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I had them for about 5 months (3 homes). I made one claim, and they did everything they could to deny it. Furthermore, I than asked to cancel my policy (which I just paid for 8 days ago) The manager lied to me and said I was covered until the end of the month only to receive an email saying I was cancelled immediately. I than proceeded to ask for a refund for the remainder that was not covered. They have made my refund request so difficult. I'm not sure how they are ranked so high, they are terrible!
Claimed loss: $147.00
Desired outcome: Raefund of differnce or continued coverage for month paid
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This is absolutely unacceptable. You've been treated poorly, and it sounds like they’re just trying to keep your money without providing the service. My advice? Don’t let them off the hook. Demand your refund and make noise about it. Use social media to your advantage — companies hate bad publicity. Keep pushing, stay relentless, and don't let them get away with this. You're in the right, and you deserve to be treated fairly. Stay strong and keep fighting for what you’re owed.
I wish I could give 0000000 star but no option to pick. Very difficult home warranty company to work with. Basically, they do not cover anything, even with their platinum coverage. They cover items that are unlikely to break. It is a useless and very irresponsible company. I had a claim that was approved for cash reimbursement well before the policy expiration. I supplied the invoice multiple times for the cash reimbursement, but they never communicated properly. Now that my policy has been expired for a few days, they are saying they won't reimburse me unless I reinstate the policy. This is a lame excuse and an illegal practice. My claim was approved prior to the policy expiration, and now they are refusing to pay. Stay away from this scam company.