Select Home Warranty
Reviews and Complaints

We move into our home in June of 2019 in San Antonio. We had a home warranty plan when we moved in. We changed to Select Home Warranty in Jun of 2020 and have been with them since. Our water heater just starting not working and I filed a claim on it on Oct 21. A plumber can out on the 22nd and from the information he turned in our claim had been rejected because of lack of maintenance. I called Select Warranty on the 25th and sent this reply.
"Dear Sirs

I respectfully disagree with your decision. In looking at section 9.1.2. We have only been in the house for only 2 years and 4 month. It is within the 3 years record keeping period. We have no idea of what was done in the way of service to the water heater. We didn't even know how old it was or if it was a replacement. We were under the opinion it was new. We found it was manufactured in 2006 and our how was built in 2008. It could have been put in then or put in later. We do not know and anything else would have been speculation. Also we can see that it have never repaired because the plumbing is the same a neighbors. The water lines are galvanized pipes coming out of the wall to copper or brass tubing going to Galvanized or steel fitting coming out of the Water heater. After the 2 years and 4 months we have been here we have not had a reason to have it serviced until it started acting up. 9.1.1. mentions 3 years maintenance records. We haven't been here three years. There was proper installation, maybe not the prettiest. There had been no repairs and it would be speculation if there had been. We had no records for the pervious owners so we had no control over that. It looked like a new water heater so we saw no reason for a service. It was heating fantastic until jut recently. We did not fail to properly maintain. We did not fail to properly clean and the system was not modified. Our neighbors is set up just like ours. So please honor the warranty.

Thank you

John Merrill"

This pretty much says it all.

The picture on the left is my neighbors Installation, on the right mine.

I was looking for a home warranty policy to replace an existing one that was scheduled to expire. I found SHW and reached out to an agent. The agent answered my questions, walked me through the policy, and confirmed that I had 30 days to cancel the policy and receive a full refund.

Within a few days, I reached out to SHW to get some information about coverage. Even though they won't send a draft of the policy before payment - this seems to be a standard with other warranty companies as well - I walked with the agent through the policy and he assured me everything we had discussed would be in the policy. Since the policy I received via email had typos and missing information, I wanted to make sure the policy was corrected, so I reached out to the agent via email. No response. I called the customer care line and spoke to another agent about the issue. He didn't correct the policy. I asked for the policy to be cancelled. Since I was approximately one week into the policy, I knew I was within the 30-day grace period. However, after speaking with numerous people at this organization, no one seemed to have the authority to cancel the policy. Months after I asked for the policy to be cancelled over the phone and via email, this company is still trying to withdraw money from my account. I received another text message this morning requesting payment. They are horrible and need to be investigated.

I've had an on going issue with air conditioner since July The first technician they sent didn't shell and didn't call to say was not coming when I asked for a different technician to come out they didn't have any and they said but I needed to find my own which I did the technician found that the compressor was bad and recommended changing the entire condenser that just the compressor would fail again they chose to replace compressor with remanufactured one which Failed within weeks they don't cover cost of labor to replace I'm out $600 now they say they will only pay $150 to settle the claim And I refusing to even pay for the cost of the compressor which they sent

They lied from the get-go! I spoke to Henry on 7/6/21, purchased this bogus warranty and they charged me $499.95. Henry told me everything was covered. It states so on the Coverage Plan Platinum Care form I have in my possession. I was told it would go into affect 30 days after purchased and I could cancel (free of charge) at any point if unsatisfied. They also mentioned they have 24-48hrs turn-around time (ANOTHER LIE!). When I called them on 9/1/21 (spoke to JR at 11:30am ET)... he tells me that the ice maker on refrigerator is not included... the dishwasher (depending on the problem) is not included and oh by the way the heater is not included either and there is a service charge of $75 for someone to just come out and look?! Are you kidding me! I received C/N's for all three items I wanted them to look at per JR... [protected] / [protected] / [protected]. Obviously I cancelled and and had my husband make another call to see if they would lie to him (just like they did me). Well.. sure enough.. Xavier was on the phone on 9/2/21 and same thing.. "everything is covered".. in which my husband than said.. what does "everything" mean... and Xavier says... "everything that goes wrong with any of the appliances is fully covered". WOW! I'M SHOCKED YOU ARE STILL IN BUSINESS. I'M SURE NOT FOR LONG. I finally got Espevan on the phone 0n 9/2/21 and he said he'd credit me the full amount.. I just received a check on Oct 9, 2021 for $386, 59. I expect FULL REFUND IMMEDIATELY or I will take further action!

I filed the dishwasher "not washing dishes" issue with SHW. Their associate are miss guiding customers. They told me I am covered for dishwasher per my policy and they make technician replace original parts of my kenmore unit. technician called SHW on phone they approved and he replaced the parts, and charged me service fee. After that my dishwasher is not draining water its sitting in tub and stinking. Now my dishwasher is in worst state then before with stinky water collected in tub and not draining. SHW now decided to not entertain the claim. They decided it should be replaced and I should pay $60 as service charge now they are asking me money to replace parts and labour and get the dishwasher fixed myself. Called then 7 times today and they don't help customer instead stress them out. Its not safe to drain your money with SHW. Their is no Warranty for your appliances. They actually charge you, take original parts and left you in situation that you buy new appliance yourself. As many time you call. None of the associate know what is up with the claim. While selling product also they miss guide than they mis communicate with customers and ask to refer section in policy which they will never mention when u buy the policy. I wish i would have never switched to them .

Select Home Warranty Rip Off
When I talked to the salesman on the phone, he guaranteed me that they completely covered that was listed on their web site. This is untrue. When I filed a claim for my Dishwasher and Range, I had to pay a service fee of $75.00 for a technician to come out and check the units. The repair company came out a month ago and I did not hear from either company as to the claim status. I called the repair company and they told me the claim was denied. When I called Select, I was told that they denied the claim and did not give a good answer why. I then contacted them to cancel the policy. They said they would send a refund the check I received for canceling was of $60.00. I contacted and told them that they did not give me any service and I deserve a full refund and I was told to F off.
Plumbing Stoppage:  Plumbing System:  Dishwasher:  Clothes Washer:  Refrigerator:  Clothes Dryer:  Heating System:  Stove/Oven:  Ductwork:  Water Heater:  Microwave Oven (Built In):  Garage Door Opener:  Garbage Disposal:  Cooktop:  A/C Cooling:  Electrical System:  Ceiling Fan
This is one of the best scams out there.
Beware

Called and submitted a claim 9/7 for a leak inside the refrigerator. The company TN Appliance was to schedule a maintenance call. They came out spent about 20 minutes said they fixed the issue and collected my $75. Today is 9/20 and my original leak is worse. It now takes multiple towels daily to keep it off the floor. Select Home Warranty cannot get TN Appliance on the phone to schedule a return visit and they keep telling me I HAVE TO PAY $75 AGAIN for the next visit. I did not choose TN Appliance and I will NEVER choose or recommend Select Home Warranty to anyone. I've averaged over an hour on the phone with Select Home Warranty every time I call in to try to get some help because TN Appliance will not answer the phone. DO NOT CHOOSE EITHER OF THESE COMPANIES! They will take your money and not help you! MY problem is worse and my wallet is lighter are the only accomplishments.

Contract numbers [protected] and 3663955 were purchased and paid the policies (> $3, 000 total) for both in 3 installments. I put in the first ever claim for my refrigerator icemaker and the claim was denied. My refrigerator was covered but the ice maker would require an additional $39.99 for a riders coverage. I refused the riders policy and requested my policy be cancel due to unsatisfactory services. Select representative attempted to persuade me from canceling, when I refused to further discuss the issue, I was informed that I would be charged a $75 cancelation fee. It is not fair for a company to deny the service that you purchase then charge you for not being satisfied. I have never received any services on this policy. September 6, 2021 when I initiated the claim, I informed the Select Representative that I never received my policies and he emailed them to me. No service has never been rendered under either policy and I want a total refund of my payment effective today 9/8/2021.

I filed a claim for components of my pool. Since One of the components was leaking the denied my entire claim. Pump and filter are two different things. They associated both components and denied my entire claim. Made excuses and found loopholes to not make my repairs. Bad customer service.

I paid for this home warranty and I should have gone with my gut initially! They promised all the appliances, water heater etc were covered the address was incorrect on contract as well as the information initially provided by Ryan Boyd (the sales rep). I submitted a claim for water heater and was told a service guy would come out then in a few min later after the call I get an email that says it's not covered?! It clearly is a breech of contract and I want my money back or else there will be ramifications. I was sold a crap of goods and with the address being incorrect the contract should now be null and void. These are scammers and I would file complain and possible class action lawsuit against this company for lying to clients. They take your money and do nothing! Calling sales dept is easy they pick up quick it try calling in for a claim. A totally different story altogether!

I opened a service request on 7/15/21 for repairs to my refrigerator. I was given the runaround at each attempt to get help. By 8/20/21 with the refrigerator still not working I asked to simply get a depreciated cash amount to replace. I was given another 3 days of runaround before being told no and that the claim was being closed. I canceled my warranty and had them deduct a ton of fees. They are the worst operation I have ever dealt with from both a customer service standpoint as well standing by their word. Stay away and never allow them to rip you off.

Filed a claim in the beginning of August, 2021. It is now 3 weeks without resolve and a serviceman was called in and provided a general description of the issue without explanation as to specific parts. I then had a second serviceman come in to diagnose the refrigerator and he provided an estimate of the parts that needed to be replaced or repaired which are all listed on the warranty as COVERED COMPONENTS. Select's interpretation is the complete opposite of my interpretation of the diagnosis saying that it's a restriction problem causing the issues rather than what it actually states on the estimate as the components causing the restrictions to occur.

Nowhere on the estimate does it say the restriction is the cause of the overall issue but the complete opposite. The refrigerator repair is covered according to the warranty and the parts that are effected.

6.2.1. Refrigerator. This Agreement covers one (1) refrigerator located within the kitchen of the covered home. This
Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator.
(i)control boards (ii) compressor (iii) thermostats (iv) damper control (v)wire harness (vi)evaporator fan motor(vii)condenser
fan motors (viii) pressure switches (ix) relays (x) contactors (xi) start assist (xii) thermistors

4/9/21 I entered Policy # [protected] at $39.99 per mo. to cover appliances.On June 10 I filed Claim # [protected] when my a/c stopped cooling. SHW fraudulently claims to have one of the largest networks of contractors, but was not able to dispatch a tech for 3 weeks. Temps here were 90 degrees plus. I was forced to hire a contractor who diagnosed it needed a Condenser which is covered in Section 3.6.3 in my contract. Submitted my invoice but SHW refuses to pay the covered parts. Since SHW has never paid a penny under this contract, I requested a full refund of my payments. SHW has refused. I want current and prospective customers to know that SHW is not reliable (no techs to diagnose the problem. Will not honor the terms of the contract. PLEASE DO NOT HIRE THIS COMPANY.

Customer BEWARE!
SELECT HOME WARRANTY did NOT service or repair claims that I submitted. I had been a customer for nine months and submitted three claims. They did NOT service or repair either. On a ceiling fan, they depreciated the item and offered their idea of market value. They offered reimbursement of $45, which did not begin to minimally replace the fan and install. Our AC went out during the hottest months of the summer. SELECT HOME WARRANTY sent sub-par techs to service our AC. The service guy was late twice. After he left, SELECT HOME WARRANTY asked us to take pictures and submit a 3 year maintenance log. WHY did they not ask the service tech to take pictures? Our unit was at least 20 years old, why would they want a service log? I provided the service log later. They offered $150 limit for the AC repair! I am annoyed and disappointed, as I feel, SELECT HOME WARRANTY played, 'gotcha' to mitigate providing repair services to me, their once loyal customer.
I have CANCELED my service agreement with them.

Customer BEWARE!

I paid full price for a home warranty but when I canceled it they would not give me my full refund stated a bunch of unheard of fees as the reason for returning $4.25 of 425.00 which was paid to for the year.

The worst. I have wrestled with this company since I made the poor decision to try them. They are full of b.s.. They do not get on the ball when needed always have an excuse. I have a rental that needs a dishwasher repaired of replaced and cannot get them off the mark to do either one let alone return a phone call. They should be put out of business.

"Select Home Warranty is a scam. Don't use them. If you have a claim, they tell you to get your own service people and pay the bill and they will reimburse you. Them argue about the reimbursement".
If I had the money to pay for the service myself, I wouldn't need your company. I am on S.S. and was trying to save money and protect myself and my home. Instead, I have invest over $120.00 for nothing. I'm just glad I caught this early and didn't lose to much money.

We bought a 5 year contract from this warranty company. Every time we tried to have them address an issue in our home, they delayed, denied or never returned our call. The final straw was with our refrigerator, it had a power surge due to an electrical company fixing a transformer and blew the fridge's invertor control unit. We called this terrible home warranty and they said they could not get anyone there until 4 weeks! We called back 6 times and was finally assigned another repair company that told us it would be 3 weeks! We said no, and called back Select home warranty and explained the issue. They told us we could look on our own but get approval before any work is completed. We called around and the 1st company we called was able to come out the next night at 530pm. They arrived at 6pm, had the part and called Select home warranty to approve the repair BUT select home warranty authorization dept. closed (9am-7pm EST). So instead of having this repair company come back (if they even could) they repaired it. Now Select home warranty will not reimburse us for the $450 repair bill! They agreed that the bill is concurrent with this type of repair, however since we didn't speak to anyone (they were closed) they are denying our claim.
Please, Please do NOT use this company... I have owned 6 homes and had home warranty's with all, and this company, by far, is the absolute worst one ever. They constantly lie, delay and deny.

This company has not fulfilled their responsibilities for timely reimbursement of a claim and cancellation of my policy. I AM STILL WAITING AND AM GETTING THE RUN AROUND FROM THIER BILLING DEPARTMENT. I have called them several times and each time they have told me my checks were sent. I was also told that I cannot speak to a manager in the United States where I live to resolve the issue. Also, the way their policy is worded lead me to believe that I would get my well pump cost reimbursed which cost me $1400 and they only offered $400! Hardly worth the price of the policy. The sales person did not give me all of the facts when he sold me the policy. Buyer Beware!

Filed a claim for my refigerator ice maker 06/23/21 and was told that i did not purchase additional coverage for my ice maker. I asked that if calls were recorded which would support that i requested coverage for my roof, and the price if i decided to cover a second refigerator and deep freezer. It was a bait and switch and a failure to disclose important information. After going back and forth with cancelling this contract mr. Ron smith, manager in the executive customer relation department at [protected] ext: 5036, claimed that i was approved for $200 and matthew from crystal appliance came out to collect $60 for service the call, matthew said the part was ordered and to date my calls have gone unanswered. I spoke with mr. Smith, peter, and loniele over the course of this nightmare; recieving nothing but lies to string me along which resulted into broken promises and a refusal to refund my $60 service call, my $1, 925 for no services renedered. These are unethical business practices and this company should be investigated.