Coldwell Banker Real Estate

**PLEASE READ**
Recently, our family inquired about a home for lease at 7042 Partridge Pl, Carlsbad, CA. We are currently relocating to the San Diego area and the stress of finding a home is great enough without having to deal with unprofessional, inconsiderate, and incompetent individuals that claim to be ethical real estate agents.

Although the lease amount - $3500 a month - was more than we wanted to spend, we like the Aviara area, and chose to pursue the listing anyway. We initially attempted to contact the listing agent - Lou Wallace - by leaving him several messages on his phone. We explained that we were interested in the home and that time was of the essence. We were in town for the weekend and really needed to get inside the VACANT property so we could make a decision. Our phone message went unanswered until the next day, at which point we had already left the area.

During the week, we again attempted to contact Lou Wallace so we could set up a firm appointment the following weekend to see the house. After several non-responsive phone calls, we finally managed to connect. We already felt as though this individual was somewhat "flaky, " but because of our desperate situation, we needed to see the house and potentially lock up the lease. We set up a definitive time of 3pm on Sat, Mar 27. We were to meet at the lease property. The agent clearly knew that we were traveling a long distance (2.5 hr drive) to see the home.

At 2.45pm on Sat, we called Lou to tell him that we were in route and that MAYBE we were going to be 10 minutes late due to traffic. As usual, his phone went to voice mail. Nevertheless, we arrived at the property at 3:05pm, basically on time. Lou Wallace was nowhere to be seen. We called 4 or 5 times, with each attempt going to voice mail and with no response. Frustrated and disappointed, we finally decided to leave. We were shocked that we drove all that way just to be stood up.

The next day Lou Wallace had the audacity to call us. He stated that he didn't get his voice mail until Sunday morning. All 5 of them. What a big fat liar. Regardless, he had our number the whole time, obviously, because he called us. Moreover, he had not anticipated the fact that we were NOT late since we arrived at 3:05pm, and proceeded to tell us that he waited until 3:10pm. The bottom line; he was not there. Even if he was, common courtesy in ANY professional field would have been to call us and at least, ask if we were OK. The fact that he knew we were traveling 2.5 hrs to meet him and didn't show up is incomprehensible. Additionally, after we informed him that we would file a formal complaint, he began yelling at us, and then claimed that there was nothing we could do about his rude behavior and that, basically, we deserved it.

To conclude, we spoke to other agents in the Carlsbad area who all said the same thing, "STAY AWAY FROM THAT GUY." with those exact words. Please do yourself a favor. This guy is a real jerk, and I cannot believe Coldwell Banker allows this to go on without any consequences for their agents' bad behavior. The sad thing is that we are leasing for a year and then we are in the market for a million dollar home. Too bad CB will not get the chance to represent us in this transaction.