Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - no retail sales assistance
I have visited the ulta store in plymouth ma a few times since it opened in 2017. During the past visit or two I have experienced rude sales associates who are not interested in assisting customers. When you can convince one of these ladies to help you-they have such an attitude that wish you had not bothered. The sales are missleading, you must have a magnifying glass in your purse to read the fine print on the in store signs. The past twotimes I have gone to the register only to find out that the items I selected "are not on sale". Upon closer examination reading the fine print it omited the items that I wanted to purchase. When I said that the signs are misleading - the sales associate agreed!
I love having the products in a large store, when you can catch a sale - the prices are good. The big problem are the associates. I tried to do an online survey invitation on the sales receipt - the web site is no longer available!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I placed an order or Ulta.com on Thursday 12/16. My order has been "processing" for 8 days. I've spoken to several representatives and 2 managers asking why my order has not shipped. They stated "they're a little behind" right now. I said well your website states you ship orders within 1-2 business days and that orders placed by this date are guaranteed before 12/24. The response I received was "We're sorry, but your order should go out soon. If it doesnt get to you by 12/24 then please feel free to return it."
I asked why do they not notify customers if they are not going to abide by their guidelines, or if they now they will not be able to fulfill the customers request within reason. I was told that nothing is every guaranteed online, and that I can return the product if I no longer want or need it when I receive it.
I am very apalled by this. I'm surprised they're still in business by operating this way?
first of all i suggest every1 never to shop at ULTA.com and by mistake even if you do, remeber never to contact the customer care.. you will keep calling them and no1 at their helpdesk will ever attend you call. even if you write them an email you will never get a reply. it has been days i am writing them regularly ablout my complaint but the company is soo awful and cheap is not responding to my emails. i have pledged never to shop at such disastrous place.
For the 2nd time in less than one month, I've had a bad experience with Ulta. Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a Tuesday evening after the Sunday sales ad came out. SEVERAl advertised items were already out of stock. I was told a truck should be in on Friday, I should return then to see if any of the items came in...
Well guess what? It happened to me again this week. I went in on Monday morning 8am (holiday hrs) to purchase a few things that were advertised. I was successful with one item, the other 2 item's were completely sold out. When I asked the associate if the 2 item's were sold out, she said "I'm sorry, yes they are, but we will be getting a truck in on Wednesday. You can check back then."
She also gave me incorrect information regarding a "free gift" with any smashbox purchase. The SUGGESTED purchase item was out of stock, however, the free gift was not. I was told both were. I continued doing some shopping and decided to buy a different line of cosmetics instead of smashbox. When I went to the counter to pay, the customer in front of me was given the "free gift" for purchasing a smashbox product? When I let the cashier know the other associate told me they were out of the "free gift" she said they always keep the free gifts at the counter, the sales associate would not know if they had any left! By this time I was too aggravated to switch my purchase.
No thanks, I will not waste anymore of my time!
ulta did similar things to me. like ordering two items, and then emailing me weeks later to say my item is out of stock and the other is on the way... why SELL an item that is OUT OF STOCK? Once you reach your limit of items you have it should go OFF the website and not able to be ordered... and a lot of times, i'll add stuff to the cart just to get free shipping. So, I get a $5 item I really didn't need or want that much, but the item I wanted never sent to me. AND don't get me started on how long it takes to GET a refund. PFFT! NEVER ORDERING FROM THEM AGAIN! It's been done to me at LEAST 7 out of 10 orders.
It's unfortunate that you think the employee is at fault for sold out product. We are hired to help the customer find what he/she needs, if it is in stock, and provide customers with knowledge on how products work, and their benefit. Employees at Ulta are only in charge of so much, and we hate to tell you something is out of stock as much as you hate hearing it. If we could, we'd pull it out of thin air for you, but we can't. Ulta has great success, and if you want to ensure that you will receive a product, make sure you shop the day of the sale, as early as possible. We can't control how many people shop at Ulta, or how fast something is sold out.