Central Portfolio Control
Reviews and Complaints

I am excited to finally pay off this dang bill that has been haunting me for so long. I appreciate the kindness that has been shown to me. I know how collectors from 20-30 years ago used to treat people. CPC treats people with respect and kindness. I have read where people said the person was rude to them and I wonder and how are you talking to them? Why be rude when they just want to help us set up payments to pay what we owe. It's that simple.

Thanks again Bradley.

Hello, my account number with this company is 6831796
And they have been rude every time they call me. I was hung up on by shawna kane on 6/28/19
on 7/18/19 the agent and supervisor both refused to give me their names and hung up on me when i was trying to discuss the possibility of invalidity of this bill and neither the agent or supervisor wanted to hear it.
They were very rude and hung up after i asked for the fax number. also they lied and said they didnt have an account number which is untrue. In my opinion i beieve they are fraudlulent and extremely unprofessional
i

I returned a call to Stacy Walker and upon learning the reason for the call asked what this bill was in relation to and she hung up on me. I called the hospital in question to find out information and was told to call her back and ask specifically for information about the bill. I called Stacy Walker back and specifically asked what bill was about and was told. She then turned nasty when I asked why she couldn't have explained that the first time. I asked to speak to her supervisor and she refused to allow me to speak to a supervisor. I told her I would pay the bill to a supervisor and she hung up on me.

Very unprofessional and nasty.

The original call came from [protected] they left this automated message: This is Central Portfolio Control calling this is an attempt to collect a debt please call [protected].
I don't owe anyone money! There is this crazy stalker ex-landlord, Phil Gebhart from Albany Oregon. In 2006 he bought the duplex I lived in and wrote a letter to HUD asking how he could evict me and the other HUD tenants because we "lowered his property values" and he intended to flip the property. HUD responded and put both letters in my file, stupid move. Anyway, I moved because he was CRAZY, harassed me and made up crazy rules banning everyone I knew from coming to my home including the postman and all family, friends and neighbors. In 2009 he falsely reported me as a drug dealer claiming I was using my home that was for sale as a drug making house. He made false claims I had trespassed on his property and that I had posted stupid stuff on the Internet about him when he had been harassing me and posting lies on the Internet about me. Anyway, the Albany Oregon a Police Department lured me back to town under the pretense of buying my house, arrested me for trespassing, and put me in jail for 5 hours while they searched my house and car! Yes, illegal search! They stole all my prescription medications and credit cards to make it look like a burglary except they had claimed they had locked and secured my house. My neighbors witnessed the illegal search! Police dropped the charges then harassed me every time I went back to Albany to tell me not to sue them for false arrest! Phil Gebhart had a fit when the police refused to release my personal contact information to him, the guy was truly obsessed, and I told them to check with the Benton County Vourts because I had filed for s stalking protection order against Phil Gebhart because of continued harassment even after I moved. Phil's wife apologized repeatedly claiming her husband was mentally ill and Bi-polar. I have never owed this crazy person money and he has turned me into multiple collection agencies who all investigate and stop collection because this guy is crazy and I do not owe him money, he owes my $2000 which is double my deposit amount he refused to return because he is a ###. This collection is either Phil Gebhart if Albany Oregon or yet another scam. I have not called them back, If I answer when they call they hang up, if I don't answer they leave that message. Screw them!

On July 26, 2012 I received a phone call from my mother who lives in XXXX asking me to call [protected]. She had been receiving calls from this number and they were asking for me by my maiden name of XXXX. On July 26th at approximately 12:30 pm I called the number listed above and the phone was answered by Dan. The conversation was hostile in every manner. He did not state the name of the company, did not state the purpose for the call, and did not state why he needed to speak with me until I asked him the questions regarding which company he was with, what was the nature of the call, and inquired he was calling a number that was over 5 years old with residency information.
On the first call he stated that there was a debt with XXXX Hospital and gave me the account number of XXXXXXX. When I asked him for dates of service or location of service within the hospital he stated that “there was none on record” and that “he could not provide me with that information.” I asked him again how could I verify that this debt might not have been paid (possibly to another agency or rectified with insurance) if I could not check the date of service and my EOBs that I keep from all medical records. Dan stated that “ it wasn’t of mine concern and that I needed to pay my debt.” I explained to Dan that this debt would be paid if in fact I did owe it, but having worked with insurance and with multiple medical bill issues that I had a right to know the debt that needed to be paid. He gave me a “round number” of $300.00 to be paid. I then disconnected myself from the call with him as he would not provide any information.
I called XXXX and the company that dealt with the medical debts from XXXX. I had a number of dates of service that they gave me and settlement dates. I then called Dan back and asked him if he could confirm service dates and that according to the information that I received from XXXX that all had been paid, but I wanted to know the dates of services since I had not lived in XXXXX since 2007. Dan stated that he had no dates. Dan stated that “if I had been paying my bills I wouldn’t be in this situation and obviously I had made a payment and knew of the debt because a payment of $96.05 had been made.” I asked again for statement dates. Dan belittled me and told me to continue to do my research. Dan told me to go look up Sterling Medical Group and Emergency Services if “I needed to know that information” and that if “I knew what I was talking about that I could find out that information.” I then asked to speak to Dan’s supervisor. Dan stated no. I asked to speak to the owner of the company, Dan stated no. Dan also stated that no one at the company would want to hear from me. Dan stated that the information he did have was my social security number and he read off the number one by one. Dan then reiterated that if I really wanted to know about this debt that I should pull my credit report.
He had mentioned briefly that a letter about this debt had been sent to me. I had received no mail from Central Portfolio. I asked him if the letter had been sent when and where was it sent from; he sighed and then responded with July 17th and from Minnesota. It was the 26th of July and I had received no mail of this matter at the address since I have only lived there since July 9th.
At this time I got Dan’s full name of Dan Alman. I obtained the full name of the company and bid him farewell. I then looked up the information on the internet and found the general number for Central Portfolio Control. When I called the 800 number I got to speak to Rob at around 1:18pm. He was lovely to work with; I explained my situation and within less than 10 min he spoke to Dan and received all of the information I needed.
Rob provided me the initial amount of service, the date of service, the insurance payment amount and date of $96.05, and the information on who the company that billed me originally. I was able to pull up on the spread sheet of EOBs and dates of service and found it. The insurance payment was correct and the billed owed must have been an oversight when I thought insurance had taken care of the debt. Rob offered me a settlement for my frustration and assured me that the company would be able to get the reduced payment and a letter would be sent to me paid in full. Rob was even gracious enough to wait for me to pull up bank information to ask for the check.
I would like to make an official complaint against Dan Alman. His lack of working with myself prevented him from making any commission off the funds that I was willing to pay to fix the debt. He was not observant to the rights of the debtor, he threatened me with my own social security number, he did not provide any information that would assist me in establishing date of service etc, and he was less than helpful. I am aware that you are able to ask to speak to supervisors and other members of a team to achieve helpful customer service and these rights were denied to me. As a member of your company he poorly represented you, he made the company look foolish, childish, and unprofessional. Dan has to be one of the worst collectors I have ever worked with in my history of working in insurance and dealing with medical debt.

I happened to be home last week during the holiday and received a phone call from Central Portfolio, specifically a male named "JOHN". He asked for my husband and I told him that he was not here, but if he gave me a number that I would have my husband return his call. He said "We have been trying to reach him since September and he hasn't called us back yet, how do I know if he is going to call me back now". I said he will call you back if you give me a number. He then asked me for a number where my husband can be reached. I told him that I was not going to give him my husbands # and that I would call my husband as soon as we hung up and have him call him. He was very rude to me on the phone for no apparent reason. My husband did call him and he proceeded to tell my husband that he owed $173.30 to JC Penny from 2001. My husband and I were both very confused since we had purchased a new home in 2003, and nothing concerning a past due amount to JC Penny had showed up on our credit report. When my husband spoke to John, my husband requested him to send us something explaining what the amount was for, and John responded " I will not send you anything else. We have sent you several letters. It is not my problem if you throw away your mail and don't pay your bills". My husband was furious and insulted. My husband said that he would check into things and call him back and then hung up the phone. John then called him back at his work and demanded to know when he was going to pay the money. My husband said when he found out what the amount was for he would call him back and hung up again. My husband then called me and told me what had happened. I decided to call JC Penny myself and see if I could get some clarification of the so-called charges, since Central Portfolio was being so belligerent and not willing to work with us to get the matter resolved. After speaking with a very nice lady at JC Penny it was discovered that the charge was from December, 2007 (not 2001) in the amount of $57.94, and the bills had been going to our old address and were being returned to JC Penny. In Dec 2007, my husband was shopping at JC Penny, didn't have his charge card with him, but was told that if he could show his license, he could still charge the merchandise. AT that time, we had not charged anything since 2001 and there was a $0.00 balance on the account. During the conversation with JC Penny directly the associate deducted all of the late charges and is going to send us a bill for $57.94 to our new address and we were told that once we paid that amount, the account would then have a $0.00 balance and no bad mark would go against our credit. I was so angry when my husband told me about his phone call with "JOHN" that I decided I was going to call back and talk to a supervisor. When I called the phone #, John answered the phone and I asked for a supervisor. He refused to transfer me and told me that he was a supervisor (If this company has supervisors that are this rude, they should not be in business). I then proceeded to tell him that I did not appreciate him calling and harassing my husband at his place of business, and that before he accuses people of things, he should make sure that he has his facts straight. I am still furious and I am not finished with complaining. I am going to file a complaint with the BBB against the company and "JOHN". Very Very rude individual and not a good way to do business. I realize that when collecting debts you need to be firm, but you do not have to be RUDE to get your point across.