Select Home Warranty review: Ice maker coverage

Dear Sir or Madam

I have been trying to get a response from Select Home Warranty. Unfortunately, the ice maker motor stopped working and I called Select Platinum plan for repairs. I was told that the ice maker was not covered but that I should add the coverage and then they would submit the work order. I followed through with the additional coverage for an extra $139.00. Almost immediately I realized that I could not use the coverage as I would be traveling to multiple remote locations and asked Select to cancel the ice maker coverage and refund the $139.00. This should not have been a problem as it coverage was just added, and no work order was authorized by me or received. I told Select that I could not reach them by phone (voice) as I will be in remote areas and would be lucky to get the occasional internet connection that I would us to contact them by email (maybe by text if possible). I have sent them about 40 emails or texts since my travels began but they absolutely refuse to reply to anything but a phone call which I not currently able to do. All I want is for Select to cancel and refund the $139.00 for the additional ice maker coverage as I will not ever be using it (as the refrigerator has been changed). The remaining policy can remain as the house sitter can use it if necessary.