters a credit to their rent for the inconvenience, all in summing to well over $5k. Can somebody explain why I have the warranty coverage? Isn't it to "repair" or "replace" - that's what their website says.

I had two ceiling fans die on me (we have about 8 in our house). Upon calling, they immediately decided that they could not repair and would instead "replace" them for me. That quickly turned into replace one, because apparently multiple ceiling fans aren't in scope of my contract - after the incident above, I assure there is NO WHERE in their contract that limits the number of ceiling fans covered by my contract. Then, they determined that the depreciated value of my three year $150 ceiling fan was $45 and that was what they considered replacement! Again, I replaced with the exact same fan, so went out of pocket for another $100, not to mention a $60 service fee. Why do I have warranty coverage?

In my other rental property (this is about 6ish months into the relationship), my dishwasher started to flood and not drain effectively. Again, filed a claim. They informed me that because it was a GE product and they were partners with GE they would send a licensed GE technician who'd most likely be able to fix it on the spot. GE technician came out, determined three parts needed to be replaced, one of which was no longer on the market and recommended that we replace the dishwasher. Six weeks later, over 15 hours on the phone with SHW trying to confirm the situation they informed that my "repair" had been approved and fully funded - on several occasions (over 6 proactive calls lasting hours each), I followed up to confirm that they had the right diagnosis and to please follow up with GE. This particularly property was located in a different city so I was flying up to manage the repair and wanted to make sure we got it right so it didn't cost me a second visit. Of course, they never got a hold of GE, they never followed up with me and every phone call was the same script, "I'm sorry sir. We understand your upset. I would be upset too. Here is what I'm going to do. Can you call back tomorrow during GE's working hours.or we'll call GE and call you back tomorrow" - as you can imagine none of the above ever happened. Fast forward to the day of the repair, the same technician calls me and tells me he's on his way to do the diagnosis - keep in mind, I have now spent over $400 to meet him. He recalls the property, of course, recalls SHW and reshares the diagnosis, again explaining part not available (what I spent 6 weeks trying to get SHW to understand). 24 hours later they call me and inform they've decided it's not cost-effective to repair the dishwasher (keep in mind, it's not repairable, it needs to be replaced) and offered me $200 to replace the dishwasher. As you might imagine, I'm completely losing it at this point. A quick internet search to replace this dishwasher with a similar model (similar features, capabilities, etc.), installation and haul away will run me $1000. Not to mention the $400ish I wasted to meet the tech for the second diagnosis, nor the $400 it's going to cost to get back up there for the next installation, nor the opportunity cost of my tenants who moved out (stopped paying rent) due to not having a functioning dishwasher. Again, what is the value of this warranty? Without them, I could've spared myself the headache, bought the new dishwasher on the spot and had it installed within two weeks while my tenants were still there and saved myself the time of being on calls with the inept services for at SHW, the frustration related to those calls, several hundreds dollars in travel and weeks of wasted time.

When I bought my warranty coverage, I asked them for the best package and purchased the Platinum all included package - go to their website, it's the one with everything listed and checks next to each item. My lighting fixture went out and it was determined that the ballast needed to be replaced which they of course pointed to another section in the contract that excluded that from my top of the line service. So $60 service fee in and I have to go out of pocket. If I had brought the tech on my own that $60 service fee would've at least gone towards the repair.

Here's the thing: don't expect a call back ever, a competent customer service agent, or any sort of actual coverage. It's all evasion and finding loopholes - their agents and team are pros. If they spent 1% of the time coaching their agents on customer service and solving problems as they do on how to avoid providing coverage, they'd be in AMAZING shape. This isn't a warranty service, it's a Ponzi scheme. These folks need to be defunct. If you're not a customer, stay away. If you are, move now - this is awful. Most of these warranty companies are pretty crappy, but SHW is literally the SHT.

Save yourself the money, find a different provider, or don't find a provider at all and just fix things when they happen. They'd like you to believe they'll help you save money, but the reality is that they have cost me money and lots of it.

Oh, and cancellation. As you might imagine, I decided to cancel my contract. Here is what that cost me, and I'll indicate what I believe is fair and unethical:
- $75/contract cancellation fee (fair)
- Prorated annual fee (fair)
- Deduction of anything they paid out (unfair/unethical)

Is it just me, or is prorating my annual fee and deducting any payouts seem wrong? I was covered and paid my fees + service fees for the time I was a customer, and they covered me for the pennies they did. I was a paying customer in good standing. It seems at this point, we're walking away. I paid what I paid, they paid what they paid, and we're even. Alternatively, refund me my entire fees and treat me like I wasn't covered, and I'll happily pay you back everything you shelled out for me.

Bottom line: SHW is unethical, deceitful, unhelpful, and flat out corrupt. This scam NEEDS to come to an end. Companies like this should NOT exist.

Hello,

My name is Karen Wilson I have Select Home Warranty I filed a claim for a pool pump system for my pool. My claim Number is [protected] and policy number is [protected]. I keep getting emails regarding denials for thing I never filed for. I only needed the pool pump system. They keep saying pump heater I do not need that, No one seems to understand what I want I have called many times and still have not been able to solve this problem, I can never get a supervisor on the phone I really need someone to help me with this problem.

Thank You,

Karen Wilson

Do not deal with this company. Two claims within less than one year...roof leak------would not reimburse for ceiling repair caused by the leak. Had a garage door opener installed...when the installer called Select Home, SH would not deal with them unless they became a vendor. The replacement cost is way over their reimbursement. Who would want to be part of this deceitful company! Unreliable. I am sorry they have my money...I fell for that pay now and get a discount. Both times SH told me to get my own contractor...really! And try to contact the company...I have tried to contact the parent company. I have searched for a phone number. Nothing online! Their E Mail is info @ select home warranty. com and, yes, I have E Mailed them but more waste of my good time! Dave Moradi, Chief Operating Officer but have been unable locate an E Mail or phone number for him. And there is always communication difficulty! Most of the time one cannot understand the customer service reps.

01/16/2024 1:19pm The emergency heat on my heat pump is not working. Select sent a tech out, found he issue, and tech submitted to Select. It's been 5 days now with no communication from Select. Calling their customer service in India is a joke. The only thing they tell you is that it will be resolved in 24 to 48 hours. And now I'm no longer able to log on to the Select site as apparently they have removed my email address. Of course customer service cannot correct this. So, of course we have temps in the teens this week and when really needed, get absolutely nothing. This company has not covered a single thing since we have used them. And forget about getting a refund on your premium. This place is a complete scam. I have no idea how they get so many websites to show them the best in the business.

Select Home Warranty is not worth anything. I had water pouring out of my well pump connection. They told me that only the pump is covered, not the electrical or pipes connected to it. The repair was approximately $850. I told them that I wanted to cancel my policy. After telling them that i wanted to cancel my policy they reluctantly paid me $250 for the repair. I received the check one month later. A couple of weeks after that I called them and asked to cancel my policy. Forty-Five minutes later they finally acquiesced, but I had to get very angry for them to do it; but not before they charged me $75 as a cancellation fee.

Do not use this company, it is nothing but a rip off.

We made a claim to fix an air conditioner. Select dispatched a technician who came out but never sent in a repair request. Requested a second company. Called the company and appointment was cancelled because there was no contract with Select Home. Requested a third company and was given a contact number. Contacted the third company with no answer a week later. After 7 calls to Select and a month wasted, we call to discontinue the warranty and request a full refund. They offer a prorated refund based on the full and not discounted rate paid, a $75 discontinued fee and wanted to base the prorate on today’s date at a daily rate of $1.97. They took no responsibility for not providing a repair tech to fix our AIr conditioner in a timely basis and she had the audacity to charge us extra money for a problem they created! We would like a full refund of $1,199.90.

I filed a claim regarding my clothes washer 5-6 months ago. They sent a tech out to diagnose it and then he stood me up 3 times when it came time to fix my washing machine.

I cave called them so many times I’ve lost count regarding my claim. They just send it to dispatch. They sent me an offer to get my own tech out but they had to abide by their rules and regulations. I called several techs and they were not interested when I explained this to them. Now they have offered me $200.00 for my claim. Who can repair a washing machine for 200 $.

This company must buy their 5 star ratings because they are the worst!

FIND ANOTHER HOME WARRANTY COMPANY! This company just takes your money and does not repair nor replace your appliance.

American Home Warranty was great but expensive so I switched to Select Home Warranty with a two year “special” if I paid two years in advance and no claims for 60 days.
First claim I was told they didn’t cover. The contract says they do.
I had the repair done and was told it could have ruined my whole refrigerator if I hadn’t taken care of it.
I cancelled the policy. Since then, I have had daily calls from retention specialists who admit I have cancelled but refuse to refund my money. The BBB has an extremely low rate for them.

Our family has an open claim with Select Home Warranty and their offer for settlement of the outstanding amount is not acceptable. I have requested a return call on several occasions from a manager or supervisor to understand whey the amount offered is so low. I have called Select Home Warranty on more than 6 occasions, most recently, 10/9/23 & 10/11/23 and both times while speaking with Customer Service had to repeat my request completely while all the time asking to speak to a manager or supervisor. I believe this can be resolved if someone with authority can call me.

I paid for Select a few months ago I went ahead and bought the whole year in advance. Unfortunately, the very first issue I have is a pool pump, and select can't find anyone to service it. They asked me to find someone and I called two different people that would not work with them. I called them back and told them I could not find anyone to work with them. They tried again to find someone to no avail. I filed my complaint on 9/15 it is now Oct 2nd, I want to cancel they told me there is a cancellation fee, I of course said that should be waived because I never wanted to cancel but they are unable to meet their obligations of the contract. I just want them to uphold the contract and send someone to do the repair I have given it ample time and I recognize they are unable to fulfill the contract. They should cancel with no fee and not charge me for September because they have been unable to support the simplest claim. This company is a scam.

Sending repairman out that is not verifiable, using sub par repair persons

After they sent someone in to repair my stove with a company that I could not verify and calling them to ask how they verified I got no where.

Ended up having to pay for another repairman out of pocket to fix what was supposed to be already fixed

When canceling charge 75

I purchased a contract with them on 7/6/2023.

I had to file a claim on my pool pump on 8/7/2023, and they refuse to replace it. I had to call my own technician and pay their service fee. They have not sent the difference between what I am required to pay and what I had to pay for the technician.

They continue to tell me that it is not covered. According to the contract, coverage begins 30 days after payment. They keep saying there is an additional 30-day waiting period. The contract does not state that in any section.

The pump is unable to be repaired because it is the bearings, and no company will replace them.