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I wish that I had read the complaint section before I put out money for a Home Warranty that was of not honored. Dishwasher went out, damaged floor & I had to have repairs done. I called Customer Service, was told I could purchase a new Dishwasher and I needed to hold on to receipt for proof of purchase. When ready for dishwasher and called Customer service back to finish claim, I was told that the claim wouldn't be honored because I didn't follow their order of procedure. I had followed exactly what the representative had told me to do! I had paid $450.00 for this policy; I had followed instructions from representative. I wanted my $450.00 back! They sent me a check for $180.48 with an added $75.00 cancellation fee!
Good Customer Service will honor their word even if it costs them to do so. I don't know if there are any good Home Warranty Companies out there but if so, this isn't one of them! I'm not just disappointed, I'm angry at the service and not giving me a refund under the circumstances that surrounded my issue.
Sandie Nagy
Desired outcome: I want my money back, I want the Company to better train or at least honor what their customer care representatives tell their customers, and I want t o warn others from taking thier verbal words seriously.
