Select Home Warranty review: Plan coverage issue 1

I purchased a three year platinum coverage in June of this year. I discovered a leaky outside faucet a couple of days ago and submitted a claim. A couple of days later I got a denial from SELECT stating they did notcover plumbing outside the home. So I called their customer support line and was told the paragraph that stated this lack of coverage. They then proceeded to tell me if purchasing an optional coverage for $250, called lighting and plumbing coverage that my outside faucet would then be covered. So I purchased this additional coverage and the same agent resubmitted my claim.

Now the next day I get another denial email stating my outside faucet is not covered regardless of the additional coverage I purchased. In other words, I was lied to by the other agent. I again called back t customer service and they said that the additional coverage I purchased did NOT cover plumbing outside my home. This agent kept referring to my original contract and dismissed my claim that I was told the additional coverage was supposed to cover my outside faucet.

This is deceptive practices and I not only plan to cancel my contract but will file a formal complaint with the Better Business Bureau.

I do not recommend doing business with this company.